General (13)
Susana Barrios
From:Simon Sadri <simon_sadri@hotmail.com>
Sent:Tuesday, July
To:Public Comment
Subject:\[EXTERNAL\] Anaheim Convention Center Management
Warning: This email originated from outside the City of Anaheim. Do not click links or open
attachments unless you recognize the sender and are expecting the message.
Dear Anaheim Convention Center Management,
I am writing to you on behalf of the Orange County’s Iranian Americans who watched all four volleyball games where the
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Iranian national team played, following our recent experience at your facility held on July 4 through 9, 2023.
The Iranian volleyball team has a dedicated and passionate fan base who genuinely appreciate the sport and respect the
spirit of healthy competition. We attended the event at your center with the same enthusiasm, hoping to witness an
enjoyable contest and support our team in a conducive, respectful, and welcoming environment. Regrettably, our
experience was far from satisfying.
From the moment we entered your facility, we were met with an unwelcoming atmosphere that was palpable
throughout our stay. Notably, the behavior of some of your staff members was far below the standards we would expect
from a venue of your esteem. We encountered a series of interactions where staff members were dismissive,
uncooperative, and in some instances, outright rude. This behavior created an uncomfortable environment, significantly
dampening our experience.
Furthermore, many of us felt that we were treated as if we were a burden or an inconvenience, instead of respected
guests at your establishment. Given the level of professionalism and courtesy we have come to expect from previous
experiences at various sporting events, we were not only shocked but also deeply disappointed by our experience at
Anaheim Convention Center.
We understand that running such a major event is undoubtedly a complex and demanding task. However, this should
not come at the expense of basic courtesy and respect for your visitors, some of whom were completely denied entry to
the stadium. Each attendee, irrespective of the team they support, deserves to be treated with kindness and respect.
We believe that feedback is a crucial element in the process of improvement. Therefore, we hope that our experience
and the concerns voiced in this letter will prompt you to conduct an internal review of your staff training and customer
service policies. It would be much appreciated if your team could be reminded of the importance of “treating all guests
equally and with the utmost respect”.
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We hope that this incident was an exception and not the norm at \[Convention Center Name\]. We wish to see the
Anaheim Convention Center, not only as a great sporting venue but also a welcoming space for all fans to enjoy and
celebrate the spirit of sport, irrespective of their affiliations or nationalities.
Thank you for your attention to this important matter. We look forward to a positive change in the future.
Sincerely,
Simon Sadri
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