1982-372RESOLUTION NO. 82R -372
A RESOLUTION OF THE CITY COUNCIL OF THE CITY
OF ANAHEIM AMENDING RATES, RULES AND
REGULATIONS FOR THE SALE AND DISTRIBUTION
OF WATER AS ADOPTED BY RESOLUTION NO. 72R -600
AND MOST RECENTLY AMENDED BY CITY COUNCIL
RESOLUTION NO. 81R -402.
WHEREAS, the City
distribution system for the
and inhabitants of the City
Rates, Rules and Regulations
of water; and
of Anaheim maintains a water
furnishing of water to residents
of Anaheim and has adopted Water
for the sale and distribution
WHEREAS, the Customer Service Division of the
Public Utilities Department bills for sanitation services
including street cleaning, sewer system maintenance and
solid waste collection for the City of Anaheim; and
WHEREAS, the Public
has recommended amending Rules
Rates, Rules and Regulations to
in said Rules and to authorize
credit balance in the event of
Utilities General Manager
10 and 17 of said Water
include sanitation charges
the Utility to refund a
a Utility error.
NOW, THEREFORE BE IT RESOLVED by the City Council
of the City of Anaheim that the Water Rates, Rules and
Regulations adopted by City Council Resolution No. 72R -600
and most recently amended by City Council Resolution No.
81R -402 be amended as follows, to wit;
CITY OF ANAHEIM
Water Utility
Post Office Box 3222
Anaheim, California 92803
Page No. 3.10.1
RULE NO. 10
DIS "PUTED BILLS
A. When a customer and the Utility fail to agree on a bill for
water or sanitation services:
The customer may, in lieu of paying the disputed bill,
deposit with the Utilities General Manager of the City of
Anaheim the amount claimed by the Utility to be due.
Upon receipt of the deposit, the Utilities General Manager
will review the basis of the billed amount, communicate the
results of his review to the customer and make disbursement
of the deposit.
B. Service will not be discontinued for nonpayment of the
disputed bill when deposit has been made with the Utilities
General Manager pending the outcome of the review.
C. Failure of the customer to make such deposit within fifteen
days after receipt of the bill will constitute acceptance
by the customer of the bill as rendered, and warrant
discontinuance of his service in accordance with Rule
No. 11.
D. If before completion of the Utilities General Manager's
review, additional bills become due which the customer
wishes to dispute, he shall also deposit with the
Utilities General Manager the additional amounts claimed
by the Utility to be due for such bills before
they become past due and that failure to do so will
warrant discontinuance of his service in accordance with
Rule No. 11.
E. If the bill is not satisfactorily resolved with the
Utilities General Manager, the customer may petition the
City Council for final determination. Failure of the
customer to petition the City Council for final deter-
mination within fifteen days after receipt of the
Utilities General Manager's findings, will constitute
acceptance by the customer of the findings.
ISSUED BY
Gordon W. Hoyt
General Manager
Effective by Resolution No. 82R Dated 7/13/82
Superseding Resolution No. 72R -600 Dated 12 -19 -72
-30
CITY OF ANAHEIM
Water Utility
Post Office Box 3222
Anaheim, California 92803
Page No. 3.10.1
RULE NO 10
•
DISPUTED BILLS
water or
A. When a customer and the Utility fall to agree on a b i l l for /mW -R-y
3eFW4 sanitation services:
The customer may, in lieu of paying the disputed bill, deposit with
the Utilities Director of the City of Anaheim the amount claimed by
the Utility to be due.
Upon receipt of the deposit, the Utilities Director will review the
basis of the billed amount, communicate the results of his review
to the customer and make disbursement of the deposit.
B. Service will not be discontinued for nonpayment of the disputed
bill when deposit has been made with the Utilities Director pend-
ing the outcome of the review.
C. Failure of the customer to make such deposit within fifteen days
after receipt of the bill will constitute acceptance by the customer
of the bill as rendered, and warrant discontinuance of his service
in accordance with Rule No. 11.
D. If before completion of the Utilities Director's review, additional
bills become due which the customer wishes to dispute, he shall also
deposit with the Utilities Director the additional amounts claimed
by the Utility to be due for such additional bills before they become
past.due and that failure to do so will warrant discontinuance of his
service in accordance with Rule No. 11.
'E. if the bill is not satisfactorily resolved with the Utilities Director,
the customer may petition the City Council for final determination.
Failure of the customer to petition the City Council for final de-
termination within fifteen days after receipt of the Utilities
Director's findings, will constitute acceptance by the customer of the
findings.
ISSUED BY
Gordon W. Hoyt
Utilities Director
ti Lt <-S /L / /1.1 /25L
Effective by Resolutlon No. 72* -6ee Dated H-19 }�,_
Superseding Resolution No. _ Hnne Dated
WAT -30 S--r
CITY OF ANAHEIM
Water Utility
Post Office Box 3222
Anaheim, California 92803
Page No. 3 -17 -2
RULE NO. 17
METER TESTS AND ADJUSTMENTS OF BILLS FOR ERRORS
(Continued)
B. ADJUSTMENT OF BILLS FOR METER ERROR (continued)
4. General. When it is found that the error in a meter is
due to causes, the date of which can be reliably esta-
blished, the overcharge or the undercharge may be
computed back to that date, provided, however, that in
no case will a bill for an undercharge exceed a four
(4) month period for single- family residential service
schedules or a twenty -four (24) month period for all
other service schedules.
C. ADJUSTMENT OF BILLS FOR UTILITY ERROR
1. General. When it is found that an error in billing has
occurred due to a Utility error for water or sanitation
services, the date of which can be reliably established,
the overcharge or the undercharge may be computed back
to that date, provided, however, that in no case will
a bill for an undercharge exceed a four (4) month period
for single- family residential service schedules or a
twenty -four (24) month period for all other service
schedules.
2. The Utility is authorized to.refund a credit balance.
ISSUED BY
Gordon W. Hoyt
General Manager
Effective by Resolution No. 82R-372 Dated 7/13/82
Superseding Resolution No. 81R -124 Dated 3 -17 -81
-30
CITY OF ANAHEIM
Water Utility
Post Office. Box 3222
- Anaheim, Cal iforni.a 92803
Page No. 3.17.2
RULE NO. 17
METER TESTS AND ADJUSTMENTS OF BILLS FOR ERRORS
(Continued)
B. ADJUSTMENT OF BILLS FOR METER ERROR (Continued)
4. General. When it is found that the error in a meter is due to causes,
the date of which can be. reliably established, the overcharge or the
undercharge may be computed back to-that date, provided, however,
that in no case will a bill for an undercharge exceed a four (4)
month period for single - family residential service schedules or a
twenty -four (24) month period for all other service *schedules.
%T +30
6
C. ADJUSTMENT OF BILLS FOR UTILITY ERROR
for water or sanitation services,
1. General. When it is f�d that an error in billing has occurred
due to A Utility error the date of which can be reliably established,
the overcharge or the undercharge may be computed back to that date,
provided, however, that in no case will a bill for an undercharge
-exceed a four (4) month period for single - family residential service
schedules or a twenty -four (24) month period for all other service
schedules.
2. The Utility is authorized to refund a credit balance.
ISSUED BY
Gordon W. Hoyt
Utilities Director
Effective by Resolution No.
Superseding Resolution No.
82R -372
9
7/13/82
Dated
Dated -
CITY OF ANAHEIM
Water Utility
Post Office Box 3222
Anaheim, California 92803
Page No. iv .
RATES RULES AND REGULATIONS
TABLE OF CONTENTS
(Continued)
Rule No. lit; Continuity of Service 12 -19 -72 3.14.1
(Continued)
ISSUED BY
Gordon W. Hoyt
General.
t3 "lR —:3 /l 1 /l.i /�tL
Effective by Resolution No. - 4 4+- -44t?— Dated 4 4- -
Superseding Resolution No. 12 Dated_ 3 -17- 1 ____�
WAT -3o
EFFECTIVE
TITLE
DATE
PAGE NO
Rules
and
Regulations
12-19-72
3.0.1
Rule
No.
1; Definitions
12-19
3.1.1
11
11
11 11
12-1
3. 1. 2
If
it
11 11
12 -19 -72
3.1.3
n
11
11 11
12 -19 -72
3. 1 .4
11
11
11 11
12-19-72
3. 1. 5
Rule
No.
2; Description of Service
12-19 - 72
3.2.
Rule
No.
3; Application for Service
7 -19-78
3.3.1
11
11
11 11 11 11
7
3.3.
Rule
No.
4; Contracts
12 -1 -
3.
Rule
No.
5; Special Information Required on Forms
12 -19-72
3.5.1
11
11
11 11 11 11 11 if
12-1
3. 5. 2
Rule
No.
6; Establishment & Re- establishment of Credit
12 -19 -72
3.6.1
11
11
11 11 11 11 11 11
12 - 19 - 72
3.6.2
Rule
No.
7; Deposits
12 -19 -72
3.7.1
Rule
No.
8; Notices
1 2 - 19 - 7 2
3.
Rule
No.
9; Rendering and Payment of Bills
7 -1 - 78
3.9.1
11
II
II 11 11 11 II II
4 -1 - 81
3.9.2
7-6-82
Rule
No.
10; Disputed Bills
1- 2-- 19 -}•2-
3.10.1
Rule
No.
11; Discontinuance and Restoration of Service
12 -19 -72
3.11.1
11
11
11 11 11 11 11 11
12 -19 -72
3. 1 1 .2
tl
II
11 11 II 11 II 11
7 -19 -78
3.1 1 .3
Rule
No.
12; Information Available to Public
12 -19 -72
3.12.1
Rule
No.
13; Temporary Service
8 -26 -81
3.
11
I,
11 11 11
8 - 26 - 81
3.13.2
Rule No. lit; Continuity of Service 12 -19 -72 3.14.1
(Continued)
ISSUED BY
Gordon W. Hoyt
General.
t3 "lR —:3 /l 1 /l.i /�tL
Effective by Resolution No. - 4 4+- -44t?— Dated 4 4- -
Superseding Resolution No. 12 Dated_ 3 -17- 1 ____�
WAT -3o
Water' Ut i 1 i& Ly
Post Office Box 3222
Anaheim, California 92803
V
Page NO • * _
RATES. RULES AND REGULATIONS
I --
TABLE O CON TENTS
Continued
Rule No, 1'6; Service Connections, Meters,
and Customer's Facilities
01 11 11 It 1t 11
11 If 11 It 11 It
t1• 11 11 11 It II
tt 11 11 11 It 11
Rule No. 17; Meter Tests and Adjustment of
8 -26 -81 3.16.1
•t1 -26 -81 3.16 .2
0- 26 -81. 3.16.3
12 -19 -72 3.16.4
12 -19 -72 3.16.5
Bi 1 is for Meter Errors
4- -•(1-1 -AL
7 -6 -82 3.17. 1
EFFECTIVE
11
TITLE
4- 0 4 -81- -
7 - 6 - 82 3. 1 7. 2
Rule No.
18;
DATE
PAGE NO.
Rule
No.
15;
Main
Extensions
6 -26 -73
3.15.1
11
„
II
11
11
fi -26-81
3. 15.2
12 -19 -72
3.19.1
Rule No,
20;
Fire Protection
7 -1 -78
3.15.2.1
11 11
II
11 11
12-19-72
3.20, 2
6 -26 -73
3.15.2.2.
„
n
11
11
t1
7 -1 -78
3.15.3
„
11
It
11
11.
8-26-81
3. 1 1
,1
11
,1
tl
It
11 -1 -79
3. 15-
11
,1
11
11
11
11 -1 -79
3.15.4.1
11
t1
II
tl
11
11 -1 -79
3.15.4.2
11
11
11 -1 -79
3.15.5
t1
,I
11
11
11
11 -1 -79
3.15.6
11
tl
rl
1,
tt
11 -1 -79
3. 15.7
.11
tl
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It
11 -1 -79
3.15.8
11
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tl
11
It
11 -1 -79
3.15.9
11
It
II
11
11
11--1 -79
3. 15-10
n
tl
tt
1,
11
11 -1 -79
3. 15-11
II
n
11
tl
11
11 -1 - 79
3. 15.12
,1
11
11
rl
II
11 -1 -79
3.15.13
11
11
11
„
11
11 -1 -79
3.15.14
Rule No, 1'6; Service Connections, Meters,
and Customer's Facilities
01 11 11 It 1t 11
11 If 11 It 11 It
t1• 11 11 11 It II
tt 11 11 11 It 11
Rule No. 17; Meter Tests and Adjustment of
8 -26 -81 3.16.1
•t1 -26 -81 3.16 .2
0- 26 -81. 3.16.3
12 -19 -72 3.16.4
12 -19 -72 3.16.5
ISSUED BY
Gordon W. Hoyt
• General Manzyer
EL- 52
82R -372 7/13/82
Effective by Resolution tdo. - f1 -I 2 - Dated .F� -1 - .
Superseding Resolution No. 81R 1;'_`!___
Bi 1 is for Meter Errors
4- -•(1-1 -AL
7 -6 -82 3.17. 1
IB 11
11
11 It 11 11
4- 0 4 -81- -
7 - 6 - 82 3. 1 7. 2
Rule No.
18;
Service to Separate Premises
and
Multiple Units, and Resale of
Water
12 -19 -72
3.18.1
Rule No.
19;
Measurement of Service
12 -19 -72
3.19.1
Rule No,
20;
Fire Protection
8 -26 -81
3.20.1
11 11
II
11 11
12-19-72
3.20, 2
ISSUED BY
Gordon W. Hoyt
• General Manzyer
EL- 52
82R -372 7/13/82
Effective by Resolution tdo. - f1 -I 2 - Dated .F� -1 - .
Superseding Resolution No. 81R 1;'_`!___
BE IT FURTHER RESOLVED by the City Council of the
City of Anaheim that the amended Water Rates, Rules and
Regulations be made effective for service rendered on and
after July 13, 1982.
THE FOREGOING RESOLUTION is approved and adopted
by the City Council of the City of Anaheim this 13th day of
July, 1982.
MAYOR OF THE CITY OF ANAHEIM
ATTEST:
CITY LERK OF TH HEIM
STATE OF CALIFORNIA )
COUNTY OF ORANGE ) Ss-
CITY OF ANAHEIM )
I, LINDA D. ROBERTS, City Clerk of the City of Anaheim, do hereby certify that
the foregoing Resolution No. 82R -372 was introduced and adopted at a regular
meeting provided by law, of the City Council of the City of Anaheim held on
the 13th day of July, 1982, by the following vote of the members thereof:
AYES: COUNCIL MEMBERS: Kaywood, Pickler, Overholt, Bay and Roth
NOES: COUNCIL MEMBERS: None
ABSENT: COUNCIL MEMBERS: None
AND I FURTHER certify that the Mayor of the City of Anaheim signed said
Resolution No. 82R -372 on the 13th day of July, 1982.
IN WITNESS WHEREOF, I have hereunto set my hand and affixed the seal of the
City of Anaheim this 13th day of July, 1982.
CITY CLEM OF THE CITY 0 ANAHEIM
(SEAL)
I, LINDA D. ROBERTS, City Clerk of the City of Anaheim, do hereby certify that
the foregoing is the original of Resolution No. 82R -372 duly passed and
adopted by the Anaheim City Council on July 13, 1982.
goo'