6219 ORDINANCE NO. 6219
AN ORDINANCE OF THE CITY OF ANAHEIM AMENDING
ORDINANCE NO. 5911 GRANTING A NON - EXCLUSIVE
FRANCHISE TO ANAHEIM TRANSPORTATION NETWORK TO
PROVIDE RESORT TRANSPORTATION SHUTTLE SERVICE
WITHIN THE ANAHEIM RESORT AND OTHER AREAS
WITHIN THE CITY OF ANAHEIM AND STATING THE TERMS
AND CONDITIONS UPON WHICH SAID FRANCHISE IS
GRANTED.
WHERAS, on April 27, 2004, the City Council of the City of Anaheim adopted
Ordinance No. 5911 granting a non - exclusive franchise to the Anaheim Transportation Network
( "ATN ") to provide resort transportation shuttle service within The Anaheim Resort and other areas
within the City of Anaheim and stating the terms and conditions upon which said franchise is granted
( "Franchise "); and
WHEREAS, on May 5, 2011, the ATN submitted an application to amend the
Franchise (the "Amended Application ") to provide resort transportation services within the City of
Anaheim and other designated areas within the City of Anaheim; and
WHEREAS the City Council of the City of Anaheim heretofore reviewed the
Amended Application submitted by ATN and considered the information presented therein; and
WHEREAS, pursuant to the procedure set forth in Article XIV of the Charter of the
City of Anaheim, on May 17, 2011, the City Council did adopt its Resolution No. 2011 -068
approving the Amended Application and making certain findings related thereto, and declaring its
intention to adopt an ordinance amending the Franchise to the ATN to provide resort transportation
services within the limits of the City of Anaheim, including The Anaheim Resort, the Platinum
Triangle including the Honda Center, the Angel Stadium of Anaheim and surrounding areas, the
downtown area of the City of Anaheim, and such other locations in the City that may be designated
by the City Manager; provided that a minimum of 98 percent or more of the annual vehicle trip miles
shall be within the City of Anaheim; and
WHEREAS, on May 17, 2011, the City Council did set a public hearing to be held on
July 19, 2011, at 5:30 p.m., or as soon thereafter as the matter may be heard, in the Council Chamber
located in the Civic Center at 200 S. Anaheim Boulevard, Anaheim, California, to give any person
having any interest therein or objection thereto an opportunity to appear before the City Council and
be heard thereon; and
WHEREAS, notice of said public hearing was published and otherwise given in the
manner required by Article XIV of the Charter of the City of Anaheim; and
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WHEREAS, on July 19, 2011, a duly noticed public hearing was held by the City
Council, at which public hearing the City Council did hear testimony and consider evidence from
persons having any interest in the proposed amendment to the Franchise, and did consider any and all
objections thereto; and
WHEREAS, the City Council has determined that the proposed amendment of the
Franchise to ATN for resort transportation services is statutorily exempt from the California
Environmental Quality Act ( "CEQA ") pursuant to Section 21080(b)(10) of the California Public
Resources Code.
NOW, THEREFORE, THE CITY COUNCIL OF THE CITY OF ANAHEIM DOES
ORDAIN AS FOLLOWS:
SECTION 1.
That Section 3 of Ordinance No. 5911 be, and the same is hereby, amended to read as
follows:
"SECTION 3. TERM OF FRANCHISE.
Upon timely acceptance hereof in accordance with Section 1405 of Article XIV of the
Charter, the term of this Franchise shall be for a period of fourteen (14) years, unless earlier
terminated by the City Council. Said Franchise may be extended indefinitely by the City Manager in
one (1) year increments upon request of the Franchisee provided the City Manager determines that
the Franchise has been exercised in a manner consistent with the Regulations and with the terms and
conditions of such Franchise during the initial fourteen (14) year period and such subsequent one-
year extensions. Each annual extension shall be requested in writing by the Franchisee to the City
Manager of the City of Anaheim, or his or her authorized representative, not later than thirty (30)
days prior to the date of expiration of the initial fourteen (14) year period and each such additional
one year extension thereof. Failure to request any annual extension within the time period specified
shall be deemed a waiver of said annual extension. The term of this Franchise shall commence upon
the later of either the effective date of this ordinance or the date of acceptance of this Franchise by
the Franchisee as required pursuant to Section 1403 of the Charter."
SECTION 2.
That Section 9 of Ordinance No. 5911 be, and the same is hereby, deleted in its
entirety.
SECTION 3.
That Section 13 of Ordinance No. 5911 be, and the same is hereby, amended to read
as follows:
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"SECTION 13. NOTICES.
Official notice or correspondence related to this Franchise shall be in writing and sent
to the following addresses:
City: City Clerk
City of Anaheim
200 S. Anaheim Boulevard, 2nd Floor
Anaheim, CA 92805
With copy to: City of Anaheim, Department of Public Works,
Transit Planning Division
200 S. Anaheim Boulevard, 2nd Floor
Anaheim, CA 92805
Telephone: (714) 765 -5183
Facsimile: (714) 765 -5241
Franchisee: Executive Director
Anaheim Transportation Network
1280 S. Anaheim Boulevard
Anaheim, CA 92805
Telephone: (714) 563 -5287
Facsimile: (714) 563 -5289
Communications in connection with the performance of duties under this Franchise
shall be considered received at the time actually received by the addressee or designated agent."
SECTION 4.
That Exhibit "A" of Ordinance No. 5911 be, and the same is hereby amended, in its
entirety, to read as shown in Exhibit "A -1," attached hereto and incorporated herein by this reference.
SECTION 5.
That Exhibit "B" of Ordinance No. 5911 be, and the same is hereby amended, in its
entirety, to read as shown in Exhibit "B -1," attached hereto and incorporated herein by this reference.
SECTION 6.
Except as expressly amended by the provisions of this ordinance, Ordinance No. 5911
shall remain in full force and effect.
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SECTION 7.
The City Council of the City of Anaheim hereby declares that should any section,
subsection, paragraph, sentence, clause or word of this ordinance hereby adopted be declared for any
reason invalid by the final judgment of any court of competent jurisdiction, it is the intent of the City
Council that it would have adopted all other portions of this ordinance independent of the
elimination herefrom of any such portion as may be declared invalid.
SECTION 8.
Neither the adoption of this ordinance nor the repeal of any other ordinance of this
City shall in any manner affect the prosecution for violations of ordinances which violations were
committed prior to the effective date hereof, nor be construed as a waiver of any license or penalty or
the penal provisions applicable to any violation thereof. The provisions of this ordinance, insofar as
they are substantially the same as ordinance provisions previously adopted by the City relating to the
same subject matter, shall be construed as restatements and continuations, and not as new
enactments.
THE FOREGOING ORDINANCE was introduced at a regular meeting of the City
Council of the City of Anaheim held on the 19th day of July , 2011, and thereafter
passed and adopted at a regular meeting of said City Council held on the 16th day of
Au . t , 2011, by the following roll call vote:
AYES: Mayor Tait, Council Members Sidhu, Eastman, Galloway and Murray
NOES: None
ABSENT: None
ABSTAIN: None
CITY OF ANAHEIM
B y:
MA OR OF THE CITY OF ANAHEIM
ATTES ' :
I AA
CITY RK OF THE CITY OF NAHEIM
84108.v 1 /MGordon
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Exhibit A -1: Amended Application
ANAHEIM RESORT TRANSIT APPLICATION FOR FRANCHISE EXTENSION:
Anaheim Transportation Network
APPLICANT: Anaheim Transportation Network
1280 South Anaheim Blvd.
Anaheim, CA 92805
CONTACT: Diana Kotler — Application submittal and contact
Executive Director, Anaheim Transportation Network
1280 South Anaheim Blvd.
Anaheim, CA 92805
(714) 563 - 5287 dkotler@atnetwork.org
CORPORATE STATUS:
The Anaheim Transportation Network is a California Non - profit 501(c)4 Corporation, formed on
September 28, 1995.
Copies of our Articles of Incorporation and by -laws are provided as Attachments A and B.
COLLECTIVE BARGAINING AGREEMENTS:
Neither The Anaheim Transportation Network (ATN), nor its contractor, MV Transportation, Inc. (MV)
does not currently have collective bargaining agreements with labor organizations.
PROPOSER EXPERIENCE
The ATN is a private non - profit transportation management association governed by a Board of
Directors comprised of 13 individuals who represent business interests of its constituency including The
Walt Disney Company, the City of Anaheim, and the Anaheim /Orange County Visitor & Convention
Bureau. The ATN was formed 16 years ago for the sole purpose of providing a uniform, comprehensive
transportation system. ATN administers Anaheim Resort Transit (ART) service with governance from the
Board of Directors and all participating business interests. The ATN is governed by the Brown Act and
California Political Reform Act. The ATN's long track record of contract performance demonstrates a
thorough understanding of the management, operational and fiscal policies necessary for the provision
of a comprehensive transportation system in the City of Anaheim.
The ATN began to provide ART service for community in May 2002. The ART service meets all
ADA standards, as well as the applicable air quality and traffic circulation requirements. In April 2004,
the City of Anaheim awarded the ATN a franchise for the operation of the ART system.
The ATN's professional management team is led by Executive Director, Diana Kotler, who has 16 years of
experience in transportation management. Transit Operations Manager Lita Aguilar brings over 10 years
of transit experience to the ATN. The ATN Board of Directors provides a diverse and experienced
guiding hand to the ATN, ensuring that all needs of the Anaheim business community and constituency
are met on a consistent basis. Please see Attachment C for Executive Director's resume and Attachment
D for a listing of the ATN Board of Directors.
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ANAHEIM RESORT TRANSIT APPLICATION FOR FRANCHISE EXTENSION:
Anaheim Transportation Network
FINANCIAL STABILITY
The ATN is providing two (2) years of audited financial statements as Attachment E. In addition, TABLE 1
— ANAHEIM RESORT TRANSIT PERFORMANCE INDICATORS is provided below. The ATN is not party to
any pending litigations, fines or enforcement proceedings by other cities, public or private entities nor is
the ATN involved in any bankruptcy filings.
TABLE 1 -- ANAHEIM RESORT TRANSIT PERFORMANCE INDICATORS
a'. C ht i 9 jHP /
� H /
Category /Fiscal Year FY 2006/07 FY 2007/08 FY 2008/09 FY 2009/10 FY 2010/11
Actual Actual Actual Actual
., / .. s 4/ . s . ,.,..u.. ii ,:rte, :114:1: ?Y, !aa"i, ,3 "lnsz 46r ..,.� :' . . A:: Anil
Number of Routes 14 I 14 14 16 J 16
Y
Fleet Composition
E -Bus -- Electric 10 10 10 10 10
El Dorado -- Propane 9 9 8 8 8
Double K -- Propane 3 3 3 0 0
Double K -- Diesel 5 5 0 0 0
Molly Trolley -- Propane 4 4 4 0 0
Molly Trolley -- Diesel 4 4 4 0 0
Blue Bird -- Diesel 2 2 2 0 0
New Flyer — Diesel 0 0 0 26 0
E 350 Ford -- Diesel * 0 0 0 10 5
NABI -- Liquefied Natural Gas 0 0 0 0 35
El Dorado -- Propane (delivery Apr'10) 0 0 0 0 9
New Flyer -- Diesel to Electric retrofit 0 0 0 0 1
E 450 Ford -- Diesel to Electric retrofit 0 0 0 0 1
Total Fleet 37 37 31 54 69
3 3, / �'�r?�a / V iiY i6 ? /, n,.a ,NYC/ 3�' s .,_ :' A C4 s ., , - Ai ,,._— „ ... ..
Annual Ridership 3.2 million 3.1 million 3.6 million 3.8 million 1 3.9 million
,,. ':.... i.,, , , i i•' <., I fires ,,...a.w. ri t %.mom' ....... ...... A , .. Z G !..1'
.. w ,:,, i, 41, .. ,. /i .. >;6 Ci�`.� .....am,,..,'. .. Y.;, , ,
Annual Budget
Revenue $6,315,335 $6,724,425 $7,344,180 $8,618,566 $10,567,120
Expenses $6,222,014 $7,102,127 $7,302,301 $8,158,519 $9,967,186
Excess (Deficit) Revenue $ 93,321 $ (377,702) $ 41,879 $ 460,047 $ 599,934
Reserves $ 21,890 $ 22,145 $ 23,156 $ 224,155 $ 491,346
* Contingency buses -- Federal Transit Administration requirement for emergency purposes.
Less than 2,500 miles /year
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ANAHEIM RESORT TRANSIT APPLICATION FOR FRANCHISE EXTENSION:
Anaheim Transportation Network
FRANCHISE RENEWAL REQUEST — EXECUTIVE SUMMARY:
I. Background
The Anaheim Transportation Network (ATN) was incorporated as a non - profit California 501(c)4
Corporation in September of 1995, with the City of Anaheim being one of the 12 founding members.
The ATN, a transportation management association, was created specifically to facilitate transportation
in Anaheim with a distinct focus on the creation of a clean fuel shuttle system to serve transportation
needs of The Anaheim ResortTM. Additionally, the ATN was established in support of the Anaheim
Resort Specific Plan to mitigate traffic congestion and air quality impacts (mitigation measures 3.3 -4,
3.3 -8, and 3.4 -1).
Presently, the ATN is governed by a 13- member Board of Directors representing a wide range of
Anaheim business interests. Current ATN Board of Directors roster is provided as Attachment D.
After several years of organizational development, the ATN began active work on the creation of the
transit system. These efforts were led by the hospitality community designed to clarify the community's
transportation needs and expectations. During this time, the ATN and the City of Anaheim worked
cooperatively to obtain funding to capitalize the initial fleet and develop ongoing operational and
institutional structures.
In the fall of 2000, the ATN began a competitive procurement process to select a transportation service
provider for the Anaheim Resort Transit (ART) system. Pacific Coast Sightseeing /Coach USA was
selected in the spring of 2001 as ART operator. Coach USA was under contract to the ATN to provide
turn -key transportation services through July 2009, at which time the ATN changed its contractor and
entered into a new contractual relationship with MV Transportation, Inc. In July 2009, ATN also moved
its office location from 2001 S. Manchester Avenue to 1280 S. Anaheim Boulevard, Anaheim.
By early spring of 2001, $8.2 million had been raised in capital and planning funding, including $2 million
in funding from the Anaheim Public Utility's competitive Advantage Anaheim program. Fleet acquisition
was completed and the initial 27 clean fuel buses were ready for service. The initial fleet composition
included:
✓ Ten (10) electric 22 -foot buses
✓ Two (2) electric trams for the Anaheim Convention Center
✓ Fifteen (15) buses provided by Coach USA
Since the initial implementation of the ART system, the fleet dedicated to ART service more than
doubled in size and important relationships have been created with OCTA to stimulate and support
regional cooperation. The current ART fleet consists of sixty four (64) buses as depicted in TABLE 2 —
ART FLEET.
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ANAHEIM RESORT TRANSIT APPLICATION FOR FRANCHISE EXTENSION:
Anaheim Transportation Network
TABLE 2 — ART FLEET
Manufacturer Fuel Type Model Year/ Bus Size Seating/ ' FTA Required Number of
Year Deployed Standing ' Vehicle Life Buses in
in Service � Capacity 1 (in years) Fleet
NABI Liquefied Natural 2002 40 -ft 39/18 12 35
Gas
El Dorado Liquefied 2006 32 -ft 28/14 7 8
National Propane Gas
E -Bus Electric 2002 22 -ft 22 -10 7 10
New Flyer Electric 2001 40 -ft 39/18 12 1
Demonstration
Project Retrofit
E 450 Ford Electric ' 2001 22 -ft 22 -10 7 1
Demonstration
Project Retrofit
El Dorado Liquefied 2011 (Slated for ' 32 -ft i 28/14 7 9
National Propane Gas delivery in April)
On May 15, 2001, the City of Anaheim executed an agreement with the ATN to create and administer
the clean fuel transit system on behalf of the City of Anaheim. Under the terms of this contract, the
ATN leased 12 clean fuel buses from the City. Throughout 2001, the ATN worked with the hospitality
community to finalize ongoing operation and maintenance funding for the ART system.
On May 24, 2002, ART service began in the Anaheim Resort with 8 routes, 27 vehicles, and contracts to
serve 51 lodging establishments in The Anaheim ResortTM. Currently, ART service is provided to 62
lodging establishments and eight (8) destination locations.
Since its initial debut for the summer 2002 season, the ART service continued to expand and improve.
TABLE 3 -- BACKGROUND /ACCOMPLISHMENTS represents a synopsis of the accomplishments since the
inaugural year.
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ANAHEIM RESORT TRANSIT APPLICATION FOR FRANCHISE EXTENSION:
Anaheim Transportation Network
TABLE 3 - BACKGROUND /ACCOMPLISHMENTS
YEAR ACCOMPLISHMENT DESCRIPTION
May 2002 ART Service Commences ART service begins with eight (8) routes in time for the 2002
summer season
April 2004 Franchise Award ATN is awarded a non - exclusive franchise for operation of ART
service in the City of Anaheim
May 2005 Service expansion to fifteen (15) routes ART service expands to the cities of Garden Grove and Orange to
include additional lodging establishments, The Block at Orange
and Crystal Cathedral
ATN submits a request to Federal Transit Administration for a
January 2006 National Transit Database Request National Transit Database (NTD) ID number to receive federal
funding for capital purchases
September 2006 Fleet Expansion Nine (9) new buses added to the ART fleet
July 2007 National Transit Database Approval ATN receives approval from the Federal Transit Administration
and is issued a National Transit Database (NTD) ID number. ART
service approved for federal funding and designated as a public
transit system
October 2007 ITS Improvements Electronic fare collection, GPS, automated passenger counting
and voice annunciation systems deployed. Six (6) new ticket
vending machines installed at primary locations
June 2008 Service to Anaheim Train Station & Service to Anaheim Train Station, Angel Stadium and Honda
Angel Stadium Center commences
July 2009 Change in Operating Structure ATN and MV Transportation, Inc. begin contractual relationship.
ATN moves to a new office location and assumes control of all
ART operating responsibilities
March 2010 ART service doubles ATN enters into a public private partnership with Disneyland
Resort and OCTA to provide parking transportation services
September 2010 Grant Funding Award FTA awards to the ATN $3.8 million toward 20 new CNG buses
November 2010 ATN Board of Directors ATN Board of Directors directs staff to work with the City of
Visioning Session Anaheim and OCTA to develop strategies for service delivery for
ARTIC opening and connectivity, as well as establishment of
institutional structure for ARC and other transportation services
in Anaheim
January 2011 TEXT & GO -- Text for next bus deployed New customer service feature introduced to allow passenger to
text arrival time of the next ART bus
April 2011 Nine (9) new buses Nine (9) new buses to be delivered to enhance ART fleet.
Paid with NTD funds awarded to the ATN since 2007
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ANAHEIM RESORT TRANSIT APPLICATION FOR FRANCHISE EXTENSION:
Anaheim Transportation Network
11. Franchise Renewal Request
A. Justification of Request
The Anaheim Transportation Network (ATN) is seeking renewal of the Franchise from the City of
Anaheim (Ordinance 5911 — Attachment F), under the terms of City Charter Article XIV and
Chapter 1.02 Franchises of the Anaheim Municipal Code to:
1. Maintain The Anaheim Resort standards of transportation services and to
preserve the City of Anaheim's and community's infrastructure investment.
2. Comply with traffic and air quality mitigation measures as prescribed in the
Anaheim Resort, the Disneyland Resort and the Hotel Circle Specific Plans and
the Platinum Triangle Master Land Use Plan to sustain and maintain standards
of service to mitigate adverse traffic and air quality impacts, duplication of
services and improve efficiency on the streets of The Anaheim ResortTM and the
Platinum Triangle.
3. Conform to the requirements of the Anaheim City Charter, Article XIV and
Anaheim Municipal Code Chapter 1.02 to possess a valid franchise of
transportation services.
B. Type of Franchise
The ATN is seeking a renewal of its non - exclusive franchise (Ordinance No. 5911) for the
operation of public transit services in Anaheim. The ATN requests that the franchise renewal be
awarded to the ATN, as the responsible administrative entity for the Anaheim Resort Transit
(ART) service.
The ATN respectfully requests that should any future franchises be granted for transportation
services in The Anaheim Resort'', the award would include performance standards equivalent to
the ART service.
C. Renewal Term
In accordance with Section 3 of Ordinance 5911, the ATN requests a seven -year extension for
the term of May 27, 2011 through May 26, 2018, with the ability to request extensions of time
in one year increments subject to the City Manager's approval upon a finding that the ATN has
demonstrated compliance with the franchise requirements during the initial seven year period
and each subsequent one -year extension.
D. Service Territory
The ATN requests that the territory, as specified in Section 1 of Ordinance 5911 be as follows:
"...within The Anaheim Resort, the Platinum Triangle (including the Honda Center, the Angel
Stadium of Anaheim and surrounding areas), areas covered by the Anaheim Tourism
Improvement District (ATID), the downtown Anaheim and such other areas as designated by the
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ANAHEIM RESORT TRANSIT APPLICATION FOR FRANCHISE EXTENSION:
Anaheim Transportation Network
City Manager provided that a minimum of 98% of the annual vehicle trip miles shall be within
the City of Anaheim."
E. Vehicle Specifications
The ATN currently leases and /or owns 64 clean fuel buses (excluding five (5) busses that the ATN
is required to own for contingency purposes) for the operation of ART system. A complete fleet
list is provided in Table 2 on Page 4 of this document. Procurement of additional 20 new buses
shall commence within 60 to 90 days to facilitate future transportation needs of the City of
Anaheim and city initiated transportation projects. All buses deployed by the ATN in the ART
service are clean /alternative fuel, meeting applicable California Air Resource Board's
regulations. All future buses used in any and all transportation services will continue to be
clean /alternative fuel.
III. Franchise Service Standards
The standards for transportation service excellence initiated by the ATN Board of Directors in
governance of the ART system during its initial nine (9) years of service are the backbone of our renewal
request. Through the years of transportation service provision, the ATN successfully raised the bar for
transportation services and will continue to operate based on the standards incorporated into franchise
requirements.
The initial operating standards were intentionally self -set by the ATN to ensure the highest level of
service for the community. These standards will continue to be incorporated in the contractual
arrangements to emphasize consistency and uniformity. Below is a list of the initial operational
standards (in italics) and a discussion of how these standards have been addressed and updated.
A. Initial and Updated Operational Standards
1. Service Area — Franchisee shall provide service to all Event Centers in The Anaheim
Resort TM
ART service is provided for the following event centers:
• Anaheim Convention Center
• Disneyland Resort
• Anaheim Stadium /Anaheim Train Station
• Honda Center
• The Block at Orange
• Crystal Cathedral
• Anaheim Garden Walk
• Battle of the Dance
The latest edition of the ART system map is provided as Exhibit 1. ART system map is
published in May and October of each year.
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ANAHEIM RESORT TRANSIT APPLICATION FOR FRANCHISE EXTENSION:
Anaheim Transportation Network
2. Hours and Frequency of Service — Franchisee shall provide service to Event Centers in The
Anaheim Resort TM beginning one hour before Event Centers open and end the service no
earlier than 30 minutes after Event Centers close.
ART service has expanded beyond the original requirement to accommodate
Early Entry schedule for Disneyland Resort. Every Tuesday, Thursday, Saturday
and Sunday, ART service begins one hour prior to the Early Entry to
accommodate passenger demand to the destinations. With the opening of the
World of Color, ART service now operates one hour after Disneyland Resort
closing to allow passengers ample time to fully enjoy their visit at our
destinations.
ART schedules are released weekly based on the operating hours of the local
destinations. Schedules are distributed to all participating establishments and
are posted on the website at www.rideart.org. A sample ART schedule is
provided as Exhibit 2.
3. Service shall be provided no less frequently than 10 minutes during peak times and 30
minutes during off -peak times.
Since ART service started in 2002, operating schedule fluctuated to meet
passenger demand for service. In 2004, upon consultation with the lodging
community, and in an effort to simplify ART schedule, service frequency was
changed to 20- minute headways throughout the day regardless of seasonality or
time of day.
Since 2004, ART successfully operates on approximately 20- minute headway
schedule and will continue to provide this level of service. This operating head-
way schedule exceeds the requirement set by the Ordinance and the applicable
Exhibit "B ".
Since the ATN self- imposed this operating requirement, above what is required
by the Exhibit B, and since the change in the operating methodology did not
exceed City- imposed requirement, this service change was approved by the ATN
Board.
4. On -Time Performance - Franchisee shall maintain at least 95% on -time performance.
Missed trips will be defined as documented wait times exceeding the posted frequency
with the exception of unavoidable unusual traffic delays or other unforeseen operational
challenges.
Upon initiation of service, limited ability existed to track schedule adherence
and on -time performance. In 2007, the ATN installed Global Position System
(GPS) on all ART buses to accomplish several objectives:
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ANAHEIM RESORT TRANSIT APPLICATION FOR FRANCHISE EXTENSION:
Anaheim Transportation Network
• Voice annunciation feature to provide on -board notifications to the
passengers regarding upcoming stops, destination locations,
operating hours and other pertinent service information;
• Compliance with the ADA requirements for visually and hearing
impaired passengers; and
• Monitor bus operators to schedule adherence
An additional system was deployed in ART service in mid -2010 to allow enhanced
schedule adherence and dispatching functions, as well as allows passengers to "text" to
their mobile devices actual and planned bus arrival times. Through the installation of
the "Text & Go" system, the ATN is able to provide valuable informational tools to the
road supervisors and traveling public.
Based on the performance indicators tracked by the ATN to monitor the level of
service, ART service experiences 79 complaints per 100,000 trips, further
indicating the outstanding level of service provided to the community and
traveling public.
On time performance tracking — Exhibit 3
5. Capacity Management — Franchisee shall demonstrate the ability to handle peak
demand periods up to 20% over typical monthly ridership statistics.
ART operations vary daily based on a number of factors such as:
• Leisure vs. convention travel
• Destinations' operating schedules
• Occupancy at the lodging establishments
• Weather conditions, etc.
To ensure a consistent, yet financially constrained, service level, the ATN
develops operating scenarios for ART service every six weeks. Weekly
adjustments to the schedule and vehicle deployment are done to further fine -
tune operational needs and ascertain that sufficient number of buses is
provided.
The ATN gathers demand forecasts from a variety of sources to develop its
operating schedules. Confidential information is provided by the theme parks,
convention groups and lodging establishments to determine projected
passenger demand. Based on the past six (6) years of ridership reports and
analysis, ART service carries, on a daily basis, approximately 10 percent of the
destinations' attendance.
Additionally, to take into consideration daily fluctuations in the demand for
service, ATN schedules at minimum two (2) and as much as eight (8) floater
buses to accommodate daily peak operating times, which typically are the first
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ANAHEIM RESORT TRANSIT APPLICATION FOR FRANCHISE EXTENSION:
Anaheim Transportation Network
three (3) to four (4) hours from the destinations' opening times and the last
three (3) to four (4) hours prior to closing. Assigned floater buses are designed
to "float" and assist with excess passenger demands.
6. Complaint Resolution — Franchisee must have in place a complaint procedure that
includes a log of all complaints received, date and time of complaint, response, date and
time of response, results of investigation, action taken, and any written communications.
All complaints received in writing must be responded to in writing within five (5) business
days with at minimum an acknowledgement of complaint, complaint status, and
expected time to resolve. All complaints received by telephone must be logged.
The ATN receives passenger input from a range of sources. Most commonly
used communications methods are:
• On -Board Comment Cards
• On -Line Hot Line
• Passenger feedback with a booking agency, i.e. Walt Disney Travel,
Expedia, etc
• Telephone calls from lodging establishments and /or passengers
All passenger complaints and /or commendations are tracked electronically —
Exhibit 4. Responses to uncomplicated complaints and commendations are
provided within five (5) days in a form of a letter, e-mail and /or direct phone
call. However, some issues require a more thorough response. Issues involving
safety, potential injuries, investigation of the driver actions, potential litigation,
etc. require additional time. Some complaints need thorough investigative
process and due diligence. For these types of complaints, the ATN responds in
writing, within ten (10) days of the receipt of a complaint, to acknowledge that
the complaint has been received.
All complaints are addressed with the contractor for corrective action, as well as
to focus on driver related issues and, if necessary, take appropriate counseling
and /or disciplinary actions. The ATN reserves the right to remove a driver from
service if three (3) complaints are received from the passengers. In the nine -
year history, only four (4) drivers were terminated from service as a direct result
of passenger inquiries.
B. Environmental Standards
1. Clean fuel vehicles — Franchisee must meet the intent of the mitigation measures in The
Anaheim Resort Specific Plan and operate clean fuel vehicles. Clean fuel is defined as
electric, propane (LPG), liquefied natural gas (LNG), compressed natural gas (CNG), or
fuel cell vehicles.
The ART fleet is comprised entirely of alternative fuel buses as depicted in TABLE
2 —ART FLEET on Page 4. The ATN Board of Directors is committed to continue
to meet this requirement as evident by the efforts to lease 35 LNG buses from
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ANAHEIM RESORT TRANSIT APPLICATION FOR FRANCHISE EXTENSION:
Anaheim Transportation Network
OCTA, continued preservation of electric fleet, procurement of nine (9) new LPG
buses and submission and receipt of grant funds for 20 additional new CNG
buses from the FTA's State of Good Repair and Clean Fuels programs.
2. Fueling — Franchisee must demonstrate ability to obtain clean fuel resources
ART fueling facilities are available at the ATN and OCTA maintenance facilities.
Electric charging facilities for electric buses were moved from the previous to
the new facility. A new propane public access fueling station, under a long -term
contract with Expo Propane, was installed at the ATN facility. OCTA contract
provides full access to the LNG fueling station. The ATN also began a new grant
request for funding and future construction of a new CNG public access fueling
station to accommodate 20 new CNG buses.
To ensure portability of the fueling infrastructure, since the ATN is not sure of
the duration of time the Anaheim Redevelopment Agency would continue the
lease at 1280 S. Anaheim Boulevard location, all fueling stations are designed to
allow for portability should the ATN need to relocate from its current location.
3. Traffic Mitigation — Franchisee shall use a fare structure that encourages use of the
transit system.
The ART system's fare structure had to evolve, like the rest of the service. Since
ART system is unique to Anaheim in its institutional structure and receives no
public operating assistance, the ATN could not receive guidance from any other
transit agency nationwide. The ATN had to rely on a trial and error approach to
determine its fare system. The historic look at the ART fare system is provided
in TABLE 4 -- ART FARE STRUCTURE.
The general principle used for the determination of the fare structure may
sound simplistic, but this method proved to be accurate. The daily cost of ART
service for a family of four, with two adults and two children, should be below
the cost of daily parking at the Disneyland Resort's parking facilities.
TABLE 4 — ART FARE STRUCTURE
TIME FRAME Passengers Hospitality Community
05/2002 — 02/2003 $2.00 all day unlimited use day pass No charge
03/2003 — 12/2005 $3.00 all day unlimited use day pass $.48 /room /day
01/2006 — 04/2008 $3.00 all day unlimited use day adult pass $.48 /room /day
$1.00 all day unlimited use day child pass ages 3 to 9
05/2008 — Present $4.00 all day unlimited use day adult pass $.48 /room /day
$1.00 all day unlimited use day child pass ages 3 to 9
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The entire ART Fare Matrix is provided as an Attachment G.
The ATN also established pre - arrival and post - arrival ART pass distribution
systems. On the pre - arrival basis, the ATN has contractual relationships with
the following entities for the pre -sale of ART passes:
1. Walt Disney Travel Company
2. Alaska Airlines
3. Mark Travel
4. Travel Connection
5. Get -Away Travel
6. West Jet
7. Expedia
8. Travelocity
9. ARES -- Anaheim /Orange County Visitor and Convention Bureau
To facilitate post - arrival transactions, ART passes can be purchased at all
hospitality establishments, Anaheim Convention Center Concierge Booth, and at
13 Ticket Vending Machine (TVM) locations.
All ART buses are equipment with GFI /GenFare validating fareboxes. Passes are
validated upon boarding. Passengers without a valid ART pass may pay cash
fare for a one -way trip. The fare structure is designed to encourage a purchase
of the ART unlimited use day pass.
4. Communications - The Franchisee shall provide and install a radio communications
system that will allow for timely and efficient dispatching, coordinating, and responding
to necessary service calls. Each bus, as well as each administrative vehicle, shall have a
receiver /transmitter installed and operational. In addition, hand -held mobile units shall
be provided for all supervisors and other personnel, as needed.
A two -way communication system is provided by the ATN. All buses are
equipped with two -way three - channel radios to maintain continuous
communications with the dispatch office. In addition, all supervisors are
assigned Nextel cell phones and lap top computers, with Wi -Fi capabilities, to
track ART performance, report problems and provide dispatch notes for
continuum of operation.
Electronic record keeping methods have been instituted to provide for more
eco- friendly operations. All buses are equipped with validating fareboxes to
assist with fare collection and ridership monitoring. In addition, approximately
50 percent of the fleet is equipped with the Automated Passenger Counting
(ACP) system to validate ridership counts (FTA, for validation purposes, requires
that only 10 percent of the fleet be equipped with the APC system).
For reporting and schedule adherence purposes, Text & Go software and
equipment provides additional dispatch functionality to track fleet and report
system's adherence to the operating schedule.
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ANAHEIM RESORT TRANSIT APPLICATION FOR FRANCHISE EXTENSION:
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ATN complies with all FTA and OCTA sub - recipient reporting requirements.
Annual reports to the FTA's NTD Program have been submitted since 2007 and
have been accepted by the NTD staff with only minor requests for clarifications.
ATN staff believes that computer generated reports provide important system
specific metrics, but computerized reports cannot replace communications with
a "personal" touch, especially in a resort - oriented transportation system.
Therefore, the ATN maintains dedicated staff to monitor performance standards
as well as customer service aspects of the system. Ten (10) PTE Mystery
Shoppers are employed by the ATN to ascertain customer services parameters
and performance. Approximately once a week during off - season months and
three to four times per week during peak operating months, teams of Mystery
Shoppers "shop" the system evaluating areas varying from driver performance,
vehicle cleanliness, ADA compliance, voice annunciation, fare collection
practices, Text & Go accuracy, etc.
To ensure full customer service satisfaction, every weekend during off -peak
months and every day during peak periods, the ATN employs Red Coat staff
from the Anaheim /Orange County Visitor and Convention Bureau to monitor
and assist at the Disney's East Esplanade. Teams of Red Coats work at the East
Esplanade from 8 pm until close and assist with crowd control, queuing, fare
collection and other general customer service functions. Red Coat supervisor
reports to the ATN staff any irregularities and /or problems that were
encountered in the field for immediate ramification.
C. Vehicle Standards
1. Vehicle appearance — Franchisee shall ensure that all vehicles will be decorated with a
common theme that matches aesthetic design schemes of The Anaheim Resort. All painted
surfaces shall be in good condition. Normal wear and tear to the finish is to be expected, but
paint is to be maintained at a high level of finish throughout the franchise period in order to
present the best possible image to the public. All painted surfaces shall be free from graffiti
and scratches, and there shall be no perceivable difference in gloss or shades of individual
colors. It shall be the responsibility of the Franchisee to assume all costs associated with
painting the vehicles to these standards in regard to fading or discoloration from wear and
tear.
The vehicle appearance standards and the associated vehicle wrap program fall
into two distinct categories:
A. Generic Wrap Program (Generic Route Service) — Samples of the generic
ART bus wrap program are provided in Attachment H, pages 1 -3. Buses
dedicated to the Generic Route Service shall have a unified look to ease
service recognition for the passengers. Advertisements shall be placed in
the designated locations of the dedicated fleet buses (approximately 2/3 of
the bus service area), with the remaining front 1/3 of the bus service area
dedicated to ART branding. Advertising program shall be approved by the
ATN Board of Directors. To assist passenger with the way finding
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ANAHEIM RESORT TRANSIT APPLICATION FOR FRANCHISE EXTENSION:
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functionality, LED bus signs shall indicate specific ART route(s),
destination(s) and service name(s).
B. Destination Wrap Program (Specialized Route Service) — This program
promotes specific routes within the Anaheim Resort District, i.e. Route 17
(Toy Story Service to the theme parks) and point to point routes serving
specific destinations such as the Disneyland Resort, Battle of the Dance and
train stations. Buses providing service to the conventions, the advertising
shall be removed upon completion of the convention. ART logo placement
shall incorporate the overall wrap design, as demonstrated in Attachment H,
pages 4 -8. In addition, to assist passenger with the way finding
functionality, LED bus signs shall indicate specific ART route(s),
destination(s) and service names) as depicted in Attachment H, pages 1 -2.
For the purposes of defining allowable advertising partners the ATN shall use the
definitions from the ATN Articles of Incorporation and By -laws to further define
advertising eligibility. The ATN stakeholders and local destinations definitions shall be
derived from and as follows:
ATN Articles of Incorporation: ATN Stakeholders and local destinations shall be defined
using designation from the ATN Articles of the Incorporation, which states "The
membership of this corporation shall consist of the municipal government of the City of
Anaheim and other public agencies, and employers and event centers within the ARA
and the SBC area of the City of Anaheim. Voting members, each of whom shall have one
vote, shall be owners of hotels, motels and event centers, and other employers, whose
places of business are located in the City of Anaheim."
ATN By -Laws Voting Members: ATN Stakeholders and local destinations shall be a
member of the ATN in good standing and fall into the ATN Voting Member category as
stated in the ATN by -law "Every hotel or motel, events center, and employer having a
fixed place of business in the ATN service area shall be eligible for membership as a
Voting Member."
2. Maintenance — Through a Preventive Maintenance program, the Franchisee shall cause all
components of each vehicle including its body, frame, furnishing, mechanical, electric, and
hydraulic or other operating systems to be maintained in proper working condition free from
damage and malfunction. The Franchisee shall be responsible for keeping a vehicle file by
vehicle number, documenting all vehicle maintenance to include Preventive Maintenance,
scheduled maintenance and inspections, parts usage, unscheduled maintenance, energy
usage, and labor expended on each vehicle. The Franchisee is responsible for keeping the
vehicle file current. The Franchisee shall be responsible to ensure that a vehicle defect report
is completed daily by the driver on each vehicle prior to daily service. Any significant vehicle
damage caused in any accident or otherwise shall require the Franchisee to immediately
repair such damage, which is determined to impair safe mechanical operation of the vehicle.
A detailed description of the requirements for ART services was agreed upon
between the ATN and its contractor. Specific requirements are included as part
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ANAHEIM RESORT TRANSIT APPLICATION FOR FRANCHISE EXTENSION:
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of the master agreement between MV and ATN and are provided as an
Attachment I.
In addition the ATN is including a copy of the agreement between the ATN and
OCTA for maintenance service for the LNG bus fleet which is leased by the ATN
from OCTA under a turn -key maintenance agreement from the Garden Grove
bus base -- Attachment I.
The ATN is proud of its ability to work with its contractors to ensure safe
operation of the ART service. The highest service and maintenance standards
are required of the contractor. Daily pre -trip and post -trip inspections by ATN
road supervisors monitor contractor's adherence to the maintenance protocol.
Buses deemed unsafe for operations are not allowed into service until such time
as adequate repairs were made.
The ATN employs an on -call inspector to provide additional professional
guidance and oversight of the contractor's maintenance program.
In addition, the ATN staff participated in the annual facility and equipment
inspections conducted by the California Highway Patrol (CHP). Since the
inception of ART service, all CHP inspections have been satisfactory in regards to
meeting and exceeding maintenance yard, facility and equipment safety
standards.
Detailed PM program is provided in Exhibit 5 -- Scope of Work.
4. Cleanliness - The Franchisee shall cause, on a scheduled basis, each vehicle to be maintained
in a clean condition throughout, both interior and exterior. The Franchisee shall ensure the
cleanliness of each vehicle prior to the commencement of each service day. The exterior of
each vehicle shall be kept clean form road dust, mud, tar, grime, and graffiti. The vehicle
exteriors shall be washed daily when in service and within twenty-four (24) hours after each
rainfall or any other condition affecting vehicles exterior appearance. The interior of each
vehicle will be thoroughly cleaned daily. This complete cleaning shall include, but not be
limited to, ceiling, walls, area behind the seats, floors, driver area, ancillary equipment, and
windows. Seats should be cleaned regularly and marks and stains removed promptly. Seats
that are worn, excessively stained, or torn must be repaired or replaced. The interior shall be
maintained free from any vermin at all times. The Franchisee is expressly prohibited from
using any vermin control products or application procedure for such project that would be
hazardous to the health and well being of the passengers and driver of such vehicle. The
interior passenger compartment of each vehicle shall be free of noxious odors from cleaning
product and vermin control products.
We strongly believe that first impressions make or break the overall perception
of service; therefore, fleet cleanliness is treated with the outmost importance.
All buses in the ART fleet are cleaned internally on a daily basis. External bus
wash and detailing is done weekly, or more frequently pending adverse weather
conditions.
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ANAHEIM RESORT TRANSIT APPLICATION FOR FRANCHISE EXTENSION:
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Vehicle cleanliness requirements are outlined in Exhibit 5 -- Scope of Work
5. Graffiti - The Franchisee shall remove all graffiti from the vehicle as soon as it is found. No
vehicle shall start revenue service with graffiti on any surface of the vehicle. If graffiti is
etched or scratched into glass or insert, that glass or insert must be repaired or replaced
before the vehicle is placed back into revenue service.
Any vehicle with graffiti is not allowed in service. Should graffiti be discovered
while in service, the bus will be immediately removed from service. Any and all
appearance of graffiti is not tolerated.
Graffiti removal program is outlined in Exhibit 5 -- Scope of Work
6. Non - discrimination and ADA compliance - All vehicles in the public transit fleet must be
accessible to individuals with disabilities meeting all applicable federal requirements issues
by the US Department of Transportation and US Department of Justice. All vehicles must be
outfitted with internal electric signs and an audio system to visually display all stop names
and to orally identify all stops. All vehicles must be outfitted with external electric signage
on the front and curb side to identify route and destination.
Each vehicle in the ART fleet is wheelchair accessible. Visual and audible stop
annunciation equipment is provided on all buses through integration of the GPS,
voice annunciation system and external and internal LED stop signage. The ATN
is also fully compliant with Title VI of the Civil Rights Act of 1964 and
corresponding Federal Transit Administration (FTA) Circular 4702.1A, which
warrant that no person in the United States is subject to discrimination under
any program or activity receiving federal financial assistance on the grounds of
race, color or nation of origin.
D. Personnel Standards
1. Qualifications — All drivers will maintain a current California Class A or Class B commercial
driver's license with both air brake and passenger endorsements, and maintain a current
Medical Examiner's Certificate (DL 51); will conduct daily pre -trip and post trip vehicle safety
inspections; and will complete annual refresher training on safety procedures and ADA
procedures.
All contractor personnel must meet standards established by the US
Department of Transportation and Federal Transit Administration. A
comprehensive driver training program is established to include classroom and
behind the wheel training programs.
All new drivers (without previous driving experience) are required to undergo a
14 -day training course, which includes classroom and behind the wheel training.
All drivers who are new to ART, but who possess previous driving experience,
are required to take a 3 -day training course.
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ANAHEIM RESORT TRANSIT APPLICATION FOR FRANCHISE EXTENSION:
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ADA training includes topics dealing with the securement procedures, general
overview of the ADA requirements, service animals, and empathy training.
All training includes ART specific information to ensure exemplary customer
service expected of all ART drivers.
Road supervisors and dispatchers are required to undergo the same training
requirements.
To promote and encourage safety and responsive operations, the ATN is a
member of the National Safety Council program. The National Safety Council
program is a self- administered program designed to help promote prevention
of injuries and overall safety. Recognition is provided based on collective safety
achievements and implementation of effective safety policies and procedures.
ATN selects "driver of the month" and "driver of the year" employees based on
safety, attendance and customer service.
Driver requirements are outlined in Attachment I -- Scope of Work.
2. Appearance - All drivers will be neatly groomed and outfitted in an official uniform, including
name tag. All drivers must report to the Dispatcher before starting their shift and at the end
of their shift, to ensure that all appearance and uniform standards are met.
ART operator appearance standards are consistent with the Disneyland Resort's
appearance standards (Attachment J) for complete dress code standards.
3. Dispatch and Supervision - Drivers will be supervised. Field Supervisors will be physically
present in The Anaheim Resort during 100% of operating hours to monitor and ensure driver
quality and performance of smooth operation of all Anaheim Resort Transit service routes.
ATN assumed all supervisory functions effective April 2010. Fifteen (15)
supervisory positions are employed by the ATN to provide full coverage.
Supervisors and dispatchers positions are staffed on a 24 -hour basis during peak
times and on an 18 -hour basis during non -peak. At minimum, three (3)
supervisors are on duty at any given time. Two (2) supervisors are typically in
the field observing ART operations and one (1) supervisor is in a dispatch office
to provide radio coverage.
All supervisors are required to possess a commercial driver's license and assist
with service, should it be necessary.
In addition, on each shift two (2) Lead Driver positions provide further oversight
during driver check -in /check -out and pre- and post -trip processes. Lead Drivers
are chosen based on their customer service skills, attendance and safety
records. These positions are indented to provide leadership in the field.
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ANAHEIM RESORT TRANSIT APPLICATION FOR FRANCHISE EXTENSION:
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In summary, ATN's mission is to enhance transportation options by delivering
reliable and efficient transportation solutions. Our commitment to customers
consists of integrity, customer service, can -do spirit, communication and
partnerships. ATN's members include businesses in- and - around The Anaheim
Resort District and its Board of Directors includes members and ex- officio
members from the City of Anaheim and the Anaheim Chamber of Commerce.
Formed in 1995 as part of the expansion of The Anaheim Resort District, the
ATN improves mobility and air quality throughout the cities of Anaheim, Garden
Grove and Orange.
D Driver requirements are outlined in Attachment I -- Scope of Work.
E. Operational Standards
1. Dispatch — Franchisee shall ensure that dispatch is available during all hours of operation, to
ensure safe and efficient service.
ATN assumed operations of all dispatch and supervision functions. Dispatchers
report for duty one hour prior to the arrival of drivers. Once drivers left the
yard, one dispatcher stays in the office to maintain two -way radio
communications, while two dispatcher work in the field to monitor driver
performance and to address any and operational issues that may arise in the
field.
2. Communications - The Franchisee shall provide and install a radio communications system
that will allow for timely and efficient dispatching, coordinating, and responding to
necessary service calls. The system may be of the Franchisee's choice, but must include the
necessary performance elements of the system. Each bus, as well as each administrative
vehicle, shall have a receiver /transmitter installed and operational. In addition, hand -held
mobile units shall be provided for all street supervisors, vehicles with temporarily inoperative
radios, Parking Operations Office at the Anaheim Convention Center, and other personnel, as
needed. The radio system is to be used for operational purposes only. No advertising shall
be permitted on the radio system. Vehicles will not be operated in resort service without a
functioning radio in the vehicle. Franchisee shall at all times have operating hand -held
radios or other communication devices available for distribution to drivers whose vehicle
communication systems are inoperative. If a radio fails while in service, the driver shall
notify the dispatcher by landline or through another driver, and a hand -held radio shall be
dispatched to the driver without delay.
All buses are equipped with a two -way radio to maintain constant contact with
supervisory personnel. Hand -held radios are issued to the field dispatchers to
facilitate operations. In addition, all dispatchers are issued a Nextel cell phone
to maintain radio and /or cell phone communications.
3. Shared Use of Bus Pull -Out Locations - The Franchisee shall demonstrate understanding of
the operational sensitivities of shared use bus pull -out locations and a plan to accommodate
the multiple demands on these locations.
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ANAHEIM RESORT TRANSIT APPLICATION FOR FRANCHISE EXTENSION:
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The ATN uses shared bus pull -out locations at the Main Transportation Center at
Disneyland Resort (East Esplanade). Dedicated ART stops are assigned at the
Main Transportation Center for all ART buses. Other shared bus pull -out
locations are at the lodging establishments. Since ART's frequency and
passenger Toad exceed all other transportation services, agreements with
lodging establishment require a dedicated pick -up /drop -off location as a
customer service accommodation.
4. Record keeping — Franchisee shall maintain records, in their original form, in accordance with
the franchise requirements and in support of service provision, customer service, safety
record, training, staffing, maintenance, and quarterly, monthly, and daily ridership statistical
reports. Ridership reports shall include boarding and alightings at each stop. Such records
shall be retained for a period of five (5) years after termination of the requested franchise if
all other pending matters are closed. "Pending matters" include, but are not limited to, an
audit, litigation, or other action involving the records.
The ATN is required by FTA regulations, as part of the receipt of the federal
Section 5307 and 5309 funds, to maintain operating records for seven (7) years.
A computerized record keeping system (TransTrack) has been installed to track,
record and report operational data.
5. Reporting — The Franchisee shall submit quarterly reports to the City of Anaheim with all
required operating data and system documentation.
Annual reports were called -out in the Exhibit B of the Franchise Ordinance. The
ATN provided annual financial reports. The City of Anaheim and the ATN need
to develop an annual report format, outlining areas of interest to the City for
the reporting purposes. Even though such a report has not been developed,
requested and /or submitted, going forward, ATN fully intends to submit an
annual report.
For the upcoming year, the ATN will provide to the City of Anaheim a copy of
the annual report the agency submits to FTA on October 31 of each calendar
year. Upon review and verification of data, FTA issues approval and /or
disapproval of the report. ATN will forward the final report to the City of
Anaheim upon receipt of the final approval from FTA.
Based upon review of this report, the City of Anaheim Public Works Director will
determine if this report format will be satisfactory for the annual report for this
franchise agreement or if additional information is required.
6. Financial - The Franchisee shall maintain a system of internal fiscal control in accordance
with generally accepted accounting practices. Internal fiscal control comprises the plan of
organization and all of the coordinated methods and measures adopted within an
organization to safeguard its assets, check the adequacy and the reliability of its accounting
data, promote operating efficiency, assure adherence to prescribed management policies,
and properly account for project income and expenses.
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ANAHEIM RESORT TRANSIT APPLICATION FOR FRANCHISE EXTENSION:
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The ATN retains independent 3rd party auditors to provide annual financial
reports to the Board of Directors. Upon approval of the audited financial
statements by the ATN Board of Directors, a copy will be forwarded to the City
of Anaheim Public Works Director.
F. Monitoring Standards
1. Evaluation — Franchisee shall conduct an ongoing, thorough program of passenger
satisfaction evaluation. The results of this evaluation shall be included in all required
franchise reporting.
The ATN retains staff to gather passenger input. The staff is provided by the
Anaheim /Orange County Visitor and Convention Bureau (Red Coats). In
addition, the ATN has an internal Mystery Shopper program designed
specifically to monitor driver performance. The Red Coats work every weekend
at the Main Transportation Center at Disneyland Resort during off - season time
and every day during peak season. Mystery Shoppers are employed randomly
approximately two to three days per week on four -hour shifts.
A summary of this information shall be provided to the City on an annual basis
along with the annual franchise report.
2. Audits - At any time during normal business hours and as often as the City may deem
necessary and after reasonable notice, the Franchisee shall make available to the City for
examination, all necessary records with regard to the service provision. The City shall have
the authority to audit, examine, and make excerpts or transcripts from records, including all
invoices, materials, payrolls, records of personnel, and other statistical data relating to all
matters covered by the requested franchise.
The ATN submitted audited financial statements to the City of Anaheim. Should
the City need to inspect any and all records in regard to the ATN operations, ART
service, etc., all records are maintained either on premises or at a secure
storage location.
G. Safety Standards
1. Farebox Operations — Franchisee shall establish fare control access control system for all
services conducted under the terms of the requested franchise, for the safety of all
passengers and vehicle operators.
ART is a fare based system. Only approved and ATN- issued fare media is
accepted aboard ART buses — no pass sales of any type are allowed on board.
The ATN installed computerized, validating fare boxes on the entire fleet. Cash
is accepted through a validated farebox, but drivers do not provide change.
Fareboxes are equipped with a secure cash vault system. Cash collected in the
fareboxes is emptied weekly by ATN personnel using a mobile vault system.
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ANAHEIM RESORT TRANSIT APPLICATION FOR FRANCHISE EXTENSION:
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Cashless operations, as previously stated, are prohibited by the FTA. All public
transit providers are required to accept cash fares for those members of the
public who either do not have access to a location to purchase electronic pre-
paid fare media or choose not to purchase a pre -paid fare media.
H. Insurance - Franchisee must maintain auto insurance coverage levels of at least $25
Million per occurrence for all Resort Passenger Shuttling vehicles, and general liability
insurance of at least $10 Million.
ATN insurance coverage is annually provided to the City of Anaheim
Operational Safety - The Franchisee shall have in place and at all times abide by a
written Safety Program. The Franchisee's Safety Program shall at a minimum comply
with applicable Federal regulations of the Occupational Health and Safety
Administration, and any amendments thereto, as well as any other pertinent Federal,
state, and /or local safety or environmental laws, codes, rules or regulations. The
Franchisee shall ensure that regular and continuous formal safety instruction for all
personnel assigned to perform any activities under the terms of the requested contract is
provided and shall require them to attend regularly scheduled safety meetings at least
four times per year of more frequently as required above.
The ATN's current contractor, MV Public Transportation, Inc., provides a
comprehensive driver safety training program. Required classroom style classes
are conducted every other month for all ART drivers. Classes dealing with
sexual harassment, drug and alcohol testing (reasonable suspicion) are
conducted annually. In addition, driver "rodeo" safety training contests are
done approximately every six months.
Safety class curriculum is not stagnant, or pre -set. Curriculum is varied based on
the safety issues that need to be addressed at a given time. A sample of the
2011 safety topics are provided below.
Safety Meeting Month Date Topic
January 1/22 & 1/25 Adverse Weather, Following
Distance, Slips & Falls
March 3/2 & 3/5 Wheelchair Securement, Fatigue
Management, Wellness
May 5/3 & 5/6 Backing, Intersections, ADA, BBP
July 6/25 & 6/28 Advanced Driving Safety Principles,
Right & Left Turns, Heat Safety, Back
Safety
September 8/27 & 8/30 Reference Points & Fixed Object, Bus
Evacuations & Emergency Actions,
Drug & Alcohol, Fire Safety
November 11/1 & 11/5 LLLC, Adverse Weather, Flu
Prevention
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ANAHEIM RESORT TRANSIT APPLICATION FOR FRANCHISE EXTENSION:
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ATTACHMENTS
A. Articles of Incorporation — Anaheim Transportation Network (ATN)
B. Bylaws — ATN
C. Executive Director Resume
D. ATN Board of Directors
E. Audited Financial Statements for FY 08/09 and FY 09/10
F. Current Franchise Ordinance 5911
G. ART Fare Matrix
H. ART Bus Wrap Program
Scope of Work — ATN /MV for ART Services
J. ART Driver Appearance Standards
EXHIBITS
1. ART SYSTEM MAP
2. SAMPLE WEEKLY ART SCHEDULE
3. ON -TIME TRACKING REPORT
4. COMPLAINT RECORD KEEPING /TRACKING
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ANAHEIM RESORT TRANSIT APPLICATION FOR FRANCHISE EXTENSION:
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ATTACHMENT A
Articles of Incorporations
A
RESOLUTION NO. 06 -001
A RESOLUTION OF THE BOARD OF DIRECTORS OF THE
ANAHEIM TRANSPORTATION NETWORK APPROVING
AMENDMENTS TO ARTICLES OF INCORPORATION AND
AUTHORIZING FILING OF CERTIFICATE OF AMENDMENT
WHEREAS, the California Corporations Code requires each corporation upon its
establishment to adopt Articles of Incorporation setting forth the governance of the
corporation, and pursuant to California law the Anaheim Transportation Network
( "ATN ") did adopt and file with the California Secretary of State its original Articles of
Incorporation in compliance with California law; and
WHEREAS, California law permits the amendment of corporate Articles of
Incorporation in the manner set forth in the corporation's Articles of Incorporation; and
WHEREAS, the original Articles of Incorporation for ATN provide that the
Articles of Incorporation may be amended by the vote or written assent of at least sixty -
six and two- thirds percent (66 -2/3 %) of the total membership of the corporation and a
majority of the Board of Directors; and
WHEREAS, on April 27, 2006, a majority of the Board of Directors of ATN
approved amendments to the Articles of Incorporation of ATN; and
WHEREAS, on October 16, 2006, sixty -six and two - thirds percent of the total
membership of ATN approved by vote or written assent amendments to the Articles of
Incorporation of ATN; and
WHEREAS, now the Board of Directors by this Resolution are reporting the
results of the results of the election by ATN members in favor of aforementioned
amendments to the Articles of Incorporation and authorizing the ATN Chairman and
Secretary to cause to be filed with the California Secretary of State a Certificate of
Amendment of Articles of Incorporation.
NOW, THEREFORE, THE BOARD OF DIRECTORS OF THE ANAHEIM
TRANSPORTATION NETWORK DOES HEREBY FIND, RESOLVE, DETERMINE
AND ORDER AS FOLLOWS:
Section 1. Certain proposed amendments to the Anaheim Transportation Network
( "ATN ") Articles of Incorporation, to read in its entirety as set forth in Attachment "A"
of this Resolution, were put to all 99 members of the ATN, and said amendments were
approved by vote or written assent by 67 and disapproved by 1, with 31 members casting
no vote for or against the proposed amendments. Since 67.7 % of all ATN members
approved the amendments by vote or written assent, which exceeds the required sixty -six
1006/001/24528 v3
RESOLUTION NUMBER 06 -001 Page 2
and two - thirds percent to amend the ATN Articles of Incorporation, the proposed
amendments are deemed approved by the ATN membership.
Section 2. On April 27, 2006, the Board of Directors of ATN approved the
proposed amendments to the Articles of Incorporation.
Section 3. The Board of Directors of ATN hereby finds and declares that all
prerequisites for amendments to the ATN Articles of Incorporation have been met and, in
accordance with State law and ATN governing documents, does authorize and order that
the Chairman and Secretary of ATN shall cause to be filed with the California Secretary
of State a Certificate of Amendment of Articles of Incorporation indicating such
amendments. The Executive Director of ATN shall take all steps necessary to assist with
updating ATN governing documents and other acts necessary to comply with the order
set forth in this Resolution.
ADOPTED, SIGNED and APPROVED this 15th day of November, 2006.
Chairman
Attest:
Diana Kotler
Executive Director
STATE OF CALIFORNIA )
COUNTY OF ORANGE ) ss.
I, Diana Kotler, Executive Director of the Anaheim Transportation Network, DO
HEREBY CERTIFY that the foregoing Resolution Number 06 -001 was duly adopted by
the Board of Directors of the Anaheim Transportation Network, a non -profit corporation,
at a regular meeting of said Board on the 15` day of November, 2006, and that it was so
adopted by the following vote:
AYES:
NOES:
ABSENT:
Diana Kotler
Executive Director
1006/001/24528 v3
RESOLUTION NUMBER 06 -001 Page 3
ATTACHMENT "A"
RESTATED ARTICLES OF INCORPORATION
OF
ANAHEIM TRANSPORTATION NETWORK (2006)
1. The name of this corporation is Anaheim Transportation Network.
2. (A) This Corporation is a nonprofit public benefit corporation and is not
organized for the private gain of any person. It is organized under the nonprofit
Public Benefit Corporation Law for public purposes.
(B) The specific purpose of this corporation is to organize the collective actions
of the public and private sectors to address he unique transportation and air
quality issues of local employers, major even centers, and visitor -and convention -
related businesses located throughout certain portions of the City of Anaheim,
California known as the Anaheim Resort Area ( "ARA ") and Stadium Business
Center ( "SBC "); to facilitate a forum for the corporation's members and other
interested persons to work together to develop workable transportation solutions;
and to provide leadership to maximize access, enhance mobility, and assist with
regulatory compliance, including environmental mitigation measures, all for the
benefit of the corporation's members and the public who are visitors to, or are
employed within, the ARA, and the SBC.
(C) Notwithstanding any of the above statements of purposes and power, this
corporation shall not, except to an insubstantial degree, engage in any activities or
exercise any powers that are not in furtherance of this specific purpose of this
corporation.
3. The name and address in the State of California of this corporation's initial agent
for service of process is: Ms. Kelly Vasquez, 100 S. Anaheim Boulevard, Suite
300, Anaheim, California 92805.
4. The property of this corporation is irrevocably dedicated to social welfare
purposes, and no part of the net income or assets of this corporation shall ever
inure to the benefit of any director, officer or member thereof or to the benefit of
any private person. Upon the dissolution or winding up of the corporation, its
assets remaining after payment or provision for payment, of al debts and liabilities
of this corporation shall be distributed to a nonprofit fund, foundation or
corporation which is organized and operated exclusively for social welfare
purposes and which has established its tax exempt status under Section 501(c)(4)
of the United State Internal Revenue Code.
1006/001/24528 v3
RESOLUTION NUMBER 06 -001 Page 4
5. The membership of this corporation shall consist of the municipal government of
the City of Anaheim and other public agencies, and employers and event centers
within the ARA and the SBC area of the City of Anaheim. Voting members, each
of whom shall have one vote, shall be owners of hotels, motels and even centers,
and other employers, whose places of business are located in the ARA or SBC
area. Non - voting, ex- officio members may include public agencies such as the
California Department of Transportation ( "Caltrans "). The City of Anaheim shall
be a voting member. The corporation may also have Associates, who will
participate in the corporation's programs and activities on a non - voting basis.
6. These Articles may be amended or repealed only by the vote or written assent of
at least sixty -six and two- thirds percent (66 -2/3 %) of the total membership of the
corporation and a majority of the Board of Directors.
[END]
1006/001/24528 v3
ANAHEIM RESORT TRANSIT APPLICATION FOR FRANCHISE EXTENSION:
Anaheim Transportation Network
ATTACHMENT B
ATN By -Laws
B
RESOLUTION NO. 11 -01
A RESOLUTION OF THE BOARD OF DIRECTORS OF THE
ANAHEIM TRANSPORTATION NETWORK APPROVING
AMENDMENTS TO BYLAWS
WHEREAS, the California Corporations Code requires each corporation upon its
establishment to adopt Bylaws setting forth the governance of the corporation, and pursuant to
California law, the Anaheim Transportation Network ( "ATN ") did adopt and file with the
California Secretary of State its original Bylaws; and
WHEREAS, California law permits the amendment of corporate Bylaws in the manner
set forth in the corporation's governing documents; and
WHEREAS, the original Bylaws for ATN provide that said Bylaws may be amended by
a majority vote of the Board of Directors and a vote or written assent of more than fifty percent
(50 %) of all Voting Members present at an annual meeting; and
WHEREAS, on October 27, 2010 a majority of the Board of Directors of ATN approved
amendments to the Bylaws of ATN; and
WHEREAS, on November 17, 2010, more than 50% of the ATN membership present at
the general membership meeting approved by vote or written assent amendments to the Bylaws
of ATN; and
WHEREAS, now the Board of Directors by this Resolution are reporting the results of
the results of the election by ATN members in favor of aforementioned amendments to the
Bylaws and declaring that said Bylaws are now deemed amended in accordance with ATN
governing documents.
NOW, THEREFORE, THE BOARD OF DIRECTORS OF THE ANAHEIM
TRANSPORTATION NETWORK DOES HEREBY FIND, RESOLVE, DETERMINE AND
ORDER AS FOLLOWS:
Section 1. Certain proposed amendments to the Anaheim Transportation Network
( "ATN ") Bylaws, to read in its entirety as set forth in Attachment "A" of this Resolution, were
put to all members of the ATN, and said amendments were approved by vote or written assent by
ten (10) and disapproved by zero (0), with none of the members present casting a vote of
abstention. Since one - hundred percent (100 %) of all ATN members present at the annual
meeting approved the amendments by vote or written assent, which exceeds the required fifty
percent (50 %) to amend the ATN Bylaws, the proposed amendments are deemed approved by
the ATN membership.
Section 2. On October 27, 2010, the Board of Directors of ATN approved the proposed
amendments to the Bylaws.
1
Section 3. The Board of Directors of ATN hereby finds and declares that all prerequisites
for amendments to the ATN Bylaws have been rnet and, in accordance with State law and ATN
governing documents, and does authorize and order that the Executive Director of ATN shall
certify as to such amendment and take all steps necessary to update ATN governing documents
and other acts necessary to comply with the order set forth in this Resolution.
ADOPTED, SIGNED an. , , PPROY£Z? . et" •s uary, 2011.
.1. 1111111 >
Cha?mzm
test: c„ ,z ---_ ,, :__,.
„........
- a Kotler
Executive Director
STATE OF CALIFORNIA )
COUNTY OF ORANGE ) ss.
)
I, Diana Kotler, Executive Director of the Anaheim Transportation Network, DO HEREBY
CERTIFY that the foregoing Resolution Number 11 -01 was duly adopted by the Board of
Directors of the Anajaeim Transportation Network, a non - profit corporation, at a regular meeting
of said Board on thaT day of January, 2011, and that it was so adopted by the following vote:
AYES: �'
NOES:
/ ,2
ABSENT:
( / i
C
Diana Kotler
Executive Director
1
ATTACHMENT "A"
RESTATED BYLAWS
OF
ANAHEIM TRANSPORTATION NETWORK
Amended November 17, 2010
3
ARTICLE I DEFINITIONS
ACBC: The Anaheim Canyon Business Center of the City of Anaheim, as described in
the attached plan designated "Exhibit D ".
ARA: The Anaheim Resort Area of the City of Anaheim, as described in the attached
plan designated "Exhibit A."
Articles: The Articles of Incorporation of the Anaheim Transportation Network on file in
the Office of the Secretary of State.
ATN: The California non -profit corporation known as the Anaheim Transportation
Network.
Board: The Board of Directors of ATN.
Employee: Any individual meeting described in California Labor Code section 3551, as
may be amended from time to time.
Employer: Any business entity located in downtown Anaheim (as described in the
attached plan designated as "Exhibit C ") or in the ARA, ACBC or PT area and which has
on its payroll one or more Employees.
PT: The Platinum Triangle area of the City of Anaheim, as described in the attached plan
designated "Exhibit B." (Amended — 11/19/O8)
ARTICLE II OFFICE
2.1 Principal Office: The Principal Office for the transaction of the business
of the ATN shall be located at 1280 South Anaheim Boulevard, Anaheim, California, or
any location subsequently approved by the Board. The Board is hereby granted full
power and authority to change said Principal Office from one location to another within
the City of Anaheim.
ARTICLE III MEMBERS
3.1 Membership.
3.1.1 Members; Categories. There shall be three categories of
membership: 1) Voting Members, 2) Ex- Officio Members, and 3) Associate Members.
3.1.2 Voting Members. Every hotel or motel, events center, and
employer having a fixed place of business in the ATN service area shall be eligible for
membership as a Voting Member. All Voting Members who are mandated to participate
1006/001/24528 v3
RESOLUTION NUMBER 11 -01 Page 2
in ATN by any act of any governmental agency, including the City of Anaheim, may be
referred to as a Mandatory Voting Member. Each Voting Member shall be entitled to one
(1) vote. A Voting Member may authorize a representative to participate in all ATN
general elections on its behalf. The Executive Director may promulgate rules for
determining what documentation shall be required to substantiate a person's right to
participate as a representative.
3.1.3 Ex- Officio Members. Any government agency interested in
the activities of the ATN and having some regulatory, funding, or other public - sector
function directly related to services provided by ATN, as determined by the Executive
Director, shall be eligible for membership as an Ex- Official Member. Ex- officio
Members shall not be required to pay any dues or investments and, except for the City of
Anaheim, shall not have voting privileges.
3.1.4 Associate Members. Persons, firms, businesses, organizations,
and other entities not eligible as Voting Members or Ex- Officio Members, shall be
eligible to be Associate Members of the ATN. Associate Members may participate in
ATN programs and activities, but shall not be entitled to vote. The Board may make
membership as an Associate Member conditional upon the payment of a membership fee
to be determined by the Board or the Executive Director with the Board's approval.
3.2 Termination of Membership.
3.2.1 Termination of Ex- Officio and Associate Members. Any Ex-
Officio Member or Associate Member may voluntarily withdraw from membership or
Associate status by mailing or delivering written notice to the Chairman of the Board of
the ATN. The effective date of termination shall be the tenth day following receipt of
notice, unless a later date is stated in the notice.
3.2.2 Termination of Voting Members. Membership in the ATN
shall automatically terminate when such voting Member both ceases to maintain a place
of business within the ARA, ACBC or the PT area of the City of Anaheim and ceases to
receive services from ATN. Nothing in this section shall relieve any Member from its
obligation to pay dues owed while a Member. A former Member whose membership is
automatically terminated pursuant to this subsection shall be eligible to be an Associate.
3.2.3 Suspension of Voting Members. Membership as a Voting
Member in the ATN shall be automatically suspended when such Voting Member is in
default in the payment of dues or assessments for a period of three months. All voting
rights and other applicable membership privileges shall be suspended until all past due
balances and accounts are brought into good financial stating with the ATN.
3.2.4 Termination of membership, whether voluntary or otherwise,
shall not affect any Member's or Associate's obligations to the ATN which accrued before
87979.01
RESOLUTION NUMBER 11 -01 Page 3
the effective date of termination, and nothing in this Section 3.2 shall limit the ability or
rights of the ATN to initiate proceedings to collect unpaid sums.
3.2.5 Membership in the ATN shall not be transferable, and any
purported transfer of membership shall be void.
3.3 Reserved.
3.4 Dues; Generally. Voting and Associate Members shall be severally liable
for the payment of such dues, along with fees, charges, assessments, or penalties, as may
from time to time be fixed and levied by the Board pursuant to the provisions of these
Bylaws. Responsibility for payment of same shall be legal obligations and, in case of
delinquency, shall be enforceable by legal action authorized by the Board.
3.4.1 Annual Dues. Annual Membership dues rates may be adjusted
annually by a two- thirds vote of the ATN Board of Directors. The Membership rate
structure must include the following categories:
3.4.1.1 Hotels and Motels. Annual dues rates for
Hotels and Motels shall be calculated on a per -room basis.
3.4.1.2 Employers not operating as Hotels or Motels.
Annual dues rates for Employers shall be calculated on a per - employee basis.
3.4.1.3 Event Centers. Annual dues rates for Event
Centers shall be calculated on a per - million visitors per venue basis. Event Centers shall
pay both as event centers and as employers (see Section 3.4.1.2).
3.4.1.4 Associates. Annual dues rates for Associate
members shall be as approved by the Board of Directors.
3.4.1.5 Multiple Properties in Same Category. Owners
with identical ownership structure and with more than one business in a certain category
may become members as a single corporate entity with a single vote. Annual
membership investments would be calculated using aggregate rooms, employees, or
attendance figures. Owners wishing to maintain separate memberships, each with a
separate vote, may do so by making the appropriate membership investment for each
business.
3.4.1.6 Multiple Properties in Different Categories.
Owners with identical ownership structure and with more than one business in separate
87979.01
RESOLUTION NUMBER 1 1 -01 Page 4
categories (i.e. one hotel and one employer), may become members as a single corporate
entity with a single vote. Annual membership investments would be calculated using the
percentage of total rooms, employees, or attendance figures; each percentage calculated
using the unit for that category. The maximum annual investment rate shall be the higher
category rate. Owners wishing to maintain separate memberships, each with a separate
vote, may do so by making the appropriate membership investment for each business.
3.5 Rules and Enforcement. The following provisions shall govern the
promulgation of the ATN Rules, which may include the establishment of a system of
fines and penalties:
3.5.1 The Board in its discretion shall adopt such rules and
regulations for the establishment of finds and penalties as are consistent with applicable
law, these Bylaws, and the Articles of Incorporation on file for the ATN. Such fines and
penalties shall be binding upon all Members, and shall apply to Members who fail to
make payments as required by these Bylaws, or who otherwise violate these Bylaws or
ATN rules and regulations.
3.5.2 No file or penalty shall be imposed unless and until the
Member who is the subject of the fine or penalty has been provided notice of same, and
afforded a reasonable opportunity to respond or refute the appropriateness of the fine or
penalty.
3.5.3 Nothing in these Bylaws shall preclude the City from enforcing
its laws, rules, or regulations affecting any Member. The ATN shall assist the City in its
obligations to fully enforce mitigation measures described in Mitigation Monitoring
Program No. 0085 (Clean Air Shuttle Program in ARA and the PT) or any other similar
mitigation programs and shall comply with all local, state, and federal statutes,
regulations, and ordinances affecting ATN Members.
ARTICLE IV BOARD OF DIRECTORS
4.1 Powers of Board. The business of the ATN shall be administered by its
Board of Directors. In addition to the powers and duties of the Board as set forth in the
Articles or elsewhere in these Bylaws, and subject to the limitations of the Articles, the
Bylaws, and of the California Corporations Code as to actions to be authorized or
approved by the Members, the Board shall have power and authority to exercise all
corporate powers and to control the business and affairs of the ATN. Without prejudice
to such general powers but subject to the same limitations, the Board is vested with and
shall have the following power; to wit:
4.1.1 To select, appoint and remove all officers, agents and
employees of the ATN, to prescribe such powers and duties for them as may be
consistent with law, with the Articles, and these Bylaws, and to fix the compensation of
the Executive Director;
87979.01
RESOLUTION NUMBER 1 1-0 1 Page 5
4.1.2 To conduct, manage and control the affairs and business of the
ATN and to make and enforce such rules and regulations therefor, consistent with law,
the Articles and these Bylaws, as the Board may deem necessary or advisable.
4.1.3 To fix, determine and name from time to time, if necessary or
advisable, the nonprofit corporation, city or public agency which is then or there
organized or operated for purposes similar to the purposes of the ATN, to which the
assets of the ATN may be distributed upon liquidation or dissolution according to the
Articles. The assets so distributed shall be those remaining after satisfaction of all just
debts and obligations of the ATN and after distribution of all property held or acquired by
the ATN under the terms of a specific trust or trusts;
4.1.4 To adopt and use a corporate seal;
4.1.5 By resolution, to create one or more committees consisting of
two or more Directors, to serve at the pleasure of the Board or the Chairman;
4.1.6 To suspend, by affirmative vote of 2/3 of the total number of
Directors, the operation of all or any of these Bylaws, in extraordinary circumstances
(such as a vacancy in the office of Executive Director for an extended period) making
execution or implementation of the Bylaw or Bylaws infeasible; provided, however, the
Board shall not have the power to remove any Director nor to appoint additional
Directors nor to delay or omit an Annual Meeting of the Members nor to grant to
themselves any power not expressly or impliedly granted to them by these Bylaws.
4.2 Number and Qualification of Directors. The Board shall consist of an odd
number, not smaller than five (5) nor greater than thirteen (13), of Directors, who shall
serve for two -year, staggered terms
4.2.1 Any person who is the appointed representative of a voting
Member in good standing shall be eligible for nomination to the position of Director.
4.2.2 The Directors shall be elected by plurality vote of the Members
present at the annual meeting, for alternating terms of two years each. In odd - number
years seven (7) Directors shall be elected. In even - number years, six (6) Directors shall
be elected. Election of Directors shall be by secret, written ballot. All Directors shall
hold office until the first regular or special meeting after their respective successors are
elected.
4.2.3 No more than 2 persons or twenty percent (20 %) of the Board
of Directors, whichever is less, shall consist of representatives of Voting Members who
have the same ownership structure or whose ownership is owned or controlled by the
same entity. In the event more than the maximum number of representatives of Voting
Members as discussed in this Section is elected, the representative(s) with the most votes
shall become Director(s).
4.3 Nominating Committee. A nominating Committee of three may be
appointed by the Chair of the Board with the approval of a majority of the Board for the
87979.01
RESOLUTION NUMBER 1 1 -01 Page 6
nomination of candidates for election to the Board, such nominating committee to consist
of one member of the Board and two persons appointed from among the voting
membership at large. If a nominating Committee is not appointed, then the Chair of the
Board shall conduct an open call for nominations at the annual meeting. No person
shall be nominated who does not consent to such nomination. The Executive Director
shall conduct an open call for nominations in October of each year. The ATN Board
members and ATN members at large may recruit candidates for election to the Board.
Self nominations are acceptable. No person shall be nominated who does not consent to
such nomination.
4.4 Removal of Directors by Recall. At any special meeting of the Members
of which notice has been properly given as provided in these Bylaws, the entire Board or
any individual Director may be removed from office as hereinafter set forth, provided
that the notice of the meeting shall specify the action proposed and that such notice has
also been given to the entire Board and to any individual Director whose removal is to be
considered at the special meeting. The entire Board or any individual Director may be
removed from office, for cause, by a majority of the required quorum; provided,
however, that if the ATN has fewer than fifty (50) Members, then such removal must be
approved by an affirmative vote of a majority of all Members entitled to vote. In the
event that any or all Directors are so removed, new Directors may be elected at the same
meeting.
4.5 Vacancies. Vacancies on the Board shall be filled by majority vote of the
Members present and voting at a special meeting called for the purpose of filling the
vacancy; provided, however, that if a vacancy occurs less than one month, but more than
ten days, before a scheduled regular meeting of the Members, the election to fill that
vacancy shall be held at that regular meeting. A person appointed Director to fill a
vacancy as provided in this Section shall hold office for the unexpired term of his or her
predecessor or until his or her removal or resignation as provided in these Bylaws.
4.5.1 A vacancy or vacancies shall be deemed to exist on the Board
in case of the death, resignation or removal of any Director, or upon the voluntary or
automatic termination of the membership of the Member whom a Director represents. A
Member whose appointed representative has resigned, been removed, or died may not
appoint another representative to fill the vacant position, although the Member is eligible
to submit a representative in nomination for that vacant position. If the Members shall
increase the authorized number of Directors but shall fail to elect the additional Directors
as provided for at the meeting at which such increase is authorized, or at an adjournment
thereof, or in case the Members fail at any time to elect the full number of the authorized
Directors, a vacancy or vacancies shall be deemed to exist.
4.5.2 At any annual or special meeting at which an increase in the
number of Directors is authorized, the Members may elect the additional Directors at the
meeting.
4.6 Meetings of the Board. All meetings of the Board shall be held at the
Principal Office of the ATN or at any other location within the City of Anaheim
87979.01
RESOLUTION NUMBER 11 -01 Page 7
designated by resolution or unanimous, written consent of the Board. Regular and
special Board meetings shall be open to all Members, Ex- Officio Members and
Associates; however, no Member, Ex- Officio Member or Associate who is not an officer
or Director shall participate in any deliberation or discussion unless expressly authorized
by a majority vote of the Directors present and voting. The Board may, upon the vote of
a majority of the Directors present and voting, adjourn a Board meeting and reconvene in
executive session exclusive of all Members who are not Directors, and exclusive of all
Associate Members and Ex- Officio Members, and vote upon personnel matters, litigation
in which the ATN is involved or is likely to become involved or may decide to become
involved, and other, similar matters requiring confidentiality. The general nature of any
and all business to be considered in executive session shall be announced in open session.
Notwithstanding the above, all meetings shall be conducted in accordance with the Ralph
M. Brown Act (California Government Code § 54950, et seq., hereafter "the Brown
Act "), including all meetings held in executive session.
4.6.1 Regular Meetings. The Board shall meet twice yearly in May
and in November in conjunction with the Membership meetings. At its first regular or
special meeting following the election of Board members at the Annual Meeting, the
Board shall elect officers for the upcoming year. Each Ex- officio Member shall have the
right to have a representative present at each regular and special meeting of the Board
and to participate in such meetings in the same manner as the Directors, except that such
representatives shall not be entitled to vote.
4.6.2 Notice of Regular Meetings. The Secretary shall cause notice
of the time and place of any regular meeting to be given in accordance with the Brown
Act.
4.6.3 Special Meetings - Notices. Special meetings of the Board for
any purpose may be called at any time by the Chair of the Board or by any two (2)
Directors other than the Chair. Written notice of the time and place of a special meeting
and the nature of any special business to be considered thereat shall be posted in a
prominent place at the Principal Office and shall be either delivered personally to
Directors or sent to each Director in accordance with the Brown Act.
4.6.4 Director's Representative. If a Director cannot attend any
regular or special meeting of the Board or general membership, they may appoint one
regular representative to serve as their proxy. The Director must make this appointment
in writing. The Director's representative shall exercise all voting authority granted to the
Director.
4.7 Adjournment. A majority of the Directors present, whether or not a
quorum is present, may adjourn any meeting to another time and place. If none of the
Directors is present, the Executive Director may adjourn any meeting to another time and
place. If a Board meeting is adjourned for more than twenty -four (24) hours, notice of
any adjournment to another time, or another time and place, shall be given prior to the
time of the adjourned meeting to the Directors who were not present at the time of
adjournment.
87979.01
RESOLUTION NUMBER 11 -01 Page 8
4.8 Waiver of Notice. The transaction of any business at any meeting of the
Board, however called and noticed to the Directors, shall be as valid as though transacted
at a meeting duly held after regular call and notice, if a quorum be present, and each
Director who attends does so without protesting either prior thereto or at its
commencement, the lack of notice to such Director, and if, either before or after the
meeting, each of the Directors not present signs a written waiver of notice or a consent to
holding such meeting or an approval of the minutes thereof. All such waivers, consents
and approvals shall be filed with the records of ATN or made a part of the minutes of the
meeting.
4.9 Quorum. A majority of the number of Directors authorized by these
Bylaws and appointed by the Members (even though one or more of the appointed
Director positions may be vacant) shall be necessary to constitute a quorum for the
transaction of business, except to adjourn as hereinbefore provided. Every act or decision
made or done by a majority of the Directors present at a meeting duly held at which a
quorum is present shall be regarded as the act of the Board.
4.10 Compensation and Expenses. The Executive Director shall receive such
compensation as may be mutually agreed between the Executive Director and the Board.
No Director, and no officer other than the Executive Director, shall receive any
compensation for services performed in the conduct of the ATN's business; provided,
however, that the Board may cause a Member to be reimbursed for expenses incurred in
carrying on the business of the ATN.
4.11 Indemnification of Directors, Officers and Employees. To the maximum
extent permitted by and in accordance with the requirements and procedures of Section
7237 of the California Corporations Code or any successor state, as interpreted by the
courts from time to time, the ATN shall reimburse, indemnify and hold harmless each
present and future Director, officer, employee or other "agent" of the ATN (as such term
is defined in said section 7237 or any successor state) and each person who, at the request
of the ATN, acts as Director officer employee or agent of another foreign or domestic
corporation, partnership, joint venture or other enterprise (hereinafter in this Section
referred to as the "ATN representative "), from and against all loss, cost, liability and
expense which may be imposed upon or reasonably incurred by such ATN representative,
including reasonable settlement payments, in connection with any claim, action, suit or
proceeding, or threat thereof, made or instituted, in which such ATN representative may
be involved or be made a party to by reason of being or having been an ATN
representative or by reason of any action alleged to have been taken or omitted by such
ATN representative in such capacity. The right of indemnification provided in this
Section shall inure to each ATN representative regardless of whether the claim asserted is
based on matters which arose in whole or in part prior to the adoption of this Section, and
in the event of the death of the ATN representative, shall extend to the legal
representatives of such person. The right of indemnification provided in this Section
shall not be exclusive of any other rights to which any person, or any other individual,
may be entitled as a matter of law, under any agreement or otherwise.
87979.01
RESOLUTION NUMBER 11 -01 Page 9
4.12 Records. The Board shall cause to be kept a complete record of all its acts
and corporate affairs and shall present a statement thereof to the Members at regular
meetings of Members or at any special meeting where such statement is requested in
writing by twenty -five percent (25 %) of the Members entitled to vote at such meeting, at
least two days prior to the meeting.
ARTICLE V OFFICERS
5.1 Officers. The officers of the ATN shall consist of a Chair, Vice - Chair,
Secretary, and Treasurer, all of whom shall be elected by the Board at its first regular
meeting following the annual meeting of Members and shall serve for one year, and an
Executive Director who shall serve at the pleasure of the Board.
5.2 The Chair of the Board shall preside at all meetings of the Board and of
the Members. In the absence of the Chair, the Vice -Chair shall preside. In the absence of
both the Chair and the Vice - Chair, the Executive Director shall preside.
5.3 The Vice -Chair shall perform all the duties of the Chair in the absence or
disability of the Chair and, when so acting, shall have all the powers of and be subject to,
all the restrictions upon the office of Chair. The Vice -Chair shall have such other powers
and perform such other duties as from time to time may be prescribed by the Board or the
Bylaws.
5.4 The Secretary shall keep, or cause to be kept, a book of Minutes at the
Principal Office or such other place as the Board may order, of all meetings of Directors
and Members, with the time and place of the holding of same, whether regular or special
and, if special, how authorized, the notice thereof given, the names of those present or
represented at Members' meetings, and the proceedings thereof.
5.4.1 The Secretary shall keep, or cause to be kept, at the Principal
Office, a membership register showing the following: (1) the names and addresses of all
members of the Board; (2) the name and address of each Voting and Non- voting Member
and each Associate; (3) the property to which each membership relates; (4) the number of
Sites or Premises owned by each Member; (5) the number of votes represented by each
Member; (6) the number and date of membership certificates issued, if any; and (7) the
termination of the membership of any Member or of the Associate status of any
Associate, together with the date on which said membership or Associate status ceased
and the number and date of cancellation of membership certificates, if any.
5.4.2 A Member may do either or both of the following, if for a
purpose related to such Member's interest in the ATN:
5.4.2.1 Inspect and copy the record of all the Members'
names, addresses and voting rights, during regular business hours, upon five (5) business
days' prior written demand to the ATN; such demand shall state the purpose for which the
inspection rights are requested; or
87979 01
RESOLUTION NUMBER 11 -01 Page 1 0
5.4.2.2 Obtain from the Secretary, upon written demand
and tender of a reasonable charge, a list of the names, addresses and voting rights of those
Members entitled to vote for the election of Directors, as of the most recent record date
for which it has been compiled or as of a date specified by the Member subsequent to the
date of demand. The demand shall state the purpose for which the list is requested. The
membership list shall be made available on or before the later of ten (10) business days
after the demand is received or after the date specified therein as the date as of which the
list is to be compiled.
5.4.3 Without consent of the Board, no membership list or part
thereof may be used by any person for any purpose not reasonably related to a Member's
interest in the ATN. Without limiting the generality of the foregoing, without the consent
of the Board, no membership list or part thereof may be used in any of the following
ways:
5.4.3.1 To solicit money or property unless such money
or property will be used solely to solicit the vote of the Members in an election to be held
by the ATN or to support an activity of the ATN;
5.4.3.2 For any purpose which the user does not
reasonably and in good faith believe will benefit the ATN;
5.4.3.3 For any commercial purpose or purpose in
competition with the ATN;
5.4.3.4 Sold to or purchased by any person.
5.4.4 The Secretary shall give, or cause to be given, notice of all
meetings of the Members and of the Board required by the Bylaws or by law to be given,
and shall keep the seal of the ATN in safe custody, and shall have such other powers and
perform such other duties as may be prescribed by the Board or by these Bylaws.
5.5 The Treasurer shall cause to be kept and maintained adequate and correct
account of all the properties and business transactions of the ATN. The Treasurer shall
verify that books of account shall be open to inspection by any Director or by any
Member at all reasonable times.
5.6 The Treasurer shall authorize expenditures as required by the Board from
such depository institutions as may be designated by the Board. The Treasurer shall
render requests of the Chair and Directors to carry out stated aims and objectives of the
organization to ensure that financial checks and balances exist to account for the
monetary condition of the ATN. The Treasurer shall direct accurate and complete
presentation of financial documentation, at a reasonable level of detail, to provide a clear
audit trail for all transactions. Treasurer shall have such other powers and perform such
other duties as may be prescribed by the Board and /or these Bylaws. (Amended —
11/19/08)
87979.01
RESOLUTION NUMBER 11 -01 Page 11
5.7 Automatic Vacancy. If any officer is absent without excuse from three
consecutive, noticed regular or special meetings of the Executive Committee or the
Board, or any combination thereof, the office held by such person shall be deemed vacant
and shall be filled in the manner provided in these Bylaws.
ARTICLE VI MEETINGS OF MEMBERS
6.1 Regular and Special Meetings of Members.
6.1.1 Location of Meetings. All meetings of Members shall be held
at the Principal Office of ATN, or at such other location within the City of Anaheim, as
the Board in its discretion may select.
6.1.2 Regular Meetings. The Members shall meet twice yearly, in
May and November, at a time and place to be fixed from time to time by the Board. The
November meeting each year shall be the Annual Meeting, at which election of Directors
shall take place, together with other business. A majority of the voting Members shall
constitute a quorum for the transaction of business at any meeting of the Members.
6.1.3 Presiding Officer. The presiding officer at meetings of the
Members shall be the Chair or, in the absence of the Chair, the Vice -Chair or, in the
absence of both the Chair and the Vice - Chair, the Executive Director.
6.1.4 Notice of Regular Meetings. The Secretary shall cause notice
of regular meetings of Members to be posted at the Principal Office of the ATN and to be
given by United States Mail to all Voting and Non - voting Members at least ten (10)
calendar days prior to the date fixed by the Board for the meeting. Failure of any
Member, Ex- officio Member or Associate to receive actual notice of any regular meeting
shall not affect the validity or binding effect of any action taken at the meeting. In
addition, all notice requirements of the Brown Act shall be met.
6.1.5 Special Meetings. The Members of the ATN may hold special
meetings for any purpose at the call of the Chair of the Board. Additionally, the Chair
shall call a special meeting upon a vote by a majority of a quorum of the Members of the
Board, or upon receipt by the Secretary of a written request for a special meeting signed
by at least ten percent (10 %) of the voting Members, or upon the request of the Executive
Director, or the request of any other person or persons entitled to call such a meeting
under Section 7510(e) of the California Corporations Code. Upon receipt of such
request, the Secretary shall cause notice to be given to the Members entitled to vote
within ten (10) days after such request that a meeting will be held at the time fixed by the
Chair, which time shall be not less than twenty (20) days nor more than sixty (60) days
after the receipt of the request. The Secretary of the Board shall also cause notice of
special meetings to be posted at the Principal Office of ATN. The notice shall specify the
place, date and time of the meeting and the general nature of the business to be
transacted, and that no other business may be transacted. In addition, all notice
requirements of the Brown Act must be met. Failure of any Member to receive actual
87979.01
RESOLUTION NUMBER 11 -01 Page 12
notice of any special meeting shall not affect the validity or binding effect of any action
taken at the meeting.
6.2 Certificate of Secretary. A declaration of the mailing or other means of
giving notice to Members of any Members' meeting shall be executed by the Secretary
and a copy thereof shall be filed in the minute book of the ATN.
6.3 Adjournment for Lack of a Quorum. In the absence of a quorum, any
meeting of the Members may be adjourned from time to time by the presiding officer, but
no other business shall be transacted.
ARTICLE VII COMMITTEES
7.1 Ad Hoc Committees. The Chair of the Board shall be authorized to
establish any number of ad hoc committees to investigate or discuss any issues related to
the ATN and report back to the Board. No standing committees shall be established,
except by action of the Board.
ARTICLE VIII MISCELLANEOUS
8.1 Record Date. The Board may fix a time, which shall be in the future, not
exceeding sixty (60) days nor less than ten (10) days preceding the date of any regular or
special meeting of the Members or the mailing of written ballots, as a record date for the
determination of the Members, Ex- Officio Members and Associates entitled to notice of
any such meeting, or to be sent such written ballots, and in such case only those
Members, Ex- Officio Members and Associates of record on the date so fixed shall be
entitled to notice of such meeting notwithstanding any change in any membership on the
books of the ATN after any record date so fixed.
8.2 Inspection of Corporate Records.
8.2.1 The membership register, voting rights, books of account and
minutes of meetings of the Members, of the Board, and any committees of the Board or
of the Members shall be made available for inspection any copying by any Member, Ex-
Officio Member or Associate, at the Principal Office or such other place within the City
of Anaheim as the Board shall prescribe, all as provided in Sections 8330, 8331 and 8332
of the Corporations Code of the State of California.
8.2.2 The Board shall establish reasonable rules with respect to
notice to be given to the custodian of the records by the Member, Ex- Officio Member or
Associate desiring to make the inspection; hours and days of the week when such
inspection may be made; and payment of the cost of providing copies of documents
requested by a Member, Ex- Officio Member or Associate.
8.2.3 Every Director shall have the absolute right at any reasonable
time to inspect all books, records and documents of the ATN and the physical property
owned or controlled by the ATN, all as provided in the Corporations Code of the State of
87979.01
RESOLUTION NUMBER 1 1 -0 1 Page 13
California. Without limiting the generality of the foregoing, the right of inspection by a
Director includes the right to make extracts and copies of documents.
8.3 Checks and Drafts. All checks, drafts, or other orders for payment of
money, or notes or other evidences of indebtedness, issued in the name of or payable to
the ATN, shall be signed or endorsed by the Treasurer and such officer or officers and in
such manner as, from time to time, shall be determined by resolution of the Board.
8.4 Contracts; How Executed. The Board, except as otherwise provided in
these Bylaws, may authorize any officer or officers, agent or agents, to enter into any
written contract or execute any instrument in the general, or confined to specific,
instances; and unless so authorized by the Board, no officer, agent or employee shall have
any power or authority to bind the ATN by any contract or engagement or to pledge its
credit or to render it liable for any purpose or for any amount.
8.5 Annual Report and Other Financial Information. A report consisting of
the following financial information shall be distributed within one hundred twenty (120)
days after the close of the fiscal year to all Members, Ex- Officio Members and
Associates, regardless of the number of Members, Ex- Officio Members, and Associates
or the amount of assets of the ATN:
8.5.1 A balance sheet as of the end of the fiscal year;
8.5.2 An operating (income) statement for the fiscal year;
8.5.3 A statement of changes in financial position of the Association
for the fiscal year;
8.5.4 For any fiscal year in which the gross income to the ATN
exceeds seventy-five thousand dollars ($75,000.00), a copy of the review of the annual
report prepared in accordance with generally accepted accounting principles by a licensee
of the California State Board of Accountancy.
8.5.4.1 This report shall also contain a statement of the
place where the names and addresses of the current Members and Associates may be
found and any information regarding inside transactions required to be reported by
Section 8322 of the Corporations Code or any successor statute hereof.
8.5.4.2 If the report referred to above is not prepared by
an independent accountant, it shall be accompanied by the certificate of the Treasurer that
the statement was prepared from the books and records of the ATN without independent
audit or review.
8.5.4.3 In addition to financial statements, the Board
shall annually distribute within sixty (60) days prior to the beginning of the fiscal year a
statement of the ATN's policies and practices in enforcing its remedies against Members
for defaults in the payment of investments and assessments, including the recording and
foreclosing of liens against the Member's Site.
87979.01
RESOLUTION NUMBER 11 -01 Page 14
8.6 Inspection of Bylaws. The ATN shall keep in its Principal Office the
original or a copy of the Bylaws as amended, certified by the Secretary, which shall be
open to inspection by all Members, Ex- Officio Members and Associates at all reasonable
times.
8.7 Singular Includes Plural. Wherever the context of these Bylaws requires
same, the singular shall include the plural, and the masculine shall include the feminine.
8.8 Conflicts. In the case of any conflict between the Articles and these
Bylaws, the Articles shall control; and in the case of any conflict between the Rules and
these Bylaws, the Bylaws shall control.
ARTICLE IX AMENDMENTS
9.1 Powers of Members. The Bylaws may be adopted, amended or replaced
only by the vote or written assent of the following:
9.1.1 A majority vote of the Board of Directors, and
9.1.2 A vote of approval by more than fifty percent (50 %) of all
Voting Members present at an annual meeting; or more than fifty percent (50 %) of all
Voting Members present at special meeting of the Members if a quorum is established.
9.1.3 Notwithstanding the above provisions, the percentage of the
total voting power of the ATN necessary to amend a specific clause or provision in the
Bylaws shall not be Less than the prescribed percentage of affirmative votes required for
action to be taken under that clause or provision.
9.1.4 Whenever an amendment or new Bylaw is adopted, the
amendment or new Bylaw shall take effect immediately upon adoption, unless a later date
is stated in the motion or other action adopting the amendment or new Bylaw. Whenever
a Bylaw is repealed, the repealed Bylaw shall cease to be effective immediately upon
repeal, unless otherwise stated in the motion or other action effecting the repeal.
9.2 Record of Amendments. Whenever an amendment or new Bylaw is
adopted it shall, together with its effective date, be placed in the book of Bylaws in the
appropriate place. If any Bylaw is repealed, the fact of repeal, with the date of the
meeting at which the repeal was enacted or written assent was filed, and the effective date
of the repeal, shall be stated in said book.
9.3 Biennial Review of Bylaws. At any Annual or Special Meeting of the
Members, the Board may present its recommendations for additions, repeals and other
amendments to the Bylaws, and the Members shall vote on each proposed addition,
repeal and other amendment. Amendments may also be proposed by any Member at any
Annual or Special Meeting of the Members and may be adopted at the same Meeting or
at an adjourned Regular Meeting, provided adequate notice is provided consistent with
the Brown Act.
87979.01
RESOLUTION NUMBER 1 1-0 1 Page 15
[END]
87979.01
ANAHEIM RESORT TRANSIT APPLICATION FOR FRANCHISE EXTENSION:
Anaheim Transportation Network
ATTACHMENT C
Executive Director -- Resume
c
DIANA KOTLER 10638 El Adelante Ave.
Fountain Valley, CA 92708
Phone (714) 350 -3877
E -Mail dkotler @atnetwork.org
SUMMARY
Strong program management skills with experience in transit operations, transportation program planning, funding
and implementation. Expertise in establishing effective working relations with diverse interests. Technical
background in transportation management, grantsmanship, project implementation, and air quality compliance.
PROFILE
• Possess strong consensus building and contract negotiation skills
• Enjoy excellent knowledge of funding mechanisms and leveraging opportunities
• Understand broad range of transportation planning, implementation, and operational issues
• Skilled in effective leadership with focus on total organizational coordination
• Demonstrated record of developing and implementing solutions for multi - jurisdictional projects
• Extensive experience in leading organizations to sustainable transportation
• Able to quickly establish rapport with customers, contractors, co -- workers, and vendors
EMPLOYMENT HISTORY
Executive Director December 2003 — Present
Anaheim Transportation Network
Chief administrative and fiscal officer; regulatory and funding agency liaison; principal spokesperson; program
development and implementation; long -range planning; fund raising and grant writing.
• Direct all operating facets of the Anaheim Resort Transit system
• Develop and implement policies established by the Board of Directors including legislative relations,
rapport with local and regulatory agencies, community involvement
• Lead employees and contractors in performance of key functions necessary for the provision of
sustainable transit services to the travelling public
• Responsible for all financial functions such as budget development, grants administration, year -end
financial audits and reporting to the Board of Directors
• Manage contract negotiations and administration with contractors and vendors
• Administer Request for Proposals for the procurement of capital equipment and consulting contracts
Program Manager June 2003 -- December 2003
Riverside County Transportation Commission
• Participated in regional planning of transportation demand management programs and services
• Directed management and administration of the Riverside and San Bernardino counties' Commuter
Assistance Program
• Managed consultant team and guided personnel in program administration and provision of employer
services
• Developed and recommend marketing strategies and materials design
• Developed procurement documents and negotiated vendor /consultant contracts
• Prepared materials and made presentations to the Riverside County Transportation Commission
• Worked with elected officials and their staff
Transportation Planner May 1995 — May 2003
City of Anaheim
• Directed planning and implementation of the Anaheim Resort Transit System
• Directed procurement and development of the Anaheim Resort Transit System fleet
• Represented the City of Anaheim with local, regional, state, and federal organizations
• Prepared and made presentations to the Anaheim City Council, Anaheim Planning Commission,
Anaheim Lodging Association and other community -based organizations
• Managed funding strategies and grant development
• Provided regulatory interpretation and corresponding compliance strategies
• Managed funding strategies and grant development
Transportation Program Planner May 1993 — May 1995
City of Anaheim
• Established a transportation management association for the City of Anaheim
• Managed alternative fuel and electric transportation program initiatives
• Administered project funding and budget development
• Developed public outreach and marketing strategies for transportation- related projects
• Planned and implemented grant funded projects
• Implemented transportation and air quality curriculum programs for secondary schools
EDUCATION
California State University Long Beach
Bachelor's of Science — Business Administration and Finance —1998
Master's of Arts — Economics and Urban Planning —1992
COMMUNITY SERVICE
Fountain Valley High School Football Booster Board
Fountain Valley High School Pep Squad Booster Board
Huntington Jr. All American Cheer Head Coach
DIANA KOTLER
Professional Accomplishments
Developed and implemented financial sustainability plan for the Anaheim Resort Transit System
Directed development, funding, and implementation of the Anaheim Resort Transit System comprised of propane
and electric buses and two pure electric trams
Directed all facets of planning, funding and development of the alternative fuel projects
Directed development of the first network of EV charging stations and station car program
Established a transportation management association for the City of Anaheim — Anaheim Transportation Network.
Negotiated complex multi- agency agreements with private and public organizations
Developed air quality, transportation, and energy efficiency curriculum for the Anaheim school districts
Professional Expertise
Possess strong consensus building and contract negotiation skills
Enjoy excellent knowledge of funding mechanisms and leveraging opportunities.
Understand broad range of transportation planning, implementation, and operational issues
Professional Affiliations
Chair of the Mobile Source Air Pollution Reduction Review Technical Advisory Committee
Founding Member of the Anaheim Transportation Network Board of Directors
Board of Directors -- Association for Commuter Transportation (ACT)
Chair of the 2005 International ACT Conference
Professional Awards
2002 Employee of Year — City of Anaheim
Clean Air Award — South Coast Air Quality Management District
Clean Air Leader — American Lung Association
Program of Year — American Public Works Association
Innovative Use of Technology — American Planning Association
DIANA KOTLER
10638 El Adelante Ave.
Fountain Valley, Ca 92708
(714) 350-3877
dkotler @atnetwork.org
PROFESSIONAL REFERENCES
John Lower
Managing Partner
Iteris, Inc.
1700 Carnegie Avenue
Santa Ana, CA 92705
(949) 270 -9682
Alfred Yalda
Senior Traffic Engineer
J.L. Patterson & Associates, Inc. 1 On Track
725 Town & Country Road, Suite 300
Orange, CA 92868
(714) 835-6355
Launna Huber
Director of Environmental Policy
The Walt Disney Company
P.O. Box 3232
Anaheim, CA 92803
(818) 560 -1829
Sandy Boyle
Section Manager
Orange County Transportation Authority
550 South Main Street
P.O. Box 14184
Orange, CA 92863 -1584
(714) 560 -6282
Kathleen Reavis
Sr. Transportation Planner
City of Fort Collins
210 East Olive Street
Fort Collins, CO 80522
(970) 221 -6608
ANAHEIM RESORT TRANSIT APPLICATION FOR FRANCHISE EXTENSION:
Anaheim Transportation Network
ATTACHMENT D
ATN Board of Directors
D
Anaheim Transportation Network
2011 ATN Board of Directors
Board Member Organization Board Position Term Expires
Anaheim Transportation Executive
Diana Kotler Network Director
1 Paul Sanford Anabella Hotel Chairman December 2012
2 Fred Brown Desert Palm Hotel & Suites Vice Chair December 2012
3 Larry Slagle Yellow Cab of North December 2011
Orange County/ Treasurer
Western Transit
4 Marcus Borman Anaheim Marriott Secretary December 2011
Anaheim /Orange County Director December 2012
5 Charles Ahlers Visitor and Conventions
Bureau
Jeff Morse DoubleTree Guest Suites Director December 2012
6
Lisa Asdikian Hilton Anaheim Director December 2011
7
Sven Grunder Staybridge /Holiday Inn Director December 2012
8 Anaheim Resort
9 Bill O'Connell Stovall Properties Director December 2011
10 Carrie Nocella Resort Director December 2012
11
Tom Morton City of Anaheim Director December 2011
12 Steve Falciani Marriott Suites Director December 2012
13 Peter Houck Related, Inc — Anaheim Director December 2011
GardenWalk
Notes: According to existing bylaws, the Anaheim Transportation Network (ATN) Board of Directors consists of an odd number
of Directors, not smaller than five (5) nor greater than thirteen (13). The membership has currently authorized thirteen (13)
seats. Any current ATN member is eligible to serve on the Board and there is no limit on the number of terms an individual may
serve as Director. Board Members are elected by a majority vote of the members present.
Currently, the ATN has one (1) non - voting ex- officio Board Member who serves unlimited term.
• John Siragusa, MV Transportation, Inc.
ANAHEIM RESORT TRANSIT APPLICATION FOR FRANCHISE EXTENSION:
Anaheim Transportation Network
ATTACHMENT E
Audited Financial Statements
FY 08/09 & 09/10
E
ANAHEIM TRANSPORTATION NETWORK
FINANCIAL STATEMENTS AND SUPPLEMENTARY INFORMATION
JUNE 30, 2009
ANAHEIM TRANSPORTATION NETWORK
TABLE OF CONTENTS
PAGE
INDEPENDENT AUDITORS' REPORT 1
FINANCIAL STATEMENTS
Statement of Financial Position, June 30, 2009 3
Statement of Activities for the
Year Ended June 30, 2009 4
Statement of Cash Flows for the
Year Ended June 30, 2009 5
Notes to the Financial Statements 6
SUPPLEMENTARY INFORMATION
Schedule I - Statement of Revenues for the
Year Ended June 30, 2009 13
Schedule II - Statement of Operating Expenses for the
Year Ended June 30, 2009 14
Schedules III - Statement of Other Income and (Expense) for the
Year Ended June 30, 2009 16
Carpenter, Petersen & Associates, CPA
An Accountancy Corporation
John T. Carpenter, C.P A. 25 Orchard, Suite 100
David D. Petersen, C. P.A. Lake Forest, CA 92630
Tel: (949) 951 -3200 • Fax: (949) 951 -3210
E - Mail: in fo @cpcpas.com
www.cpcpas.com
INDEPENDENT AUDITORS' REPORT
The Board of Directors
Anaheim Transportation Network
We have audited the accompanying statement of financial position of Anaheim Transportation
Network, a California non - profit corporation, (the "Organization ") as of June 30, 2009, and the
related statements of activities and cash flows for the year then ended. These financial
statements are the responsibility of the Organization's management. Our responsibility is to
express an opinion on these financial statements based on our audit.
We conducted our audit in accordance with auditing standards generally accepted in the United
States of America. Those standards require that we plan and perform the audit to obtain
reasonable assurance about whether the financial statements are free of material misstatement.
An audit includes examining, on a test basis, evidence supporting the amounts and disclosures in
the financial statements. An audit also includes assessing the accounting principles used and
significant estimates made by management, as well as evaluating the overall financial statement
presentation. We believe that our audit provides a reasonable basis for our opinion.
In our opinion, the financial statements referred to above present fairly, in all material respects,
the financial position of Anaheim Transportation as of June 30, 2009, and the changes in its net
assets and its cash flows for the year then ended in conformity with accounting principles
generally accepted in the United States of America.
Our audit was conducted for the purpose of forming an opinion on the basic financial statements
taken as a whole. Schedules I - III are presented for purposes of additional analysis and are not a
required part of the basic financial statements. Such information has been subjected to the
auditing procedures applied in the audit of the basic financial statements and, in our opinion, is
fairly stated in all material respects in relation to the basic financial statements taken as a whole.
This report is intended solely for the information and use of the board of directors and
management of Anaheim Transportation Network and is not intended to be and should not be
used by anyone other than these specified parties.
CG, eot r t, 1 -e 1 AS<A) , CPA3
Lake Forest, California
February 10, 2010
Serving Southern California for over 30 years
ANAHEIM TRANSPORTATION NETWORK
STATEMENT OF FINANCIAL POSITION
JUNE 30, 2009
ASSETS
CURRENT ASSETS:
Cash
Accounts receivable (less, allowance $ 253,103
for doubtful accounts of $36,000) 510,263
Prepaid expenses
102,373
Total current assets
865,739
PROPERTY AND EQUIPMENT:
Kiosk equipment $ 447,037
Transportation equipment 379,084
Office furniture and equipment 37,570
Leasehold improvements 31,293
Total property and equipment 894,984
Less accumulated depreciation 320,032
Total property and equipment, net 574,952
Total assets $ 1,440,691
See notes to the financial statements.
2
LIABILITIES AND NET ASSETS
CURRENT LIABILITIES:
Accounts payable $ 615,263
Deferred revenue 142,711
Current portion of obligation under capital lease 35,000
Current portion of long -term debt 34,437
Accrued payroll 32,353
Member deposits 29,947
Hotel credits payable 18,449
Accrued property taxes 1,478
Total current liabilities 909,638
LONG -TERM DEBT (Note 3) 139,086
OBLIGATION UNDER CAPITAL LEASE (Note 4) 51,379
COMMITMENTS AND CONTINGENCIES (Note 5)
UNRESTRICTED NET ASSETS 340,588
Total liabilities and net assets $ 1,440,691
See notes to the financial statements.
3
ANAHEIM TRANSPORTATION NETWORK
STATEMENT OF ACTIVITIES
FOR THE YEAR ENDED JUNE 30, 2009
CHANGES IN UNRESTRICTED NET ASSETS:
REVENUES $ 6,797,671
OPERATING EXPENSES 6,323,311
INCREASE IN NET ASSETS BEFORE DEPRECIATION 474,360
DEPRECIATION 74,266
INCREASE IN NET ASSETS BEFORE OTHER INCOME (EXPENSE) 400,094
OTHER INCOME (EXPENSE) 2,322,734
INCREASE IN NET ASSETS 2,722,828
UNRESTRICTED NET ASSETS (DEFICIT) - JULY 1, 2008 (2,382,240)
UNRESTRICTED NET ASSETS - JUNE 30, 2009 $ 340,588
See notes to the financial statements.
4
ANAHEIM TRANSPORTATION NETWORK
STATEMENT OF CASH FLOWS
FOR THE YEAR ENDED JUNE 30, 2009
CASH FLOWS FROM OPERATING ACTIVITIES:
Increase in net assets $ 2,722,828
Adjustments to reconcile decrease in net assets to
net cash provided by operating activities:
Depreciation 74,266
Bad debt expense 7,194
Forgiveness of debt (2,323,466)
Changes in assets and liabilities:
Decrease in accounts receivable 180,267
Increase in accrued vacation 9,004
Increase in accrued property taxes 1,478
Decrease in prepaid expenses 76
Decrease in deferred revenue (3,114)
Decrease in accounts payable (373,403)
Total cash provided by operating activities 295,130
CASH FLOWS FROM INVESTING ACTIVITIES:
Acquisition of property and equipment (211,970)
CASH FLOWS FROM FINANCING ACTIVITIES:
Repayment of long -term debt (net) $ (18,974)
Repayment of capital lease obligation (net) (28,417)
Total cash used from financing activities (47,391)
INCREASE IN CASH FOR THE YEAR 35,769
CASH - JULY 1, 2008 217,334
CASH - JUNE 30, 2009 $ 253,103
See notes to the financial statements.
5
ANAHEIM TRANSPORTATION NETWORK
NOTES TO THE FINANCIAL STATEMENTS
JUNE 30, 2009
Note 1: SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES
Organization
The Anaheim Transportation Network (the "Organization ") was formed in September,
1995, as a California non -profit organization, tax - exempt under Section 501 (c)(4) of
the Internal Revenue Code. The Organization provides transportation coordination
services to businesses, employees and visitors of the Anaheim resort area. The
Organization's primary goal is to help mitigate current transportation problems and
improve travel through and within the Anaheim area, in order to create a positive and
satisfying environment for employees, customers, visitors, and residents of the city of
Anaheim. The Organization receives its primary funding from transportation
programs in the city of Anaheim and Orange County and membership dues.
ART and Visitor Transportation Program
The city of Anaheim has designated the Organization to administer the Anaheim
Resort Transportation ( "ART ") project on the city's behalf. Working with the
hospitality industry, the city and Coach USA, LLC, the Organization created a high
quality, clean fuel transportation system for the Anaheim resort area. The ART fleet is
composed of electric buses, propane vehicles, and electric trams. This program offers
services to the entire Anaheim Resort area, allowing guests the ability to circulate and
access the event centers, shopping, dining, and evening entertainment in the area.
General Membership Programs
The Organization has a membership program that provides a variety of services and
benefits to member companies including, but not limited to, regulatory compliance
assistance with Rule 2202 ( "Ridesharing Rule "), legislative and regulatory tracking
and other transportation related projects.
Basis of Accounting
The financial statements of the Organization have been prepared on the accrual basis
of accounting and accordingly reflect all significant receivables, payables and other
liabilities. Under the accrual basis of accounting, revenues are recorded as earned and
expenses are recorded at the time liabilities are incurred.
6
ANAHEIM TRANSPORTATION NETWORK
NOTES TO THE FINANCIAL STATEMENTS
JUNE 30, 2009
Note 1: SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Continued)
Accounts Receivable
Accounts receivable are presented at face value, net of the allowance for doubtful
accounts. The Organization extends credit to its customers, substantially all of whom
are businesses operating in Anaheim, California. Collateral is generally not required.
Credit losses are provided for in the allowance for doubtful accounts based on
managements's historical experience. Although the Organization expects to fully
collect amounts due, actual collections may differ from estimated amounts.
Property, Equipment and Related Depreciation
Property and equipment are carried at cost. Maintenance and repairs, including the
replacement of minor items, are expensed as incurred. Major additions and upgrades
to property and equipment are capitalized. Depreciation expense for the year ended
June 30, 2009 amounted to $74,266.
Depreciation is computed using the straight -line method over the estimated useful
lives, as follows:
Estimated
Useful
Lives
Kiosk equipment 5 years
Office furniture and equipment 5 -10 years
Transportation equipment 3 -7 years
Leasehold improvements 40 years
Deferred Revenue
Deferred revenue is composed of amounts received for advertising and hotel flat rate
fees received in advance. Deferred revenue is classified as a liability, and amortized
as revenue over the period in which services are provided.
Compensated Absences
Employees of the Organization earn a vested right to compensation for unused
vacation. Accordingly, the Organization has made an accrual for vacation that
employees have earned but not taken.
7
ANAHEIM TRANSPORTATION NETWORK
NOTES TO TIIE FINANCIAL STATEMENTS
JUNE 30, 2009
Note 1: SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Continued)
Income Taxes
The Organization is a not - for - profit organization that is exempt from income taxes
under Section 501(c)(4) of the Internal Revenue Code. However, the Organization
does receive unrelated business income. For the year ended June 30, 2009, there was
no tax liability on unrelated business income received during the year.
Uncertain Tax Positions
Management believes that all of the positions taken by the Organization on its federal
and state income tax returns are more likely than not to be sustained upon
examination. Therefore, as of June 30, 2009, the Organization does not have any
uncertain tax positions that qualify for recognition or disclosure in the financial
statements. The Organization's federal and California income tax returns for the
fiscal years ended June 30, 2006, 2007, 2008 and 2009 are subject to examination by
the Internal Revenue Service and the California Franchise Tax Board, until the
running of the statute of limitations for assessment, typically three years from the
date the returns were filed. No interest or penalties related to tax liabilities are
recognized in the accompanying financial statements.
Use of Estimates
The preparation of financial statements in conformity with generally accepted
accounting principles requires management to make estimates and assumptions that
affect certain reported amounts and disclosures. Accordingly, actual results could
differ from those estimates.
Note 2: CONCENTRATION OF RISK
Major Service Provider
The Organization has contracted with one company to provide transportation services
in the Anaheim area. The Organization believes that if this provider were to
discontinue services, a similar service provider could be engaged with minimal
economic affect to the Organization.
8
ANAHEIM TRANSPORTATION NETWORK
NOTES TO THE FINANCIAL STATEMENTS
JUNE 30, 2009
Note 3: LONG -TERM DEBT
Note payable, interest at 7.5% per year beginning
December 1, 2008 and payable thereafter in monthly
installments of $3,857. On November 1, 2013, all
remaining principal amounts are due and payable $ 173,523
Less current portion of long -term debt 34,437
Total long -term debt (net) $ 139,086
The estimated maturities of the Organization's long -term debt as of June 30, 2009,
are as follows:
Year Ended
June 30,
2010 $ 34,437
2011 37,111
2012 39,992
2013 43,097
2014 18,886
Total $ 173.523
Note 4: OBLIGATION UNDER CAPITAL LEASE
The Organization leases kiosk equipment under a capital leasing arrangement. The
economic substance of the lease is that the Organization is financing the acquisition
of the assets through the lease, and accordingly, it is recorded in the Organization's
assets and liabilities. The lease obligation is secured by the kiosk equipment and the
interest rate implicit in the lease is 8.5 %. The long -term obligation under capital
lease and current portion of the obligation under capital lease is summarized as
follows:
Obligation under capital lease $ 86,379
Less current portion of obligation under capital lease 35,000
Total long -term obligation under capital lease (net) $ 51.379
9
ANAHEIM TRANSPORTATION NETWORK
NOTES TO THE FINANCIAL STATEMENTS
JUNE 30, 2009
Note 4: OBLIGATION UNDER CAPITAL LEASE (Continued)
The estimated future minimum payments required under the lease together with their
present value as of June 30, 2009, are as follows:
Year Ended
June 30.
2010 $ 41,409
2011 41,409
2012 11,590
Total minimum lease payments 94,408
Less amount representing interest 8,029
Present value of minimum lease payments $ 86,379
Note 5: COMMITMENTS AND CONTINGENCIES
The Organization conducted its operations from office space provided free of charge
by Coach USA, LLC. Building rent expense and the corresponding donated office
rental income amounted to $24,000 for the year ended June 30, 2009. Outside
storage space rent totaled $2,399 for the year. It is anticipated that future rent
expense will not be less than the amount shown for the year ended June 30, 2009.
Note 6: OTHER INCOME
Forgiveness of Debt
During the year ended June 30, 2009, the Organization recorded $2,323,466 of
forgiveness of debt income with respect to a debt settlement with Coach USA, LLC.
Refer to "Note 8" for a more detailed explanation.
Note 7: SUPPLEMENTAL CASH FLOWS INFORMATION
For purposes of the Statement of Cash Flows, the Organization considers all highly
liquid debt instruments with a maturity of three months or less and money market
funds to be cash equivalents. Non cash investing and financing activities for the year
ended June 30, 2009, consisted of the acquisition of equipment in exchange for a
long -term note payable in the amount of $192,496. Cash paid for interest and income
taxes for the year ended June 30, 2009, were as follows:
10
ANAHEIM TRANSPORTATION NETWORK
NOTES TO THE FINANCIAL STATEMENTS
JUNE 30, 2009
Note 7: SUPPLEMENTAL CASH FLOWS INFORMATION (Continued)
Interest $ 22,613
Income taxes -
Note 8: SUBSEQUENT EVENTS
New Transportation Services Provider
Effective July 31, 2009, the Organization's contractual agreement to provide
transportation services with Coach USA, LLC was terminated. As of the date of
termination, Coach USA, LLC will no longer provide transportation services to the
Organization.
On July 1, 2009, the Organization entered into a new transportation services
agreement with MV Transportation, Inc. Effective August 1, 2009, MV
Transportation, Inc. will provide transportation services similar to the Organization's
prior transportation service provider.
Change of Administration Office Location
Effective July 20, 2009, the Organization changed its administration office location
to 1280 South Anaheim Boulevard, Anaheim, CA 92805. The change of office
location was due primarily to the change in transportation service providers.
Debt Settlement Agreement with Coach, USA LLC
The contractual termination of Coach USA, LLC's transportation services to the
Organization resulted from a dispute between both parties of the amount owed to
Coach USA, LLC for services provided. After several meetings with both parties, the
dispute was settled and a compromise was reached. The final debt settlement is
$475,000. The Organization paid the debt settlement amount in December, 2009. As
of the date of this report, the Organization has settled any and all obligations with
Coach USA, LLC. The settlement amount of $475,000 was recorded on the financial
statement as a current liability for the year ended June 30, 2009.
As of June 30, 2009, since a settlement amount was reached in the amount of
$475,000, forgiveness of debt income was generated and recognized in the amount of
$2,323,466. The forgiveness of debt $2,323,466 represents the disputed relief of debt
for the Organization and the amount the two parties agreed on. The Organization has
reflected this amount in its financial statements as other income.
11
SUPPLEMENTARY INFORMATION
12
ANAHEIM TRANSPORTATION NETWORK
SCHEDULE I - STATEMENT OF REVENUES
FOR THE YEAR ENDED JUNE 30, 2009
REVENUES:
ART Revenues:
ART ticket sales $ 3,466,418
Hotel flat rate 2,264,733
Advertising 419,343
Charters 281,131
Hotel kiosk lease 153,818
Total ART revenues $ 6,585,443
Program Revenues:
Downtown shuttle service 91,072
OCTA tickets 59,583
Metrolink tickets 8,229
Commuter incentive 3,293
Total program revenues 162,177
Membership dues 50,051
Total revenues $ 6,797,671
See notes to the financial statements.
13
ANAHEIM TRANSPORTATION NETWORK
SCHEDULE II - STATEMENT OF OPERATING EXPENSES
FOR THE YEAR ENDED JUNE 30, 2009
OPERATING EXPENSES:
ART operating expenses:
Anaheim resort transit service $ 4,757,029
Charters 241,383
Outside services 137,948
Salaries and wages 70,347
Hotel ticket credits 58,878
Advertising professional services 45,466
Maps and signs 36,346
Marketing and printing 33,065
Insurance:
Transit Iiability insurance 23,556
Group medical 5,431
Workers' compensation 423
Kiosk expense:
Repairs and maintenance 7,869
Data processing 6,813
Property tax 1,478
Purchases and licenses 834
Rentals and leases 825
Ticket refunds 7,640
Payroll taxes 5,645
Mystery shopping 5,327
Uniforms 4,985
Total ART operating expenses $ 5,451,288
Program operation expenses:
Downtown shuttle service $ 95,857
Metrolink tickets 68,371
OCTA passes 67,558
Commuter incentive 4,000
Total program operation expenses $ 235,786
See notes to the financial statements.
14
ANAHEIM TRANSPORTATION NETWORK
SCHEDULE II - STATEMENT OF OPERATING EXPENSES
FOR THE YEAR ENDED JUNE 30, 2009
General and administrative expenses:
Salaries and wages $ 281,387
Professional and legal services 135,996
Insurance:
Property liability 22,124
Group medical 21,726
Worker's compensation 1,694
Bank charges 32,783
Office rent 24,000
Payroll taxes 22,580
Kiosk merchant fees 19,780
Office supplies 11,888
Dues and subscriptions 10,875
Mailing costs 8,559
Telephone 7,057
General travel and promotion 6,073
Auto expense 5,880
Credit card fees 4,139
Conferences 4,073
Meals and entertainment 3,889
Repairs and maintenance 2,645
Payroll processing fee 2,421
Storage rent 2,399
Moving expenses 2,050
Board meetings 1,250
Utilities 969
Total general and administrative expenses $ 636,237
Total operating expenses $ 6,323,311
See notes to the financial statements.
15
ANAHEIM TRANSPORTATION NETWORK
SCHEDULE III - STATEMENT OF OTHER INCOME AND (EXPENSE)
FOR THE YEAR ENDED JUNE 30, 2009
OTHER INCOME AND (EXPENSE)
Forgiveness of debt (Note 6) $ 2,323,466
Office rent 24,000
Miscellaneous income 4,695
Interest income 380
Bad debt expense (7,194)
Interest expense (22,613)
Total other income and (expense) $ 2,322,734
See notes to the financial statements.
16
ANAHEIM TRANSPORTATION NETWORK
FINANCIAL STATEMENTS AND SUPPLEMENTARY INFORMATION
JUNE 30, 2010
ANAHEIM TRANSPORTATION NETWORK
TABLE OF CONTENTS
PAGE
INDEPENDENT AUDITORS' REPORT 1
FINANCIAL STATEMENTS
Statement of Financial Position, June 30, 2010 3
Statement of Activities for the
Year Ended June 30, 2010 4
Statement of Cash Flows for the
Year Ended June 30, 2010 5
Notes to the Financial Statements 7
SUPPLEMENTARY INFORMATION
Schedule I - Statement of Revenues for the
Year Ended June 30, 2010 19
Schedule II - Statement of Operating Expenses for the
Year Ended June 30, 2010 20
Schedule III Statement of General and Administrative Expenses for the
Year Ended June 30, 2010 22
Schedules IV - Statement of Other Income and (Expense) for the
Year Ended June 30, 2010 23
Carpenter, Petersen & Associates, CPA's
An Accountancy Corporation
John T. Carpenter, C.P.A. 25 Orchard, Suite 100
David D. Petersen, C.P.A. Lake Forest, CA 92630
Tel: (949) 951 -3200 • Fax: (949) 951 -3210
E -Mail: info@cpcpas.com
www.cpcpas.com
INDEPEND?=NT AUDITORS' REPORT
The Board of Directors
Anaheim Transportation Network
We have audited the accompanying statement of financial position of Anaheim Transportation
Network, a California non - profit corporation, (the "Organization ") as of June 30, 2010, and the
related statements of activities and cash flows for the year then ended. These financial
statements are the responsibility of the Organization's management. Our responsibility is to
express an opinion on these financial statements based on our audit.
We conducted our audit in accordance with auditing standards generally accepted in the United
States of America. Those standards require that we plan and perform the audit to obtain
reasonable assurance about whether the financial statements are free of material misstatement.
An audit includes examining, on a test basis, evidence supporting the amounts and disclosures in
the financial statements. An audit also includes assessing the accounting principles used and
significant estimates made by management, as well as evaluating the overall financial statement
presentation. We believe that our audit provides a reasonable basis for our opinion.
In our opinion, the financial statements referred to above present fairly, in all material respects,
the financial position of Anaheim Transportation as of June 30, 2010, and the changes in its net
assets and its cash flows for the year then ended in conformity with accounting principles
generally accepted in the United States of America.
Our audit was conducted for the purpose of forming an opinion on the basic financial statements
taken as a whole. Schedules I - 1V are presented for purposes of additional analysis and are not a
required part of the basic financial statements. Such information has been subjected to the
auditing procedures applied in the audit of the basic financial statements and, in our opinion. is
fairly stated in all material respects in relation to the basic financial statements taken as a whole.
This report is intended solely for the information and use of the board of directors and
management of Anaheim Transportation Network and is not intended to be and should not be
used by anyone other than these specified parties.
C
Lake Forest, California
January 10, 2011
Serving Southern California for over 30 years
ANAHEIM TRANSPORTATION NETWORK
STATEMENT OF FINANCIAL POSITION
JUNE 30, 2010
ASSETS
CURRENT ASSETS:
Cash $ 233,177
Accounts receivable (less, allowance
for doubtful accounts of $82,000) 1,472,893
Prepaid expenses 110,295
Federal income tax refund receivable 21,719
Total current assets 1,838,084
PROPERTY AND EQUIPMENT:
Kiosk equipment $ 448,825
Transportation equipment 438,543
Leasehold improvements 113,154
Office furniture and equipment 59,853
Total property and equipment 1,060,375
Less accumulated depreciation 434,510
Total property and equipment, net 625,865
OTHER ASSETS:
Restricted cash (Note 1) 200,000
Total assets $ 2,663,949
See notes to the financial statements.
2
LIABILITIES AND NET ASSETS
CURRENT LIABILITIES:
Accounts payable $ 1,500,529
Deferred revenue 93,777
Current portion of obligation under capital leases 46,372
Accrued payroll and payroll taxes 45,412
Current portion of long -term debt 37,107
Member deposits 20,717
Total current liabilities 1,743,914
LONG -TERM DEBT (Note 4) 101,981
OBLIGATION UNDER CAPITAL LEASES (Note 5) 10,854
COMMITMENTS AND CONTINGENCIES (Note 6)
NET ASSETS:
Unrestricted net assets (Note 1) $ 607,200
Permanently restricted net assets (Note 1) 200,000
Total unrestricted and permanently restricted net assets 807,200
Total liabilities and net assets $ 2,663,949
See notes to the financial statements.
3
ANAHEIM TRANSPORTATION NETWORK
STATEMENT OF ACTIVITIES
FOR THE YEAR ENDED JUNE 30, 2010
CHANGES IN UNRESTRICTED NET ASSETS:
REVENUES $ 8,544,470
EXPENSES:
Operating expenses $ 7,269,199
General and administrative expenses 861.795
Total expenses 8,130,994
INCREASE IN NET ASSETS BEFORE OTHER INCOME (EXPENSE) 413,476
OTHER INCOME (EXPENSE) (12,055)
INCREASE IN NET ASSETS 401,421
UNRESTRICTED NET ASSETS - JULY 1, 2009 340,588
Total 742,009
DESIGNATED PERMANENTLY RESTRICTED
NET ASSETS (Note 1) (200,000)
PRIOR PERIOD ADJUSTMENT (Note 10) 65,191
UNRESTRICTED NET ASSETS - JUNE 30, 2010 $ 607.200
See notes to the financial statements.
4
CHANGES IN PERMANENTLY RESTRICTED NET ASSETS:
PERMANENTLY RESTRICTED NET ASSETS - JULY 1, 2009 $ - 0 -
DESIGNATED PERMANENTLY RESTRICTED NET (NOTE 1) 200,000
PERMANENTLY RESTRICTED NET ASSETS - JUNE 30, 2010 $ 200,000
See notes to the financial statements.
5
ANAHEIM TRANSPORTATION NETWORK
STATEMENT OF CASH FLOWS
FOR THE YEAR ENDED JUNE 30, 2010
CASH FLOWS FROM OPERATING ACTIVITIES:
Increase in net assets $ 401,421
Adjustments to reconcile decrease in net assets to
net cash provided by operating activities:
Depreciation 130,954
Bad debt expense 66,176
Changes in assets and liabilities:
Increase in accounts payable 885,266
Increase in accrued payroll and vacation 13,059
Decrease in accrued property taxes (1,478)
Increase in prepaid expenses (7,922)
Decrease in deferred revenue (76,613)
Increase in accounts receivable (985,332)
Total cash provided by operating activities 425,531
CASH FLOWS FROM INVESTING ACTIVITIES:
Acquisition of property and equipment (170,796)
CASH FLOWS FROM FINANCING ACTIVITIES:
Repayment of long -term debt (net) $ (34,435)
Repayment of capital lease obligation (net) (40,226)
Total cash used from investing activities (74,661)
INCREASE IN CASH FOR THE YEAR 180,074
CASH - JULY 1, 2009 253,103
CASH - JUNE 30, 2010 433,177
LESS RESTRICTED CASH (200,000)
CASH - CURRENT ASSETS $ 233,177
See notes to the financial statements.
6
ANAHEIM TRANSPORTATION NETWORK
NOTES TO THE FINANCIAL STATEMENTS
JUNE 30, 2010
Note 1: SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES
Organization
The Anaheim Transportation Network (the "Organization ") was formed in September,
1995, as a California non -profit organization, tax - exempt under Section 501 (c)(4) of
the Internal Revenue Code. The Organization provides transportation coordination
services to businesses, employees and visitors of the Anaheim resort area. The
Organization's primary goal is to help mitigate current transportation problems and
improve travel through and within the Anaheim area, in order to create a positive and
satisfying environment for employees, customers, visitors, and residents of the city of
Anaheim. The Organization receives its primary funding from transportation
programs in the city of Anaheim and Orange County and membership dues.
Effective July 20, 2009, the Organization changed its administration office location to
1280 South Anaheim Boulevard, Anaheim, CA 92805. The change of office location
was due primarily to the change in transportation service providers.
New Transportation Services Provider
Effective July 29, 2009, the Organization's contractual agreement to provide
transportation services with Coach USA, LLC was terminated. As of the date of
termination, Coach USA, LLC no longer provided transportation services to the
Organization.
On July 1, 2009, the Organization entered into a new transportation services
agreement with MV Public Transportation, Inc. Effective July 29, 2009, MV Public
Transportation, Inc. will provide transportation services similar to the Organization's
prior transportation service provider.
7
ANAHEIM TRANSPORTATION NETWORK
NOTES TO THE FINANCIAL STATEMENTS
JUNE 30, 2010
Note 1: SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Continued)
ART and Visitor Transportation Program
The city of Anaheim has designated the Organization to administer the Anaheim
Resort Transportation ( "ART ") project on the city's behalf. Working with the
hospitality industry, the city and MV Public Transportation, Inc., the Organization
created a high quality, clean fuel transportation system for the Anaheim resort area.
The ART fleet is composed of electric buses, propane vehicles, and electric trams.
This program offers services to the entire Anaheim Resort area, allowing guests the
ability to circulate and access the event centers. shopping, dining, and evening
entertainment in the area.
General Membership Programs
The Organization has a membership program that provides a variety of services and
benefits to member companies including, but not limited to, regulatory compliance
assistance with Rule 2202 ( "Ridesharing Rule "), legislative and regulatory tracking
and other transportation related projects.
Codification
Effective July 1, 2009, the Financial Accounting Standards Board's (FASB) Accounting
Standards Codification (ASC) become the single official source of authoritative,
nongovernment U.S. generally accepted accounting principles (GAAP). The historical
GAAP hierarchy was eliminated and the ASC became the only level of authoritative
GAAP. The Organization's accounting policies were not affected by the conversion to
ASC.
Basis of Accounting
The financial statements of the Organization have been prepared on the accrual basis
of accounting in accordance with U.S. generally accepted accounting principles.
Under the accrual basis of accounting, revenues are recorded as earned
and expenses are recorded at the time liabilities are incurred.
8
ANAHEIM TRANSPORTATION NETWORK
NOTES TO THE FINANCIAL STATEMENTS
JUNE 30, 2010
Note 1: SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Continued)
Basis of Presentation
The financial statements presentation are in accordance with FASB ASC 958 -205,
Financial Statements of Not-for-Profit Organizations. Under FASB ASC 958 -205,
the Organization is required to report information regarding its financial position and
activities according to three classes of net assets; unrestricted net assets, temporarily
restricted net assets, and permanently restricted net assets.
During the year ended June 30, 2010, the Board of Directors approved $200,000 of
permanently restricted net assets for unforeseen, future events.
The Organization had no temporarily restricted net assets.
Accounts Receivable
Accounts receivable are presented at face value, net of the allowance for doubtful
accounts. The Organization extends credit to its customers, substantially all of whom
are businesses operating in Anaheim, California. Collateral is generally not required.
Credit losses are provided for in the allowance for doubtful accounts based on
managements's historical experience. Although the Organization expects to fully
collect amounts due, actual collections may differ from estimated amounts.
Property, Equipment and Related Depreciation
Property and equipment are carried at cost. Maintenance and repairs, including the
replacement of minor items, are expensed as incurred. Major additions and upgrades
to property and equipment are capitalized. Depreciation expense for the year ended
June 30, 2010 amounted to $130,954.
Depreciation is computed using the straight -Iine method over the estimated useful
lives, as follows:
Estimated
Useful
Lives
Kiosk equipment 5 years
Office furniture and equipment 5 -10 years
Transportation equipment 3 -7 years
Leasehold improvements 40 years
9
ANAHEIM TRANSPORTATION NETWORK
NOTES TO THE FINANCIAL STATEMENTS
JUNE 30, 2010
Note 1: SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Continued)
Deferred Revenue
Deferred revenue is composed of amounts received for advertising and hotel flat rate
fees received in advance. Deferred revenue is classified as a liability, and amortized
as revenue over the period in which services are provided.
Compensated Absences
Employees of the Organization earn a vested right to compensation for unused
vacation. Accordingly, the Organization has made an accrual for vacation that
employees have earned but not taken.
Income Taxes
The Organization is a not-for-profit organization that is exempt from income taxes
under Section 501(c)(4) of the Internal Revenue Code. However, the Organization
does receive unrelated business income. For the year ended June 30, 2010, there was
no tax liability on unrelated business income received during the year.
Uncertain Tax Positions
Management believes that all of the positions taken by the Organization on its federal
and California income tax returns are more likely than not to be sustained upon
examination. Therefore, as of June 30, 2010, the Organization does not have any
uncertain tax positions that qualify for recognition or disclosure in the financial
statements. The Organization's federal and California income tax returns for the
fiscal years ended June 30, 2008, 2009 and 2010 are subject to examination by
the Internal Revenue Service and the California Franchise Tax Board, until the
running of the statute of limitations for assessment, typically three years from the
date the returns were filed. No interest or penalties related to tax liabilities are
recognized in the accompanying financial statements.
Use of Estimates
The preparation of financial statements in conformity with generally accepted
accounting principles requires management to make estimates and assumptions that
affect certain reported amounts and disclosures. Accordingly, actual results could
differ from those estimates.
10
ANAHEIM TRANSPORTATION NETWORK
NOTES TO THE FINANCIAL STATEMENTS
JUNE 30, 2010
Note 1: SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Continued)
Subsequent Events
Management has evaluated subsequent events through January 10, 2011, the date on
which the financial statements were available to be issued.
Note 2: CONCENTRATION OF CREDIT RISK
As of June 30, 2010, the Organization had cash deposits with one financial institution
in excess of the F.D.I.C. deposit insurance amount of $250,000. The Organization's
uninsured deposits with the financial institution totaled $192,402 as of June 30, 2010.
CONCENTRATION OF RISK
Major Funding Source
Effective March 18, 2010, the Organization entered into a contractual agreement with
Disneyland Resort, a division of Walt Disney Parks and Resorts U.S.A., Inc. The
Organization is providing a transit route, Route 17, which is an express downtown
circulatory service to connect various Anaheim Resort parking facilities and the East
Esplanade - the main transportation center for Disneyland Resort. Disneyland Resort
agreed to compensate the Organization for all associated start-up costs and operating
expense through an assessment fee. As of June 30, 2010 the Organization recognized
the following revenue from Route 17:
Route 17
Start -up costs . $ 237,038
April ART services 336,456
May ART services 349,924
June ART services 363,936
Total Route 17 Revenue $ L287.354
Termination of this contract by either party could negatively affect the revenues of
the Organization and the Organization's results of operations.
11
ANAHEIM TRANSPORTATION NETWORK
NOTES TO THE FINANCIAL STATEMENTS
JUNE 30, 2010
Note 2: CONCENTRATION OF CREDIT RISK (Continued)
Major Service Provider
The Organization has contracted with one company to provide transportation services
in the Anaheim area. The Organization believes that if this provider were to
discontinue services, a similar service provider could be engaged with minimal
economic affect to the Organization.
Note 3: FAIR VALUE MEASUREMENTS
FASB ASC 820, "Fair Value Measurements, "establishes a framework for measuring
fair value in accordance with U.S. GAAP, and expands disclosures about fair value
measurements. As defined in ASC 820, fair value is based on the price that would be
received to sell an asset or paid to transfer a liability in an orderly transaction
between market participants at the measurement date. In order to increase consistency
and comparability in fair value measurements, ASC 820 establishes a fair value
hierarchy that prioritizes observable and unobservable inputs used to measure fair
value into three broad levels, which are described below:
Level 1: Quoted prices (unadjusted) in active markets that are accessible at the
measurement date for assets or liabilities. The fair value hierarchy gives the highest
priority to Level 1 inputs.
Level 2: Observable prices that are based on inputs not quoted on active markets, but
corroborated by market data.
Level 3: Unobservable inputs are used when little or no market data is available. The
fair value hierarchy gives the lowest priority to Level 3 inputs.
In determining fair value, the Organization utilizes valuation techniques that
maximize the use of observable inputs and minimize the use of unobservable inputs
to the extent possible, as well as considers counterparty credit risk in assessment of
fair value.
12
ANAHEIM TRANSPORTATION NETWORK
NOTES TO THE FINANCIAL STATEMENTS
JUNE 30, 2010
Note 3: FAIR VALUE MEASUREMENTS (Continued)
Investments carried at fair value as of June 30, 2010 are classified in the table below
in one of the three categories described above:
Level 1 Level 2 Level 3 Total
Money Market $ 60,434 $ - $ - $ 60,434
Total investments at fair value $ 60,434 $ - $ - $ 60,434
Below is a summary of valuation techniques for Level 1 investments:
Money market values were obtain using only quoted prices in active markets.
Note 4: LONG -TERM DEBT
Note payable, interest at 7.5% per year beginning
December 1, 2008 and payable thereafter in monthly
installments of $3,857. On November 1, 2013, all
remaining principal amounts are due and payable $ 139,088
Less current portion of long -term debt 37,107
Total long -term debt (net) $ 101,981
The estimated maturities of the Organization's long -term debt as of June 30, 2010,
are as follows:
Year Ended
June 30,
2011 $ 37,107
2012 39,988
2013 43,092
2014 18,901
Total $ 139,088
13
ANAHEIM TRANSPORTATION NETWORK
NOTES TO THE FINANCIAL STATEMENTS
JUNE 30, 2010
Note 5: OBLIGATION UNDER CAPITAL LEASE
The Organization leases kiosk equipment under a capital leasing arrangement. The
economic substance of the lease is that the Organization is financing the acquisition
of the assets through the lease, and accordingly, it is recorded in the Organization's
assets and liabilities. The lease obligation is secured by the kiosk equipment and the
interest rate implicit in the lease is 8.5 %. The long -term obligation under capital
lease and current portion of the obligation under capital lease is summarized as
follows:
Obligation under capital lease $ 50,953
Less current portion of obligation under capital lease 40,610
Total long -term obligation under capital lease (net) $ 10,343
The estimated future minimum payments required under the lease together with their
present value as of June 30, 2010, are as follows:
Year Ended
June 30,
2011 $ 41,409
2012 10,387
Total minimum lease payments 51,796
Less amount representing interest 843
Present value of minimum lease payments $ 50,953
The Organization leases telephone equipment under a capital leasing arrangement.
The economic substance of the lease is that the Organization is financing the
acquisition of the assets through the lease, and accordingly, it is recorded in the
Organization's assets and liabilities. The lease obligation is secured by the
telephone equipment and the interest rate implicit in the lease is 11.57 %. The long-
term obligation under capital lease and current portion of the obligation under
capital lease is summarized as follows:
14
ANAHEIM TRANSPORTATION NETWORK
NOTES TO THE FINANCIAL STATEMENTS
JUNE 30, 2010
Note 5: OBLIGATION UNDER CAPITAL LEASE (Continued)
Obligation under capital lease $ 6,273
Less current portion of obligation under capital lease 5,762
Total long -term obligation under capital lease (net) $ 511
The estimated future minimum payments required under the lease together with their
present value as of June 30, 2010, are as follows:
Year Ended
June 30,
2011 $ 6,188
2012 517
Total minimum lease payments 6,705
Less amount representing interest 432
Present value of minimum lease payments $ 6,273
Note 6: COMMITMENTS AND CONTINGENCIES
Rent
The Organization conducted its operations from office space provided free of charge
by Coach USA, LLC through July 20, 2009. Building rent expense and the
corresponding donated office rental income amounted to $2,000 for the year ended
June 30, 2010. Effective July 20, 2009, the organization changed its administration
office location. The Organization's new building space is leased on a month -to-
month basis. The Organization paid $92,221 in building rent expense at the new
administration office location. Outside storage space rent totaled $2,399 for the year.
It is anticipated that future rent expense will not be less than the amount shown for
the year ended June 30, 2010.
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ANAHEIM TRANSPORTATION NETWORK
NOTES TO THE FINANCIAL STATEMENTS
JUNE 30, 2010
Note 6: COMMITMENTS AND CONTINGENCIES (Continued)
Litigation
The Organization is currently involved in litigation with an incident involving its
former transportation service provider. The former transportation service provider
has agreed to incur all losses in connection with this case. The likelihood of an
unfavorable outcome linked to the Organization is remote and not estimable. The
Organization has not accrued any contingent liability and does not expect to incur
any losses with respect to this litigation in the near future.
Note 7: ENVIRONMENTAL CONTINGENT LIABILITY
Contingent liabilities are either possible obligations that will probably not require a
transfer of economic benefits, or present obligations that may, but probably will not,
require a transfer of economic benefits. It is not considered appropriate to make
provisions for such contingent liabilities, but there is a chance that they will result in
an obligation in the future.
The Organization has certain contingent, environmental liabilities that may
eventually result in the payment of substantial monetary claims to third parties. The
likelihood of this liability is remote and not reasonably estimable. The Organization
does not believe that any environmental contingent liability will result in a material
loss.
These future costs are not fully determinable due to such factor as the unknown
magnitude of possible contamination, the unknown timing and extent of corrective
actions that may be required, the determination of the company's liability in
proportion to other responsible parties, and the extent to which such costs are
recoverable from third parties.
In addition, the Organization has a current Special Property Insurance Program
(SPIT) with Alliant Insurance Services, Inc. This policy includes a $250,000
accidental contamination per occurrence coverage.
Note 8: PENSION PLAN
403(b) Plan
The Organization adopted a qualified 403(b) plan. Employees are eligible to
participate in the plan upon hire. Each employee, after entering the plan, is eligible
to make elective salary deferrals up to the maximum deferral each year as permitted
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ANAHEIM TRANSPORTATION NETWORK
NOTES TO THE FINANCIAL STATEMENTS
JUNE 30, 2010
Note 8: PENSION PLAN (Continued)
403(b) Plan (Continued)
by the IRS based on the employee's age ($16,500 or $22,000 for 2010 dependent
upon age). The Organization will not contribute to this plan.
Note 9: SUPPLEMENTAL CASH FLOWS INFORMATION
For purposes of the Statement of Cash Flows, the Organization considers all highly
liquid debt instruments with a maturity of three months or less and money market
funds to be cash equivalents. Non cash investing and financing activities for the
year ended June 30, 2010, consisted of the acquisition of equipment in exchange for
a long -term note payable in the amount of $11,703. Cash paid for interest and
income taxes for the year ended June 30, 2010, were as follows:
Interest $ 18,705
Income taxes -
Note 10: PRIOR PERIOD ADJUSTMENT
It was determined that unrestricted net assets as of July 1, 2009 needed to be restated
for the financial statements to be in conformity with generally accepted accounting
principles. Corrections of prior period errors are as follows:
Recognition of 2008 ART ticket revenue from
Getaway Travel was omitted from the Organization's
accounts receivable aging report. The prior period
amount was added to the Organization's accounts
receivable aging report during this fiscal year $ 43,472
An alternative fuel credit was not calculated for the
prior year ended June 30, 2009. The prior year fuel
credit was calculated and claimed during this fiscal
year 21.719
Total prior period adjustment $ 65,191
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SUPPLEMENTARY INFORMATION
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ANAHEIM TRANSPORTATION NETWORK
SCHEDULE I - STATEMENT OF REVENUE
FOR THE YEAR ENDED JUNE 30, 2010
REVENUES:
ART Revenues:
ART ticket sales $ 4,003,350
Hotel flat rate 2,240,700
Route 17 1,287,354
Advertising 595,734
Hotel kiosk lease 135,935
Group moves 83,800
Total ART revenues $ 8,346,873
Program Revenues:
Downtown shuttle service 84,085
Transit passes 61,330
Commuter incentive 1,188
Total program revenues 146,603
Membership dues 50,994
Total revenues $ 8,544,470
See note to the financial statements.
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ANAHEIM TRANSPORTATION NETWORK
SCHEDULE II - STATEMENT OF OPERATING EXPENSES
FOR THE YEAR ENDED JUNE 30, 2010
OPERATING EXPENSES:
ART operating expenses:
Anaheim resort transit service $ 4,987,180
Fuel 585,218
Maps and sign printing 280,588
Leased buses:
Bus leasing 115,536
Repairs and maintenance 113,236
Bus washing 3,020
Bus repairs and maintenance:
Art fleet repairs and maintenance 123,848
Facilities maintenance 38,750
Electric bus repairs and maintenance 30,985
Bus washing 12,945
Outside services 157, 142
Depreciation 116,149
Advertising professional services 102,879
Salaries and wages 99,191
Marketing and printing 71,507
Facility rent 60,861
Group moves 42,149
Insurance:
Transit liability insurance 23,793
Group medical 7,873
Workers' compensation 977
Hotel ticket credits 32,426
Kiosk expenses 29,895
Utilities 18,845
Uniforms 14,787
Payroll taxes 8,892
Telephone 8,578
Total ART operating expenses $ 7.087,250
See note to the financial statements.
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Program operating expenses:
Downtown shuttle service $ 76,715
Transit passes 61,292
Metrolink tickets 41,087
Commuter incentive 2,855
Total program operating expenses 181,949
Total operating expenses $ 7,269,199
See note to the financial statements.
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ANAHEIM TRANSPORTATION NETWORK
SCHEDULE III - STATEMENT OF GENERAL AND
ADMINISTRATIVE EXPENSES
FOR THE YEAR ENDED JUNE 30, 2010
GENERAL AND ADMINISTRATIVE EXPENSES:
Salaries and wages $ 381,718
Professional and legal services 128,594
Insurance:
Group medical 31,492
Property liability 30,266
Pollution liability 9,152
Worker's compensation 3,909
Payroll taxes 35,569
Office rent 33,360
Bank charges 28,650
Kiosk merchant fees 27,237
Marketing 20,000
Utilities 18,846
Office supplies 16,467
Depreciation 14,805
Dues and subscriptions 14,451
Taxes and licenses 8,747
Credit card fees 7,925
Telephone 7,705
Mailing costs 7,127
General travel and promotion 6,306
Conferences 5,599
Auto expense 5,300
Meals and entertainment 4,783
Professional development and training 3,764
Moving expenses 3,751
Storage rent 2,399
Payroll processing fee 2,731
Board meetings 1,142
Total general and administrative expenses $ 861,795
See note to the financial statements.
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ANAHEIM TRANSPORTATION NETWORK
SCHEDULE IV - STATEMENT OF OTHER INCOME AND (EXPENSE)
FOR THE YEAR ENDED JUNE 30, 2010
OTHER INCOME AND (EXPENSE)
Miscellaneous income $ 70,612
Office rent 2,000
Interest income 214
Interest expense (18,705)
Bad debt expense _ (66,176)
Total other income and (expense) $ (12,055)
See note to the financial statements.
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ANAHEIM RESORT TRANSIT APPLICATION FOR FRANCHISE EXTENSION:
Anaheim Transportation Network
ATTACHMENT F
Franchise Ordinance 5911
F
ORDINANCE NO. 5911
AN (UN- CODIFIED) ORDINANCE OF THE CITY OF ANAHEIM GRANTING
A NON - EXCLUSIVE FRANCHISE TO ANAHEIM TRANSPORTATION
NETWORK TO PROVIDE RESORT TRANSPORTATION SHUTTLE SERVICE
WITHIN THE ANAHEIM RESORT AND OTHER AREAS WITHIN THE CITY
OF ANAHEIM AND STATING THE TERMS AND CONDITIONS UPON WHICH
SAID FRANCHISE IS GRANTED.
WHEREAS, Section 1400 of Article XIV of the Charter of the City of Anaheim (the
"Charter ") establishes procedures for the award of franchises by the City; provides that any person,
firm or corporation furnishing the City or its inhabitants with transportation may be required by
ordinance to have a franchise therefor; and further provides that the City Council is empowered to
grant such franchises and to establish additional procedures and terms and conditions of such grants;
and
WHEREAS, the City Council has heretofore adopted Section 1.02.010 requiring any
person, firm or corporation furnishing the City or its inhabitants with transportation to have a valid
and existing franchise therefor; and
WHEREAS, the City has received an application and proposal from the Anaheim
Transportation Network, a non - profit Transportation Management Association, ninety -eight percent
(98 %) or more of whose operations occur within the limits of the City of Anaheim, for a non-
exclusive franchise to operate resort shuttle transportation within The Anaheim ResortTM, a copy
of which application and proposal shall remain on file in the Office of the City Clerk, is referred to
as Exhibit "A" and is incorporated herein by such reference as though set forth at length; and
WHEREAS, the City has a significant history of steps to improve the quality, safety,
and environmental sensitivity of guest transportation in The Anaheim ResortTM; and
WHEREAS, pursuant to mitigation measures imposed on businesses located within
The Anaheim ResortTM, property owners /developers of new and/or expanded developments are
required to join and financially participate in a clean fuel shuttle program; and
WHEREAS, the Anaheim Transportation Network (ATN) was created in part to
improve transportation in Anaheim - with a distinct focus on transportation demand management
programs and the creation of a clean fuel shuttle system to serve guests of The Anaheim ResortTM;
and
WHEREAS, it is in the best interests of the City and is in furtherance of the public
health, safety and welfare of the guests and citizens of the City to support and ensure clean fuel
shuttle systems not only within The Anaheim ResortTM but also in other areas of the City; and
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WHEREAS, the City will benefit from such franchise because it will allow the
maintenance of a resort standard of transportation service and contribute to successful traffic and air
quality mitigation as prescribed in the Anaheim Resort Specific Plan; and
WHEREAS, the City Council of the City of Anaheim heretofore reviewed the
Application and Proposal for Non - Exclusive Franchise submitted by ATN and considered the
information presented therein, and has considered the proposed terms and conditions set forth in the
staff reports and recommendations and other relevant information relating thereto; and
WHEREAS, the City Council of the City of Anaheim heretofore considered the
benefits to the public health and welfare of having a resort standard of transportation available not
only in The Anaheim ResortTM, but also in other guest - oriented areas of the City, including, but not
limited to, the Arrowhead Pond of Anaheim and Angel Stadium of Anaheim and surrounding areas,
the downtown business district of the City of Anaheim; and
WHEREAS, pursuant to the procedure set forth in Article XIV of the Charter, the
City Council did adopt its Resolution No. 2004 -33, making certain findings, approving the
application and declaring its intention to grant a non - exclusive franchise to the ATN to operate resort
shuttle transportation within not only The Anaheim ResortTM, but also the Arrowhead Pond of
Anaheim, Angel Stadium of Anaheim and surrounding areas, the downtown area of the City of
Anaheim and such other locations as may be designated by the City Manager, or his or her designee
(hereinafter "City Manager "); stating the terms and conditions upon which it was proposed to grant
the franchise (the "Franchise "); and establishing the date, hour and place when and where any
persons having any interest therein or objection thereto could appear and be heard thereon; and
WHEREAS, notice of said public hearing was published and otherwise given in the
manner required by Article XIV of the Charter; and
WHEREAS, on April 20, 2004, the City Council commenced the duly noticed public
hearing upon said Proposal and the proposed grant of a Franchise to ATN to operate Resort Shuttle
Transportation within not only The Anaheim ResortTM, but also the Arrowhead Pond of Anaheim,
Angel Stadium of Anaheim and surrounding areas, the downtown area of the City, and other
locations that may be designated by the City Manager, at which public hearing the City Council did
hear testimony and consider evidence from persons having any interest in the proposed franchise,
and did consider any and all objections thereto; and
WHEREAS, the City Council hereby overrules all objections to the proposed grant
of a Non - Exclusive Franchise to the ATN in accordance with the terms and conditions and subject
to the limitations hereinafter set forth; and
WHEREAS, the ATN is qualified under the provisions of Article XIV of the Charter
of the City of Anaheim and the terms and conditions established pursuant to Chapter 1.03 of Title
1 of the Anaheim Municipal Code to be granted the requested non - exclusive franchise.
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NOW, THEREFORE, THE CITY COUNCIL OF THE CITY OF ANAHEIM DOES
ORDAIN AS FOLLOWS:
SECTION 1. GRANT OF FRANCHISE.
The City Council hereby grants a non - exclusive franchise (hereinafter "Franchise ")
to Anaheim Transportation Network Company (hereinafter "Franchisee ") for the operation of clean
fuel and/or pure electric buses, passenger trams and other clean fuel vehicles within The Anaheim
ResortTM, the Arrowhead Pond of Anaheim, Angel Stadium of Anaheim and surrounding areas, the
downtown area of Anaheim, and such other areas as may be designated by the City Manager.
Although no limitation on the number of clean fuel vehicles Franchisee operates is specified at this
time, the City Council reserves the right to place a limit on the number of vehicles should the City
Council determine that it is in the best interests of the City to grant franchises to other services
ninety -eight percent (98 %) or more of whose operations occur within the City of Anaheim.
SECTION 2. TERMS AND CONDITIONS OF FRANCHISE.
The terms and conditions upon which said Franchise is granted, and with which the
Franchisee is hereby expressly required to comply, are each of those certain terms, conditions,
limitations, representations and requirements as expressly set forth in (i) the Application and
Proposal submitted by Franchisee, Exhibit "A" herein; (ii) the terms and conditions of this Ordinance
and (iii) the regulations and requirements for the operation of guest shuttle transportation within The
Anaheim ResortTM and other designated areas, as set forth in Exhibit `B ", as such Exhibit `B" may
be amended from time to time (collectively referred to herein as the "Regulations ") by the City
Manager, or his or her designee. The Regulations are incorporated herein by this reference as if set
forth in full. The aforesaid documents are on file, and available for public inspection, in the Office
of the City Clerk of the City of Anaheim during regular business hours. If there is a conflict between
Exhibit "A" and Exhibit `B," Exhibit `B" shall control. If there are conflicts between or among the
provisions of this Ordinance and Exhibit "A" and/or Exhibit "B," this Ordinance shall apply.
SECTION 3. TERM OF FRANCHISE.
Upon timely acceptance hereof in accordance with Section 1405 of Article XIV of
the Charter, the term of this Franchise shall be for a period of seven (7) years, unless earlier
terminated by the City Council. Said Franchise may be extended indefinitely by the City Manager
in one (1) year increments upon request of the Franchisee provided the City Manager determines that
the Franchise has been exercised in a manner consistent with the Regulations and with the terms and
conditions of such Franchise during the initial seven (7) year period and such subsequent one -year
extensions. Each annual extension shall be requested in writing by the Franchisee to the City
Manager of the City of Anaheim, or his or her authorized representative, not later than thirty (30)
days prior to the date of expiration of the initial seven year period and each such additional one year
extension thereof. Failure to request any annual extension within the time period specified shall be
deemed a waiver of said annual extension. The term of this Franchise shall commence upon the later
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of either the effective date of this ordinance or the date of acceptance of this Franchise by the
Franchisee as required pursuant to Section 1403 of the Charter.
SECTION 4. FRANCHISE FEES.
Franchisee shall pay a Franchise fee to the City during the life of such Franchise. The
amount of the Franchise fee shall be One Dollar ($1.00) per fiscal year. The first payment of such
Franchise fee shall be due and payable within thirty (30) days of the effective date of the Franchise.
Thereafter, the Franchise Fee shall be due and payable July 1 of each such subsequent year.
The payment of Franchise fees to the City by the Franchisee pursuant to this
ordinance shall be in addition to any license fee or business license tax prescribed by the City.
SECTION 5. TERMINATION OF NONEXCLUSIVE FRANCHISE BY THE
CITY COUNCIL
The City Council shall have the right to terminate or to suspend this Franchise for
reasons and pursuant to procedures set forth in this Section
A notice of intent to terminate this Franchise shall be personally delivered or mailed
by certified mail, at the discretion of the City, to Franchisee herein at the address given on the
application pursuant to which this Franchise is issued. The notice shall state the grounds for
termination and shall give the Franchisee notice of a hearing before the City Council thereon, which
shall be convened no more than 15 days after the date of notice unless the time for such hearing is
extended by mutual agreement. The hearing shall be conducted and closed, and decision rendered
thereon, within 60 days after the date of the notice unless the time therefor is extended by mutual
agreement.
The City Council shall have the right to terminate the Franchise granted herein, by
ordinance, if the City Council finds, based upon a preponderance of the evidence, after a public
hearing, that the Franchisee has failed to comply with any term, condition or other requirement of
the Franchise or that Franchisee has failed to pay the Franchise fees required under this ordinance
or has violated any provision of this ordinance granting the Franchise, or any ordinance of the City
or any law or regulation of the state or of the United States in connection with the performance of
this Franchise or that Franchisee's conduct demonstrates that the Franchisee is unable or unwilling
to comply with the terms of this Franchise.
In its discretion, the City Council may appoint a Hearing Officer to conduct such
revocation hearing, receive such evidence as is properly introduced, take testimony thereon, and
render a recommendation to the City Council on the issue before the Hearing Officer. The Hearing
Officer shall be a Stipulated Hearing Officer selected by the mutual agreement of the parties by
alternately striking names from a list of at least seven (7) qualified hearing officers provided by the
California State Mediation and Conciliation Service. If the Parties are unable to reach agreement
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upon the selection of a hearing officer within sixty (60) days of notice from the City Council of its
intent to terminate the Franchise, the City Council may appoint an Employee Hearing Officer to
serve as the hearing officer. Definitions of "Stipulated Hearing Officer," "Employee Hearing
Officer," "hearing" and "Hearing Officer" as set forth in Section 1.12.110 of the Anaheim Municipal
Code shall apply to this Section 5.
At a regularly scheduled meeting held within sixty (60) days following the conclusion
of the public hearing, or within sixty (60) days following the issuance of the hearing officer's
recommendations, if the matter has been referred to a hearing officer pursuant to this Section, the
City Council shall by motion adopt, reject or modify the findings of the hearing officer by a vote of
no less than three members. If the recommendation of the hearing officer is modified or rejected,
the City Council shall determine the issue at that time and may instruct the City Attorney to prepare
a proposed written decision in accordance with the action of the City Council. The City Council
shall adopt or modify such written decision by motion within twenty -one (21) days of its action
requiring preparation of a written decision. The adoption of a diapositive motion by the City Council
shall be final and conclude the administrative process. Notice of the final decision of the City
Council shall be provided by certified mail to the Franchisee.
Upon termination of this Franchise, Franchisee shall return to City all vehicles
Franchisee previously received from City in the condition in which they were received and/or
improved with grant- funded betterments, with the exception of normal wear and tear.
SECTION 6. TEMPORARY SUSPENSION OF FRANCHISE.
The City Manager may temporarily suspend any Franchise without a hearing,
whenever the continued operation by the Franchisee would constitute a danger to public health,
safety, welfare or public morals, including, without limitation, where there is a failure to maintain
the minimum levels and standards of liability insurance or claims reserve or failure to keep in full
force and effect any applicable licenses or permits required by federal, state or local law. The notice
of temporary suspension shall be either (1) personally delivered to the Franchisee at the address on
the application pursuant to which this Franchise was issued, or (2) mailed by certified mail to the
Franchisee at the address given on the application pursuant to which this Franchise was issued. The
temporary suspension is effective upon the earlier of either delivery of said notice or the expiration
of five (5) days from the date of mailing. The notice of temporary suspension shall include a notice
of the date and time for a termination hearing and all other information. The temporary suspension
shall remain effective until the decision on termination is made in accordance with the procedure set
forth in Section 5 above.
SECTION 7. NON - ALIENATION OF FRANCHISE.
The grant of this Franchise pursuant to this ordinance is a privilege to be held in trust
by Franchisee. Such Franchise shall not be sold, leased, transferred, assigned, or otherwise disposed
of, either in whole or in part, whether by forced sale, merger, consolidation, bankruptcy,
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reorganization under bankruptcy laws or otherwise, without the prior written consent of the City
Council. The consent of the City Council shall be subject to such terms and conditions as it may
prescribe. Any attempted sale, lease, transfer, assignment or other attempted disposition of this
Franchise without the prior written consent of the City Council shall render said Franchise null and
void.
SECTION 8. CITY INSPECTION AUTHORITY.
The Franchisee shall at all times maintain accurate and complete accounts of all
revenues and income arising out of its operations under the Franchise granted pursuant to this
ordinance, a list of vehicles in use for shuttle transportation, any complaints by patrons and such
other information as is necessary to verify compliance with the terms of the Franchise granted
hereunder. Franchisee's books, accounts and records pertaining to compliance with the terms of this
Franchise shall at all reasonable times be open to inspection, examination and audit by authorized
officers, employees and agents of the City. The refusal of the Franchisee to provide the required
records for inspection by the City shall be deemed a violation of the Franchise and shall be cause for
termination of the Franchise. Any proprietary data provided to the City shall be maintained as
confidential to the extent permitted by law.
The City shall have the right to enter the premises used by Franchisee or its
contractors for the purpose of inspecting and auditing all books and records which pertain to this
Franchise and performance by Franchisee hereunder. The City shall also have the right to enter the
premises used by Franchisee or its contractors for the purpose of inspecting vehicles that are used
to provide services under this Franchise. Neither the exercise of this right nor the election not to
exercise this right shall impose any liability of any kind or nature upon City. The City shall notify
Franchisee that City representatives are on the premises and City representatives shall be required
to comply with any security measures in place on the premises.
SECTION 9. RESORT TRANSPORTATION FRANCHISE DECALS
REOUIRED.
Franchisee shall cause to be affixed to each and every resort transportation vehicle
so franchised decals issued by the City's Public Works Department. Two decals shall be affixed to
each vehicle covered by this Franchise - one on the left front fender and one on the right front fender
in a location approved by the Director. Franchisee shall pay the cost of providing and issuing said
decals in an amount established by resolution of the City Council.
SECTION 10. POWERS RESERVED TO THE CITY.
In addition to all other rights reserved to the City under this ordinance or otherwise,
the following shall apply.
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There is reserved to the City every right and power, and the exercise thereof, which
is reserved or authorized by any provisions of any lawful ordinance or resolution of the City, whether
enacted before or after the effective date of this ordinance.
Neither the granting of this Franchise nor the provisions of this Franchise shall
constitute a waiver of or a bar to the exercise of any governmental right or power of the City.
The Franchisee shall have no recourse whatsoever against the City, its officers,
employees or agents, for any loss, cost, expense or damage arising out of any provision or
requirement of this ordinance or of the Franchise issued herein or because of the enforcement of this
ordinance.
There is expressly reserved to the City the power and authority to amend any section
of this ordinance so as to require additional or greater standards on the part of the Franchisee and the
power and authority to increase the Franchise fees to be paid by the Franchisee.
SECTION 11. INDEMNIFICATION.
The Franchisee shall indemnify, hold harmless, release and defend the City, its City
Council and each member thereof, and its officers, employees, commission members and
representatives from and against any and all liability, claims, suits, costs, expenses, fines, judgments,
settlements, charges or penalties whatever, including reasonable attorneys fees, regardless of the
merit or outcome of the same arising out of, or in any manner connected with, any or all of the
operations or services authorized, conducted or permitted under this Franchise.
SECTION 12. INSURANCE.
Without limiting City's right to indemnification, Franchisee shall secure prior to
commencing any activities under this Franchise, and shall maintain during the term of this Franchise,
including extensions, insurance coverage as follows:
A. Worker's Compensation as required by California statutes;
B. Commercial Liability Insurance, including coverage for Premises and
Operations, Contractual Liability, Personal Injury Liability, Products /Completed Operations
Liability, and Independent Operators' Liability (if applicable), in an amount of not less than One
Million Dollars ($1,000,000.00) per occurrence, combined single limit, written on an occurrence
form.
C. Comprehensive Automobile Liability coverage in an amount of not less than
$1 Million Dollars ($1,000,000.00) per occurrence, combined single limit, written on an occurrence
form.
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D. Umbrella/Excess Liability Insurance, in excess of the primary coverages
required in Paragraphs B and C of this Section 12, in an amount, when combined with the primary
coverages required in Paragraphs B and C of this Section 12, shall not be less than Twenty Million
Dollars ($20,000,000.00) per occurrence, written on an occurrence form, for Automobile Liability
and Ten Million Dollars ($10,000,000.00) for General Liability, per occurrence, written on an
occurrence form.
E. Each insurance policy required above shall contain the following clauses:
"This insurance shall not be cancelled, or limited in scope of coverage, until after thirty (30) days
prior written notice has been given to the City."
F. Each insurance policy required above, except policies for Workers'
Compensation, shall contain the following clauses:
1. "It is agreed that any insurance maintained by Franchisee pursuant to this
Ordinance shall be primary to, and not contribute to, any insurance or self - insurance maintained by
the City of Anaheim.
2. "The City of Anaheim and its officers, agents, employees, representatives
and volunteers are added as additional insureds with respect to operation or activities of, or on behalf
of, the named insured.
G. Prior to commencing any work under this Franchise, including the acceptance
of any City -owned vehicles, Franchisee shall deliver insurance certificates confirming the existence
of the insurance required by this Ordinance, and including the applicable clauses set forth above.
H. Within thirty (30) days of the acceptance of this Franchise by Franchisee,
Franchisee shall provide to the City endorsements to the above - required policies, which add to these
policies the applicable clauses referenced above. The endorsements shall be signed by an authorized
representative of the insurance company and shall include the signator's company affiliation and
title.
I. Franchisee shall ensure that all Insurance requirements are maintained.
J. Insurance required by this Ordinance shall be placed with insurers, and with terms
and conditions, acceptable to the City of Anaheim's Risk Manager.
The City of Anaheim's Risk Manager is authorized to amend the prescribed minimum
levels and standards of liability insurance which must be maintained in order to apply for, to receive
and to operate the herein Franchise and the manner in which compliance with the minimum
standards is demonstrated. The failure to maintain the minimum levels and standards of liability
insurance for any period of time is a violation of this Franchise and shall be sufficient grounds for
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temporary suspension or termination of this Franchise.
SECTION 13. NOTICES
Official notice or correspondence related to this Franchise shall be in writing and sent
to the following addresses:
City: City Clerk
City of Anaheim, City Clerk's Office
200 South Anaheim Boulevard
Anaheim, CA 92805
and
City of Anaheim Department of Public Works
Traffic and Transportation Division
200 South Anaheim Boulevard
Anaheim, CA 92805
(714) 765 -5183; Facsimile: (714) 7865 -5241
Franchisee: Executive Director
Anaheim Transportation Network
201 Center Street, Suite 225
Anaheim, CA 92805
(714) 563 -5287; Facsimile: (714) 563 -5289
Communications in connection with the performance of duties under this Franchise
shall be considered received at the time actually received by the addressee or designated agent.
SECTION 14. SEVERABILITY.
The City Council of the City of Anaheim hereby declares that should any section,
paragraph, sentence, phrase or word of this ordinance be declared for any reason to be invalid or
unenforceable by the final judgment of any court of competent jurisdiction, it is the intent of the City
Council that it would have passed all other portions of this ordinance independent of the elimination
herefrom of any such portion as may be declared invalid.
SECTION 15. SAVINGS CLAUSE.
The adoption of this ordinance shall not in any manner affect the prosecution for
violations of ordinances which violations were committed prior to the effective date hereof, nor be
construed as a waiver of any license or penalty or the penal provisions applicable to any violation
thereof. The provisions of this ordinance, insofar as they are substantially the same as ordinance
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provisions previously adopted by the City relating to the same subject matter, shall be construed as
restatements and continuations and not as new enactments.
SECTION 16. CONFLICTING PROVISIONS
Should any portion or provision of this Ordinance conflict with any applicable laws,
regulations or statutes, then the applicable provisions of such other laws, regulations, or statutes shall
prevail.
THE FOREGOING ORDINANCE was introduced at a regular meeting of the City
Council of the City of Anaheim held on the 2p. of April , 2004, and thereafter
passed and adopted at a regular meeting of said City Council held on the 77rh day of April
, 2004, by the following roll call vote:
AYES: Mayor Pringle, Council Members, Chavez, Hernandez, McCracken
NOES: N/A
ABSENT: Council Member, Tait
ABSTAIN: N/A
CITY • , AHEIM Afi
By _ I di
MAYOR OF THE `Ti F ANAHEIM
ATT T:
/
• TY CLE `4 0 THE CITY OF ANAHEIM
49993.3
1 0
MEI T
RESORT SHUTTLE FRANCHISE APPLICATION: Anaheim Transportation Network
APPLICANT: Anaheim Transportation Network
311 E. ('enter Street
Anaheim, CA 92805
('ONTACT: Laurie Smith -- Application submittal and contact
Executive Director, Anaheim Transportation Network
311 E. ('enter Street
Anaheim, CA 92805
(714) 563 -5287
CORPORATE STATUS:
. 1 he Anaheim Transportation Network is a California Non -profit Corporation, formed on
September 28, 1995. Copies of our Articles of Incorporation are in Attachment A, Bylaws in
.Attachment B. and Corporate Officers in Attachment C.
COLLECTIVE BARGAINING AGREEMENTS:
The Anaheim ]'ransportation Network has never had and does not currently have any collective
bargaining agreement with any labor organization.
FRANC'HJSE PROPOSAL — EXECUTIVE SUMMARY:
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RESORT SHUTTLE FRANCHISE APPLICATION: Anaheim Transportation Network
FRANCHISE PROPOSAL
1. Background and Project History
The City of Anaheim has a significant history of steps to improve the quality, safety, and
environmental sensitivity of guest transportation in The Anaheim Resorts''"'
In September of 1994. the Anaheim Resort Specific Plan was adopted. These parameters for the
expansion of the Resort area included traffic congestion and air quality mitigation measures that
called for the development of a non - profit transportation management association and of a clean
fuel guest shuttle system (mitigation measures 3.3 -4, 3.3 -8, and 3.4 -1). Hospitality community
workshops conducted during the planning process indicated strong support for the development
of a coordinated guest shuttle system.
o implement this mitigation measure and meet the needs of the hospitality community, the City
of Anaheim began the process of creating the transportation management association — who
xyould act as a suitable administrative entity for the clean fuel shuttle system. Non -profit
transportation management associations were being created in many parts of the country to
handle similar transportation challenges. Grant funding from Caltrans was obtained and
consultants were hired in the Fall of 1994 to begin the formation of such an organization for
.Anaheim
I he Anaheim Transportation Network (A IN) was incorporated as a non -profit California
(corporation (501 c(4)) in September of 1995. The City of Anaheim was one of 12 founding
member businesses. This local transportation management association was created specifically
to facilitate transportation in Anaheim - with a distinct focus on transportation demand
management (ridesharing) programs and the creation of a clean fuel shuttle system to serve
guests of the Anaheim Resort m hhe ATN is overseen by an 11 member Board of Directors
representing the range of Anaheim business interests. The City of Anaheim has held a seat on
the A 1 1\ Board since its inception.
After two years of organizational development, the ATN began active work on the creation of
the clean fuel shuttle system in the Fall of 1997. For several years, the ATN led the hospitality
community in a series of workshops, task forces, and public planning sessions designed to clarify
the community's transportation needs and expectations. During much of this time, the ATN was
under contract to the ('ity of Anaheim to lead various aspects of the planning and development
process. [he City of Anaheim also worked cooperatively with the ATN to help obtain funding
to capitalize a clean fuel fleet.
In the tall of 2000. the ATN began a competitive procurement to select an operator for the clean
titel guest shuttle system now called the Anaheim Resort Transit (ART) system. Pacific Coast
RIESOR 1' SHUTTLE FRANCHISE APPLICATION: Anaheim Transportation Network
Sightseeing (Coach 1'SA) was selected in the spring of 2001 as the ART operator (please see
\ttachment G for complete copy of the .ATN-Coach USA Contract.
By early spring 01' 2001, S8.2 million had been raised in capital and planning funding. No
municipal general funds were spent. but this figure includes approximately S2 million in funding
from the Anaheim Public Utility's competitive Advantage Anaheim program. Bus purchasing
was completed and the initial 27 clean fuel vehicles were on their way to Anaheim. The City of
Anaheim owns 12 of the vehicles 2 electric trams designed to serve the Anaheim Convention
(enter and 10 electric 22 -toot shuttle buses. The remaining vehicles (propane) were brought to
the table in partnership by Coach USA; with incremental and fueling station funding assistance
obtained by the A'iN.
( )n May 15, 2001 the City contracted with the ATN to create and administer the clean fuel
shuttle system (Gill' of Anaheim Anahe rm 1 ransportation Network Contract ,4greement —
lnaheim Resort Transit Fleet). Under the terns of this contract, the ATN leases the 12 clean
fuel vehicles owned by the City.
In June of2001, the ATN began electric tram service at the Anaheim Convention Center. This
was the first component of the ART system. Initial operational funding was obtained by the City
of Anaheim through a Measure M grant.
throughout 2001. the ATN worked with the hospitality community to finalize ongoing operation
and maintenance funding for the rest of the ART system, and to fine tune service level
expectations. In previous years, the ART system had been configured as a fare -based system. in
2001 the community spent considerable time examining the option of creating an assessment
district to fund operation of the clean fuel shuttle system. Planning funds were obtained from the
Landscaping and Lighting Benefit Assessment District (CHECK NAME) and the City retained
the services of Muni Financial (fonnerly Willdan and Associates) to help create the assessment
scenarios
Considerable progress was made towards the final selection of an equitable assessment district
torniula for operation of the ART system, and a late 2001 assessment ballot was expected. The
events of September 11, 2001 changed this. With the timetable for economic recovery uncertain,
and the hospitality community facing significant hardships, the community realized that the
assessment funding model did not have the flexibility needed to support economic recovery.
In the early spring of 2002. the ATN hoard went back to the fare -based operational model for the
ART system and worked to renew community support for this option. On May 24, 2002 the
ART system debuted with 8 routes, 25 vehicles, and contracts to serve the guests of 51 hotels (57
at the time of this tiling) in The Anaheim Resort' "'. Please see Attachment H for a system map
hich clearly identifies all routes and stop locations.
In it's first summer of operations. the AR'J system received strong positive reviews from
Anaheim guests, the hospitality community, and the press. The ART standard of service
c\cellencc has quickly become an integral part of The Anaheim Resort"' experience.
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RESORT SHUTTLE: FRANCHISE APPLICATION: Anaheim Transportation Network
1 he Anaheim Transportation Network wishes to ensure that the highest standards for guest
shuttle transportation continue to be met in The Anaheim Res Therefore, we respectfully
request that the City of Anaheim assist us in meeting this goal by awarding the ATN a franchise
1Or the ART guest shuttle system. Specific details of our request are outlined below.
11. Franchise Request
A. Reason for Request
. 1 he Anaheim "transportation Network (ATN) is seeking a Franchise from the City of
Anaheim, under the terms of Chapter 1.02 Franchises, Anaheim Municipal Code. We are
seeking this franchise for the following reasons:
l . Maintaining a resort standard of transportation service helps to protect the
substantial investment made by the City of Anaheim and it's business
community in upgrading The Anaheim Resort The City has recently
raised the bar of service for taxis in Anaheim, using the franchise tool to
set strong standards and requirements for taxis. Guests moving about the
resort in shuttles should expect no less. In order to be a first class
destination, first class transportation services are essential.
2.
Successful traffic and air quality mitigation, as prescribed in the Anaheim
Resort Specific plan, requires a single transportation standard to be
effective. All guest shuttle vehicles should meet the standards of service
developed as pan of the ART clean fuel shuttle service in order to truly
mitigate the adverse air quality impacts resulting from guest
transportation. Replacing one polluting diesel shuttle is good replacing
all polluting diesel shuttles is true mitigation. In addition, congestion
mitigation can only he obtained by avoiding service duplication and
creating efficiency on the streets of The Anaheim Resort
1. The requirement to possess a valid franchise for transportation services is
clear and unequivocal in the Anaheim City Charter and the Anaheim
Transportation 'Network is contractually bound to be in full compliance
kvith all such requirements of the City of Anaheim.
B. Type
'1 he A'I'N is seeking a non - exclusi franchise for the operation of guest shuttles in
Anaheim. We propose to define guest shuttling as the provision of scheduled or on-
demand transportation on City streets, to or from Anaheim event centers, for more than
one day, and with vehicles of 7 or more passengers. This category of transportation
v. ould specifically exclude taxi service, interstate transport carriers, special one -day
c ents. and airport transportation.
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RESORT SHUTTLE FRANCHISE APPLICATION: Anaheim Transportation ,Network
\1 e request that the franchise be awarded to the Anaheim Transportation Network, as the
responsible administrative entity fir the ART guest shuttle service.
\\ respectfully request that any future franchise granted for guest shuttle services in
Anaheim include specific performance standards and other requirements at least
equivalent to that proposed herein for the ART service.
(. Term
.A franchise term of seven (7) years is requested; to correspond with the expected
effective service life of the City owned electric trams and buses. The term could be
extended an additional one (1) year after each of the initial seven years of the franchise
up to a total often (10) years, if the ATN continues to meet the standards of service
excellence set torth in this proposal.
I). Service Territory
The franchise service territory requested is the City of Anaheim.
E. Vehicle Specifications
The ATN seeks franchise permits to operate up to 50 vehicles on Anaheim streets.
Vehicle sire will vary from 22 -foot shuttles to 45 -foot coaches. Current operations
include on average 2 electric 68- passenger trams, 10 electric 22 -foot shuttle buses, 11
propane 39 -foot trolleys, and 4 diesel 39 -foot trolleys. The additional vehicles will be
used to support growing demand and additional routes on an as- needed basis.
III. Proposed Franchise Service Standards
The standards of guest shuttle service excellence initiated by the ART service during this
inaugural season are the backbone of our request for a transportation franchise from the City.
We have tried to raise the bar for our guests, and anticipate that these standards will be
incorporated into our requirements.
]'lease note that these standards are high, hut not impossible to meet - the ART guest shuttle
ser' ice currently meets all of the tbllowing requirements. In order to ensure that this remains
true, these service standards are incorporated into the ATN's operator contract (full details can
be found in Attachment G) and our service contracts with Anaheim hospitality establishments (a
sample can he found in Attachment 1). Additional information and reporting is referenced
below where necessary to demonstrate compliance.
A. Customer Service Standards
I . Service Area — Franchisee shall provide service to all Event Centers in
The Anaheim Resort"". Event Centers are defined to include the
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RESORT SHUTTLE FRANCHISE APPLICATION: Anaheim Transportation Network
Anaheim Convention Center, Disneyland, Disney's California Adventure,
and anv additional attractions as designated by the City of Anaheim.
ART provides service to all Event Centers in The Anaheim Resort '^?
Please see .Attachment 11 a copy of our service map demonstrating the
ART service area,
2. Hours and Frequency of Service - Franchisee shall provide service to
Event Centers in The Anaheim ResorP beginning one hour before
Event Centers open and end the service no earlier than 30 minutes
after Event Centers close. Service shall be provided no less frequently
than 10 minutes during peak times and 30 minutes during off -peak
times.
ART service meets the above service standard. Please see Attachment H
fin a sample Service Schedule, as distributed to all participating
properties.
3. On -Time Performance - Franchisee shall maintain at least 95% on-
time performance. Missed trips will be defined as documented wait
times exceeding the posted frequency (i.e. 10- minutes during peak
times), with the exception of unavoidable unusual traffic delays or
other unforeseen operational challenges.
ART service has maintained a Y'i; on -time performance record during
the first 3 months of operation. Please see Attachment P for service
record documentation.
4. Capacity Management - Franchisee shall demonstrate the ability to
handle peak demand periods up to 20% over typical month ridership
statistics.
The ,ART operator contract requires than supplemental hack -up buses be
available to handle over- capacity events or days. Please refer to
']ttachment (i, the ART operator contract - Section 7.D., on page 6 and
Scope Section 3. F on page 35 lb r the contractual requirements that ensure
the availability of supplemental buses. The ATN selected Coach USA as
their operator, in part because of the national resources that could be
drawn on. During system start -up this summer drivers and buses were
obtained from ;1 ri_ona and Los Angeles on several occasions to
supplement the ART system.
5. Complaint Resolution - Franchisee must have in place a complaint
procedure that includes a log of all complaints received, date and
time of complaint, response, date and time of response, results of
investigation, action taken, and any written communications. All
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RESORT SHUTTLE FRANCHISE APPLICATION: Anaheim Transportation Network
complaints received in writing must be responded to in writing within
five business days with at minimum an acknowledgement of
complaint, complaint status, and expected time to resolve. All
complaints received by telephone must be logged. All telephone
complaints of a serious nature must be responded to in writing.
Please see Attachment Viol a copy of the ATE' complaint resolution
policy and tracking forms. Attachment G, Operator Contract, Scope
Section 1 7 . B.. page 5(1 details the AR7' Operator's contractual
req 14 ircmcnts for complaint handling.
B. Environmental Standards
1. Clean fuel vehicles — Franchisee must meet the intent of the mitigation
measures in The Anaheim Resort Specific Plan and operate clean fuel
vehicles. Clean fuel is defined as electric, propane, liquefied natural
gas, compressed natural gas, or fuel cell vehicles. Gasoline, diesel, or
any hybrid using gasoline or diesel do not meet the requirement for
clean fuel vehicles. Clean fuels must power at least 75% of the
Franchisee's Resort Guest Shuttling fleet at the time of franchise
award, with 100% clean fuel vehicles in regular operations achieved
within 1 year.
The :ART fleet has already achieved this standard ofclean_fuel operations,
using a fleet that was 85% clean fuel upon inception (Out of 27 vehicles --
2 electric trams, 10 electric buses, and 11 propane trolleys were used).
!'lease see the clean fuel utilization report in Attachment R.
2. Fueling — Franchisee must demonstrate ability to obtain clean fuel
resources in a timely and reliable fashion.
.ART fueling is done with on -site chargers and a propane fueling station
with days storage capacity. A long -term contract for propane
delivery is maintained by the A RT Operator, with Mutual Propane. Please
see Attachment S for copies of the charging and fiieling station permits
and supply contract
3. Traffic Mitigation — Franchisee shall use a fare structure that
encourages use of the Guest Shuttle system.
The ART system utilizes an unlimited use day pass fare structure which
encourages multiple trips. This type of system helps to fulfill the traffic
congestion mitigation requirements of the Anaheim Resort Specific Plan.
!'lease sec Attachment 11 for the fare structure of the ART system, as
demonstrated hl the s1'.stem snap-
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RESORT SHUTTLE FRANCHISE APPLICATION: Anaheim Transportation Network
C. Vehicle Standards
1. Vehicle Age - Franchisee must ensure that all vehicles entering into
guest shuttle service must be no more than one model year old. No
vehicles may be in service that are more than seven (7) model years of
age.
Please see Attachment 1' for a complete breakdown of the ART fleet.
?. Vehicle appearance — Franchisee will ensure that all vehicles will be
decorated with a common theme that matches aesthetic design
schemes of The Anaheim Resort. All painted surfaces shall be in good
condition. Normal wear and tear to the finish is to be expected, but
paint is to be maintained at a high level of finish throughout the
franchise period in order to present the best possible image to the
public. All painted surfaces shall be free from graffiti and scratches,
and there shall be no perceivable difference in gloss or shades of
individual colors. It shall be the responsibility of the Franchisee to
assume all costs associated with painting the vehicles to these
standards in regard to fading or discoloration from wear and tear.
/'lease see Attachment I- for a visual of the ART bus theming and
Attachment G jar details of the appearance standards the ART Operator is
contractually bound to maintain (Scope, Section 12, page 46).
3 Maintenance — Through a Preventive Maintenance program, the
Franchisee shall cause all components of each vehicle including its
body, frame, furnishing, mechanical, electric, and hydraulic or other
operating systems to be maintained in proper working condition free
from damage and malfunction. The Franchisee shall be responsible
for keeping a vehicle file by vehicle number, documenting all vehicle
maintenance to include Preventive Maintenance, scheduled
maintenance and inspections, parts usage, unscheduled maintenance,
energy usage, and labor expended on each vehicle. The Franchisee is
responsible for keeping the vehicle file current. The Franchisee shall
he responsible to ensure that a vehicle defect report is completed daily
by the driver on each vehicle prior to daily service. Any significant
vehicle damage caused in any accident or otherwise shall require the
Franchisee to immediately repair such damage, which is determined
to impair safe mechanical operation of the vehicle.
Please sec Attachment U for the ART Preventative Maintenance program
and reporting forma
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RESORT SHUTTLE FRANCHISE APPLICATION: Anaheim Transportation Network
4. Cleanliness - The Franchisee shall cause, on a scheduled basis, each
vehicle to he maintained in a clean condition throughout, both interior
and exterior. The Franchisee shall ensure the cleanliness of each
vehicle prior to the commencement of each service day. The exterior
of each vehicle shall be kept clean form road dust, mud, tar, grime,
and graffiti. The vehicle exteriors shall be washed daily when in
service and within twenty -four (24) hours after each rainfall or any
other condition affecting vehicles exterior appearance. The interior of
each vehicle will be thoroughly cleaned daily. This complete cleaning
shall include, but not be limited to, ceiling, walls, area behind the
seats, floors, driver area, ancillary equipment, and windows. Seats
should be cleaned regularly and marks and stains removed promptly.
Seats that are worn, excessively stained, or torn must be repaired or
replaced. The interior shall be maintained free from any vermin at all
times. The Franchisee is expressly prohibited from using any vermin
control products or application procedure for such project that would
he hazardous to the health and well being of the passengers and
driver of such vehicle. The interior passenger compartment of each
vehicle shall be free of noxious odors from cleaning product and
vermin control products.
/lease sec Attachment 1 ` for a copy of the AR1' cleaning contract.
S. Graffiti - The Franchisee shall remove all graffiti from the vehicle as
soon as it is found, or as soon as it is practical at the end of the day or
before it goes in service the next day. If the graffiti is offensive or
vulgar and cannot be removed, that vehicle shall be taken out of
service immediately. No vehicle shall start revenue service with
graffiti on any surface of the vehicle. If graffiti is etched or scratched
into glass or insert, that glass or insert must be repaired or replaced
before the vehicle is placed back into revenue service.
Please Attachment Ci for details of the appearance standards the ART
Operator is contractually bound to maintain (Scope,Sectionl2, page 46).
We welcome . your inspection of any ART vehicle during any service day
and are confident that they will maintain Resort Quality appearance.
6. ADA compliance - All vehicles in the Resort Guest Shuttling fleet are
wheelchair- accessible and meet Federal ADA standards. All vehicles
must be outfitted with internal electric signs and an audio system to
visually display all stop names and to aurally identify all stops. All
vehicles must be outfitted with external electric signage on the front
and curb side to identify route and destination.
Each vehicle in the ART fleet is wheelchair accessible. Visual and audible
.vtop annunciation equipment is being selected and will be installed prior
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RESORT SHUTTLE FRANCHISE APPLICATION: Anaheim Transportation Network
to issuance of the requested franchise. Please see Attachment T for
i "('hide Specifications
7. Advertising — In order to maintain a professional appearance and a
common Resort theme, no exterior advertising is permitted on any
Resort Guest Shuttling vehicle. Approved decals of the agencies
responsible for the funding of the project and required
licensing /permit information will be permitted on vehicle exteriors.
The Franchisee shall not affix and shall not permit to be affixed to the
interior or distributed within any vehicle any political materials, and
shall not utilize or permit to be utilized any advertising of tobacco
and /or alcohol products and /or all and any advertisements they may
be inappropriate in a family oriented vacation destination
environment.
Please see Attachment 11 a visual of the AR7 bus, with no racks or
placement of any exterior advertising; and Attachment G for details of the
advertising standards the ART Operator is contractually bound to
maintain (Scope, Section 10. E,F&G, page 40). Again, we invite field
inspection to demonstrate our compliance with this important Resort
standard
I). Personnel Standards
1. Qualifications - All drivers will maintain a current California Class A
or Class B commercial driver's license with both air brake and
passenger endorsements, and maintain a current Medical Examiner's
Certificate (DL 51); will conduct daily pre -trip and post trip vehicle
safety inspections; and will complete annual refresher training on
safety procedures and ADA procedures. All drivers will have the
ability to follow written and oral instructions in English; write reports
in English; and speak English sufficiently to deliver a clear and
engaging narration to Resort visitors. Drivers will be aware of basic
resort features and operating details and shall answer guest questions
in a friendly and positive manner.
All repair work must be performed by maintenance personnel who
have demonstrated experience and skills in the work to be performed.
All mechanics must possess a valid and current ASE certification in
all relevant categories pertinent to the mechanic duties, including
preventive maintenance inspections, within twelve (12) months of
beginning maintenance work on Resort Guest Shuttling vehicles. The
Franchisee's maintenance personnel will have knowledge of and
certification in diagnostic procedures, electrical systems, brake
systems, and related mechanical parts, methods, and procedures
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RESORT SHUTTLE FRANCHISE APPLICATION: Anaheim Transportation Network
normally used in servicing mechanical equipment for transit vehicles
and over the road coaches.
Please sec' Attachment il' for a smnmar y personnel record of all current
ART drivers and mechanics. The ART operating contract also requires
that these standards he met - please see Attachment G, Scope, Section 17,
page 51).
2. Training - All drivers and Resort Guest Shuttling related staff will
attend and complete customer service training that is equal to the
caliber of whal is offered at the Disney University, and will at all times
employ the techniques presented at such training to a level consistent
with that of a world class resort. All personnel are responsible for
knowledge of the service system design, including the routing and
stops, fare policy, schedules, access to major attractions, and regional
service connectors, ADA requirements as it relates to stop
announcements and physically challenged passengers, etc. Resort
Guest Shuttling personnel must maintain a courteous attitude,
answering to the best of their ability any passenger questions
regarding the provision of service, or of the Resort. Personnel must
also report all passenger complaints and operational problems to
management staff.
Please see Attachment X for a training program required of all drivers
The ART operating contract also requires that these standards be met -
please see :attachment G. Scope, Section 19. page 40).
3. Appearance - All drivers will be neatly groomed and outfitted in an
official uniform, including name tag. All drivers must report to the
Dispatcher before starting their shift and at the end of their shift, to
ensure that all appearance and uniform standards are met.
Absolutely no smoking will be allowed by drivers in Resort Guest
Shuttling vehicles or in close proximity to the vehicle entrance or
within eyesight of guests.
Please sec Attachment A' for the ART operator appearance standards.
The .ART operating contract also requires that these standards be met -
please see .Attachment G, Scope, Section 19, page 40).
A. Supervision - Drivers will be supervised. Field Supervisors will be
physically present in The Anaheim Resort during 100% of Resort
Guest Shuttling operating hours to monitor and ensure driver quality
and performance, and to ensure the smooth operation of all Resort
Guest Shuttling.
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RESORT SHUTTLE FRANCHISE APPLICATION: Anaheim Transportation Network
/'lease see the attached ART supervision and staffing schedule in
.4 ttacl L.
t . Operational Standards
1. Dispatch 24 hours
2. Communications - The Franchisee shall provide and install a radio
communications system that will allow for timely and efficient
dispatching, coordinating, and responding to necessary service calls.
The system may be of the Franchisee's choice, but must include the
necessary performance elements of the system. Each Resort Guest
Shuttling vehicle, as well as each administrative vehicle, shall have a
receiver /transmitter installed and operational. In addition, hand -held
mobile units shall be provided for all street supervisors, vehicles with
temporarily inoperative radios, Parking Operations Office at the
Anaheim Convention Center, and other personnel, as needed. The
radio system is to be used for operational purposes only. No
advertising shall be permitted on the radio system. Vehicles will not
be operated in Resort Guest Shuttling service without a functioning
radio in the vehicle. Franchisee shall at all times have operating
hand -held radios or other communication devices available for
distribution to drivers whose vehicle communication systems are
inoperative. If a radio fails while in service, the driver shall notify the
dispatcher by landline or through another driver, and a hand -held
radio shall be dispatched to the driver without delay.
plans to handle peak times (summer, holidays, conventions).
4. Dwell time at stops
5. Operational procedures for sharing bus bays and pickup locations
6. Record keeping
7. Reporting
F. Monitoring Standards
1. Customer satisfaction surveys
2. Myster rider program
3 Audits
G. Safety Standards
1. Cashless operations
?. Insurance and Indemnifications - Franchisee must maintain auto insurance
coverage levels of at least $25 Million per occurrence for all Resort Guest
Shuttling vehicles, and general liability insurance of at least $10 Million.
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RESORT SHUTTLE FRANCHISE APPLICATION: A naheim Transportation Network
3. Operational Safety
IV Qualifications
A. Proposer Experience
1 he Anaheim Transportation Network is a stable non - profit corporation in good standing
ith the state of Califbrnia. Our long track record of contract performance with the City
of Anaheim demonstrates a thorough understanding and practice of the management,
operational and fiscal traits and policies required to meet the requirements of our
proposed franchise.
Throughout our seven years of operation. we have had a significant number of local,
regional. state, and federal grant awards for transportation projects. The Anaheim
1 ransportation Network has met all obligations of each of these funding awards,
including successful completion of all audits and monitoring.
1 he .Anaheim Transportation Network is a substantive entity, even without the ART
guest shuttle programs. We offer a wide range of transportation demand management
(ridesharing) and Welfare to Work programs and services. Our current non -ART fleet
includes 8 leased electric Toyota RAV4 SUVs deployed as station cars.
Please see Attachment J I'm a listing of ATN project references.
In addition to the ATN's experience in transportation programs, we have selected a
strong operator with significant guest shuttle experience in the City of Anaheim. Please
see Attachment K for a summary of our operator's experience and qualifications. This
summary includes a listing of all current drivers, whether they are full or part time, and
their y ears of experience.
1 he ATN's professional management team is led by Executive Director Laurie Smith,
who has 10 years of experience in association management. Transit Operations Manager
Dave Rale\ brings 30 years of transit operations experience to the ATN. Dave's primary
responsibilities include operator performance monitoring and guest customer service.
The ATN Board of Directors bring a diverse, experienced guiding hand to the ATN --
ensuring that all needs of the Anaheim business community and our guests are
recognized Please see Attachment L for key staff resumes and Attachment C for a
listing of the Board of Directors.
B. Financial Stability
Audited balance sheets. cash flow and income statements are provided in Attachment M.
"I hese documents were prepared as described by generally accepted accounting principals
for the most recent 3 years.
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RESORT SHUTTLE FRANCHISE APPLICATION: Anaheim Transportation Network
"the ATN is not party to any pending litigations, fines or enforcement proceedings by
other cities or public entities nor are they involved in any bankruptcy filings.
A projected 3 -year cash flow analysis is found in Attachment N, including projected
operating expenses assuming award of the requested franchise.
()KAY -- 1 NEED A STATEMENT HERE ABOUT OUR INSURANCE AND
BONDING CAPABILITY WHAT LANGUAGE IS TYPICAL FOR THIS?
(. Anticipated Ability to Meet and Maintain Performance Standards
Demonstration of the ATN's ability to meet and maintain performance standards is
discussed or referenced above for each Service Standard.
During the first 3 months of operation, percent of ART operations occurred within
schedule parameters.
The service standards proposed are met with the current number of vehicles in service.
Please see the attached vehicle assignment outline in Attachment 0 as a demonstration of
this capacit\.
V. Conclusion
Benefits to the issuance of a franchise
14
EXHIBIT B
REQUIREMENTS FOR OPERATION OF FRANCHISED RESORT TRANSPORTATION
SERVICES
Franchisee' s Application and Proposal submitted December 12, 2002, is hereby incorporated
herein by this reference as though set forth at length and shall be referred to as Exhibit "A" on file
in the Office of the City Clerk.
Franchisee shall operate its Franchise in conformance with this Franchise Ordinance, Exhibit
"A" and this Exhibit `B" and shall not permit operation of any resort transportation vehicle under
its ownership or control, except in accordance with the Exhibit "A ", this Exhibit "B" and the
Franchise Ordinance. Where the requirements set forth in this Exhibit `B" conflict with the
requirements set forth in Exhibit "A," this Exhibit `B" shall apply.
1. Each resort transportation vehicle franchised hereunder shall display all permits
issued Franchisee shall maintain a minimum of ten (10) electric vehicles, two (2) electric trams and
twenty -five (25) propane trolleys owned and operated by Franchisee.
2. Each resort transportation vehicle shall have prominently displayed in the passenger
compartment a schedule of rates and charges, the driver's name and address, the owner's name,
address and telephone number and the resort transportation identification number.
3. No resort transportation vehicle shall be operated unless the passenger compartment
is in a clean and sanitary condition.
4. The name or trade name of the owner must be stenciled or painted upon the outside
of each resort transportation vehicle.
5. Drivers of Resort Transportation Vehicles.
5.1 No driver shall operate a resort transportation vehicle for more than twelve
consecutive hours nor shall any driver operate a resort transportation vehicle without
having had, immediately preceding such twelve hours of operation, no less than eight
consecutive hours time off within the previous sixteen hours during which no resort
transportation was operated by such driver.
5.2 Drivers shall maintain a supply of receipts for use by passengers.
5.3 A driver shall not leave his or her vehicle to solicit passengers.
5.4 All drivers must maintain a current California Class A or B commercial driver's
license with both air brake and passenger endorsements, Medical Examiners
1
'Mr - r I
Certificate (DL5 1), be able to conduct pre -trip and post -trip safety inspections, and
complete annual refresher training, safety procedures, and ADA procedures.
Franchisee must show proof of participation in the DMV Pull Program.
6. Personnel
6.1 All personnel coming in contact with the guests shall undergo alcohol and
drug testing programs and pre - employment testing.
6.2 Training. All drivers, mechanics, and other personnel dealing with guest
transportation services shall complete customer service training, empathy training,
and training on the ADA procedures and requirements.
6.3 Safety. Franchisee shall ensure that its contractors, employees, drivers and
other personnel abide by Franchisee's written Safety Programs. Franchisee's Safety
Programs shall, at a minimum, comply with applicable Federal regulations of the
Occupational Health and Safety Administration, an any amendments thereto, as well
as any other pertinent Federal, state, and/or local safety or environmental laws, codes,
rules or regulations.
6.3.1 Franchisee shall ensure that regular and continuous formal safety
instruction for all personnel assigned to perform any activities under this
Franchise is provided and shall require them to attend regularly scheduled
meetings at least four times per year, or more frequently, as may be deemed
necessary.
6.4 Appearance. All personnel coming in contact with guests shall be neatly
groomed and outfitted in uniforms, including nametags.
7. Resort Transportation Vehicles. No resort transportation vehicle shall be operated
in a manner that violates the terms and conditions of this ordinance granting the Franchise or the
representations made and commitments undertaken in the Franchisee's application for its Franchise.
7.1 Vehicle Age. All vehicles proposed to be used for guest transportation
service shall be no more than three (3) model years old at the initiation of service into
the fleet and may not be in service for more than seven (7) years.
7.2 Vehicle Appearance and Graffiti. All painted surfaces of guest transportation
vehicles shall be in good condition. Normal wear and tear is acceptable. All surfaces
shall be free from graffiti and scratches with no perceived differences in gloss or
shades of individual colors. The City of Anaheim franchise and clean fuel vehicles
decals shall be clearly displayed on all vehicles at all times.
2
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7.3 Maintenance. Preventive Maintenance Program (PM) shall be performed every
3,000 miles or 30 days, but not less than 45 days, whichever occurs first. All
maintenance work shall conform, but not be limited to, the requirements of Title 13,
Article 6 of the California Vehicle Code. All maintenance work shall be performed
by personnel with valid and current ASE certification in all relevant categories
pertinent to mechanics duties, including PM inspections, within six (6)months of
Franchise award and thereafter throughout the term of this Franchise.
7.4 Cleanliness. Exterior surfaces of each vehicle shall be kept clean of road dust,
mud, tar, grime, and graffiti, or any other condition that may affect vehicle exterior
appearance. Vehicle exteriors must be washed at least every three (3) days and
within twenty -four (24) hours of rainfall. All graffiti must be removed as soon as it
is found.
7.5 ADA Compliance. Franchisee shall ensure that all vehicles providing guest
transportation service meet the provisions of the Americans with Disabilities Act of
1990, (P.L. 101-336) and Section 504 of the Rehabilitation Act of 1973 (P.L. 93 -112)
and implementing regulations set forth in 49 C.F.$., Parts 37 & 38, at the time of the
Franchise award.
7.6 No Advertising. No resort transportation vehicle may display advertising.
8. Transportation service shall be available to all event centers located in the City of
Anaheim as designated by the City Manager, or his or her designee, including but not limited to,
Disneyland, Disney's California Adventure, Downtown Disney and the Anaheim Convention Center.
9. Franchisee agrees to make available to major employers in The Anaheim Resort who
are required to comply with Ride Share requirements and who contract with Franchisee for resort
shuttle transportation, daily pickup and delivery of employees who work within The Anaheim Resort
and live within the City of Anaheim within a three -mile radius of The Anaheim Resort.
10. Franchisee shall meet event centers operating schedules. At minimum, transportation
service shall be operated on a one -half ('/z) hour basis for the duration of the event center's operating
hours. Service shall begin a minimum of one -half ('/2) hour before event center opening and finish
no earlier than one -half (' /2) hour after event center closing. Operating schedules shall be available
and provided to the guests.
11. Franchisee shall maintain a minimum of 95 percent on -time performance record.
12. Franchisee shall meet peak season and time -of -day transportation service demands
up to 10% over historic rider -ship (past 12 months).
13. Franchisee shall establish a guest complaint resolution process.
3
14. Franchisee shall meet the intent of The Anaheim Resort, Disneyland Resort, Hotel
Circle, and Stadium Business Center Specific Plans to procure vehicles from the AQMD approved
Clean Fuel list of certified low emission vehicles.
15. Franchisee shall operate the clean fuel fleet of vehicles for guest transportation
services. Clean fuels shall power at least 75% of the fleet within 12 months of the Franchise award
and 100% of fleet within 18 months of the Franchise award. Clean fuels may include: Compressed
Natural Gas, Liquefied Natural Gas, Propane, Fuel Cell, Electricity, and Hybrid engines. Vehicles
shall display appropriate decals clearly indicating clean fuel type.
16. Franchisee shall obtain access to the clean fuel infrastructure necessary to maintain
operation of the vehicles.
17. Franchisee shall provide proof that the proposed guest transportation service is NOT
duplicative in nature to the service(s) already rendered. This proof will demonstrate that traffic
congestion will not be increased within the City by operation of this Franchise.
18. Dispatch
18.1 Dispatch shall be available during transportation service operations
18.2 A two -way communication devise shall be installed and available on all
vehicles providing guest transportation service.
19. Record Keeping. Driver records, maintenance records, accident reports, and other
pertinent information related to the operation of guest transportation services shall be maintained for
length of the franchise award and shall be made available upon request to City.
20. Annual Reports. Annual reports shall be submitted and shall provide operational
data as outlined in this Franchise.
21. Stop Locations. An exhibit/map of the proposed transportation service routes and
public bus stop locations shall be provided by Franchisee for approval by City Manager, or his or
her designee. Proposed use of public bus stops is not guaranteed and will be approved on a case -by-
case basis based on existing usage and potential future impact.
22. Financial Controls. Financial data shall be kept in accordance with accepted general
accounting principles.
22.1 Audited financial statements for the past three years shall be maintained for
review by City of Anaheim.
4
T I
23. Evaluation. Ongoing guest satisfaction evaluations shall be provided by the
Franchisee. Findings shall be provided in the annual reports.
24. Auditing. With reasonable notice, the City may audit necessary records with regard
to the service provision. Audit of records may include, but not be limited to, personnel records,
maintenance records, statistical data, invoices, materials, and other data related to all matters covered
by the Franchise.
25. Passenger Safety. All personnel coming in contact with the guests shall undergo
alcohol and drug testing program and pre - employment testing. All statutory references concerning
testing shall be in compliance with the Federal Motor Coach Safety of Transportation, Subtitle A-
Office of the Secretary of Transportation PSMP 40 (procedures for transportation work place drug
testing programs ) and Subchapter B - Federal Motor Carrier Safety Regulation, PSMP 382
(Controlled substances and alcohol use and testing).
26. Insurance. Comprehensive general liability coverage of $25 million per occurrence
and general liability of $10 million.
27. Franchisee shall demonstrate ability to sustain and maintain proposed level of service
and vehicle capacity to meet demand for transportation services.
28. Franchise shall not become effective unless and until all of the following
requirements have been satisfied:
28.1 This Ordinance granting the Franchise is effective.
28.2 Franchisee has certified that it operates exclusively within the limits of the City
of Anaheim
28.3 Franchisee has provided a timely letter of acceptance as to all the terms and
conditions established by the City Council for granting this Franchise.
28.4 Franchisee has provided an up to date and complete list of the vehicles to be used
to perform the services by registration or license number and the personnel assigned thereto as of the
date of Franchisee's acceptance of this Franchise.
28.5 Franchisee has provided evidence of compliance with the insurance requirements
and any other terms and conditions of this Ordinance and any other term and condition of operation
included within the Regulations or imposed by the City Council, the City Manager or the Chief of
Police.
29. Should any of the insurance requirements in this Exhibit B be in conflict with any
provisions in the Ordinance, the more stringent provision shall apply.
5
ANAHEIM RESORT TRANSIT APPLICATION FOR FRANCHISE EXTENSION:
Anaheim Transportation Network
ATTACHMENT G
ART Fare Matrix
G
ANAHEIM RESORT TRANSIT
2011 FARE MATRIX
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ART CASH FARES
FARE CATEGORY LOCAL FIXED ROUTE
Regular Adult (Age 9 and Above) $3.00
Regular Child (Ages 3 to 9) $1.00
Senior Citizen * $1.00
Disabled ** $1.00
Companion * ** $1.00
Personal Care Attendant * * ** $3.00
* Medicare Card or any other form of government issues identification
** Pre - approved American with Disabilities (ADA) applicants
* ** A companion is anyone who travels with a senior citizen and /or a person with
disabilities. Prior issued identification required
* * ** A personal care attendant is a person who assists the ADA - eligible person to board,
ride, and disembark
Pre -Paid ART PASSES
Only ART Day Passes will be accepted within ART service area
FARE TYPE ART 1 -Day ART 3 -Day ART 5 -Day
Regular Pass Regular Pass Regular Pass
Price $4.00 $10.00
$16,00
Fixed Route Yes Yes Yes
Look for the date stamped
On the back of the pass a �„ "»a�k;a °°
4 6 OFF 2alto, .g ff � OFF 21V.% 4 8 OFF MITLIt.
If pass is illegible, use the s8 OFF r yosoma *8 OFF LIZZ
„ READ CARD" option an the
Farebox
Pre -Paid ART PASSES -- Continued
Only ART Day Passes will be accepted within ART service area
FARE TYPE ART 1 -Day ART 3 -Day ART 5 -Day
Regular Child Pass Regular Child Pass Regular Child Pass
Price $1.00 ' $2.00
$3:00
Fixed Route Yes Yes Yes
Look for the date stamped
On the back of the pass r --
If pass is illegible, use the f F ^- --'* ,,.. --•••.
"REAL) CARD" option on the 1111 I
Forebox I" "�
y
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Pre -Paid ART PASSES — Continued Walt Disney Travel Company
Only ART Day Passes will be accepted within ART service area
FARE TYPE ART 5 -day ART 5 -day
Regular Pass -- Adult Regular Pass -- Child
Price $16.00 $4,00
Fixed Route Yes Yes
Look for the dote stamped
On the back of the pass
if pass is illegible, use the 4,,w,
'
"REAL? CARD" option on the
Farehox €li' aEilxu iii `k ttk
R,MUi h.
Pre -Paid ART PASSES — Continued Get Away
Only ART Day Passes will be accepted within ART service area
FARE TYPE ART 3 -Day ART 5 -Day
Regular Pass -- Adult Regular Pass -- Adult
Price $10.00
$16.00
Fixed Route Yes Yes
Look for the date stamped
On the back of the pass
If pass is illegible, use the
1 158 -
"READ CARD" option on the
Forebox matt 1 4i4' < ` �1
Meg w
Pre -Paid ART PASSES — Continued Get Away
Only ART Day Passes will be accepted within ART service area
FARE TYPE ART 3 -Day ART 5 -Day
Regular Pass -- Child Regular Pass -- Child
Price $2.00 $4.00
Fixed Route Yes Yes
Look for the date
stomped 4
On the back of the pass
If pass is illegible, use rr 74
4.
the "READ CARD" option
on the Farebox
Pre- Approved ART -- Walt Disney Company Silver Pass
FARE TYPE Walt Disney Company Silver Pass
Fixed Route Yes
Pass holder and three (3) passengers �� r
Pass holder must be present at
boarding
Pre -Paid ART PASSES — ART Badge Identification
FARE TYPE ATN/MV Employee Pass
Fixed Route Yes
ATN and MV employees
tyna KYp®r
Reduced Fare ART Passes
Only ART Day Passes will be accepted within ART service area for senior citizens and
individuals with disabilities
FARE TYPE ART 1 -Day ART 3-Day ART 5 -Day
Reduced Fare Pass Reduced Fare Pass Reduced Fare Pass
Price $2.04 $5.00
$8.00
Fixed Route Yes Yes Yes
Look for the date stamped
On the back of the pass * 4,�- 4,"1
REDUCED REDUCED
If pass is illegible, use the
"READ CARD" option on the
Farebox e
DAY DAY
FARE PASS FARE PASS
Reduced Fare OCTA Passes
Identification Cards
Only ART Day Passes will be accepted within ART service area for senior citizens
and individuals with disabilities
FARE TYPE OCTA Disabled OCTA Senior OCTA Mobility OCTA ACCESS
Reduced Fare ID Citizen Trainer Reduced Fare
CARD ID CARD No Fare ID ID Card
Price $1.00 $1.00 $1.00 $1.00
or a valid or a valid or a valid or a valid
ART day pass ART day pass ART day pass ART day pass
Fixed Route Yes Yes Yes
Look for the date
stamped
On the back of the pass . y >_ d Q
If pass is illegible, use
the "READ CARD"
option on the Farebox
National Identification Card
Only ART Day Passes will be accepted within ART service area for senior citizens and
individuals with disabilities
FARE TYPE Medicare Disabled DMV Placard
Card Card ID Receipt
Price $1.00 $1.00
$1;00
or a valid or a valid or a valid
ART day pass ART day pass ART day pass
Fixed Route Yes Yes Yes
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National Identification Card — Continued
Only ART Day Passes will be accepted within ART service area for senior citizens and
individuals with disabilities
FARE TYPE Veteran New Veteran Braille
ID Card ID Card Institute ID Card
I Price $1.00 $1.00 $1.00
or a valid or a valid or a valid
ART day pass ART day pass ART day pass
Fixed Route Yes Yes Yes
Look for the dote
stamped � � ,. q,a„
On the back of the pass K �,
s � n , . ,.
._,,,,,,,,,,
If pass i illegible, use
the "READ CARD"
( 1 option on the Farebox
ANAHEIM RESORT TRANSIT APPLICATION FOR FRANCHISE EXTENSION:
Anaheim Transportation Network
ATTACHMENT H
ART Bus Wrap Program
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3
ANAHEIM RESORT TRANSIT APPLICATION FOR FRANCHISE EXTENSION:
Anaheim Transportation Network
ATTACHMENT I
Scope of Work
1
SCOPE OF SERVICES
SEC. 1 INTRODUCTION
This Exhibit "A" to the Agreement Regarding Operation of Anaheim Resort transportation Service (the
"Agreement ") delineates the scope of services to be provided by the Contractor. This Exhibit includes
basic service requirements, administrative requirements, and reporting requirements. Unless otherwise
stated, all capitalized terms referenced herein shall have the same meaning as described in the
Agreement.
SEC. 2 DESCRIPTION OF SERVICES AND SERVICE AREA
A. The ART service will be provided in the "Anaheim Resort ", as defined in the Agreement
to include both the area described in the Anaheim Resort Specific Plan, City of Anaheim
and to areas beyond, such as the Platinum Triangle. Expansion of the ART service to
additional areas not yet serviced by the ATN may be authorized only by the ATN.
B. ART service will be composed of a series of routes that allow riders to circulate
throughout the designated ART service area. All participating business establishments in
the Anaheim Resort must be accessible via one of the ART routes. Contractor will work
with the ATN to develop routes and stops adequate to meet the needs identified by the
ATN. The ATN shall have final authority to set routes and stops for the ART service. The
ATN shall authorize all routes and stops in writing. Contractor shall not issue, publish, or
release in any way route maps or stop locations that have not been authorized by the
ATN.
C. Contractor will work with the ATN to develop a level of service in the form of monthly
work orders ( "Level of Service ") that are designed to meet the ridership needs identified
by the ATN from month to month. The ATN shall have final authority to establish the
Level of Service for the ART service. Contractor shall not issue, publish or release in any
way Level of Service standards that have not been authorized by the ATN.
D. Contractor will work with the ATN to the extent changes in routes, stops, or Level of
Service are needed.
1
SEC. 3 OPERATING STANDARDS
A. Vehicles shall be operated with primary regard for the safety, comfort, convenience and
overall satisfaction of the patrons and employees of the Anaheim Resort.
B. Service shall be provided as scheduled or according to any adjusted schedule
established by the ATN, including route modifications required as a result of a declared
emergency. The Contractor shall strive to maintain on -time performance; however, the
Contractor shall not be held responsible for failure to provide on -time performance due
to unusual weather or traffic conditions, unavoidable vehicle malfunction, or naturally
occurring disaster, if sufficient documentation is provided to the ATN. Contractor shall
provide in the proposal its proposed operational plan for maintaining on -time
performance. Contractor shall also provide in its proposal a proposed operational plan
for expeditious resuming of service in the event of a road call or other interruption in
service. Operational difficulties that result in missed trips or vehicles not operating as
required by the Agreement must be reported immediately to the ATN.
C. Procedures shall be established to ensure that project management staff are aware of
passenger complaints and operational problems. Drivers are to report any passenger
complaints or operational programs with the vehicle immediately to management staff,
who will ensure that appropriate measures are taken by supervisory and /or
maintenance staff to correct the problem and that all complaints are reported to the
ATN.
D. Contractor shall discuss its plan for the monitoring of service quality, including on -time
performance, missed trips, preventive maintenance of vehicles, vehicle cleaning, driver
courtesy, etc.
E. Upon declaration of any emergency by the City or authorized City representative
responsible for transportation - related activities, the Contractor shall deploy vehicles in a
manner described by the City as part of the Emergency Operations Transportation
Services Plan. However, the City shall be obligated to compensate the Contractor for
services provided during the period of declared emergency.
2
F. The Contractor may, from time to time, be required to provide non - declared emergency
service, which does not necessarily require the declaration of an emergency by the City.
Such emergency service will require re- routing of the regular service, notification of
passengers, and increased road supervision and monitoring. This situation, which may
be prompted by unforeseen road construction, road closures, special events, or police
incident, may require the Contractor to provide re -route service. In the event that such
an occurrence takes place where no advance notice is given, the Contractor shall take
the responsibility to produce a re- route, with minimal interruptions to service,
immediately notify the City, dispatch a supervisor to monitor the area and the situation,
and return to the normal route /operation as quickly as possible. When advance notice is
received, the Contractor shall work with the City and ATN staff to develop a re -route
plan, post rider alert bulletins, and in some situations pick up and post signs provided by
the City. The Contractor shall also be responsible for removing the rider bulletin and
signs as soon as the emergency is over.
SEC. 4 FARE STRUCTURE
A. The ATN shall determine the fare structure.
B. All fares collected are the property of the ATN.
C. The Contractor shall work with the ATN and the local community to maintain the
operation of a fare- based transportation system.
D. Only ATN- issued fare media will be accepted by vehicle operators as access to the ART
service.
SEC. 5 FARE COLLECTION AND ACCOUNTABILITY
3
A. ART service is a fare -based public transportation service. The ATN contracts with
businesses and other points of sale to sell the ART fare media.
B. The ATN's responsibilities include general administration and quality control of the ART
service; marketing; fare orders fulfillment; provision and distribution of the fare media;
daily, monthly, and annual reconciliation of fares; collection of fare and /or contractual
obligations; financial auditing; reporting functions; administration of the Franchise;
ridership and vehicle performance reporting in compliance with the grant funded
programs.
C. The ATN shall work with the Contractor to administer and monitor the official fare
collection media for ART services. The Contractor shall be responsible for the validation
of ART passes upon passenger boarding and collection of cash fares from passengers
who do not use a valid ART pass and shall cooperate generally with the ATN and work
with the local community to ensure smooth operation of the fare -based system.
D. Considering the quasi - public structure of the ART service, sale of "promotional
packages" shall not be allowed. Provision of ART service shall not be tied to other
services in any way, nor may ART service be discounted. Contractor is free to solicit
other business opportunities in the Anaheim Resort provided those services are neither
competitive with nor interfere with the ART services or the planned or logical extension
or expansion of those services.
SEC. 6 GENERAL RESPONSIBLITIES OF THE CONTRACTOR
A. The Contractor shall coordinate, manage, and control all necessary program activities
pertaining to Fleet Vehicles which shall include: providing vehicle operations; vehicle
maintenance; fueling of the Fleet Vehicles; maintenance of related vehicle
infrastructure; operating personnel; driver and other personnel training; developing
administrative procedures, performance statistics, and reports; and developing methods
to maximize service efficiency.
B. The Contractor shall not enter into an agreement with any other party for use of
equipment or personnel dedicated to this service without the written approval of the
4
ATN. All Fleet Vehicles must have necessary permits and appropriate decals and may
only be operated in the Anaheim Resort, unless authorized in writing in advance by the
ATN.
C. The Contractor shall implement and administer a comprehensive program of alcohol
and drug testing as mandated by the Omnibus Transportation Employees Testing Act of
1991. Contractor shall administer alcohol and drug testing for employees not covered by
the Omnibus Transportation Employees Testing Act of 1991, and pre - employment
testing on a needed basis. All statutory references concerning the ART service refer to
the Federal Motor Carrier Safety Regulations, Title 49- Transportation, Charter III - Federal
Highway Administration, Department of Transportation, Subtitle A- Office of the
Secretary of Transportation Part 40 (procedures for transportation work place drug and
alcohol testing programs) and Subchapter B- Federal Motor Carrier Safety Regulation,
Part 382 (controlled substances and alcohol use and testing).
D. The Contractor shall provide high quality, customer service oriented transit service for
the Anaheim Resort. The ATN will monitor the service closely to ensure that all
contractual responsibilities are met.
E. The Contractor shall ensure that vehicle operators meet the following standards:
1. Operators will meet approved appearance standards.
2. Operators must be in uniforms approved and provided by the ATN whenever
they are operating Fleet Vehicles.
3. Each operator must report to Contractor's Dispatcher before starting his /her
shift and at the end of his /her shift, to ensure that all appearance and uniform
standards are met.
4. Each operator will complete training in customer service to ensure high quality
passenger service and sensitivity. This training may be provided by or at the request
of the ATN in addition to the training offered by Contractor.
5. Operators will be aware of basic resort features and operating details and shall
answer guest questions in a friendly and positive manner.
5
6. Absolutely no smoking will be allowed by operators in Fleet Vehicles or in close
proximity to the vehicle entrance.
7. Operators will not solicit tips from any party under any circumstances.
8. Field Supervisors will be physically present in the Anaheim Resort during 100% of
ART operating hours to monitor and ensure operating quality and performance, and
to ensure the smooth operation of the ART system.
F. The Contractor must be available, and /or be able to acquire in a timely fashion, any additional
equipment and /or personnel required for its performance under the Agreement. Any proposed
modification to the routes /schedules must be furnished to the ATN fifteen (15) days prior to the
proposed service charge. Route modifications caused by non - recurring events (e.g. freeway
accidents) are the responsibility of the Contractor. Route modifications necessitated by
recurring events (e.g. street closures) are also the responsibility of the Contractor, but must be
approved by the ATN. In case of emergency, the Contractor shall respond to modifications to
service immediately upon request of the ATN.
G. The Contractor shall provide such Fleet Vehicles as the ATN may, from time to time, specify for
promotional appearances, uses, or photographs at no cost to the ATN, as long as the vehicles
are available and their use as described does not interfere with service under the Agreement.
H. The Contractor shall refer all media requests to the ATN and shall not provide any information
without prior approval by the ATN. The Contractor shall not issue a press release or initiate
other media contact without first receiving approval from the ATN.
I. The Contractor shall ensure that all personnel cooperate with any operational procedures
pertaining to survey work, including the distribution of survey questionnaires, etc. The
Contractor shall cause drivers of Fleet Vehicles and road supervisors to cooperate and comply
with reasonable requests to collect data on passenger counts, and distribute notices, schedules,
or other promotional materials to passengers in connection with the services provided.
J. The Contractor shall work with ATN to develop, implement and maintain an effective marketing
and public relations program. It shall be the responsibility of the ATN to develop promotional
activities through newspaper, television, radio, and leaflets.
6
K. The Contractor shall be required to attend all meetings and /or training sessions as required by
the ATN. The Contractor may be excused from attendance only by prior written consent from
the ATN.
L. The Contractor shall pay all taxes of whatever character that may be levied or charged upon
equipment, or upon its operation hereunder. Contractor shall also pay all license or permit fees
necessary or required by law for the conduct of its operation hereunder. It is expressly
understood and acknowledged by the parties hereto that any amounts payable hereunder shall
be paid in gross amount, without reduction for any other governmental taxes or charges.
Contractor is responsible for assuming and remitting any applicable federal or state withholding
taxes, estimated tax payments, social security payments, unemployment compensation
payments, or any other fees, taxes, or expenses whatsoever.
SEC. 7 PERSONNEL
A. The Contractor shall be solely responsible for maintaining an adequate quality labor
force, and for the satisfactory work performance of all employees under reasonable
performance standards established by the ATN, subject to labor disputes, walkouts,
strikes, impasse, and the like beyond Contractor's control.
B. The Contractor shall be solely responsible for payment of all employee's wages (the
"living wage" as discussed in the Agreement) and benefits and subcontractors' costs.
Without any additional expenses to the ATN, the Contractor shall comply with the
requirements of employee liability, worker's compensation, employment insurance,
and Social Security.
C. The ATN must be notified in writing of new hires or reassignments of key project personnel.
Contractor will provide the ATN with the names and other identifying information of all
current drivers of Contractor who have any responsibility regarding ART service.
SEC. 8 PERSONNEL PERFORMANCE STANDARDS
A. Regularly assigned drivers or a fully trained back -up driver must be available and on
time to ensure consistent and reliable service.
7
B. All personnel are responsible for knowledge of the service system design, including the
routing and stops, fare policy, schedules, access to major destinations, and regional
service connectors, ADA requirements as it relates to stop announcements and
physically challenged passengers, etc. All personnel must maintain a courteous attitude,
answering to the best of their ability any passenger questions regarding the provision of
service. Personnel must also report all passenger complaints and operational problems
to management staff.
C. The Contractor shall describe how the performance of the drivers, mechanics, and
supervisory personnel will be monitored and evaluated. For example, the drivers should
be evaluated in terms of courtesy, security, schedule adherence, safe driving records,
and ability to efficiently operate electric vehicles; mechanics should be monitored and
evaluated for the timely maintenance, inspection, problem detection, early attention,
and repair of project vehicles. If the Project Manager is responsible for managing these
activities, his /her time allocation should be reflected accordingly.
SEC. 9 STAFFING PLAN
A. The Contractor shall develop a written staffing plan that describes in detail the
performance and functions of all supervisory personnel and other key personnel. An
essential component of this plan should be a list of positions necessary to support the
provision of service, including drivers, mechanics, dispatchers, MIS clerks, supervisors,
operations manager(s), maintenance supervisor, etc.
B. The Contractor shall provide a plan that describes all supervisory tasks and
requirements necessary for the project including road supervision, dispatching, schedule
adherence checks, complaints investigation and response, report writing, and training.
In addition, the plan should include a list of all positions necessary to meet those
requirements and the percentage of time each position which will be devoted to each
task. If personnel are shared between various projects, this plan shall include a list of all
positions for each project, the percentage of time each personnel is assigned to each
project, and the revenue service hours of each project.
8
C. Because road supervision is so critical to the overall efficiency of the ART service, the
Contractor must determine the appropriate number of field supervisors for each service
per shift while vehicles are in revenue service. Contractor must develop a detailed plan
regarding the duties and responsibilities of the field supervisors.
D. The Contractor shall be responsible for notifying the ATN regarding any changes in
proposed personnel policies, duties, or hours that deviate from the Proposal. Personnel
changes include the following positions: project manager, assistant project manager,
maintenance manager, operations supervisors, field supervisors, MIS data managers,
training and safety coordinators, and dispatchers.
SEC. 10 PROJECT MANAGEMENT
A. The Contractor will designate a Project Manager to oversee the proper operations of the
Contractor's services.
B. The Project Manager will provide both on -line supervision and management of
accounts and operating records.
C. On -line supervision shall include, but is not limited to, the following duties:
1. Training and scheduling of all regularly assigned personnel.
2. Arranging the assignment of quality back -up personnel whenever necessary.
3. Distribution and collection of operating reports.
4. Daily monitoring of ridership.
5. Supervision of all staff to ensure the provision of quality service that meets
or exceeds the requirements of this Agreement.
D. Project Management shall include, but is not limited to, the following:
1. Preparation of monthly summaries of operations data on a line by line basis.
2. Maintenance of project accounts.
3. Responsibility for the complete operation of all Fleet Vehicles, including all
ancillary equipment, i.e. charging infrastructure.
9
4. Immediate responsibility for any operational problems and /or passenger
complaints and the reporting of all problems to the ATN in a timely manner.
SEC. 11 FLEET VEHICLE OPERATORS
A. Fleet Vehicle operators will work a schedule that ensures a consistent and overall high
quality of service.
B. Operators must have proficient understanding and use of the English language, a valid
California Class II or Class B (with appropriate endorsements) Driver's License and
Medical Examiner's Certificate, as well as any other licenses required by applicable
federal, state, and local regulations.
C. The Contractor shall comply with all applicable existing future federal, state, and local
regulations concerning drug testing of employees, when applicable. Such programs shall
be explained to vehicle operators.
D. Training must place significant emphasis on techniques for dealing with the public in a
helpful and courteous manner to achieve the maximum level of customer service; this
requirement pertains to regularly assigned and relief vehicle operators. Due to the
critical importance of customer relations training for drivers, Contractor must provide a
detailed description of its driver training program, including customer service and
sensitivity training guidelines.
E. The Contractor shall conduct pre - employment DMV checks of all personnel including
independent contractor or subcontracted employees hired for service, and shall check
DMV records at least every six (6) months for accidents, vehicle code violations, and
valid driver's licenses of its employees whose jobs require them to operate vehicles. This
information shall be made available for review by the ATN upon request.
F. Drivers must be promptly trained and supervised in order to ensure proper energy
conservation techniques for electric vehicles are being utilized on a daily basis.
SEC. 12 FLEET VEHICLES- GENERAL REQUIREMENTS
10
A. The Contractor will be responsible to ensure that all vehicle work is performed in
accordance with the warranty conditions.
B. When not in ART service, all vehicles will be stored in a secure area.
C. The Fleet Vehicles shall not be used on any other service other than that specified by
this Agreement without specific written authority from the ATN.
D. It is the ATN's intention to operate the electric vehicles as Anaheim Resort
transportation vehicles. The vehicles will be rotated each day through primary,
secondary, and spare status so that mileage will be evenly accrued.
E. Only ATN approved exterior advertising is permitted on Fleet Vehicles. The exterior
appearance of the vehicles will be coordinated by the ATN. The Contractor shall cause
such advertising materials as audio, video, or similar devices affixed to such locations of
the vehicles as permitted by the interior vehicle space. In no event shall the Contractor
be required by obligations to third parties to affix such advertising as would place the
Contractor in default of this Agreement.
SEC. 13 MAINTENANCE OF FLEET VEHICLES
A. Through an approved preventive maintenance program, the Contractor shall cause all
components of each Fleet Vehicle including its body, frame, furnishing, mechanical,
electric, hydraulic or other operating systems, to be maintained in proper working
condition free from damage and malfunction. Any significant vehicle damage caused in
any accident or otherwise shall require the Contractor to immediately repair such
damage, which is determined to impair safe mechanical operation of the vehicle.
B. No Fleet Vehicle shall be operated in ART service that has body, paint, or interior
damage unless special permission has been granted by the ATN due to extraordinary
circumstances.
C. In no event shall the ATN be required to repair, replace, or maintain any vehicle.
D. The Contractor, at its sole cost and expense, shall maintain stores of lubricants, parts,
decals, and all other supplies required for the maintenance, repair and operation of all
vehicles utilized in connection with this Agreement.
11
E. The Contractor shall be required to negotiate and process all vehicle warranty claims
through the manufacturer's own warranty department, and is responsible for collection
of any monies, extended warranties, or credits for the length of time the warranty is in
effect.
F. In the event that any of the Fleet Vehicles are needed for any part of a new contract, the
vehicles will be turned over to a new contractor with serviceable tires. Any new vehicles
procured for this Agreement by the ATN will be equipped with new ATN -owned tires.
The Contractor shall be required to provide subsequent tires and wheels. The
Contractor will furnish and maintain tubes and tires for all vehicles utilized at any time
during the term of this Agreement. In no event shall the ATN be required to provide,
repair, replace, or maintain any tires or tubes for any vehicle during the duration of this
Agreement.
G. The Contractor shall dispatch a spare vehicle in the event of a vehicle breakdown or
accident. A spare vehicle must have exterior marking consistent with the vehicle design,
coloration, and signage approved for the Anaheim Resort. The maximum response time
from the moment a trouble call is received until a substitute vehicle arrives shall be
established by the ATN which also reserve the right to establish additional criteria
regarding reliability of response in the event of breakdowns and accidents.
H. The Contractor shall be responsible for keeping a vehicle file by vehicle number,
documenting all vehicle maintenance to include PM, scheduled maintenance and
inspections, parts usage, unscheduled maintenance, energy usage, and labor expended
on each vehicle. The Contractor is responsible for keeping the vehicle file current
throughout the term of the Agreement and shall remit complete copies of all vehicle
files to the ATN at the end of the Agreement. The ATN shall have immediate access to all
vehicle maintenance records and computer access during planned or unannounced
visits or inspections of the Contractor's facility for the duration of the Agreement.
I. The Contractor shall be responsible to ensure that a vehicle defect report is completed
daily by the driver on each vehicle prior to daily service.
12
J. The Contractor shall also submit all required Maintenance Reports to the ATN as
required herein.
K. The ATN shall have immediate and unrestricted access to all vehicle maintenance
records and vehicles during planned or unplanned visits or inspections during the term
of the Agreement.
L. The ATN shall be entitled, at all times, to conduct inspections of any vehicle in order to
determine compliance with appropriate service and maintenance requirements. The
Contractor shall, upon request by the ATN, immediately remove from operation and
shall repair, clean, or take any other reasonable action requested by the ATN in order to
cause such vehicle to be in compliance herewith. The ATN will establish procedures for
the initial inspection and acceptance of all vehicles.
M. Upon completion of a CHP terminal inspection, the Contractor shall immediately notify
the ATN in writing as to whether the Contractor's facility received a satisfactory or
unsatisfactory rating from CHP. The Contractor shall provide a copy of the CHP report to
the ATN and indicate what action is being pursued if any unsatisfactory rating was
received. These reports shall be submitted to the ATN within ten (10) working days
subsequent to the CHP inspection.
N. The Contractor shall maintain a status board in the shop where the vehicles are
maintained. The status board shall contain, but not limited to, the following:
1. Vehicle mileage
2. Date and mileage of last LOF
3. Date and mileage of last PM
4. Date and mileage of last brake inspection
5. Date and mileage of next LOF
6. Date and mileage of next PM
7. Date and mileage of next brake inspection
O. The Contractor shall follow a maintenance program. The maintenance program shall
meet or exceed manufacturer's recommendations or specified guidelines, including all
add -on equipment installed by a second stage manufacturer. Preventive
13
maintenance /safety inspection must be performed every 3,000 miles or 30 days, but not
to exceed 45 days, whichever occurs first. In addition, all maintenance work shall
conform, but not be limited to, the requirements of Title 13, Article 6, of the California
Vehicle Code.
P. The Contractor shall perform any required maintenance to ensure constant display
operation of all revenue service vehicle destination signs.
Q. The Contractor shall maintain all decals applied to the surface of the vehicles at
Contractor's expense. This shall include new, redesigned decals (produced by the ATN)
and decals worn, torn, or faded due to an accident or daily wear and tear. There shall be
no perceivable variation in gloss or shade of the decals throughout the term of the
Agreement.
R. All painted surfaces shall be in good condition. Normal wear and tear to the finish is to
be expected, but paint is to be maintained at a high level of finish as the ATN wishes to
present the best possible image to the public. All painted surfaces shall be free from
graffiti and scratches, and there shall be no perceivable difference in glass or shades of
individual colors. It shall be the responsibility of the Contractor to assume all costs
associated with painting the vehicles to the standards established by the ATN, in regard
to fading or discoloration from wear and tear.
S. The Contractor shall maintain all wheels in a clean and presentable condition. This is to
include, but not limited to, cleaning and painting of wheels and wheel hubs in an even
appearance as to leave no runs, drips, fogged painting, or overspray. No vehicle is to be
in revenue service or in ready status with dirty, unpainted, or improperly painted
wheels.
1. Spare wheels are to be maintained and ready to install on a vehicle in a
clean and freshly painted or polished appearance on both the inside and
outside of the wheel.
2. Aluminum wheels shall be maintained in a polished condition, free from
dirt and oxidation.
14
3. The ATN is granting the Contractor permission to install aluminum
wheels in place of painted wheels, at Contractor's expense, to remove
the need for painting and maintain an evenly painted wheel.
T. The Contractor shall maintain sufficient supplies of replacement glass to replace broken,
scratched, or graffitied windows without affecting revenue operations. No vehicle shall
be placed into service with graffiti etched into surface of any window glass or be
operated with any cracks in the window. The ATN grants the Contractor permission to
install window inserts for graffiti prevention, at its own expense, to reduce the cost of
replacing glass. The type of insert must be approved by the ATN to maintain an
acceptable appearance aboard the vehicle and the inserts must be maintained in
accordance with the provisions hereof.
U. Batteries shall be washed with moderate pressure water jets. High - pressure water jets
of hot or cold water with detergent is appropriate for electric machinery.
V. Batteries shall be cleaned and inspected monthly.
1. Battery Maintenance for vehicles (NiCad) — NiCad batteries shall have electrolyte
water replenished on a monthly basis. Fast charging (if utilized) or
accomplishment of more than one (1) cycle (80 kWh energy throughout) per day
may necessitate more frequent water replenishment.
2. Battery maintenance shall be conducted by the Contractor in accordance with
the manufacturer's recommended practices.
W. If the vehicles are damaged as a result of poor maintenance by the Contractor, then the
ATN may choose to have all required vehicle repairs performed by a company of the
ATN's choosing and subsequently invoice the Contractor for the costs of repairs.
SEC. 14 FLEET VEHICLE CLEANLINESS
A. The Contractor shall cause, on a regularly scheduled basis, each vehicle to be
maintained in a clean condition throughout, both interior and exterior. The Contractor
shall ensure the cleanliness of each vehicle prior to the commencement of each service
15
day. The exterior of each vehicle shall be kept clean from road dust, mud, tar, grime,
and graffiti. The ATN will contract directly with a Vehicle Cleaning Vendor to ensure the
vehicle exteriors shall be washed at least once during each week of service and within
twenty -four (24) hours after each rainfall or any other condition affecting vehicles'
exterior appearance.
B. The interior of each vehicle will be thoroughly cleaned daily. This complete cleaning
shall include, but not be limited to, ceiling, walls, area behind seats, floors, driver area,
ancillary equipment, and windows. Seats should be cleaned regularly and marks and
stains removed promptly. Seats that are worn, excessively stained, or torn should be
replaced. The interior shall be maintained free from any vermin at all times. The
Contractor is expressly prohibited from using any vermin control products or application
procedure for such project that would be hazardous to the health and well being of the
passengers and drivers of such vehicle. The interior passenger compartment of each
vehicle shall be free of noxious odors from cleaning product and vermin control
products. Any vehicle found by the ATN not in compliance with these cleaning
provisions will be removed from service immediately without limiting the Contractor's
service obligations. Once all required actions have been completed by the Contractor to
correct any deficiencies found within this provision, the ATN must inspect and approve
all actions taken prior to the vehicle being eligible for use in scheduled service.
C. The Contractor shall remove all graffiti from the vehicle has soon as it is found, or as
soon as it is practical at the end of the day or before it goes in service the next day. If
the graffiti is offensive or vulgar and cannot be removed, that vehicle shall be taken out
of service immediately. No vehicle shall start revenue service with graffiti on any surface
of the vehicle. If graffiti is etched or scratched into glass or insert, that glass or insert
must be repaired or replaced before the vehicle is placed back into revenue service.
Careful painting of the window frames will be allowed if overspray to surrounding
surfaces is prevented.
SEC. 15 GENERAL REPAIRS
16
A. The Contractor shall provide as required all general repairs to vehicles provided under
this Agreement.
B. The Contractor will be required to obtain original equipment manufacturer (OEM) parts
and supplies. No variance will be allowed regarding OEM replacement parts unless
written requests are submitted by the Contractor with all relative documentation to the
ATN for review, and subsequent written approval forwarded to the Contractor.
C. As a result of vehicle repairs, the Contractor shall ensure that all re- assembly tasks are
performed in such a manner that the vehicle remains in the OEM configuration as it was
received. This includes, but is not limited to, wiring configuration and clamping, power
train components, and body assembly. No variation or vehicle system modifications will
be allowed without the written authorization from the ATN.
D. All accident damage repairs shall be performed by the Contractor. The Contractor must
submit to the ATN a written schedule for such repair. In addition, the Contractor shall
notify the ATN each time an accident occurs. All vehicle repairs shall be performed by
competent repair facilities, which are capable of repairing the vehicle back to its original
configuration, appearance, and structural integrity. Failure to comply with this provision
will result in the ATN having all required vehicle repairs performed by a company of the
ATN's choosing and subsequent invoicing by the ATN to the Contractor for the cost of
repair.
E. All repair work must be performed by maintenance personnel who have demonstrated
experience and skills in the work to be performed. All mechanics must possess a valid
and current ASE certification in all relevant categories pertinent to the mechanic's
duties, including preventive maintenance inspections, within twelve (12) months of
beginning maintenance work on the vehicles. The Contractor's maintenance personnel
will have knowledge of and certification in diagnostic procedures, electrical systems,
brake systems, and related mechanical parts, methods, and procedures normally used in
servicing mechanical equipment for transit vehicles and over the road coaches. The
qualifications of technicians must appear on the proposed Vehicle Maintenance
Program, and be verifiable to the ATN's satisfaction. The ATN reserves the right to
17
require additional assurance throughout the term of the Agreement that maintenance
personnel are properly equipped, trained, and qualified to service, repair, and properly
document repairs to the Fleet Vehicles.
SEC. 16 RADIO AND SMART COMMUNICATIONS SYSTEM
A. The Contractor shall provide and install a radio communications system that will allow
for timely and efficient dispatching, coordinating, and responding to necessary service
calls. The system may be of the Contractor's choice, but must include the necessary
performance elements of the system. Each Fleet Vehicle, as well as each administrative
vehicle, shall have a receiver /transmitter installed and operational. In addition, hand-
held mobile units shall be provided for all street supervisors, vehicles with temporarily
inoperative radios, and other personnel, as needed.
B. The radio system is to be used for operational purposes only. No advertising shall be
permitted on the radio system.
C. Vehicles will not be operated in ART service without a functioning radio in the vehicle.
Contractor shall at all times have operating hand -held radios or other communication
devices available for distribution to drivers whose vehicle communication systems are
inoperative. If a radio fails while in service, the driver shall notify the dispatcher by
landline or through another driver, and a hand -held radio shall be dispatched to the
driver without delay.
SEC. 17 REPORTS
A. The Project Manager, in accordance with the established reporting schedule, will
prepare data reports to be submitted promptly to the ATN. Electronic access to the
reports, i.e. via an email system, is acceptable to the ATN. Contractor shall include a
description of any existing and /or proposed computer system configuration and on -line
service that could accommodate this reporting electronically.
B. The Contractor shall report ridership data for each day of service operation, and shall
include total boarding by stop on a trip -by -trip basis for each ART route. Such reports
18
shall be desegregated for each day of service provided and shall be remitted weekly no
later than 5:00 p.m. on each Tuesday for the proceeding week. The ATN will provide
Contractor with access to the reporting software.
C. A monthly Summary Ridership Report which contains daily ridership and other desired
operating information by route shall be prepared by the Contractor and submitted to
the ATN within ten (10) working days after the end of the month.
D. The Contractor shall conduct once a year a 100 percent ride check for each operating
route. This ride check shall include total boardings, alightings, and onboard passengers
at each stop for each trip operated on a selected day (to be determined by the ATN) All
boardings shall be recorded and the total passenger miles for each route shall also be
calculated. The ridership resulted shall be provided to the ATN in hard copy and
electronic formats. The ATN reserves the right to modify this format.
E. A Monthly Service Evaluation Report shall be submitted to the ATN within ten (10)
working days after end the end of each month summarizing key service quality
measures by route. This report shall be prepared by the Contractor and shall be
consistent with the information contained in the operating and maintenance
performance reports, which are also required by the ATN.
F. Road Call /Missed Trip /Incident Report.
1. A weekly Road Call /Missed Trip /Incident Report shall be transmitted to the ATN.
2. A monthly Summary of Road Calls /Missed Trips /Incident Reports shall be also
submitted to the ATN within ten (10) working days after the end of each month,
which summarizes the information provided on the daily reports during each
month.
G. A Monthly Preventive Maintenance (PM) Report shall be submitted to the ATN within
ten (10) working days after the end of each month indicating the date and mileage when
the last PM was performed for each vehicle, and what type of PM (e.g. "A," "B," LOF,
Brake Inspection, HVAC Inspection, etc.) was performed. This report shall match the
Contractor's maintenance records and may be audited by the ATN.
19
H. A Daily Pre -Trip Inspection Report shall be completed by an operations supervisor and
transmitted via facsimile or email to the ATN at the beginning of service each day. This
report ensures an agreement between supervisors and drivers that vehicles have been
cleaned and normal safety checks (e.g., lights, tires, wind shield wipers, brake system,
glass, body, paint, etc.) have been performed by driver before the start of service.
I. The Contractor shall maintain records and provide to the ATN on a daily basis, a Vehicle
Defect Report indicating the status of all vehicles, which are placed out of service by the
Contractor due to mechanical problems. The report must also include the repairs
necessary to return the vehicle into service and the estimated time /date the repairs will
be completed. The report shall be updated throughout the service day should
subsequent defects be found. The Contractor shall file these Defect Reports
chronologically by vehicle number and shall keep all reports on file.
J. An accident report shall be transmitted via facsimile or email to the ATN within 24 hours
of each accident involving a contracted vehicle. Any major accident involving injuries or
significant damage to City vehicles shall be immediately reported (regardless of hour or
day) through direct person -to- person contact, by telephone or by facsimile, following
written summary of the accident /incident. It is imperative that the Contractor contact
the ATN immediately about any major accident /incident. If any service is missed as a
result of the accident, a Road Call /Missed Trip /Incident Report must also be completed
and submitted to the ATN within 24 hours.
K. A passenger Complaint Report shall be completed for each complaint received
concerning ART service.. This report shall be completed by the Contractor regardless of
whether the complaint (written or oral) was received directly by the Contractor, or was
forwarded to the Contractor by the ATN or a third party. A copy of each passenger
complaint form shall be submitted to the ATN within 24 hours of receipt by the
Contractor.
L. Monthly Summary Report of Contractor complaints /commendations shall also be
completed by the Contractor and submitted to the ATN within ten (10) working days
after the end of each month.
20
M. The Contractor is required to monitor and document the on -time performance of each
service vehicle. The Contractor shall require that all drivers immediately report to
dispatch each time they fall behind schedule (at a minimum, one -half the headway or
ten (10) minutes late, whichever is less). The Contractor shall maintain a log of all such
calls including date /time, location, route number, drivers name, and amount of time
behind schedule. The ATN will audit this information on a random basis.
N. The Contractor is required to provide data consistent with and necessary for the
submission of the annual report as required by the Federal Transit Administration's
National Transit Database ( "NTD ") Section 5307 Program, as currently constituted and
as amended from time to time.
21
ANAHEIM RESORT TRANSIT APPLICATION FOR FRANCHISE EXTENSION:
Anaheim Transportation Network
ATTACHMENT J
Appearance Standards
1
Dress Code and Appearance Policy
A. Dress Code and Appearance Policy - When you have a neat appearance and appropriate attire
you become a role model for your fellow employees and you convey an attitude of excellence
that has become synonymous with our Contract image. The following dress code is not an
arbitrary standard chosen for convenience. It is a contractual obligation between the Anaheim
Transportation Network and MV Transportation. You must adhere to this dress code when
operating the ART Service as well as Compliance under MV Transportation Employee Handbook,
p. 36, "Personal Appearance ". Issued July 2009.
a. Uniforms- Only Company authorized uniforms are permitted while on duty.
i. ART Uniform Shirt — Should be clean, neat, pressed and in good repair.
ii. ART Tie — Should be clean, neat, pressed and in good reapair.
iii. Navy blue or black trousers or slacks — Should be clean, neat, pressed and in
good repair.
iv. Black or Navy blue belt
v. Black leather shoes or boots (polished)
vi. Black of Navy blue socks /hosiery
vii. Name Tag: To be visible at ALL times and worn in the upper left area of the
torso.
b. Personal Hygiene
i. Antiperspirant and /or deodorant is to be used daily.
ii. Wear only mildly scented fragrance products. Strong or heavy scented products
are prohibited.
c. Hair
i. Hair color is to be natural looking, no extreme colors or styles including bi -level
or spiked styles.
ii. Males: hair is to be cut above the collar and ears, faded evenly with appropriate
sideburns (no muttonchops). Neatly trimmed mustaches and beards are
acceptable.
iii. Females: Hair is to be neatly combed. Confine hair that is below shoulder length
so that it does not fall forward over the face or nametag. Hair accessories are to
be neutral color or a solid color matching the uniform.
d. Makeup
i. Makeup should be natural looking and complimentary to the skin tone.
e. Fingernails
i. Keep fingernails clean, timed and presentable.
ii. Females: Fingernails should be kept no long than %" past he fingertip. Nail color
should be conservative. Males: fingernails should not extend past the tip of the
finger. Don't wear nail polish with the exception of clear polish for manicured
nails.
f. Contact Lenses
i. Colored or tinted contact lenses must be natural looking.
ii. Decorative or unnatural color lenses that are distracting are not permitted.
g. Tattoos
i. ALL TATTOOS are to be CONCEALED.
h. Sunglasses
i. Frames are to be conservative style. No extreme shapes.
ii. No mirrored lenses. Wear lenses that are a neutral color — lenses that allow the
eye to be seen easily.
iii. Eyes /vision is to be unobstructed.
i. Jewelry
i. Jewelry is to be kept to a minimum.
ii. Necklaces, bracelets and ankle bracelets are not permitted.
iii. Only one ring per hand (with the exception of wedding sets). No thumb rings.
iv. Females: Wear earrings that are a simple matched pair. Hoop and /or dangle
earrings are not permitted. Only one earring is to be worn in each ear.
v. Males: earring are not permitted
vi. Body piercings are not permitted (except one pair of earrings on females). No
plugs or bandages to cover piercings.
j. Shoes
i. Only specified uniforms shoes are permitted.
ii. Black or navy blue sock /hosiery only.
k. Personal Cell Phones
i. Personal cell phones are not permitted without prior management approval.
Upon approval they should be concealed from sight and on silent mode.
ii. Company issued cell phones are permitted when there is a business need. Never
use the cell while driving.
iii. Compliance under MV Transportation, Employee Handbook, p. 44, "Use of
Personal Cell Phones and other Electronic Devices ". Issued July 2009
I. Timepiece
i. It is required that all personnel wear a discreet timepiece.
m. Inspections
i. All personnel will be inspected daily for policy compliance. Non - compliance to
the policy may result in the contractor asking the transportation provider to
remove the Operator from service.
B. Compliance under the policy is not just about wearing the proper uniform it is also about looking
professional and coming in well rested and alert ready to go to work. Compliance under MV
Transportation Employee Handbook, p. 44, "Preparedness for Work and Alertness
Management." Issued July 2009.
C. Smoking on any ART Vehicle is prohibited. Furthermore, Smoking within eyesight or potential
eyesight of any of our passengers takes away from the positive image we would like drivers to
convey. Thus, it is against policy to on, around or in sight or potential guests. Compliance under
MV Transportation Employee Handbook, p. 37, "Smoking ". Issued July 2009 is also expected.
I Acknowledge that I have received my
ART uniform, uniform and personal appearance guidelines and the uniform replacement /return
sheet. I will adhere to the ART uniform standards at all times.
Signature:
Printed Name:
Date:
ANAHEIM RESORT TRANSIT APPLICATION FOR FRANCHISE EXTENSION:
Anaheim Transportation Network
EXHIBIT 1
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ANAHEIM RESORT TRANSIT APPLICATION FOR FRANCHISE EXTENSION:
Anaheim Transportation Network
EXHIBIT 2
SAMPLE WEEKLY ART SCHEDULE
1. ON -TIME TRACKING REPORT
2. COMPLAINT RECORD KEEPING /TRACKING
L
T R S T I
At.A$EAA1 TA2A7 Ck RTAT1C04 A• E.T'. OP.K
280 S oiuth Arl aheem E auic, r _ °4r $#:°grit, (,2,iviforrtia 92805
Why walk when you can ride!
Start your Anaheim fun with a ride on the ART system!
The Anaheim Resort Transit (ART) runs on altemative fuel which is a clean, comfortable, safe and easy way to access Disneyland.,
Disney's California AdventureTM, Downtown Disney®, the Anaheim C2nvention Center, restaurant and shops around The Anaheim
Resort.' area. Ask for the ART system map for further details! I buses are accessible to persons with disabilities.
BUSES TO BUSES TO LAST BUS FROM LAST BUS
DISNEYLAND CRYSTAL CATHEDRAL CRYSTAL CATHEDRAL & FROM
RESORT AND THE THE BLOCK AT ORANGE DISNEYLAND
BLOCK AT ORANGE TO DISNEYLAND RESORT RESORT
7:00 AM
Monday Approximately Disneyland Resort - Route 15
April 18 every 20 minutes every 40 minutes
past the hour
11:55 PM 12:30 AM
6:20 AM
Tuesday Approximately Disneyland Resort - Route 15
April 19 every 20 minutes every 40 minutes
past the hour
11:55 PM 12:30 AM
7:00 AM
Wednesday Approximately Disneyland Resort - Route 15
April 20 every 20 minutes every 40 minutes
past the hour
11:55 PM 12:30 AM
6:20 AM
Thursday Approximately Disneyland Resort - Route 15
April 21 every 20 minutes every 40 minutes
past the hour
11:55 PM 12:30 AM
7:00 AM
Friday Approximately Disneyland Resort - Route 15
April 22 every 20 minutes every 40 minutes
past the hour
11:55 PM 12:30 AM
6:20 AM
Saturday Approximately Disneyland Resort - Route 15
April 23 every 20 minutes every 40 minutes
past the hour
11:55 PM 12:30 AM
6:20 AM
Sunday Approximately Disneyland Resort - Route 15
April 24 every 20 minutes every 40 minutes
past the hour
11:55 PM 12:30 AM
I ALL TIMES LISTED ABOVE ARE APPROXIMATE I
P
r � ART service runs to Anaheim Garden Walk starting at 11 :OOam.
Approximately every 20 minutes.
1
ANAHEIM RESORT TRANSIT APPLICATION FOR FRANCHISE EXTENSION:
Anaheim Transportation Network
EXHIBIT 3
ON -TIME TRACKING REPORT
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ANAHEIM RESORT TRANSIT APPLICATION FOR FRANCHISE EXTENSION:
Anaheim Transportation Network
EXHIBIT 5
SCOPE OF WORK
SCOPE OF SERVICES
SEC. 1 INTRODUCTION
This Exhibit "A" to the Agreement Regarding Operation of Anaheim Resort transportation
Service (the "Agreement ") delineates the scope of services to be provided by the Contractor.
This Exhibit includes basic service requirements, administrative requirements, and reporting
requirements. Unless otherwise stated, all capitalized terms referenced herein shall have the
same meaning as described in the Agreement.
SEC. 2 DESCRIPTION OF SERVICES AND SERVICE AREA
A. The ART service will be provided in the "Anaheim Resort ", as defined in the Agreement
to include both the area described in the Anaheim Resort Specific Plan, City of Anaheim
and to areas beyond, such as the Platinum Triangle. Expansion of the ART service to
additional areas not yet serviced by the ATN may be authorized only by the ATN.
B. ART service will be composed of a series of routes that allow riders to circulate
throughout the designated ART service area. All participating business establishments in
the Anaheim Resort must be accessible via one of the ART routes. Contractor will work
with the ATN to develop routes and stops adequate to meet the needs identified by the
ATN. The ATN shall have final authority to set routes and stops for the ART service. The
ATN shall authorize all routes and stops in writing. Contractor shall not issue, publish, or
release in any way route maps or stop locations that have not been authorized by the
ATN.
C. Contractor will work with the ATN to develop a level of service in the form of monthly
work orders ( "Level of Service ") that are designed to meet the ridership needs identified
by the ATN from month to month. The ATN shall have final authority to establish the
Level of Service for the ART service. Contractor shall not issue, publish or release in any
way Level of Service standards that have not been authorized by the ATN.
D. Contractor will work with the ATN to the extent changes in routes, stops, or Level of
Service are needed.
SEC. 3 OPERATING STANDARDS
A. Vehicles shall be operated with primary regard for the safety, comfort, convenience and
overall satisfaction of the patrons and employees of the Anaheim Resort.
B. Service shall be provided as scheduled or according to any adjusted schedule
established by the ATN, including route modifications required as a result of a declared
emergency. The Contractor shall strive to maintain on -time performance; however, the
Contractor shall not be held responsible for failure to provide on -time performance due
to unusual weather or traffic conditions, unavoidable vehicle malfunction, or naturally
occurring disaster, if sufficient documentation is provided to the ATN. Contractor shall
provide in the proposal its proposed operational plan for maintaining on -time
performance. Contractor shall also provide in its proposal a proposed operational plan
for expeditious resuming of service in the event of a road call or other interruption in
service. Operational difficulties that result in missed trips or vehicles not operating as
required by the Agreement must be reported immediately to the ATN.
C. Procedures shall be established to ensure that project management staff are aware of
passenger complaints and operational problems. Drivers are to report any passenger
complaints or operational programs with the vehicle immediately to management staff,
who will ensure that appropriate measures are taken by supervisory and /or
maintenance staff to correct the problem and that all complaints are reported to the
ATN.
D. Contractor shall discuss its plan for the monitoring of service quality, including on -time
performance, missed trips, preventive maintenance of vehicles, vehicle cleaning, driver
courtesy, etc.
E. Upon declaration of any emergency by the City or authorized City representative
responsible for transportation - related activities, the Contractor shall deploy vehicles in a
manner described by the City as part of the Emergency Operations Transportation
Services Plan. However, the City shall be obligated to compensate the Contractor for
services provided during the period of declared emergency.
F. The Contractor may, from time to time, be required to provide non - declared emergency
service, which does not necessarily require the declaration of an emergency by the City.
Such emergency service will require re- routing of the regular service, notification of
passengers, and increased road supervision and monitoring. This situation, which may
be prompted by unforeseen road construction, road closures, special events, or police
incident, may require the Contractor to provide re -route service. In the event that such
an occurrence takes place where no advance notice is given, the Contractor shall take
the responsibility to produce a re- route, with minimal interruptions to service,
immediately notify the City, dispatch a supervisor to monitor the area and the situation,
and return to the normal route /operation as quickly as possible. When advance notice is
received, the Contractor shall work with the City and ATN staff to develop a re -route
plan, post rider alert bulletins, and in some situations pick up and post signs provided by
the City. The Contractor shall also be responsible for removing the rider bulletin and
signs as soon as the emergency is over.
SEC. 4 FARE STRUCTURE
A. The ATN shall determine the fare structure.
B. All fares collected are the property of the ATN.
C. The Contractor shall work with the ATN and the local community to maintain the
operation of a fare- based transportation system.
D. Only ATN- issued fare media will be accepted by vehicle operators as access to the ART
service.
SEC. 5 FARE COLLECTION AND ACCOUNTABILITY
A. ART service is a fare -based public transportation service. The ATN contracts with
businesses and other points of sale to sell the ART fare media.
B. The ATN's responsibilities include general administration and quality control of the ART
service; marketing; fare orders fulfillment; provision and distribution of the fare media;
daily, monthly, and annual reconciliation of fares; collection of fare and /or contractual
obligations; financial auditing; reporting functions; administration of the Franchise;
ridership and vehicle performance reporting in compliance with the grant funded
programs.
C. The ATN shall work with the Contractor to administer and monitor the official fare
collection media for ART services. The Contractor shall be responsible for the validation
of ART passes upon passenger boarding and collection of cash fares from passengers
who do not use a valid ART pass and shall cooperate generally with the ATN and work
with the local community to ensure smooth operation of the fare -based system.
D. Considering the quasi - public structure of the ART service, sale of "promotional
packages" shall not be allowed. Provision of ART service shall not be tied to other
services in any way, nor may ART service be discounted. Contractor is free to solicit
other business opportunities in the Anaheim Resort provided those services are neither
competitive with nor interfere with the ART services or the planned or logical extension
or expansion of those services.
SEC. 6 GENERAL RESPONSIBLITIES OF THE CONTRACTOR
A. The Contractor shall coordinate, manage, and control all necessary program activities
pertaining to Fleet Vehicles which shall include: providing vehicle operations; vehicle
maintenance; fueling of the Fleet Vehicles; maintenance of related vehicle
infrastructure; operating personnel; driver and other personnel training; developing
administrative procedures, performance statistics, and reports; and developing methods
to maximize service efficiency.
B. The Contractor shall not enter into an agreement with any other party for use of
equipment or personnel dedicated to this service without the written approval of the
ATN. All Fleet Vehicles must have necessary permits and appropriate decals and may
only be operated in the Anaheim Resort, unless authorized in writing in advance by the
ATN.
C. The Contractor shall implement and administer a comprehensive program of alcohol
and drug testing as mandated by the Omnibus Transportation Employees Testing Act of
1991. Contractor shall administer alcohol and drug testing for employees not covered by
the Omnibus Transportation Employees Testing Act of 1991, and pre - employment
testing on a needed basis. All statutory references concerning the ART service refer to
the Federal Motor Carrier Safety Regulations, Title 49- Transportation, Charter III - Federal
Highway Administration, Department of Transportation, Subtitle A- Office of the
Secretary of Transportation Part 40 (procedures for transportation work place drug and
alcohol testing programs) and Subchapter B- Federal Motor Carrier Safety Regulation,
Part 382 (controlled substances and alcohol use and testing).
D. The Contractor shall provide high quality, customer service oriented transit service for
the Anaheim Resort. The ATN will monitor the service closely to ensure that all
contractual responsibilities are met.
E. The Contractor shall ensure that vehicle operators meet the following standards:
1. Operators will meet approved appearance standards.
2. Operators must be in uniforms approved and provided by the ATN whenever
they are operating Fleet Vehicles.
3. Each operator must report to Contractor's Dispatcher before starting his /her
shift and at the end of his /her shift, to ensure that all appearance and uniform
standards are met.
4. Each operator will complete training in customer service to ensure high quality
passenger service and sensitivity. This training may be provided by or at the request
of the ATN in addition to the training offered by Contractor.
5. Operators will be aware of basic resort features and operating details and shall
answer guest questions in a friendly and positive manner.
6. Absolutely no smoking will be allowed by operators in Fleet Vehicles or in close
proximity to the vehicle entrance.
7. Operators will not solicit tips from any party under any circumstances.
8. Field Supervisors will be physically present in the Anaheim Resort during 100% of
ART operating hours to monitor and ensure operating quality and performance, and
to ensure the smooth operation of the ART system.
F. The Contractor must be available, and /or be able to acquire in a timely fashion, any
additional equipment and /or personnel required for its performance under the
Agreement. Any proposed modification to the routes /schedules must be furnished to
the ATN fifteen (15) days prior to the proposed service charge. Route modifications
caused by non - recurring events (e.g. freeway accidents) are the responsibility of the
Contractor. Route modifications necessitated by recurring events (e.g. street closures)
are also the responsibility of the Contractor, but must be approved by the ATN. In case
of emergency, the Contractor shall respond to modifications to service immediately
upon request of the ATN.
G. The Contractor shall provide such Fleet Vehicles as the ATN may, from time to time,
specify for promotional appearances, uses, or photographs at no cost to the ATN, as
long as the vehicles are available and their use as described does not interfere with
service under the Agreement.
H. The Contractor shall refer all media requests to the ATN and shall not provide any
information without prior approval by the ATN. The Contractor shall not issue a press
release or initiate other media contact without first receiving approval from the ATN.
I. The Contractor shall ensure that all personnel cooperate with any operational
procedures pertaining to survey work, including the distribution of survey
questionnaires, etc. The Contractor shall cause drivers of Fleet Vehicles and road
supervisors to cooperate and comply with reasonable requests to collect data on
passenger counts, and distribute notices, schedules, or other promotional materials to
passengers in connection with the services provided.
J. The Contractor shall work with ATN to develop, implement and maintain an effective
marketing and public relations program. It shall be the responsibility of the ATN to
develop promotional activities through newspaper, television, radio, and leaflets.
K. The Contractor shall be required to attend all meetings and /or training sessions as
required by the ATN. The Contractor may be excused from attendance only by prior
written consent from the ATN.
L. The Contractor shall pay all taxes of whatever character that may be levied or charged
upon equipment, or upon its operation hereunder. Contractor shall also pay all license
or permit fees necessary or required by law for the conduct of its operation hereunder.
It is expressly understood and acknowledged by the parties hereto that any amounts
payable hereunder shall be paid in gross amount, without reduction for any other
governmental taxes or charges. Contractor is responsible for assuming and remitting
any applicable federal or state withholding taxes, estimated tax payments, social
security payments, unemployment compensation payments, or any other fees, taxes, or
expenses whatsoever.
SEC.7 PERSONNEL
A. The Contractor shall be solely responsible for maintaining an adequate quality labor
force, and for the satisfactory work performance of all employees under reasonable
performance standards established by the ATN, subject to labor disputes, walkouts,
strikes, impasse, and the like beyond Contractor's control.
B. The Contractor shall be solely responsible for payment of all employee's wages (the
"living wage" as discussed in the Agreement) and benefits and subcontractors' costs.
Without any additional expenses to the ATN, the Contractor shall comply with the
requirements of employee liability, worker's compensation, employment insurance,
and Social Security.
C. The ATN must be notified in writing of new hires or reassignments of key project
personnel. Contractor will provide the ATN with the names and other identifying
information of all current drivers of Contractor who have any responsibility
regarding ART service.
SEC. 8 PERSONNEL PERFORMANCE STANDARDS
A. Regularly assigned drivers or a fully trained back -up driver must be available and on
time to ensure consistent and reliable service.
B. All personnel are responsible for knowledge of the service system design, including the
routing and stops, fare policy, schedules, access to major destinations, and regional
service connectors, ADA requirements as it relates to stop announcements and
physically challenged passengers, etc. All personnel must maintain a courteous attitude,
answering to the best of their ability any passenger questions regarding the provision of
service. Personnel must also report all passenger complaints and operational problems
to management staff.
C. The Contractor shall describe how the performance of the drivers, mechanics, and
supervisory personnel will be monitored and evaluated. For example, the drivers should
be evaluated in terms of courtesy, security, schedule adherence, safe driving records,
and ability to efficiently operate electric vehicles; mechanics should be monitored and
evaluated for the timely maintenance, inspection, problem detection, early attention,
and repair of project vehicles. If the Project Manager is responsible for managing these
activities, his /her time allocation should be reflected accordingly.
SEC. 9 STAFFING PLAN
A. The Contractor shall develop a written staffing plan that describes in detail the
performance and functions of all supervisory personnel and other key personnel. An
essential component of this plan should be a list of positions necessary to support the
provision of service, including drivers, mechanics, dispatchers, MIS clerks, supervisors,
operations manager(s), maintenance supervisor, etc.
B. The Contractor shall provide a plan that describes all supervisory tasks and
requirements necessary for the project including road supervision, dispatching, schedule
adherence checks, complaints investigation and response, report writing, and training.
In addition, the plan should include a list of all positions necessary to meet those
requirements and the percentage of time each position which will be devoted to each
task. If personnel are shared between various projects, this plan shall include a list of all
positions for each project, the percentage of time each personnel is assigned to each
project, and the revenue service hours of each project.
C. Because road supervision is so critical to the overall efficiency of the ART service, the
Contractor must determine the appropriate number of field supervisors for each service
per shift while vehicles are in revenue service. Contractor must develop a detailed plan
regarding the duties and responsibilities of the field supervisors.
D. The Contractor shall be responsible for notifying the ATN regarding any changes in
proposed personnel policies, duties, or hours that deviate from the Proposal. Personnel
changes include the following positions: project manager, assistant project manager,
maintenance manager, operations supervisors, field supervisors, MIS data managers,
training and safety coordinators, and dispatchers.
SEC. 10 PROJECT MANAGEMENT
A. The Contractor will designate a Project Manager to oversee the proper operations of the
Contractor's services.
B. The Project Manager will provide both on -line supervision and management of
accounts and operating records.
C. On -line supervision shall include, but is not limited to, the following duties:
1. Training and scheduling of all regularly assigned personnel.
2. Arranging the assignment of quality back -up personnel whenever necessary.
3. Distribution and collection of operating reports.
4. Daily monitoring of ridership.
5. Supervision of all staff to ensure the provision of quality service that meets
or exceeds the requirements of this Agreement.
D. Project Management shall include, but is not limited to, the following:
1. Preparation of monthly summaries of operations data on a line by line basis.
2. Maintenance of project accounts.
3. Responsibility for the complete operation of all Fleet Vehicles, including all
ancillary equipment, i.e. charging infrastructure.
4. Immediate responsibility for any operational problems and /or passenger
complaints and the reporting of all problems to the ATN in a timely manner.
SEC. 11 FLEET VEHICLE OPERATORS
A. Fleet Vehicle operators will work a schedule that ensures a consistent and overall high
quality of service.
B. Operators must have proficient understanding and use of the English language, a valid
California Class II or Class B (with appropriate endorsements) Driver's License and
Medical Examiner's Certificate, as well as any other licenses required by applicable
federal, state, and local regulations.
C. The Contractor shall comply with all applicable existing future federal, state, and local
regulations concerning drug testing of employees, when applicable. Such programs shall
be explained to vehicle operators.
D. Training must place significant emphasis on techniques for dealing with the public in a
helpful and courteous manner to achieve the maximum level of customer service; this
requirement pertains to regularly assigned and relief vehicle operators. Due to the
critical importance of customer relations training for drivers, Contractor must provide a
detailed description of its driver training program, including customer service and
sensitivity training guidelines.
E. The Contractor shall conduct pre - employment DMV checks of all personnel including
independent contractor or subcontracted employees hired for service, and shall check
DMV records at least every six (6) months for accidents, vehicle code violations, and
valid driver's licenses of its employees whose jobs require them to operate vehicles. This
information shall be made available for review by the ATN upon request.
F. Drivers must be promptly trained and supervised in order to ensure proper energy
conservation techniques for electric vehicles are being utilized on a daily basis.
SEC. 12 FLEET VEHICLES- GENERAL REQUIREMENTS
A. The Contractor will be responsible to ensure that all vehicle work is performed in
accordance with the warranty conditions.
B. When not in ART service, all vehicles will be stored in a secure area.
C. The Fleet Vehicles shall not be used on any other service other than that specified by
this Agreement without specific written authority from the ATN.
D. It is the ATN's intention to operate the electric vehicles as Anaheim Resort
transportation vehicles. The vehicles will be rotated each day through primary,
secondary, and spare status so that mileage will be evenly accrued.
E. Only ATN approved exterior advertising is permitted on Fleet Vehicles. The exterior
appearance of the vehicles will be coordinated by the ATN. The Contractor shall cause
such advertising materials as audio, video, or similar devices affixed to such locations of
the vehicles as permitted by the interior vehicle space. In no event shall the Contractor
be required by obligations to third parties to affix such advertising as would place the
Contractor in default of this Agreement.
SEC. 13 MAINTENANCE OF FLEET VEHICLES
A. Through an approved preventive maintenance program, the Contractor shall cause all
components of each Fleet Vehicle including its body, frame, furnishing, mechanical,
electric, hydraulic or other operating systems, to be maintained in proper working
condition free from damage and malfunction. Any significant vehicle damage caused in
any accident or otherwise shall require the Contractor to immediately repair such
damage, which is determined to impair safe mechanical operation of the vehicle.
B. No Fleet Vehicle shall be operated in ART service that has body, paint, or interior
damage unless special permission has been granted by the ATN due to extraordinary
circumstances.
C. In no event shall the ATN be required to repair, replace, or maintain any vehicle.
D. The Contractor, at its sole cost and expense, shall maintain stores of lubricants, parts,
decals, and all other supplies required for the maintenance, repair and operation of all
vehicles utilized in connection with this Agreement.
E. The Contractor shall be required to negotiate and process all vehicle warranty claims
through the manufacturer's own warranty department, and is responsible for collection
of any monies, extended warranties, or credits for the length of time the warranty is in
effect.
F. In the event that any of the Fleet Vehicles are needed for any part of a new contract, the
vehicles will be turned over to a new contractor with serviceable tires. Any new vehicles
procured for this Agreement by the ATN will be equipped with new ATN -owned tires.
The Contractor shall be required to provide subsequent tires and wheels. The
Contractor will furnish and maintain tubes and tires for all vehicles utilized at any time
during the term of this Agreement. In no event shall the ATN be required to provide,
repair, replace, or maintain any tires or tubes for any vehicle during the duration of this
Agreement.
G. The Contractor shall dispatch a spare vehicle in the event of a vehicle breakdown or
accident. A spare vehicle must have exterior marking consistent with the vehicle design,
coloration, and signage approved for the Anaheim Resort. The maximum response time
from the moment a trouble call is received until a substitute vehicle arrives shall be
established by the ATN which also reserve the right to establish additional criteria
regarding reliability of response in the event of breakdowns and accidents.
H. The Contractor shall be responsible for keeping a vehicle file by vehicle number,
documenting all vehicle maintenance to include PM, scheduled maintenance and
inspections, parts usage, unscheduled maintenance, energy usage, and labor expended
on each vehicle. The Contractor is responsible for keeping the vehicle file current
throughout the term of the Agreement and shall remit complete copies of all vehicle
files to the ATN at the end of the Agreement. The ATN shall have immediate access to all
vehicle maintenance records and computer access during planned or unannounced
visits or inspections of the Contractor's facility for the duration of the Agreement.
I. The Contractor shall be responsible to ensure that a vehicle defect report is completed
daily by the driver on each vehicle prior to daily service.
J. The Contractor shall also submit all required Maintenance Reports to the ATN as
required herein.
K. The ATN shall have immediate and unrestricted access to all vehicle maintenance
records and vehicles during planned or unplanned visits or inspections during the term
of the Agreement.
L. The ATN shall be entitled, at all times, to conduct inspections of any vehicle in order to
determine compliance with appropriate service and maintenance requirements. The
Contractor shall, upon request by the ATN, immediately remove from operation and
shall repair, clean, or take any other reasonable action requested by the ATN in order to
cause such vehicle to be in compliance herewith. The ATN will establish procedures for
the initial inspection and acceptance of all vehicles.
M. Upon completion of a CHP terminal inspection, the Contractor shall immediately notify
the ATN in writing as to whether the Contractor's facility received a satisfactory or
unsatisfactory rating from CHP. The Contractor shall provide a copy of the CHP report to
the ATN and indicate what action is being pursued if any unsatisfactory rating was
received. These reports shall be submitted to the ATN within ten (10) working days
subsequent to the CHP inspection.
N. The Contractor shall maintain a status board in the shop where the vehicles are
maintained. The status board shall contain, but not limited to, the following:
1. Vehicle mileage
2. Date and mileage of last LOF
3. Date and mileage of last PM
4. Date and mileage of last brake inspection
5. Date and mileage of next LOF
6. Date and mileage of next PM
7. Date and mileage of next brake inspection
0. The Contractor shall follow a maintenance program. The maintenance program shall
meet or exceed manufacturer's recommendations or specified guidelines, including all
add -on equipment installed by a second stage manufacturer. Preventive
maintenance /safety inspection must be performed every 3,000 miles or 30 days, but not
to exceed 45 days, whichever occurs first. In addition, all maintenance work shall
conform, but not be limited to, the requirements of Title 13, Article 6, of the California
Vehicle Code.
P. The Contractor shall perform any required maintenance to ensure constant display
operation of all revenue service vehicle destination signs.
Q. The Contractor shall maintain all decals applied to the surface of the vehicles at
Contractor's expense. This shall include new, redesigned decals (produced by the ATN)
and decals worn, torn, or faded due to an accident or daily wear and tear. There shall be
no perceivable variation in gloss or shade of the decals throughout the term of the
Agreement.
R. All painted surfaces shall be in good condition. Normal wear and tear to the finish is to
be expected, but paint is to be maintained at a high level of finish as the ATN wishes to
present the best possible image to the public. All painted surfaces shall be free from
graffiti and scratches, and there shall be no perceivable difference in glass or shades of
individual colors. It shall be the responsibility of the Contractor to assume all costs
associated with painting the vehicles to the standards established by the ATN, in regard
to fading or discoloration from wear and tear.
S. The Contractor shall maintain all wheels in a clean and presentable condition. This is to
include, but not limited to, cleaning and painting of wheels and wheel hubs in an even
appearance as to leave no runs, drips, fogged painting, or overspray. No vehicle is to be
in revenue service or in ready status with dirty, unpainted, or improperly painted
wheels.
1. Spare wheels are to be maintained and ready to install on a vehicle in a
clean and freshly painted or polished appearance on both the inside and
outside of the wheel.
2. Aluminum wheels shall be maintained in a polished condition, free from
dirt and oxidation.
3. The ATN is granting the Contractor permission to install aluminum
wheels in place of painted wheels, at Contractor's expense, to remove
the need for painting and maintain an evenly painted wheel.
T. The Contractor shall maintain sufficient supplies of replacement glass to replace broken,
scratched, or graffitied windows without affecting revenue operations. No vehicle shall
be placed into service with graffiti etched into surface of any window glass or be
operated with any cracks in the window. The ATN grants the Contractor permission to
install window inserts for graffiti prevention, at its own expense, to reduce the cost of
replacing glass. The type of insert must be approved by the ATN to maintain an
acceptable appearance aboard the vehicle and the inserts must be maintained in
accordance with the provisions hereof.
U. Batteries shall be washed with moderate pressure water jets. High - pressure water jets
of hot or cold water with detergent is appropriate for electric machinery.
V. Batteries shall be cleaned and inspected monthly.
1. Battery Maintenance for vehicles (NiCad) — NiCad batteries shall have electrolyte
water replenished on a monthly basis. Fast charging (if utilized) or
accomplishment of more than one (1) cycle (80 kWh energy throughout) per day
may necessitate more frequent water replenishment.
2. Battery maintenance shall be conducted by the Contractor in accordance with
the manufacturer's recommended practices.
W. If the vehicles are damaged as a result of poor maintenance by the Contractor, then the
ATN may choose to have all required vehicle repairs performed by a company of the
ATN's choosing and subsequently invoice the Contractor for the costs of repairs.
SEC. 14 FLEET VEHICLE CLEANLINESS
A. The Contractor shall cause, on a regularly scheduled basis, each vehicle to be
maintained in a clean condition throughout, both interior and exterior. The Contractor
shall ensure the cleanliness of each vehicle prior to the commencement of each service
day. The exterior of each vehicle shall be kept clean from road dust, mud, tar, grime,
and graffiti. The ATN will contract directly with a Vehicle Cleaning Vendor to ensure the
vehicle exteriors shall be washed at least once during each week of service and within
twenty -four (24) hours after each rainfall or any other condition affecting vehicles'
exterior appearance.
B. The interior of each vehicle will be thoroughly cleaned daily. This complete cleaning
shall include, but not be limited to, ceiling, walls, area behind seats, floors, driver area,
ancillary equipment, and windows. Seats should be cleaned regularly and marks and
stains removed promptly. Seats that are worn, excessively stained, or torn should be
replaced. The interior shall be maintained free from any vermin at all times. The
Contractor is expressly prohibited from using any vermin control products or application
procedure for such project that would be hazardous to the health and well being of the
passengers and drivers of such vehicle. The interior passenger compartment of each
vehicle shall be free of noxious odors from cleaning product and vermin control
products. Any vehicle found by the ATN not in compliance with these cleaning
provisions will be removed from service immediately without limiting the Contractor's
service obligations. Once all required actions have been completed by the Contractor to
correct any deficiencies found within this provision, the ATN must inspect and approve
all actions taken prior to the vehicle being eligible for use in scheduled service.
C. The Contractor shall remove all graffiti from the vehicle has soon as it is found, or as
soon as it is practical at the end of the day or before it goes in service the next day. If
the graffiti is offensive or vulgar and cannot be removed, that vehicle shall be taken out
of service immediately. No vehicle shall start revenue service with graffiti on any surface
of the vehicle. If graffiti is etched or scratched into glass or insert, that glass or insert
must be repaired or replaced before the vehicle is placed back into revenue service.
Careful painting of the window frames will be allowed if overspray to surrounding
surfaces is prevented.
SEC. 15GENERAL REPAIRS
A. The Contractor shall provide as required all general repairs to vehicles provided under
this Agreement.
B. The Contractor will be required to obtain original equipment manufacturer (OEM) parts
and supplies. No variance will be allowed regarding OEM replacement parts unless
written requests are submitted by the Contractor with all relative documentation to the
ATN for review, and subsequent written approval forwarded to the Contractor.
C. As a result of vehicle repairs, the Contractor shall ensure that all re- assembly tasks are
performed in such a manner that the vehicle remains in the OEM configuration as it was
received. This includes, but is not limited to, wiring configuration and clamping, power
train components, and body assembly. No variation or vehicle system modifications will
be allowed without the written authorization from the ATN.
D. All accident damage repairs shall be performed by the Contractor. The Contractor must
submit to the ATN a written schedule for such repair. In addition, the Contractor shall
notify the ATN each time an accident occurs. All vehicle repairs shall be performed by
competent repair facilities, which are capable of repairing the vehicle back to its original
configuration, appearance, and structural integrity. Failure to comply with this provision
will result in the ATN having all required vehicle repairs performed by a company of the
ATN's choosing and subsequent invoicing by the ATN to the Contractor for the cost of
repair.
E. All repair work must be performed by maintenance personnel who have demonstrated
experience and skills in the work to be performed. All mechanics must possess a valid
and current ASE certification in all relevant categories pertinent to the mechanic's
duties, including preventive maintenance inspections, within twelve (12) months of
beginning maintenance work on the vehicles. The Contractor's maintenance personnel
will have knowledge of and certification in diagnostic procedures, electrical systems,
brake systems, and related mechanical parts, methods, and procedures normally used in
servicing mechanical equipment for transit vehicles and over the road coaches. The
qualifications of technicians must appear on the proposed Vehicle Maintenance
Program, and be verifiable to the ATN's satisfaction. The ATN reserves the right to
require additional assurance throughout the term of the Agreement that maintenance
personnel are properly equipped, trained, and qualified to service, repair, and properly
document repairs to the Fleet Vehicles.
SEC. 16 RADIO AND SMART COMMUNICATIONS SYSTEM
A. The Contractor shall provide and install a radio communications system that will allow
for timely and efficient dispatching, coordinating, and responding to necessary service
calls. The system may be of the Contractor's choice, but must include the necessary
performance elements of the system. Each Fleet Vehicle, as well as each administrative
vehicle, shall have a receiver /transmitter installed and operational. In addition, hand-
held mobile units shall be provided for all street supervisors, vehicles with temporarily
inoperative radios, and other personnel, as needed.
B. The radio system is to be used for operational purposes only. No advertising shall be
permitted on the radio system.
C. Vehicles will not be operated in ART service without a functioning radio in the vehicle.
Contractor shall at all times have operating hand -held radios or other communication
devices available for distribution to drivers whose vehicle communication systems are
inoperative. If a radio fails while in service, the driver shall notify the dispatcher by
landline or through another driver, and a hand -held radio shall be dispatched to the
driver without delay.
SEC. 17 REPORTS
A. The Project Manager, in accordance with the established reporting schedule, will
prepare data reports to be submitted promptly to the ATN. Electronic access to the
reports, i.e. via an email system, is acceptable to the ATN. Contractor shall include a
description of any existing and /or proposed computer system configuration and on -line
service that could accommodate this reporting electronically.
B. The Contractor shall report ridership data for each day of service operation, and shall
include total boarding by stop on a trip -by -trip basis for each ART route. Such reports
shall be desegregated for each day of service provided and shall be remitted weekly no
later than 5:00 p.m. on each Tuesday for the proceeding week. The ATN will provide
Contractor with access to the reporting software.
C. A monthly Summary Ridership Report which contains daily ridership and other desired
operating information by route shall be prepared by the Contractor and submitted to
the ATN within ten (10) working days after the end of the month.
D. The Contractor shall conduct once a year a 100 percent ride check for each operating
route. This ride check shall include total boardings, alightings, and onboard passengers
at each stop for each trip operated on a selected day (to be determined by the ATN) All
boardings shall be recorded and the total passenger miles for each route shall also be
calculated. The ridership resulted shall be provided to the ATN in hard copy and
electronic formats. The ATN reserves the right to modify this format.
E. A Monthly Service Evaluation Report shall be submitted to the ATN within ten (10)
working days after end the end of each month summarizing key service quality
measures by route. This report shall be prepared by the Contractor and shall be
consistent with the information contained in the operating and maintenance
performance reports, which are also required by the ATN.
F. Road Call /Missed Trip /Incident Report.
1. A weekly Road Call /Missed Trip /Incident Report shall be transmitted to the ATN.
2. A monthly Summary of Road Calls /Missed Trips /Incident Reports shall be also
submitted to the ATN within ten (10) working days after the end of each month,
which summarizes the information provided on the daily reports during each
month.
G. A Monthly Preventive Maintenance (PM) Report shall be submitted to the ATN within
ten (10) working days after the end of each month indicating the date and mileage when
the last PM was performed for each vehicle, and what type of PM (e.g. "A," "B," LOF,
Brake Inspection, HVAC Inspection, etc.) was performed. This report shall match the
Contractor's maintenance records and may be audited by the ATN.
H. A Daily Pre -Trip Inspection Report shall be completed by an operations supervisor and
transmitted via facsimile or email to the ATN at the beginning of service each day. This
report ensures an agreement between supervisors and drivers that vehicles have been
cleaned and normal safety checks (e.g., lights, tires, wind shield wipers, brake system,
glass, body, paint, etc.) have been performed by driver before the start of service.
I. The Contractor shall maintain records and provide to the ATN on a daily basis, a Vehicle
Defect Report indicating the status of all vehicles, which are placed out of service by the
Contractor due to mechanical problems. The report must also include the repairs
necessary to return the vehicle into service and the estimated time /date the repairs will
be completed. The report shall be updated throughout the service day should
subsequent defects be found. The Contractor shall file these Defect Reports
chronologically by vehicle number and shall keep all reports on file.
J. An accident report shall be transmitted via facsimile or email to the ATN within 24 hours
of each accident involving a contracted vehicle. Any major accident involving injuries or
significant damage to City vehicles shall be immediately reported (regardless of hour or
day) through direct person -to- person contact, by telephone or by facsimile, following
written summary of the accident /incident. It is imperative that the Contractor contact
the ATN immediately about any major accident /incident. If any service is missed as a
result of the accident, a Road Call /Missed Trip /Incident Report must also be completed
and submitted to the ATN within 24 hours.
K. A passenger Complaint Report shall be completed for each complaint received
concerning ART service.. This report shall be completed by the Contractor regardless of
whether the complaint (written or oral) was received directly by the Contractor, or was
forwarded to the Contractor by the ATN or a third party. A copy of each passenger
complaint form shall be submitted to the ATN within 24 hours of receipt by the
Contractor.
L. Monthly Summary Report of Contractor complaints /commendations shall also be
completed by the Contractor and submitted to the ATN within ten (10) working days
after the end of each month.
M. The Contractor is required to monitor and document the on -time performance of each
service vehicle. The Contractor shall require that all drivers immediately report to
dispatch each time they fall behind schedule (at a minimum, one -half the headway or
ten (10) minutes late, whichever is less). The Contractor shall maintain a log of all such
calls including date /time, location, route number, drivers name, and amount of time
behind schedule. The ATN will audit this information on a random basis.
N. The Contractor is required to provide data consistent with and necessary for the
submission of the annual report as required by the Federal Transit Administration's
National Transit Database ( "NTD ") Section 5307 Program, as currently constituted and
as amended from time to time.
EXHIBIT B -1
REQUIREMENTS FOR OPERATION OF FRANCHISED RESORT
TRANSPORTATION SERVICES
Franchisee's Application and Proposal to amend the Franchise submitted on May 5,
2011, is hereby incorporated herein by the reference as through set forth at length and shall be
referred to as Exhibit "A -1" on file in the Office of the City Clerk.
Franchisee shall operate its Franchise in conformation with this Franchise Ordinance,
Exhibit "A -1" and this Exhibit "B -1" and shall not permit operation of any resort transportation
vehicles under its ownership or control, except in accordance with the Exhibit "A -1 ", this Exhibit
"B -1" and the Franchise Ordinance. Where the requirements set forth in this Exhibit `B -1"
conflict with the requirements set forth in Exhibit "A- 1", this Exhibit "B -1" shall apply.
1. Each resort transportation vehicle shall have prominently displayed in the
passenger compartment a schedule or rate and charges, the owner's name address and telephone
number and the resort transportation identification number.
2. No resort transportation vehicle shall be operated unless the passenger
compartment is in a clear and sanitary condition.
3. The name or trade name of the owner must be stenciled or painted upon the
outside of each resort vehicle.
4. Drivers of Resort Transportation Vehicles.
4.1. No driver shall operate a resort transportation vehicle for more that ten
consecutive hours nor shall any driver operate a resort vehicle without having
had, immediately preceding such ten hours or operation, no less than eight
consecutive hours time off within the previous sixteen hours during which no
resort transportation was operated by such driver.
4.2 Drivers shall be trained to operate on -board fare validation equipment
and provide electronic verification of the payment for transit services.
4.3 A driver shall not leave his or her vehicle to solicit passengers.
4.2. All drivers must maintain a current California A or B commercial
driver's license with both air brake and passenger endorsements. Medical
Examiner's Certificate (DL51), be able to conduct pre -trip and post -trip safety
inspections, and complete annual refresher training, safety procedures, and ADA
procedures. Franchisee must show proof of participation in the DMV Pull
Program.
5. Personnel
5.1. All personnel coming in contact with the passengers shall undergo
alcohol and drug testing programs and pre - employment testing.
5.2. Training. All drivers, mechanics, and other personnel dealing with
passenger transportation services shall complete customer service training,
empathy training, and training on the ADA procedures and requirements.
5.3. Safety. Franchisee shall ensure that its contractors, employees, drivers
and other personnel abide by Franchisee's written Safety Program. Franchisee's
Safety Program shall, at minimum, comply with the applicable Federal
regulations on the Occupational Health and Safety Administration, and any
amendments thereto, as well as any other pertinent Federal, state, and /or local
safety or environmental laws, codes, rules or regulations.
5.3.1. Franchisee shall ensure that regular and continuous formal safety
instruction for all personnel assigned to perform any activities under this
Franchise is provided and shall require them to attend regularly scheduled
meetings at least four times per year, or more frequently, as may be deemed
necessary.
5.4. Appearance. All personnel coming in contact with passengers shall be
neatly groomed and outfitted in uniforms, including nametags.
6. Resort Transportation Vehicles. No resort transportation vehicle shall be operated
in a manner that violates the terms and conditions of this ordinance granting the Franchise or the
representations made and commitments undertaken in the Franchisee's application for its
Franchise.
6.1 Vehicle Age. All vehicles proposed to be used for passenger
transportation service shall be no more than three (3) model years old at the
initiation of service into the fleet and may not be in service for more than twelve
years.
6.2 Vehicle Appearance and Graffiti. All painted surfaces of passenger
transportation vehicles shall be in good condition. Normal wear and tear is
acceptable. All surfaces shall be free from graffiti and scratches with no
perceived differences in gloss shades of individual colors.
6.3 Maintenance. Preventive Maintenance Program (PM) shall be performed
every 3,000 miles or 30 days, but not less than 45 days, whichever occurs first.
All maintenance work shall conform, but not be limited to, the requirements of
Title 13, Article 6 of the California Motor Vehicle Code. All maintenance work
shall be performed by personnel with valid and current ASE certification in all
relevant categories pertinent to mechanics duties, including PM inspections,
within six (6) months of Franchise award and thereafter throughout the term of
the Franchise.
6.4 Cleanliness. Exterior surfaces of each vehicle shall be kept clean of road
dust, mud, tar, grime, and graffiti, or any other condition that may affect vehicle
exterior appearance. Vehicle exterior must be washed at least every three (3)
days and within twenty-four (24) hours of rainfall. All graffiti must be removed
as soon as it is found.
6.5 ADA Compliance. Franchisee shall ensure that all vehicles providing
passenger transportation service meet the provisions of the Americans with
Disabilities Act of 1990, (P.L. 101 -336) and Section 504 of the Rehabilitation
Act of 1973 (P.L. 93 -112) and implemented regulation set forth in 49 C.F.$., Part
37 & 38, at the time of the Franchise award.
7. Transportation service shall be available to all event centers located in the City of
Anaheim as designated by the City Manager, or his or her designee, including but not limited to,
Disneyland, Disney's California Adventure, Downtown Disney and the Anaheim Convention
Center
8. Franchisee shall meet event center's operating schedules. At minimum,
transportation service shall be operated on a one -half (1/2) hour basis for the duration of the event
center's operating hours. Service shall begin a minimum of one -half (1/2) hour before event
center opening and finish no earlier than one -half (1/2) hour after event center closing. Operating
schedules shall be available and provided to the passengers.
9. Franchisee shall maintain a minimum of 95 percent on -time performance record.
10. Franchisee shall meet peak season and time -of -day transportation service
demands up to 10% over historic rider -ship (past 12 months).
11. Franchisee shall establish and maintain a guest passenger complaint resolution
process.
12. Franchisee shall operate only clean/alternative fuel vehicles for passenger
transportation services with the ability to use non -clean fuel buses only on a contingency basis.
Clean fuels may include: Compressed Natural Gas, Liquefied Natural Gas, Fuel Cell, Electricity
and Hybrid engines. Vehicles shall display appropriate decals indicating clean fuel type.
13. Franchisee shall obtain access to the clean fuel infrastructure necessary to
maintain operation of the vehicles.
14. Franchisee shall provide proof that the proposed passenger transportation service
is NOT duplicative in nature to the service(s) already rendered. This proof will demonstrate that
traffic congestion will not be increased with the City by operation of this Franchise.
15. Dispatch
15.1 Dispatch shall be available during transportation service operations.
15.2 A two -way communication devise shall be installed and available on all
vehicles providing passenger transportation service.
16. Record Keeping. Driver record, maintenance records, accident reports, and other
pertinent information related to the operation of passenger transportation services shall be
maintained for the length of the franchise award and shall be made available upon request to the
City.
17. Annual Reports. Annual reports shall be submitted and shall provide operational
data outlined in the Franchise.
18. Stop Locations. An exhibit/map of the proposed transportation service routes and
public bus stop location shall be provided by the Franchisee for approval by City Manager, or his
or her designee. Proposed use of public stops is not guaranteed and will be approved on a case -
by -case basis based on existing usage and potential future impact.
19. Financial Controls. Financial data shall be kept in accordance with accepted
general accounting principles.
19.1 Audited financial statements for the past three years shall be maintained
for review by the City.
20. Evaluation. Ongoing passenger satisfaction evaluation shall be provided by the
Franchisee. Findings shall be provided in the annual reports.
21. Auditing. With reasonable notice, the City may audit necessary records with
regard to the service provision. Audit of records may include, but not limited to, personnel
records, maintenance records, statistical data, invoices, materials, and other data related to all
matters covered by the Franchise.
22. Passenger Safety. All personnel coming in contact with the passenger shall
undergo alcohol and drug testing program and pre - employment testing. All statutory references
concerning testing shall be in compliance with the Federal Motor Coach Safety of Transportation,
Subtitle A- Office of the Secretary of Transportation PSMP 40 (procedures for transportation
work place drug testing program) and Subchapter B — Federal Motor Carrier Regulation, PSMP
382 (controlled substances and alcohol use and testing).
23. Insurance. Comprehensive general liability coverage of $25 million per
occurrence and general liability of $10 million.
24. Franchisee shall demonstrate ability to sustain and maintain proposed level of
service and vehicle capacity to meet demand for transportation services.
25. Franchise shall not become effective unless and until all of the following
requirements have been satisfied:
25.1. This Ordinance granting the Franchise is effective.
25.2 Franchisee has provided a timely letter of acceptance as to all the terms
and conditions established by the City Council for granting this Franchise within
30 days following the adoption of the Ordinance amending the Franchise.
25.3 Franchisee had provided an up to date complete list of vehicles to be
used to perform the services by registration or license plate number and the
personnel assigned thereto as of the date of Franchisee's acceptance of this
Franchise.
25.4 Franchisee had provided evidence of compliance with the insurance
requirements and any other terms and conditions of this Ordinance and any other
tem and condition of operation included within the Regulation or imposed by the
City Council, the City Manager or the Chief of Police.
26. Should any of the insurance requirements in this Exhibit B be in conflict with any
provision in the Ordinance, the more stringent provision shall apply.