95-206 RESOLUTION NO. 95R-206
A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF ANAHEIM
AMENDING RULE 17 OF THE RATES, RULES AND REGULATIONS
FOR THE SALE AND DISTRIBUTION OF WATER AS ADOPTED BY
RESOLUTION NO. 72R-600 AND MOST RECENTLY AMENDED BY
RESOLUTION NO. 95R-140 AND AMENDING RULE 17 OF THE
RATES, RULES AND REGULATIONS FOR THE SALE AND
DISTRIBUTION OF ELECTRICITY AS ADOPTED BY RESOLUTION
NO. 71R-478 AND MOST RECENTLY AMENDED BY RESOLUTION NO.
95R-120.
WHEREAS, the City of Anaheim (Anaheim) maintains a
water transmission and distribution system for the furnishing of
water to residents and inhabitants of Anaheim and has adopted
Water Rates, Rules and Regulations for the sale and distribution
of water; and
WHEREAS, Anaheim maintains an electric generation
and distribution system for the distribution of electricity to
residents and inhabitants of Anaheim and has adopted Electric
Rates, Rules and Regulations for the sale and distribution of
electricity; and
WHEREAS, the Anaheim Municipal Code authorizes the
City Council to approve reasonable Rates, Rules and Regulations
governing water and electric service; and
WHEREAS, in order to achieve reasonable and
equitable treatment of customers, it is appropriate to authorize
the Public Utilities General Manager to correct meter reading
recordings and/or bills for utility services reflecting clerical
and/or meter errors which occurred through no fault of a
customer; and
WHEREAS, it is therefore necessary and appropriate
to amend Rule 17 of the Water Rates, Rules and Regulations and to
amend Rule 17 of the Electric Rates, Rules and Regulations.
NOW, THEREFORE, BE IT RESOLVED by the City Council
of the City of Anaheim that:
1. The changes and additions to Rule 17 of the
Water Rates, Rules and Regulations and to Rule 17 of the Electric
Rates, Rules and Regulations as shown in Attachment A are hereby
adopted to be effective as of July 1, 1995.
2. The Public Utilities General Manager is
hereby authorized and directed to prepare, promulgate, publish,
and implement changes to Rule 17 of the Water Rates, Rules and
Regulations and to Rule 17 of the Electric Rates, Rules and
Regulations as set forth herein.
THE FOREGOING RESOLUTION is approved and adopted
by the City Council of the City of Anaheim this 19th day of
December , 1995.
MAYO~O~F THE CITY OF~~ IM
ATTEST:
CITY CLERK OF THE CITY OF ANAHEIM
14822.1\LMOSES\November 28, 1995
STATE OF CALIFORNIA )
COUNTY OF ORANGE ) ss.
CITY OF ANAHEIM )
I, LEONORA N. SOHL, City Clerk of the City of Anaheim, do hereby certify that the foregoing Resolution
No. 95R-206 was introduced and adopted at a regular meeting provided by law, of the Anaheim City Council
held on the 19th day of December, 1995, by the following vote of the members thereof:
AYES: MAYOR/COUNCIL: Tait, Zemel, Feldhaus, Lopez, Daly
NOES: MAYOR/COUNCIL: None
ABSENT: MAYOR/COUNCIL: None
AND I FURTHER CERTIFY that the Mayor of the City of Anaheim signed said Resolution No. 95R-206 on
the 19th day of December, 1995.
IN WITNESS WHEREOF, I have hereunto set my hand and affixed the official seal of the City of Anaheim
this 19th day of December, 1995.
CITY CLERK OF THE CITY OF ANAHEIM
(SEAL)
I, LEONORA N. SOHL, City Clerk of the City of Anaheim, do hereby certify that the foregoing is the original
of Resolution No. 95R-206 was duly passed and adopted by the City Council of the City of Anaheim on this
December 19th, 1995.
CITY CLERK OF THE CITY OF ANAHEIM
CITY OF ANAHEIM ELECTRIC RATES, RULES A~c,,,,, A
Utilities Financial Services AND REGULATIONS
201 S. Anaheim Blvd. Page No. 3.17.1
Anaheim, CA 92805
RULE NO. 17
METER TESTS AND ADJUSTMENT OF BILLS FOR ERRORS
A. TESTS
1. On Customer Request. A customer may, on notice of not less than one week, require the
Utility to test the meter for the customer's service.
No charge will be made for such test, but, should a customer demand a test within four (4)
months after installation or more often than once in six (6) months, a deposit will be required
to cover the cost of the test. This deposit will be returned if the meter is found to register
more than 2% fast or 2% slow. The amount of the deposit will be dependent on the type of
meter to be tested and is contained in Rule 23.
A customer shall have the right to require the Utility to conduct the test in the customer's
presence or in the presence of an expert or other representative appointed by the customer.
The results of the test will be'furnished to the customer within a reasonable time after
completion of the test.
B. ADJUSTMENT OF BILLS FOR METER ERROR
I. Fast Meters. When, upon test, any meter is found to be registering more than 2% fast, the
Utility will refund to the customer the amount of the overcharge, based on corrected meter
readings, subject to the provisions of paragraph 4 hereof
2. Slow Meters. When, upon test, any meter is found to be registering more than 2% slow,
the Utility may bill the customer for the amount of the undercharge, based on corrected meter
readings, subject to the provisions of paragraph 4 hereof.
3. Non registering Meters. When, upon test, any meter is found to be nonregistering, the
Utility may bill the customer for the estimate of electricity consumed but not registered,
subject to the provisions of paragraph 4 hereof
Bills for this purpose will be estimated from the customer's prior use, the customer's
subsequent use correctly metered, the Utility's experience with other customers of the same
class, and the general characteristics of the customer's operation.
Issued by: Edward K. Aghjayan Effective 7-01-9~ by Resolution No. Dated __
General Manager Superseding Resolution No.89R-392 Dated 9/27/89
CITY OF ANAHEIM ELECTRIC RATES, RULES ~mch,~,,,
Utilities Financial Services AND REGULATIONS
201 S. Anaheim Blvd. Page No. 3.17.2
Anaheim, CA 92805
RULE NO. 17
METER TESTS AND ADJUSTMENT OF BILLS FOR ERRORS
(Continued)
4. a. Undercharges. When it is found that the error in a meter is due to causes, the date of
which can be reliably established, the undercharge may be computed back to that date,
provided, however, that in no case will a bill for an undercharge exceed a twelve (12) month
period. (for a single family residential ~crvicc schedules or a t~vcnty four (24) month period
for all other scr~4ce s~hedulcs.)
b. Overcharges. When it is found that the error in a meter is due to causes, the date of
which can be reliably established, the overcharge may be computed back to that date,
provided, however, that in no case will a reftand for an overcharge exceed a twenty-four (243
month period for all service schedules unless directed otherwise by the Public Utilities General
Manager or a representative designated by the Public Utilities General Manager.
C. ADJUSTMENT OF BILLS FOR UTILITY ERROR
1. Inaccuracies of meter reading recording or bills reflecting clerical or meter errors mav, at
the discretion of the Public Utilities General Manager, (:ka~l) be corrected back to the date
for which the overcharge or the undercharge may be reliably established. In cases where
electric consumption, dates or other factors required for application of rate schedules or other
provisions are not subject to exact determination or are in question or dispute relative to
service or rate application, the Utility may (:kaI!) establish such factors by tests, analyses,
and/or investigations to determine the proper basis for making an adjustment, if any.
Undercharge adjustments in billing, however, shall not exceed a twelve (12) month period. (~v
single family domestic service schedules or a twenty four (24) month period for all other
ser~4ce schedules) The Public Utilities General Manager may, at his discretion, make an
undercharge adjustment upon his finding that the undercharge occurred through no fault
of the customer and without reasonable basis upon which the customer should have been
aware of the undercharg~ Overcharge refunds shall not exceed a twenty-four month (24)
period for all service schedules unless directed otherwise by the Public Utilities General
Manager or a representative designated by the Public Utilities General Manager.
2. The Utility is authorized to refund a credit balance.
Issued by: Edward K. Aghjayan Effective 7-01-95 by Resolution No. Dated __
General Manager Superseding Resolution No.g9R-392 Dated 9/27/89
CITY OF AaNAHEIM WATER RATES, RULES *t~h,..,t s
Utilities Financial Services AND REGULATIONS
201 S. Anaheim Blvd. Page No. 3.17.1
Anaheim, CA 92805
RULE NO. 17
METER TESTS AND ADJUSTMENT OF BILLS FOR ERRORS
A. TESTS
I. On Customer's Request. A customer may, on notice of not less than one week, require the
Utility to test the meter for the customer's (his) service.
No charge will be made for such test; but, should a customer demand a test within four (4)
months al~er installation or more oaen than once in six (6) momhs, a deposit will be required
to cover the cost of the test. This deposit will be returned if the meter is found to register
more than 3% fast or 3% slow.
The amount of the deposit is dependent on the type of meter to be tested and is contained in
Rule 21.
A customer shall have the right to require the Utility to conduct the test in Be e#stomer's
(his) presence or in the presence of an expert or other representative appointed by the
customer (F.'.'m). The results of the test will be furnished to the customer within a reasonable
time at~er completion of the test.
B. ADJUSTMENT OF BILLS FOR METER ERROR
I. Fast Meters. When, upon test, any meter is found to be registering more than 3% fast, the
Utility will refund to the customer the amount of the overcharge, based on corrected meter
readings, subject to the provisions of paragraph 4 hereof.
2. Slow Meters. When, upon test, any meter is found to be registering more than 3% slow,
the Utility may bill the customer for the amount of the undercharge, based on corrected meter
readings, subject to the provisions of paragraph 4 hereof.
Issued by: Edward K. Aghjayan Effective 7-01-95 by Resolution No. Dated __
General Manager Superseding Resolution No.93R-45 Dated 3/09/93
CITY OF ANAHEIM WATER RATES, RULES ARachmc~ntB
Ut'dities Financial Services AND REGULATIONS
201 S. Anaheim Blvd. Page No. 3.17.2
Anaheim, CA 92805
RULE NO. 17
METER TESTS AND ADJUSTMENT OF BILLS FOR ERRORS
(Continued)
3. Non registering Meters. When, upon test, any meter is found to be non registering, the
Utility may bill the customer for the estimate of water consumed but not registered, subject to
the provisions of paragraph 4 hereo[
Bills for this purpose will be estimated from the customer's prior use, the customer's
subsequent use correctly metered, the Utility's experience with other customers of the same
class, and the general characteristics of the customer's operation.
4. a. Undercharges. When it is found that the error in a meter is due to causes, the date of
which can be reliably established, the undercharge may be computed back to that date,
provided, however, that in no case will a bill for an undercharge exceed a twelve (12) month
period. (for single family residential ~ervicc ~chcdulcs or a twcffty four (2'1) month period for
all other service ~chedulea.)
b. Overcharges. When it is found that the error in a meter is due to causes, the date of
which can be reliably established, the overcharge may be computed back to that date,
provided, however, that in no case will a refund for an overcharge exceed a twenty-four (24)
month period for all service schedules unless directed otherwise by the Public Utilities General
Manager or a representative designated by the Public Utilities General Manager.
Issued by: Edward K. Aghjayan Effective 7-01-95 by Resolution No. Dated __
General Manager Superseding Resolution No.89R-361 Dated 8/22/89
CITY OF ANAHEIM WATER RATES, RULES *t~hm,~t ~
Utilities Financial Services AND REGULATIONS
201 S. Anaheim Blvd. Page No. 3.17.3
Anaheim, CA 92805
RULE NO. 17
METER TESTS AND ADJUSTMENT OF B!I.LS FOR ERRORS
(Continued)
C. ADJUSTMENT OF BILLS FOR UTILITY ERROR
1. Inaccuracies of meter reading recording or bills reflecting clerical or meter errors mav, at
the discretion o£ the Public UtilitiesGeneralManager, (s~a!!)be corrected back to the date
for which the overcharge or the undercharge may be reliably established. In cases where
water consumption, dates or other factors required for application of rate schedules or other
provisions are not subject to exact determination or are in question or dispute relative to
service or rate application, the Utility may (:~!) establish such factors by tests, analyses,
and/or investigations to determine the proper basis for making an adjustment, if any.
Undercharge adjustments in billing, however, shall not exceed a twelve (12) month period.
(for single family domestic service schedules or a twenty four (24) month period for all other
service ~chedulcs) The Public Utilities General Manager may, at his discretion, make an
undercharge adjustment upon his finding that the undercharge occurred through no fault
of the customer and without reasonable basis upon which the customer should have been
aware of the undercharg& Overcharge refunds shall not exceed a twenty-four month period
for all service schedules unless directed otherwise by the Public Utilities General Manager or a
representative designated by the Public Utilities General Manager.
2. The Utility is authorized to refund a credit balance.
Issued by: Edward K. Aghjayan Effective 7-01-95 by Resolution No. Dated __
General Manager Superseding Resolution No.89R-361 Dated 8/22/89