RES-2010-036RESOLUTION NO. 2010- 036
A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF
ANAHEIM MODIFYING THE RATES, RULES AND
REGULATIONS FOR THE SALE AND DISTRIBUTION OF
ELECTRICITY AS ADOPTED BY RESOLUTION NO. 71 -478
AND MOST RECENTLY AMENDED BY RESOLUTION NO.
2010 -012.
WHEREAS, the City of Anaheim (Anaheim) maintains an electric generation and
distribution system for the furnishing of electricity to residents and businesses of the City of
Anaheim and has adopted Electric Rates, Rules and Regulations for the sale and distribution of
electricity; and
WHEREAS, the Anaheim Municipal Code authorizes the City Council to approve
reasonable Rates, Rules and Regulations governing electric services and fees and charges for
providing electric services; and
WHEREAS, Anaheim established various rules of the Electric Rates, Rules, and
Regulations for that purpose; and
WHEREAS, Senate Bill 120 (Lowenthal) enacted by the California Legislature
amends various sections of the Public Utilities Code relating to utility service; and
WHEREAS, the Public Utilities Code, as amended by Senate Bill 120, requires
that utilities adopt rules and regulations necessary to implement the sections so amended; and
WHEREAS, the modifications to Rules No. 5, 8, and 11 of the Electric Rates,
Rules, and Regulations are intended to accomplish the same; and
WHEREAS, the modifications to Rule No. 1 are intended to update the rule by
adding and modifying definitions; and
WHEREAS, the modifications to Rule No. 2 are to include language for
Preferred /Emergency Service and to update the sections that pertain to allowable electrical
service characteristics; and
WHEREAS, the Public Utilities Board considered the proposals of the Public
Utilities Department and made the following findings with respect to the need for the proposed
modifications to the Electric Rates Rules and Regulations:
1. It is reasonable and appropriate to modify Rule Nos. 5, 8, and 11 as set forth
in Attachment A in order to accomplish the requirements of Senate Bill 120;
2. It is reasonable and appropriate to modify Rule No. 1 to update definitions;
3. It is reasonable and appropriate to modify Rule No. 2 to include language for
Preferred /Emergency Service and to update the sections that pertain to allowable electrical
service characteristics.
WHEREAS, the Public Utilities Board considered the requirements of the
California Environmental Quality Act and found that matters covered above come within Section
21080 (b)(8) of the Public Resources Code of the State of California. Thus, the modifications to
Rule Nos. 1, 2, 5, 8, and 11 of the Electric Rates, Rules and Regulations are statutorily exempt
from the California Environmental Quality Act; and
WHEREAS, based on the findings hereinabove made, the Public Utilities Board
of the City of Anaheim recommends to the City Council that the City Council adopt the findings
of the Public Utilities Board with respect to the matters contained herein and adopt the
modifications to the Electric Rates, Rules and Regulations as reflected in Attachment A; and
WHEREAS, based on the finding hereinabove made, the Public Utilities Board of
the City of Anaheim recommends to the City Council that the City Council, by Motion, certify
that the modifications to the Electric Rates, Rules and Regulations are statutorily exempt under
the California Environmental Quality Act, Public Resource Code, Section 21080 (b) (8), in
accordance with Title 14 of the California Administrative Code, Section 15273(a); and
WHEREAS, the City Council has considered the evidence and concurs with the
findings of the Public Utilities Board as set forth herein above.
NOW, THEREFORE, BE IT RESOLVED by the City Council of the City of
Anaheim as follows:
1. The findings set forth herein are hereby adopted by the City Council of the
City of Anaheim.
2. The modifications to Rule Nos. 1, 2, 5, 8, and I 1 of the Electric Rates,
Rules and Regulations as set forth in Attachment A shall be, and are hereby adopted by the City
Council of the City of Anaheim effective May 1, 2010.
3. The Public Utilities General Manager is authorized and directed to
prepare, promulgate, publish, and take any and all actions necessary to implement the changes to
the Electric Rates, Rules, and Regulations as set forth herein.
THE FOREGOING RESOLUTION is approved and adopted by the City Council
of the City of Anaheim this 13th day of April , 2010, by the
following roll call vote:
AYES: Mayor Pringle, Council Members Sidhu, Hernandez, Galloway, Kring
NOES: NONE
ABSENT: NONE
ABSTAIN: NONE
CITY ANAHEIM do
MA OR OF THE ANAHEIM
ATTES .
CITY CLERK O THE C11Y OF ANAHEIM
76400.2
Attachment A
Rule Nos. 1, 2, 5, 8, and 11 of the
Electric Rates, Rules and Regulations
CITY OF ANAHEIM
Utilities Financial Services
201 S. Anaheim Blvd.
Anaheim, CA 92805
ELECTRIC RATES, RULES
AND REGULATIONS
RULE NO. I
DEFINITIONS
Page No. 3. 1.1
For the purpose of these tariff schedules, the terms and expressions listed below shall have the meaning set forth
opposite them:
Added Facilities: The facilities provided by the Utility at the request of the customer which are over and above the
Utility's standard facilities, including but not limited to Preferred/Emergency Service.
Agricultural Power Service: Agricultural power service is that portion of electric energy and service used by a
person in connection with the production, harvesting, and preparation for market of agricultural and horticultural
products, including poultry and livestock, on land owned and /or operated by such person for the production of
agricultural products, but does not apply to processing of products raised by others.
APU: Anaheim Public Utilities.
Applicant: The person, association, corporation or governmental agency applying for electric service.
Application: A request to the Utility for service as distinguished from an inquiry as to the availability of or charges
for such service.
Billing Demand: The load or demand used for computing charges under rate schedules based on the size of the
customer's load or demand. It may be the connected load, the measured maximum demand, or a modification of
either as provided for by applicable rate schedules.
Billing Period: The time interval between gathering the data used for billing purposes.
City: The City of Anaheim, a municipal corporation.
City Council: The City Council of the City of Anaheim, California.
Class of Service: Different classes of service are: General Lighting, Multiple -Phase Lighting, Combination Lighting
and Power, Emergency Lighting, Single -Phase Power, Polyphase Power, Welding, X -ray, Fire Pump, Fire Alarm,
and Stand -by Power (permitted only where stand -by and normal circuit conductors are in separate raceways and
enclosures).
Commercial Developments: Consist of two or more enterprises engaged in trade or the furnishing of services; e.g.,
shopping centers, sales enterprises, business offices, professional offices, and educational or governmental
complexes.
Connected Load: The sum of the rated capacities of all of the customers equipment that can be connected to the
utility's lines at one time as more completely described in the rate schedules.
(Continued)
ISSUED BY: Effective: by Resolution No.: Dated:
Marcie L. Edwards Superseding Resolution No.: 99R -142 Dated: 06 122/99
General Manager
CITY OF ANAHEIM
Utilities Financial Services
201 S. Anaheim Blvd.
Anaheim, CA 92805
ELECTRIC RATES, RULES
AND REGULATIONS
RULE NO. i
DEFINITIONS
Page No. 3.1.2
Customer: The person in whose name service is rendered as evidenced by the contract or agreement for that service,
or, in the absence of a signed instrument, by the receipt of bills regularly issued in his name regardless of the identity
of the actual user of the service. A customer may also be a party with whom the City of Anaheim is doing business,
with or without a billing relationship, or who is receiving benefit of utility service under another party's name.
Customer's Mailing Address: The address specified in a Customer's application or contract, or any other address
subsequently given to the Utility by the customer, to which any notice or other communication is to be mailed.
Data Acquisition Agent (DAA): The entity that collects meter data associated with Customer Choice customer usage
on the Utility's behalf and provides such data to the Utility and each ESP after being validated in accordance with
the requirements of the Utility's Electric Rates, Rules and Regulations and in compliance with Independent System
Operator requirements.
Date of Presentation: The date upon which a bill or notice is mailed or delivered by the Utility to the customer.
Debt Service: Cash required over a given period of time for the repayment of interest and principal on borrowed
funds.
Distribution Lines: Overhead pole lines and/or underground facilities consisting of conduit and cable which are
operated at nominal distribution voltages.
Domestic Service: Service for residential use at a dwelling premises. Any service for other than residential use at a
dwelling premises may be served through the domestic service meter only where such nondomestic connected load
does not exceed 300 watts for lighting or 2 hp for power.
Energy Service Provider (ESP): The party that contracts with the end -use customer to provide commodity electric
service.
Environmental Mitigation: Measures taken to decrease the negative impacts on the natural environment resulting
from activities associated with the provision of electric services, including procurement, generation, transmission,
and distribution of power.
General Manager: General Manager of the City of Anaheim, Public Utilities Department or a designee.
General Seivice. SGrvace to any lighting or power installation except those eligible for service on single- family or
multi- family domestic, street lighting, outdoor area lighting, municipal, or standby schedules.
Greenhouse Gas: Any gas that absorbs and/or emits infra -red radiation in the atmosphere, including carbon dioxide,
methane, nitrous oxide, perfluorocarbons, sulfur hexafluoride, and hydrofluorocarbons, or as may be defined in
applicable state or federal law.
Housing Project: A building or group of buildings located on a single premises and containing residential dwelling
units for which master metering of electric service at one location has been installed in accordance with tariffs in
effect at the time of installation.
Industrial Developments: Consist of two or more enterprises engaged in a process which creates a product or
changes materials into another form or product.
Intermittent Service: Service which, in the opinion of the Utility, is subject to discontinuance for a time or at
intervals.
(Continued)
ISSUED BY: Effective: by Resolution No.: Dated:
Marcie L. Edwards Superseding Resolution No.: 2009 -001 Dated: 01 -13 -09
General Manager
CITY OF ANAHEIM
Utilities Financial Services
201 S. Anaheim Blvd.
Anaheim, CA 92805
ELECTRIC RATES, RULES
AND REGULATIONS
RULE NO. I
Page No. 3.1.3
Independent System Operator (ISO): A California, State chartered, nonprofit public benefit corporation charged
with operating the majority of California's high - voltage wholesale power grid and balancing the demand for
electricity with an equal supply of megawatts.
Lighting Service: Service to any apparatus transforming electric energy into light for all visual purposes except
those specified under "Power Service ".
Line Extension: All facilities, excluding transformer, service connection and meter required to extend electric
service from the utility's existing permanent facilities to the point of delivery to the customer.
Mailed: Any notice or other communication will be considered "mailed" when it is enclosed in a sealed envelope,
properly addressed, and deposited in any United States Post Office Box, postage prepaid.
Maximum Demand: The average kilowatts during the specified time interval when the customer's use is greatest in
the billing period as indicated or recorded by the utility's meter.
Meter: The instrument used for measuring the electricity delivered to the Customer.
Month: A thirty-day period.
Multi- family Accommodation: An apartment building, duplex, mobilehome park, court group, or any other group of
residential units located upon a single premises, providing the residential units therein meet the requirements for a
single- family accommodation. Hotels, guest or resort ranches, tourist camps, motels, auto courts, and trailer courts,
consisting primarily of guest rooms and/or transient accommodations, are not classed as multi - family
accommodations.
Municipal Service: Utility Services supplied to City of Anaheim departments.
Nominal Voltage: The nominal voltage of a circuit is the approximate voltage between conductors in a circuit or
system of a given class, assigned for the purpose of convenient designation. For any specific nominal voltage, the
operating voltage actually existing at various points and at various times on the system is subject to normal
distribution variation.
Participating Apartment Owner: An apartment owner who has signed an agreement with the City of Anaheim to
participate in a plan whereby utility service at his various units will automatically be established in his name as they
become vacant.
Permanent Service: Service which, in the opinion of the Utility, is of a permanent and established character. This
service may be continuous, intermittent, or seasonal in nature.
(Continued)
ISSUED BY: Effective: by Resolution No.: Dated:
Marcie L. Edwards Superseding Resolution No.: 2009 -001 Dated: 01 -13 -09
General. Manager
CITY OF ANAHEIM ELECTRIC RATES, RULES
Utilities Financial Services AND REGULATIONS
201 S. Anaheim Blvd. Page No. 3.1.4
Anaheim, CA 92805
RULE NO. 1
DEFINITIONS
Person: Any individual, partnership, corporation, public agency, or other organization operating as a single entity.
Point of Delivery: The point where conductors of the Utility are connected to the conductors of, the customer,
regardless of the location of the Utility's meters or transformers. Utility conductors may be owned, leased, or under
license by the Utility, and the conductors of the customer may be owned, leased, or under license by the customer.
Power Exchange (PX): A California, State chartered, nonprofit corporation or its successor charged with providing
an efficient, competitive auction to meet electric loads of exchange customers.
Power Factor: The ratio of the revenue producing current in a circuit to the total current in that circuit. In terms of
power quantities, power factor is the ratio of kw (real power) to the total kva (total power)_
Power Service: Service to apparatus or equipment used for purposes other than lighting shall be considered as power
service. Lamps or lights used for purposes which, in the opinion of the Utility, are not general illumination purposes
are classed as power service, such as the following: motion picture projection, motion picture and television
production, production of chemical reactions, sterilizing, drying, radiant heating, therapeutic, photographic
processing, stimulating the growth or yield of agricultural products, pilot or indicating lights on power control
equipment, and lighting used as an aid in the operation of a motor -driven production machine for the purpose of
checking tool settings or dial readings, measuring or inspecting the product while on the machine, when the lamps
are installed as an integral part of the machine and energized from its power supply.
Preferred/Emergency Service: Added Facilities required to provide redundant service from an alternate utility
source, and the equipment to transfer load from a preferred or normal source to an emergency or backup source.
Premises: All of the real property and apparatus employed in a single enterprise on an integral parcel of land
undivided, excepting in the case of industrial, agricultural, oil field, resort enterprises, and public or quasi- public
institutions, by a dedicated street, highway, or other public thoroughfare, or a railway. Automobile parking lots
constituting a part of and adjacent to a single enterprise may be separated by an alley from the remainder of the
premises served.
Public Utilities Board: The Public Utilities Board as appointed by the City of Anaheim City Council.
Pull Box: An enclosure for joining conductors which also provides by its size, arrangement, and location the
necessary facilities for pulling the conductors into place. This teen as used here includes structures also known as
"manhole ", "hand hold ", and "switch board pull section ".
(Continued)
ISSUED BY: Effective: by Resolution No.: Dated:
Marcie L. Edwards Superseding Resolution No.: 200OR -35 Dated: 03 -07 -00
General Manager
CITY OF ANAHEIM
Utilities Financial Services
201 S. Anaheim Blvd.
Anaheim, CA 92805
ELECTRIC RATES, RULES
AND REGULATIONS
RULE NO. 1
Page No. 3.1.5
Quasi - public Institutions: Public utilities, educational institutions, and hospitals, whether publicly or privately
owned, where the property, campus or hospital grounds extend over relatively large areas through which public
streets may run.
Rate Charges: Charges in the Rate Schedules may include the following:
Added Facilities Charge: The fee collected by the Utility for the installation and use of Added Facilities
equipment.
Customer Charge: That portion of the charge for service which is a fixed amount without regard to
connected load, demand, or energy consumption in accordance with the Rate Schedule.
Demand Charge: That portion of the charge for service which varies with the billing demand in accordance
with the Rate Schedule.
Energy Charge: That portion of the charge for service which varies with the quantity of energy consumed
in accordance with the Rate Schedule.
Minimum Charge: The least amount for which service will be rendered in accordance with the Rate
Schedule.
Service Charge: That portion of the charge for service which is a fixed amount based on connected load in
accordance with the Rate Schedule.
Standby Charge: That portion of the charge for standby service which is a fixed amount based on the
maximum load the Utility stands ready to supply in accordance with the Rate Schedule.
Rate Schedule: May be one or more tariff pages setting forth the charges and conditions for a particular class or type
of service at a given location. A Rate Schedule, as referred to herein, shall include all the wording on the applicable
tariff page or pages, including but not limited to, the following: Schedule Number, Class of Service, Character or
Applicability, Territory, Rates, Conditions, and reference to a Rule or Rules.
Residential Unit: A residential dwelling unit consisting of a room or group of rooms which do not qualify as single -
family dwellings. Residential Units may be used as permanent primary dwellings, as transient tenant
accommodations, and by organizations or groups of persons. When a Residential Unit is used as a permanent
primary residence, use shall be domestic service. When such units are used by a transient tenant, an organization, or
a group of persons, use shall be nondomestic or general service.
Revenue: Amount realized from the selling of goods or services before customer discounts or uncollectible write -offs
are applied. This does not include amounts collected from sources that are to be deferred in accordance with
Financial Accounting Standard number 71.
(Continued)
ISSUED BY: Effective: by Resolution No.: Dated:
Marcie L. Edwards Superseding Resolution No.: 2009 -001 Dated: 01 -13 -09
General Manager
CITY OF ANAHEIM
Utilities Financial Services
201 S. Anaheim Blvd.
Anaheim, CA 92805
ELECTRIC RATES, RULES
AND REGULATIONS
RULE NO.1
Page No. 3.1.6
Rules: Tariff pages which set forth the application of all rates, charges and services when such applicability is not
set forth in and as a part of the rate schedules.
Service Wires or Connection: The group of conductors, whether overhead or underground, necessary to connect the
service entrance conductors of the customer to the Utility's supply line, regardless of the location of the Utility's
meters or transformers. An overhead service connection, sometimes referred to as a "service drop ", is the group of
conductors between the customer's building or other permanent support and the Utility's adjacent pole.
Service Extension: Consists of the service wires or connections as above defined. Normally the "service drop" is
furnished at the Utility's expense.
Single Enterprise: A separate business or other individual activity carried on by a customer. The term does not
apply to associations or combinations of customers.
Single - Family Dwelling or Accommodation: A house, apartment, flat, or any other residential unit which contains
cooking facilities (not necessarily electric) and which is used as a residence by a single family.
Standby Service: Service supplied to customers who normally obtain their power requirements from sources other
than the Utility. Under this service the Utility provides a permanent service connection to supply the customer's
contracted load in accordance with the provisions of the standby schedule.
Street Lighting Service: Service to any lighting apparatus used primarily for the illumination of streets, alleys,
highways, or other public ways.
Swimming Pool: A permanently installed swimming pool, above or below ground, with permanently installed pump,
motor, filtering equipment and automatic timer to control the operation of the pumping equipment. The pump motor
must be rated at a minimum of 3/4 horsepower.
Tariff Page: An individual page of the tariff schedules.
Tariff Schedules: The entire body of effective rates, rentals, charges, and rules collectively of the Utility, as set forth
herein, and including title page, preliminary statement, rate schedules, and rules.
(Continued)
ISSUED BY: Effective: by Resolution No.: Dated:
Marcie L. Edwards Superseding Resolution No.: 89R -392 Dated: 09 -27 -89
General Manager
CITY OF ANAHEIM
Utilities Financial Services
201 S. Anaheim Blvd.
Anaheim, CA 92805
ELECTRIC RATES, RULES
AND REGULATIONS
RULE NO. 1
DEFINITIONS
Page No. 3.1.7
Temporary Service: Service for enterprises or activities which are temporary in character or where it is known in
advance that service will be of limited duration. Service, which in the opinion of the Utility, is for operations of a
speculative character or the permanency of which has not been established, also is considered temporary service.
Tract or Subdivision: An area which may be identified by filed subdivision plans or as an area in which a group of
dwellings may be constructed about the same time, either by a large scale builder or by several builders working on a
coordinated basis.
Utility: The City of Anaheim - Public Utilities Department.
Utility's Operating Convenience: The term refers to the utilization, under certain circumstances, of facilities or
practices not ordinarily employed which contribute to the overall efficiency of the Utility's operations; it does not
refer to customer convenience or to the use of facilities or adoption of practices required to comply with applicable
laws, ordinances, rules or regulations, or similar requirements of public authorities.
X -ray Service: Service to any apparatus transforming electric energy into radiations similar to light but having
wavelengths of from .0006 to 2 angstroms.
ISSUED BY: Effective: by Resolution No.: Dated:
Marcie L. Edwards Superseding Resolution No.: 8911-392 Dated: 09 -27 -89
General Manager
CITY OF ANAHEIM
Utilities Financial Services
201 S. Anaheim Blvd.
Anaheim, CA 92805
ELECTRIC RATES, RULES
AND REGULATIONS
RULE NO.2
DESCRIPTION OF SERVICE
Page No. 3.2.1
A. GENERAL
1. The character of service available at any particular location should be ascertained by inquiry at the
City's Electrical Engineering Division office.
2. The rate schedules included herein are applicable for service where the customer purchases his
entire electrical requirements from the Utility, except where such schedules specifically provide,
otherwise, and are not applicable where a part of the customer's electrical requirements are
supplied from some other source.
3. The rate schedules included herein are only applicable for service provided from overhead
distribution facilities (or where underground distribution facilities are provided for the Utility's
operating convenience or in accordance with the provisions of Rules Nos. 15, 15.1, 16 and 20)
except where schedules specifically provide otherwise.
4. Alternating current service of approximately 60 -cycle frequency will be supplied.
5. Voltages referred to in the tariff schedules are nominal voltages and in some few instances
reasonable variations may occur.
6. Service will be supplied at one standard voltage for each class of service. Each service shall have
a service main disconnecting device with an ampere rating equal to or less than the ampere rating
of the underground pull section and the service conductors. The total ampere rating of the service
main disconnecting devices including taps to underground pull section shall be equal to or less
than the ampere rating of the service conductors.
B. PHASE AND VOLTAGE SPECIFICATIONS
1. Standard nominal voltages of the Utility are as follows:
a. Distribution voltages - 120, 120/240, 120/208, 277/480, 2400, 4160, 6900, and 12,000
volts.
b. Voltages of 33,000 volts and above are transmission voltages. For its operating
convenience, the City may elect to supply a customer from lines of transmission voltage.
C. Where the City maintains four -wire wye- connected polyphase secondary mains: 120,
120/208, 208, 277/480, and 480 volts.
(Continued)
ISSUED BY: Effective: by Resolution No.: Dated:
Marcie L. Edwards Superseding Resolution No.: 2001R -192 Dated: -10 -01
General Manager
CITY OF ANAHEIM
Utilities Financial Services
201 S. Anaheim Blvd.
Anaheim, CA 92805
ELECTRIC RATES, RULES
AND REGULATIONS
RULE NO.2
DESCRIPTION OF SERVICE
B. PHASE AND VOLTAGE SPECIFICATIONS (Continued)
Page No. 3.2.2
d. Where the City maintains four -wire, delta- connected, polyphase, secondary mains: 120 or
120/240 volts.
e. All customer -owned utilization equipment must be designed and rated in accordance with
utilization voltages specified by the American National Standard C84.1 for customer
equipment to perform satisfactorily.
f. The utility system is designed and maintained to provide service voltage levels at the
customer's main switch as specified by the American National Standard C84.1. The
Utility has no control over the customer's utilization voltage that results from voltage
drop in customer's wiring.
g. While average voltages are maintained as described in Paragraph B. 11 above, it must be
recognized that short term voltage excursions (transients) exceeding these levels can
occur as the result of normal systems operations (circuit switching, motor start-up, etc.).
Equipment containing microprocessors or other sensitive electronic components can be
damaged or otherwise rendered inoperative by such transients. It is the customer's
responsibility to determine the suitability of the supplied power, and to provide any
necessary power conditioning equipment.
2. Single -Phase Service
a. General
Voltage
120 Volts
120/240 Volts
1201208 Volts
277/480 Volts
2400 Volts or over*
Minimum Connected Maximum Connected
Load Required Load Allowed
None 1 -15 amp. and 1 -20 amp. branch circuit
None 600 amp. main switch
None 100 amp. main switch
15 KVA 100 amp. main switch
*Contact Electrical Engineering Division of the Public Utilities Department
(Continued)
ISSUED BY: Effective: by Resolution No.: Dated:
Marcie L. Edwards Superseding Resolution No.: 88R-4 Dated: 1 -05 -88
General Manager
CITY OF ANAHEIM
Utilities Financial Services
201 S. Anaheim Blvd.
Anaheim, CA 92805
ELECTRIC RATES, RULES
AND REGULATIONS
RULE NO.2
DESCRIPTION OF SERVICE
B. PHASE AND VOLTAGE SPECIFICATIONS (Continued)
0
Page No. 3.2.3
b. The maximum size 120 volt single -phase motor allowed is 1 hp and the maximum size
240 volt, or higher voltage, single -phase motor allowed is 10 hp.
C. Where the City maintains four -wire wye- connected 120/208 or 2771480 volt secondary
mains, single -phase service is supplied at 120/208 or 277/480 volts, three -wire, for which
the maximum allowed is a 100 -amp main switch. Loads in excess of a 100 -amp main
switch will be supplied at 120/208 or 277/480 volts, three phase, four -wire.
Three -Phase Service
a. General
*Contact the Electrical Engineering Division of the Public Utilities Department
(Continued)
ISSUED BY: Effective: by Resolution No.: Dated:
Marcie L. Edwards Superseding Resolution No.: 97R -79 Dated: 06 -10 -97
General Manager
Minimum Connected
Load Required
Maximum Demand Load
Allowed
Maximum Main
Switch
Voltage
OH
UG
OH
UG
OH
UG
120/240 Volts
15 KVA
*
150 KVA
*
400 A
120/208 Volts
15 KVA
45 KVA
225 KVA
1000 KVA
600 A
3000 A
277/480 Volts
30 KVA
45 KVA
225 KVA
3750 KVA
400 A
4000 A
2400/4160
Volts'
12,000 Volts*
*Contact the Electrical Engineering Division of the Public Utilities Department
(Continued)
ISSUED BY: Effective: by Resolution No.: Dated:
Marcie L. Edwards Superseding Resolution No.: 97R -79 Dated: 06 -10 -97
General Manager
CITY OF ANAHEIM ELECTRIC RATES, RULES
Utilities Financial Services AND REGULATIONS
201 S. Anaheim Blvd. Page No. 3.2.4
Anaheim, CA 92805
RULE NO.2
DESCRIPTION OF SERVICE
B. PHASE AND VOLTAGE SPECIFICATIONS (Continued)
b. Single Family Domestic Service. In areas where the City does not maintain three -phase
secondary mains, only single -phase service will be supplied unless the applicant's load
includes at least one motor rated in excess of 10 hp.
C. Service to all loads of 1,000 KVA maximum demand, or over, must be approved by the
City as to adequacy of facilities for service.
d. Loads on three -phase service must be balanced between phases in accordance with good
engineering practice.
e. Three -phase service may be supplied to installations having a proposed main service
switch in excess of the switch capacities specified above provided approval of the Utility
first has been obtained as to the number and size of switches, circuits and related
facilities. Such service will be supplied from two separate service connections at one
location from one transformer location. Energy so supplied will be measured through
one meter. The loads will be balanced as closely as practicable between the services.
4. Combined Single -phase Service and Three -phase Service
a. Service may be supplied at 120/208 volts four -wire, wye- connected where the Utility
does not maintain four -wire secondary polyphase mains, provided (1) written application
is made for such service by the customer; (2) the customer's load is of such a size as to
require an individual transformer installation of not less than 15 KVA when supplied
from the overhead system and 45 KVA when supplied from an underground system.
Transformer capacity is based on load diversity as determined by the Utility; and (3) the
customer provides space acceptable to the Utility on the premises to accommodate the
installation of the Utility's facilities.
(Continued)
ISSUED BY: Effective: 01-06 -88 by Resolution No.: 88R -4 Dated: 01 -05 -88
Gordon W. Hoyt Superseding Resolution No.: 82R -534 Dated: 11 -02 -82
General Manager
CITY OF ANAHEIM ELECTRIC RATES, RULES
Utilities Financial Services AND REGULATIONS
201 S. Anaheim Blvd. Page No. 3.2.5
Anaheim, CA 92805
RULE NO.2
DESCRIPTION OF SERVICE
B. PHASE AND VOLTAGE SPECIFICATIONS (Continued)
b. Service may be supplied at 277/480 volts four -wire wye- connected where the Utility
maintains 120/208 volt or 240 volt secondary polyphase mains, provided: (1) written
application is made for such service by the customer; (2) the customer's load is of such
size as to require an individual transformer installation of not less than 30 KVA of
transformer capacity when supplied from the overhead system and 45 KVA when
supplied from the underground system. Transformer capacity shall be based on load
diversity as determined by the Utility; and (3) the customer provides space acceptable to
the Utility on the premises to accommodate the installation of the Utility's facilities.
C. Service may be supplied at 120/240 volts four -wire delta - connected where the Utility
does not maintain four -wire secondary polyphase mains, provided: (1) the customer's
load is of such a size as to require an individual transformer installation of not less than
15 KVA of transformer capacity, as determined by the Utility and complies with
paragraph 3 -b above if applicable; (2) the unbalance between phases is less than 100 kW;
and (3) the customer provides space acceptable to the Utility on the premises to
accommodate the installation of the Utility's facilities.
d. The maximum demand allowances for combined single -phase and three -phase are set
forth in B -3 above.
e. The minimum demand load for a three -phase padmounted transformer is 45 KVA for
120/208 volt service or 277/480 volt service.
f. All three -phase circuits not exceeding 250 volts shall have either a phase or neutral
grounded and a four -wire polyphase service run to the customer's service entrance main
switch.
5. At the option of the City, the above voltage and phase specifications may be modified because of
service conditions at the location involved.
(Continued)
ISSUED BY: Effective: by Resolution No.: Dated:
Marcie L. Edwards Superseding Resolution No.: 88R-4 Dated: 01 -05 -88
General Manager
CITY OF ANAHEIM
Utilities Financial Services
201 S. Anaheim Blvd.
Anaheim, CA 92805
ELECTRIC RATES, RULES
AND REGULATIONS
RULE NO.2
DESCRIPTION OF SERVICE
C. MOTOR PROTECTION AND EQUIPMENT
Customer's motor equipment must conform with the following requirements.
Page No. 3.2.6
1. Motors that cannot be subjected safely to full rated voltage on starting, or that drive machinery of
such a nature that the machinery itself, or the product it handles will not permit the motor to
resume normal speed upon the restoration of normal supply voltage shall be equipped with devices
that will disconnect them from the line upon failure of supply voltage and that will prevent the
automatic reconnection of the motors upon restoration of normal supply voltage.
2. All motors of 1 hp or larger shall be equipped with thermal relays, fuses, or other automatic
overcurrent interrupting devices to disconnect completely such motors from the line as a
protection against damage due to overheating.
3. Three -phase motors driving elevators, hoists, tramways, cranes, conveyers or other equipment,
which would create hazard to life in the event of uncontrolled reversal of motor rotation, shall be
provided with reverse -phase and open -phase protection to disconnect completely the motors from
the line in the event of phase reversal or loss of one phase.
4. Wind machines thermostatically controlled with automatic reclosing switches must be equipped
with suitable time -delay devices, such as hereinafter specified, at the customer's expense, to permit
the required adjustment of the time of reclosure after interruption of service.
A suitable time -delay device, within the meaning of this rule, is a relay or other type of equipment
that can be present to delay with various time intervals the reclosing of the automatic switches
(and the consequent starting up of the electric motors on the wind machines) and to stagger the
reconnection of the load on the Utility's system, and such device must be constructed so as
effectively to permit a variable overall time interval of not less than five minutes with adjustable
time increments of not greater than ten seconds. The particular setting to be utilized for each
separate installation is to be determined by the Utility from time to time in accordance with its
operating requirements, and the customer is to obtain from the Utility the setting for each
installation as thus determined.
(Continued)
ISSUED BY: Effective: 01 -06 -88 by Resolution No.: 88R -4 Dated: 01 -05 -88
Gordon W. Hoyt Superseding Resolution No.: 71R -478 Dated: 10 -26 -71
General Manager
CITY OF ANAHEIM
Utilities Financial Services
201 S. Anaheim Blvd.
Anaheim, CA 92805
ELECTRIC RATES, RULES
AND REGULATIONS
RULE NO.2
DESCRIPTION OF SERVICE
ALLOWABLE MOTOR STARTING CURRENTS
Page No. 3.2.7
The starting current drawn from the Utility's lines shall be considered the nameplate locked rotor
current or that guaranteed by the manufacturer.
At its option the Utility may determine the starting current by test, using a stop ammeter with not
more than 15% overswing or an oscillograph, disregarding the value shown for the first 10 cycles
subsequent to energizing the motor.
If the starting current for a single motor exceeds the value stated in the following tables, reduced
voltage starting or other suitable means must be employed, at the customer's expense, to limit the
current to the value specified, except where specific exemptions are provided in Sections D.2,3,
and 4.
TABLE 1
Alternating Current - Single -Phase Motors
Rated Size
Allowable Locked Rotor Currents
120 Volts
240 Volts
1 hp and less
50 amperes
36 amperes
1 -1/2 hp
48 amperes
2 hp
60 amperes
3 hp
80 amperes
5 hp
120 amperes
7 -1/2 h
170 amperes
] 0 hp
220 amperes
* Contact Electrical Engineering Division of the Public Utilities Department for additional motor
ratings.
(Continued)
ISSUED BY: Effective: by Resolution No.: Dated:
Marcie L. Edwards Superseding Resolution No.: 88R -4 Dated: 01 -05 -88
General Manager
CITY OF ANAHEIM
Utilities Financial Services
201 S. Anaheim Blvd.
Anaheim, CA 92805
ELECTRIC RATES, RULES
AND REGULATIONS
RULE NO.2
D. ALLOWABLE MOTOR STARTING CURRENTS (Continued)
TABLE 2
Alternating Current - Three -Phase Motors
Rated Size
Allowable Locked Rotor Currents
240 Volts
480 Volts
3 hp
64 amperes
32 amperes
5 hp
92 amperes
46 amperes
7 -1/2 hp
127 amperes
63 amperes
10 hp
162 amperes
81 amperes
15 hp
232 amperes
116 amperes
20 hp
290 amperes
145 amperes
25 hp
365 amperes
183 amperes
30 hp
435 amperes
218 amperes
40 hp
580 amperes
290 amperes
50 hp
725 amperes
363 amperes
60 hp
435 amperes
75 hp
535 amperes
100 hp
725 amperes
Over 100 hp - The Utility should be consulted for allowable locked
rotor currents or for additional motor ratings.
Page No. 3.2.8
Where service conditions permit, subject to Utility approval, reduced - voltage starters may be
omitted in the original installation until such time as the Utility may order the installation of a
reduced - voltage starter to be made, and, similarly, the Utility may at any time require starting
current values lower than set forth herein where conditions at any point on its system require such
reduction to avoid interference with service.
Reduced - voltage starters may be omitted on any motor of a group installation provided that its
starting current does not exceed the allowable starting current of the largest motor of the group.
A reduced - voltage starter may be omitted on any motor in a group installation provided that its
starting current does not exceed three times the maximum demand in amperes of the entire
installation.
(Continued)
ISSUED BY: Effective: by Resolution No.: Dated:
Marcie L. Edwards Superseding Resolution No.: 88RA Dated: 01 -05 -88
General Manager
CITY OF ANAHEIM
Utilities Financial Services
201 S. Anaheim Blvd.
Anaheim, CA 92805
ELECTRIC RATES, RULES
AND REGULATIONS
RULE NO.2
DESCRIPTION OF SERVICE
E. PROTECTIVE DEVICE COORDINATION
Page No. 3.2.9
Customer's protective relays, fuses, circuit breakers and other protective devices must comply with the
following requirements:
1. All customer protective device operating times and circuit breaker trip element upper -bound trip
times shall be a minimum of 0.25 seconds (15 cycles) less than the trip time of the Utility feeder
protective relay settings for all current values between the customer service entrance rating and the
maximum available fault current.
P1
All customer fuse maximum fault clearing times shall be a minimum of 0.30 seconds (18 cycles)
less than the trip time of the Utility feeder protective relay settings for all current values between
the customer service entrance rating and the maximum available fault current.
Three -phase service customers shall submit protective device characteristics and/or relay
calibration data to the Utility for approval prior to establishment of service.
(Continued)
ISSUED BY: Effective: 10 -01 -89 by Resolution No.: 89R -392 Dated: 09 -27 -89
Gordon W. Hoyt Superseding Resolution No.: None Dated: None
General Manager
CITY OF ANAHEIM
Utilities Financial Services
201 S. Anaheim Blvd.
Anaheim, CA 92805
ELECTRIC RATES, RULES
AND REGULATIONS
RULE NO.2
DESCRIPTION OF SERVICE
Page No. 3.2. 10
F. INTERFERENCE WITH SERVICE
I . Customers who operate equipment which causes detrimental voltage fluctuations (such as, but not
limited to, hoists, welders, radio transmitters, X -ray apparatus, elevator motors, compressors, and
furnaces) reasonably must limit such fluctuations upon request by the Utility. The customer will
be required to pay for whatever corrective measures are necessary.
2. In the case of arc furnace installations not in excess of 100 KVA single - phase, or 300 KVA
three- phase, the Utility may furnish energy at 240 or 480 volts, providing the customer
permanently installs suitable equipment to limit secondary short- circuit current values to 300% of
full load value. In the case of arc furnace installation in excess of 100 KVA, single- phase, or 300
KVA three - phase, the Utility may require the customer to provide, at his own expense, special
furnace type transformers and reactors sufficient to limit secondary short- circuit current values to
300% of full load value. In such cases, the Utility shall furnish energy at standard voltages over
5,000 volts.
3. Any customer who superimposes a current of any frequency upon any part of his electrical system,
other than the current supplied by the Utility, shall, at his own expense, prevent the transmission
of such current beyond his electrical system.
G. POWER FACTOR
The Anaheim Public Utilities may require the customer to provide, at his own expense, equipment to
correct the customer's operating power factor to between 90%, lagging and 90% leading.
H. WAVEFORM
The Utility may require that the wave form of current drawn by equipment of any kind be in conformity
with good engineering practice.
(Continued)
ISSUED BY: Effective: 07 -01 -99 by Resolution No.: 99R -142 Dated: 06 -22 -99
Edward K. Aghjayan Superseding Resolution No.: 88R-4 Dated: 01 -05 -88
General Manager
CITY OF ANAHEIM
Utilities Financial Services
201 S. Anaheim Blvd.
Anaheim, CA 92805
ELECTRIC RATES, RULES
AND REGULATIONS
RULE NO.2
I. ADDED FACILITIES
DESCRIPTION OF SERVICE
Page No. 3.2.11
Added Facilities are considered to be existing, enlarged, or new facilities installed and/or used by the Utility
at the customer's request in addition to, as enlargements of, as alternate to, or in substitution for, the
standard facilities which the Utility would normally install or use, and which represent additional costs to the
Utility over normally installed facilities. Added Facilities may include, but are not limited to, those facilities
necessary to supply Preferred/Emergency Service, data monitoring services, or other non - standard facilities.
Except where provided by rate schedule, installation of Added Facilities will be made, provided the type of
Added Facilities requested is acceptable to the Utility and the Utility agrees to the installation of the Added
Facilities, under the following conditions:
a. The applicant for Added Facilities is also an applicant for permanent electric service or is a
customer for permanent electric service at the same location.
b. The customer will execute a contract prior to the installation of the Added Facilities. In addition
to providing for the payment of charges as determined under the appropriated schedule, the
contract will provide for one of the following conditions:
Prior to the Utility installing Added Facilities, the customer shall pay the Utility for the
Added Facilities and the cost of the installation of such facilities. Thereafter, the
customer shall pay a monthly charge for the Added Facilities in an amount determined by
the Utility based upon any maintenance as described in the contract.
2. Prior to the Utility installing Added Facilities, the customer shall agree to pay a monthly
charge for the Added Facilities in the amount determined by the Utility based upon the
added capital investment, and ongoing maintenance. At its option, the Utility may
finance the Added Facilities, and the customer shall be responsible for the associated
financing costs.
In the event that the Added Facilities are abandoned prior to ten years from the date service is first
rendered from the Added Facilities, the Utility will charge the customer the balance owed on the
cost of installed Added Facilities, plus the cost of removal, less the estimated salvage of
removable materials.
All monthly charges shall be reviewed and readjusted when changes occur in the Utility's cost for
providing such service.
S ANt)BY SERVICE
Customers requesting added line facilities and /or standby service shall be required to pay prior to the
installation, the entire cost of installing and removing all equipment to supply installed transformer or
System capacity, and in addition for standby service, shall be billed a monthly charge of $1.50 per KVA of
installed system or transformer capacity for such standby facilities. Regular schedule charges are to be
added to standby charges.
ISSUED BY: Effective: by Resolution No.: Dated:
Marcie L. Edwards Superseding Resolution No.: -79 Dated: 06 -10 -97
General Manager
CITY OF ANAHEIM
Utilities Financial Services
201 S. Anaheim Blvd,
Anaheim, CA 92805
ELECTRIC RATES, RULES
AND REGULATIONS
RULE NO.5
A. CONTRACTS
SPECIAL INFORMATION REQUIRED ON FORMS
Page No, 3.5.1
Each contract for electric service shall contain the following provision:
"This contract shall at all times be subject to such changes or modifications by the City Council of the City
of Anaheim as said City Council may, from time to time, direct in the exercise of its jurisdiction."
B. UTILITY BILL
The following statements will be printed on each utility bill:
1. "Bill is due upon receipt.
2. " PROCEDURES FOR PROCESSING PAYMENT OF DISPUTED UTILITY BILL
Should you have a question regarding this bill, please request an explanation from the Customer Services
Division of the City of Anaheim, within 10 days after receiving the bill. Your request may be made by
telephone (714- 765 -3300) or in writing (Customer Service Manager, Public Utilities Department, P.O. Box
3222, Anaheim, CA 92803). If, after you receive the explanation from Customer Service, you still believe
you have been billed incorrectly, you have (10) ten days to send your entire remittance (payable to the City
of Anaheim) with the bill and a statement setting forth the reasons why you believe the bill is not correct to
the General Manager, Public Utilities Department, P. O. Box 3222 Anaheim, California 92803, to avoid
discontinuance of service. Upon timely receipt of the written statement, the General Manager will review
the basis of the billed amount and communicate the results of the review and decision to the customer. If
the matter is not satisfactorily resolved with the General Manager, you may petition the Public Utilities
Hearing Board for final determination. In the absence of a timely filed appeal, the decision of the Public
Utilities General Manager will be final."
3. Those customers who receive a separate bill for their electric power from an Energy Service
Provider (ESP), and who wish to question their ESP bill, must directly contact their ESP for explanations
and resolution of billing issues associated with the ESP' service.
(Continued)
ISSUED BY: Effective: 03 -31 -00 by Resolution No.: 20008 -35 Dated: 03 -07 -00
Edward K. Aghjayan Superseding Resolution No.: 93R -198 Dated: 10 -05 -93
General Manager
CITY OF ANAHEIM ELECTRIC RATES, RULES
Utilities Financial Services AND REGULATIONS
201 S. Anaheim Blvd. Page No. 3.5.2
Anaheim, CA 92805
RULE NO.5
SPECIAL INFORMATION REQUIRED ON FORMS
C. DISCONTINUANCE OF SERVICE NOTICE (48 hour final notice)
The following statement will be printed on each discontinuance of service notice:
"If payment is not received by 5:00 p.m. on the date shown above your service will be
disconnected without further notice. Full payment of the bill plus any reconnection charges will be
required prior to any restoration of services. A deposit may be required to reestablish your credit,
whether or not service is disconnected for nonpayment."
"Tampering with meter or unauthorized breaking of seal constitutes a misdemeanor. Charges for
equipment replacement must be paid in advance of restoring the service."
Rule No. 23 contains the above referenced changes.
D. REQUEST FROM RESIDENTIAL OCCUPANT (TENANT) TO BECOME CUSTOMER
If a landlord in a landlord/residential tenant relationship is responsible for the payment of the electric utility
bill and the account is in arrears, the residential occupant (tenant) shall have the right to become the
Customer without being required to pay the amount due on the landlord's delinquent account. In order for
the Utility to make service available, the residential occupant (tenant) must agree to the terms and
conditions of service.
ISSUED BY: Effective: by Resolution No.: Dated:
Marcie L. Edwards Superseding Resolution No.: 3R -46 Dated: 03 -09 -93
General Manager
CITY OF ANAHEIM
Utilities Financial Services
201 S. Anaheim Blvd.
Anaheim, CA 92805
ELECTRIC RATES, RULES
AND REGULATIONS
RULE NO.8
NOTICES
A. NOTICES TO CUSTOMERS
Page No. 3.8.1
1. When notices from the Utility to a customer are required, they will normally be given in writing, either
mailed to the address specified in the customer's application for service or to any address subsequently
specified by the customer or delivered or posted in the local newspaper of record, except that in
emergencies the Utility may personally give notices in the manner most suitable under the existing
conditions (radio, T.V., telephone, etc.).
2. Where utility service is provided to residential, commercial, or industrial users through a master meter,
the City shall make every good faith effort to inform the actual users of the utility services when the
account is in arrears that service will be discontinued in 15 days.
For residential units, written notice shall be posted on the door of each residential unit at least 15 days
prior to termination. If it is not reasonable or practicable to post the notice on the door of each residential
unit, the Utility shall post two copies of the notice in each accessible common area and at each point of
access to the structure or structures. The notice shall further inform the residential occupants that they
have the right to become utility customers, to whom the service will then be billed, without being required
to pay the amount due on the delinquent account. The notice shall specify: what the residential occupants
are required to do in order to prevent the termination or reestablish services; the estimated monthly cost
of service; the title, address, and telephone number of a representative of the utility who can assist the
residential occupants in continuing service; and the address and telephone number of a legal services
group. This notification will be presented in English, Spanish, Chinese, Tagalog, Vietnamese, and
Korean.
3. If electric service is provided using an individual meter and the landlord is responsible for payment of the
utility bill, the City shall make every good faith effort to inform the actual users of the utility service when
the account is in arrears that service will be discontinued in 10 days.
For residential units, notice shall be in writing and further inform the residential occupants that they have
the right to become utility customers without being required to pay the amount due on the delinquent
account and to whom the service will then be billed. This notification will be presented in English,
Spanish, Chinese, Tagalog, Vietnamese, and Korean.
B. NOTICES FROM CUSTOMERS
Notices from a customer to the Utility may be given by written communication mailed to the Utility's office
or may be given orally by the customer or the customer's authorized agent at the Utility's office except when
written notice is specifically required in tariff schedules or in any written agreement.
ISSUED BY: Effective: by Resolution No.: Dated:
Marcie L. Edwards Superseding Resolution No.: 89R -392 Dated: 09 -27 -89
General Manager
CI - FY 0'r ANAH'.t=BI
L- tilities Financial Servicts
211 S_ Anaheim Blvd.
Anaheirn, CA 42805
i_1. "r'CT4 IC RATES, RUI,FS
AND REGULATIONS
RI'LF N( }, II
DISCON11NUA AND RESTORATION OF SERVI
Page No, 3.11 1
A. PAST DUE BILLS
Bills rendered will be considered past due if not paid within fifteen (15) days after date of presentation.
B. NONPAYMENT OF BILLS
When a bill for utility service has become past due and an overdue notice and final notice have
been issued, service may be discontinued if the bill is not paid within the time required by such
notice. Service shall not be disconnected for charges due to, and billed by, an Energy Service
Provider. A charge will be assessed if personal notification is delivered.
Any customer who contests a bill, and has initiated a complaint or requested an investigation
within 5 days of receiving said bill shall not have service discontinued for nonpayment during the
pendency of an investigation by the City of such customer's dispute or complaint provided the
customer also keeps current the account for utility services as charges accrue in each subsequent
billing period. Services shall not be discontinued for nonpayment for any customer complying
with an amortization agreement entered into with the City, provided the customer also keeps
current the account for utility services as charges accrue in each subsequent billing period. If a
customer fails to comply with an amortization agreement, the City will give a 7 -day discontinuance
of service notice before discontinuing services, but such notice shall not entitle the customer to
further investigation by the City.
If in a landlord /residential tenant relationship a landlord is responsible for payment of the electric
utility hill and the service is through a master meter, Utility shall not terminate residential occupant.
(tenant) service during the pendency of an investigation by the Utility of a customer dispute or
complaint, even if the customer does not keep current the account for utility services or if the
customer has been granted an extension of the period for payment of a bill.
Utility services to a domestic customer will not be discontinued for non - payment when the
customer has established to the satisfaction of the City that such termination would be especially
dangerous to the health of the customer or a full time resident of the customer's household.
Certification: from a licensed physician, public health nurse, or a social worker may be required by
the City. The City shall make available to custuuiers, upon request, inforrnation regarding
agencies and/or organizations that may provide financial assistance.
If in a landlord /residential tenant reiationship a landlord is responsible for payment of the electric
utility bill and the service is through a master meter, Utility shall not terminate residential occupant
(tenant) service if a public health or building officer certifies that termination would result in a
significant thrcal to the health or safety of the residential occupants or the public.
A customer's service may be. discontinued for nonpayment of a bill for service. previously rendered
h -,rrn at any location served by the Utility provided such bill is not paid within i 5 days after
ore,s< -,nG!tion of r nonce that prL:sent serVice will be discontinued for nonpayrncnt of such bill for
prior sr:r✓ic{° however resrdentia servim will not he discontinued because of nonpayment of
balls fct other glasses of service.
An exception cxrsis i:i a landlord!residential tenant relationship where a landlord is responsible for
payment of the electric utility bill and the service is through a master meter; Utility shall not
terminate residential occupant (tenant) service if a delinquent account relates to another property
owned, managed, or operated by the customer.
(Continued)
ISSUED BY: Effective: by Resolution No.: Dated:
Marcie I_ Edwards Superseding Resolution No.: -35 Dated: 03 -07 -0 0
General Manager
CITY OF ANAHEIM
Utilities Financial Services
201 S. Anaheim Blvd.
Anaheim, CA 92805
ELECTRIC RATES, RULES
AND REGULATIONS
RULE NO. 11
DISCONTINUANCE AND RESTORATION OF SERVICE
Page No. 3.11.2
4. If a customer is receiving more than one service, any or all services may be discontinued when any
service, regardless of location, is discontinued for nonpayment. However, residential service will
not be discontinued because of nonpayment of bills for other classes of service.
An exception exists in a landlord/residential tenant relationship where a landlord is responsible for
payment of the electric utility bill and the service is through a master meter; Utility shall not
terminate residential occupant (tenant) service if a delinquent account relates to another property
owned, managed, or operated by the customer.
5. Under no circumstances may service be discontinued for nonpayment of a bill to correct previously
billed incorrect charges for a period in excess of the preceding three months, unless such incorrect
charges have resulted from the customer not abiding by the tariff schedules.
6. Bills collected on the premises by a field utility representative shall include a collection fee which
is contained in Rule No. 23.
7. On any Saturday, Sunday, legal holiday recognized by the City of Anaheim, or at any time during
which the business office of the City is not open to the public, service will not be discontinued by
reason of delinquency in payment for utility services.
C. UNSAFE EQUIPMENT
The Utility may refuse or discontinue service to a customer if any part of the customer's wiring or other
equipment, or the use thereof, shall be determined by the Utility to be unsafe or in violation of applicable
laws, ordinances, rules or regulations of public authorities, or if any condition existing upon the customer's
premises shall be thus determined to endanger the Utility's service facilities, until it shall have been put in a
safe condition or the violation remedied.
The Utility does not assume any responsibility of inspecting or repairing the customer's wiring or other
equipment or any part thereof and assumes no liability therefor.
D. SERVICE DETRIMENTAL TO OTHER CUSTOMERS
The Utility will not provide service to utilizing equipment, the operation of which will be detrimental to the
service of the Utility or its other customers, and will discontinue electric service to any customer who shall
continue to operate such equipment after having been given notice by the Utility to cease so doing.
(Continued)
ISSUED BY: Effective: by Resolution No.: Dated:
Marcie L. Edwards Superseding Resolution No.: -189 Dated: 09 -01 -92
General Manager
CITY OF ANAHEIM ELECTRIC RATES, RULES
Utilities Financial Services AND REGULATIONS
201 S. Anaheim Blvd. Page No. 3.11.3
Anaheim, CA 92805
RULE NO. 11
DISCONTINUANCE AND RESTORATION OF SERVICE
E. FRAUD
1. The Utility may refuse or discontinue service if the acts of the customer or the conditions upon the
customer's premises are such as to indicate to it an intent to defraud the Utility. A fee will be
collected for the investigation of acts of fraud and/or diversion as referenced in Rule 23.
2. The ESP must immediately upon request from the Utility supply all customer information deemed
pertinent to a diversion investigation.
3. The ESP must immediately notify the Utility of any evidence of diversion.
4. The ESP must maintain strict confidentially of all diversion investigations.
5. Once evidence of diversion is detected, all investigations of unauthorized use of energy will be
conducted by the City of Anaheim, in accordance with the Utilities Rates, Rules, and Regulations,
regardless of ownership of the meter or provisions of billing or metering services. Customers,
ESP's and their agents are required to properly maintain the chain of evidence of any unauthorized
use and cooperate in such investigation.
6. Once evidence of unauthorized use has been detected, regardless of meter ownership, the City of
Anaheim may, at its discretion, retain the existing meter, regardless of ownership, and install a
temporary utility meter and charge for its use.
7. In cases of diversion, the City of Anaheim shall have the legal right to recover, from any customer,
ESP, or other person who caused or benefited from such unauthorized use the total estimated
amount of the undercharge, including the Direct Access Energy Supply component and all
associated costs incurred during the investigation of the diversion, for the full period of the
investigation and unauthorized use.
8. The City of Anaheim reserves all evidentiary privileges and rights
9. The City of Anaheim retains the right to collect from the ESP the customer or other persons
causing or benefiting from unauthorized use of power, interest on the unauthorized use billings and
associated costs resulting from the unauthorized use of power.
10. Unauthorized energy use relating to Direct Access service shall include failure by the ESP to
submit schedules in good faith to a Scheduling Coordinator or ISO for a service account.
IL The Utility rescrves the right to collect from the ESP, the customer or responsible party for any
damaged City equipment.
12. The Utility reserves the right to collect from the ESP, the customer or responsible party for all
consumption recorded on idle meters.
F. FAILURE TO ESTABLISH OR REESTABLISH CREDIT
1f, for an applicant's convenience, the Utility should provide service before credit is established or should
continue service to a customer when credit has not been reestablished in accordance with Rule No. 6, and
the customer fails to establish or reestablish credit, the Utility may discontinue service.
(continued)
ISSUED BY: Effective: 3 -31 -00 by Resolution No.: 2000R -35 Dated: 03 -07 -00
Edward K. Aghjayan Superseding Resolution No.: 93R -46 Dated: 03 -09 -93
General Manager
CITY OF ANAHEIM
Utilities Financial Services
201 S. Anaheim Blvd.
Anaheim, CA 92805
ELECTRIC RATES, RULES
AND REGULATIONS
RULE NO. 11
DISCONTINUANCE AND RESTORATION OF SERVICE
G. NONCOMPLIANCE
Page No. 3.11.4
Except as otherwise specifically provided in this Rule No. 11, the Utility may discontinue service to a
customer for noncompliance with tariff schedules if, after written notice of at least 5 days, the customer has
not complied with the notice. The Utility may dispense with the giving of such notice in the event there
exists in the Utility's opinion a dangerous condition, thus rendering the immediate discontinuance of service
to the premises imperative.
H. CUSTOMER'S REQUEST FOR SERVICE DISCONTINUANCE
When a customer desires to terminate responsibility for service, the customer shall give the Utility not less
than two days' notice of this intention, state the date on which the customer wishes the termination to
become effective, and provide the Utility with the address to which the closing bill should be mailed. A
customer may be held responsible for all service furnished at the premises until two days after receipt of
such notice by the Utility or until the date of termination specified in the notice, whichever date is later.
RESTORATION - RECONNECTION CHARGE
The Utility will require payment of a reconnection charge for each incident in which the service(s) were
disconnected before restoring service that has been disconnected for nonpayment of bills or for failure
otherwise to comply with tariff schedules. If service(s) has been illegally restored or damaged due to
tampering, the customer must pay all damage charges prior to reconnection. The customer and/or
beneficiary of service is responsible for all damage charges whether or not service is reconnected.
In case the customer places a request on a day when maximum workload has been scheduled, an additional
charge will be made.
Rule No. 23 contains the above referenced charges
REQUEST FROM RESIDENTIAL.. OCCUPANT (TENANT) TO BECOME CUSTOMER
If a landlord in a landlord /residential tenant relationship is responsible for the payment of the electric utility
and the account is in arrears, the residential occupant (tenant) shall have the right to become the Customer
without being required to pay the amount due on the landlord's delinquent account. In order for the Utility
to make service available, the residential occupant (tenant) must agree to the terms and conditions of
service.
ISSUED BY: Effective: by Resolution No.: Dated:
Marcie L. Edwards Superseding Resolution No.: 2000R -35 Dated: 03 -07 -00
General Manager