RES-2019-042 RESOLUTION NO. 2019 - 042
A RESOLUTION OF THE CITY COUNCIL OF
THE CITY OF ANAHEIM APPROVING A
LETTER OF UNDERSTANDING BETWEEN THE
INTERNATIONAL BROTHERHOOD OF
ELECTRICAL WORKERS, LOCAL 47 AND THE
CITY OF ANAHEIM
WHEREAS,the Human Resources Director have met and conferred and reached an
understanding regarding the promotional process from the classification of Customer Service
Representative("CSR") H to CSR HI; and
WHEREAS, IBEW,Local 47 is in agreement with the recommendation contained in
said Letter of Understanding;and
WHEREAS, as a result thereof,a Letter of Understanding dated April 8, 2019 between
the parties has been prepared and signed; and
WHEREAS,the City Council of the City of Anaheim finds that it is in the best interest of
the City of Anaheim to approve said Letter of Understanding.
NOW,THEREFORE BE IT RESOLVED by the City Council of the City of Anaheim that
the Letter of Understanding dated April 8,2019 between IBEW,Local 47 and the City of
Anaheim, a copy of which is attached hereto and incorporated by reference herein,is hereby -‘
approved.
THE FOREGOING RESOLUTION is approved and adopted by the City Council of the City
of Anaheim this 7th day of May, 2019,by the following roll call vote:
AYES:Mayor Sidhu and Council Members Kring, Barnes,
Brandman, Moreno, Faessel) and O'Neil
NOES:None
ABSENT:None
ABSTAIN:None
!YRF :E 1,t. ANAHEIM
Arpr
CITY CLERK OF T E CITY OF ANAHEIM
LETTER OF UNDERSTANDING
between the
INTERNATIONAL BROTHERHOOD of ELECTRICAL WORKERS,LOCAL 47 and
the
CITY OF ANAHEIM
The International Brotherhood of Electrical Workers, Local 47 ("UNION") and the City of
Anaheim ("ANAHEIM"), herein referred to collectively as the "PARTIES," have met and
conferred and reached an agreement regarding the promotional process from Customer Service
Representative ("CSR") II to CSR III. The PARTIES have agreed to the following terms and
conditions:
(1) CSR II employees that meet certain promotional criteria will be promoted to CSR III
without qualifying through a competitive process upon meeting the promotional criteria.
The Customer Service Manager shall have the sole discretion to determine and define the
promotional criteria. Whether a CSR II employee has met the promotional criteria will
be at the sole determination of the Customer Service Manager.
(2) CSR IIs will be offered an opportunity to complete the promotional criteria based on
seniority within the CSR II classification. In order to be eligible for a non-competitive
promotion to CSR III, CSR IIs must meet the following promotional criteria:
• Successful completion of the rotation program within the office-based customer
service sections (Credit and Collections, Billing, and Call Center CSR III desk
duties). During this time, the employee must meet or exceed call center metrics, as
determined by the Customer Service Manager. These metrics include, but are not
limited to: calls per hour, minutes per call, quality score, % availability, error count,
etc.;
• Successful completion of at least two (2) management approved training courses
taken during rotation program;
• No written reprimands or higher level discipline received during the twelve (12)
month period preceding promotion into the CSR III position;
• Employee received a rating of"Valued Contributor" or above in his/her most recent
performance evaluation;
• Employee must meet or exceed the City's attendance standards during the fifty-two
(52) week period preceding promotion into the CSR III position.
(3) The non-competitive promotional criteria may change at any time subject to the needs of
the business and at the sole discretion of the Customer Service Manager, after providing
the UNION with notification and an opportunity to discuss any proposed changes. This
shall not create an obligation for ANAHEIM to meet and confer with the UNION over
any changes to the promotional criteria
(4) This non-competitive promotional process may be revoked by ANAHEIM upon thirty
(30) days written notice to the UNION. However, those CSR IIs who successfully
completed two (2) of the three (3) rotations by the date of the revocation will be allowed
to complete the rotational training program and will be eligible for a non-competitive
promotion to CSR III pursuant to the terms and conditions herein.
STAFF OFFICIALS OF THE INTERNATIONAL BROTHERHOOD
CITY OF ANAHEIM, of ELECTRICAL WORKERS,
A municipal corporation Local 47
By: • �- • By:
By: .A By:
Date: 9///1C) Date: 3 402-6 -/
CLERK'S CERTIFICATE
STATE OF CALIFORNIA )
COUNTY OF ORANGE ) ss.
CITY OF ANAHEIM )
I, THERESA BASS, City Clerk of the City of Anaheim, do hereby certify that the foregoing is the
original Resolution No. 2019-042 adopted at a regular meeting provided by law, of the Anaheim
City Council held on the 7th day of May, 2019 by the following vote of the members thereof:
AYES: Mayor Sidhu and Council Members Kring, Barnes, Brandman, Moreno,
Faessel, and O'Neil
NOES: None
ABSTAIN: None
ABSENT: None
IN WITNESS WHEREOF, I have hereunto set my hand this 10th day of May, 2019.
CITY CLERK O THE CITY OF ANAHEIM
(SEAL)