RES-2021-012 RESOLUTION NO. 2021- 012
A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF
ANAHEIM MODIFYING THE RATES, RULES AND
REGULATIONS, WHICH DO NOT INCREASE RATE-
RELATED REVENUES, FOR THE SALE AND DISTRIBUTION
OF WATER AS ADOPTED BY RESOLUTION NO. 72R-600
AND MOST RECENTLY AMENDED BY RESOLUTION NO.
2020-020 AND DETERMINING THAT SAID ACTIONS ARE
EXEMPT FROM THE CALIFORNIA ENVIRONMENTAL
QUALITY ACT(CEQA)PURSUANT TO PUBLIC RESOURCES
CODE SECTION 21080(B)(8) AND SECTIONS 15061(B)(3)
AND 15273(A) OF TITLE 14 OF THE CALIFORNIA CODE OF
REGULATIONS.
WHEREAS, the City of Anaheim ("Anaheim") maintains a water production,
transmission, and distribution system for the distribution of water to residents and businesses of
Anaheim and has adopted Water Rates, Rules and Regulations for the sale and distribution of
water; and
WHEREAS,the Anaheim Municipal Code authorizes the City Council to approve
reasonable Water Rates, Rules and Regulations for water services, which are provided by the
Anaheim Public Utilities Department("APU"); and
WHEREAS,APU is a publicly owned utility,but nonetheless strives to operate like
a business and continuously seeks opportunities to minimize administrative and fiscal burdens
while remaining in a position to maintain service reliability and high industry standards; and
WHEREAS, in support of the foregoing, APU staff reviewed and recommends
modifications to the Introduction Page and Rule Nos. 3, 4, and 23 of the Water Rates, Rules and
Regulations; and
WHEREAS,it is reasonable and appropriate to modify the Water Rates, Rules and
Regulations, as set forth in Attachment A, to enhance APU's ability to offer customer benefits;
and
WHEREAS, the Public Utilities Board considered the requirements of the
California Environmental Quality Act(CEQA) and found that the proposed modifications to the
Water Rates, Rules and Regulations, as set forth in Attachment A, come within Public Resources
Code section 21080(b)(8)and Title 14 of the California Code of Regulations,sections 15061(b)(3)
and 15273(a). Thus,these modifications are exempt from CEQA; and
WHEREAS, based on the findings hereinabove made, the Public Utilities Board
recommended that the City Council determine that the modifications to the Water Rates, Rules
and Regulations are exempt under CEQA, Public Resources Code section 21080(b)(8) and Title
14 of the California Code of Regulations, sections 15061(b)(3) and 15273(a); and
WHEREAS, based on the findings hereinabove made, the Public Utilities Board
recommended that the Anaheim City Council adopt the findings of the Public Utilities Board with
respect to the matters contained herein and adopt the modifications to the Water Rates, Rules and
Regulations,as reflected in Attachment A,all of which are on file with the Office of the City Clerk;
and
WHEREAS, the City Council has considered the evidence and concurs with the
findings of the Public Utilities Board as set forth hereinabove.
NOW,THEREFORE BE IT RESOLVED by the Anaheim City Council as follows:
1. The findings set forth herein are hereby adopted by the Anaheim City
Council.
2. The Anaheim City Council hereby determines that, in accordance with
CEQA and the State CEQA Guidelines, the modifications to the Water Rates, Rules and
Regulations, as reflected in Attachment A, are exempt from CEQA pursuant to Public Resources
Code section 21080(b)(8)and sections 15061(b)(3)and 15273(a)of Title 14 of the California Code
of Regulations, because it can be seen with certainty that there is no possibility that the proposed
modifications will have a significant effect on the environment as the modifications are primarily
administrative in nature.
3. The Anaheim City Council hereby adopts the modifications to the
Introduction Page and Rule Nos. 3, 4, and 23 of the Water Rates, Rules and Regulations, as
reflected in Attachment A. These modifications shall be effective March 1, 2021.
4. The Anaheim Public Utilities General Manager is hereby authorized and
directed to prepare, promulgate, publish, and implement changes to the Water Rates, Rules and
Regulations as set forth herein.
THE FOREGOING RESOLUTION is approved and adopted by the City Council
of the City of Anaheim this 1 6th day of February , 2021,by the following roll call vote:
AYES: Mayor Sidhu and Council Members Faessel, Diaz, Brandman,
Moreno, Valencia, and O'Neil
NOES: None
ABSENT: None
ABSTAIN: None
CITY I F ANAHEIM
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ATTEST:
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CITY CLERK OF THE CITY OF AN
141243
Attachment A
Water Rates, Rules and Regulations
Introduction Page and Rules effective March 1, 2021
CITY OF ANAHEIM WATER RATES,RULES
Utilities Financial Services AND REGULATIONS
201 S.Anaheim Blvd. Page No. 1
Anaheim,CA 92805
TARIFF SCHEDULES
APPLICABLE TO
WATER SERVICE
OF
CITY OF ANAHEIM
WATER UTILITY
POST OFFICE BOX 3222
ANAHEIM,CALIFORNIA 92803
The City of Anaheim is a charter city of the State of California. The tariff schedules are established in accordance
with the requirements of Section 1221 of the Charter of the City of Anaheim and State Law. These tariff schedules
also set forth the Water Utility's rules, regulations, terms, and conditions governing water service. The following
tariff schedules have been approved by resolution by the City Council of the City of Anaheim and are the effective
rates and rules of the Water Utility.
The City Council of the City of Anaheim may amend or cancel these rates and rules by resolution. The Public
Utilities Board conducts public hearings and makes recommendations to the City Council pertaining to the Water
Utility,including modifications to these rates and rules.
No official or employee of the City of Anaheim or the Water Utility has any authority to waive,alter, or amend these
tariff schedules or any part thereof in any respect,except in the manner provided herein.
Applicants for service and customers must conform to and comply with these tariff schedules.
For inquiries, contact Anaheim Public Utilities at (714) 765-3300 or in writing at P.O. Box 3222, Anaheim, CA
92803.
ISSUED BY: Effective: by Resolution No.: Dated:
Dukku Lee Superseding Resolution No.: 72R-600 Dated: 12-19-72
General Manager
CITY OF ANAHEIM WATER RATES,RULES
Utilities Financial Services AND REGULATIONS
201 S.Anaheim Blvd. Page No.3.3.1
Anaheim,CA 92805
RULE NO. 3
APPLICATION FOR SERVICE
A. APPLICATION FOR SERVICE
Each Applicant for Utility Service shall be required to furnish the following information,as applicable:
1. Name,mailing address,and contact telephone number of Applicant.
2. Location of Premises to be served.
3. Date Applicant will be ready for Service.
4. Such other information as the Utility may reasonably require and/or is required by applicable federal
or state law.
For Recycled Water Service(s), Applicant shall provide the information described in the Recycled Water
Users'Guide.
The required information may be supplied by the Applicant in writing,in person,or by telephone.
An Application for Service shall be required for each individual Service Connection to the Public System. A
single Application for Service may include more than one Service Connection when all Service Connections
are made at the same relative time as part of a single development under single ownership. The owner of a
single development which is constructed in phases shall complete at least one Application per phase of
development.
The Application is a request for Service and does not in itself bind the Utility to serve except under its Tariff
Schedules,nor does it bind the Customer to take Service for a longer period than the minimum requirements of
the Rate Schedule.
No Person shall cause to be made or installed any Service Connection to the Public System without an
approved Application from the Utility.
B. INDIVIDUAL LIABILITY FOR JOINT SERVICE
Two or more Persons who join in one Application or contract for Service shall be jointly and severally liable
thereunder and shall be billed by means of a single periodic bill provided to the Person designated on the
Application to receive the bill.
C. CHANGE IN CUSTOMER'S EOUIPMENT OR OPERATIONS
Customers shall give the Utility written notice of the extent and nature of any change in the size or character of
the plumbing, equipment, operations, or use of Potable Water or Recycled Water for which the Utility is
supplying Service at least 15 days before making any such change, in order to schedule any corresponding
changes to the Utility's Water System.
(Continued)
ISSUED BY: Effective: 02-01-13 by Resolution No.:2013-003 Dated:01-15-13
Marcie L.Edwards Superseding Resolution No.:2010-200 Dated: 11-16-10
General Manager
CITY OF ANAHEIM WATER RATES,RULES
Utilities Financial Services AND REGULATIONS
201 S.Anaheim Blvd. Page No.3.3.2
Anaheim,CA 92805
RULE NO. 3
APPLICATION FOR SERVICE
C. CHANGE IN CUSTOMER'S EQUIPMENT OR OPERATIONS(Continued)
No changes or connections shall be made to On-Site Systems within any site using Recycled Water without
approval by the Utility.
D. SERVICE ESTABLISHMENT CHARGE
1. The Utility will charge a service establishment charge for any Service or Services established at an
individual Service address. This charge is contained in Rule No.23.
2. The service establishment charge provided for herein is in addition to the charges in accordance with
the applicable Tariff Schedule and may be made each time an account is established. As used herein,
establishment means each time an account is opened, including a turn on of Service or a change of
name which requires a Meter reading or occupant verification.
3. Service requests will be processed and scheduled on a first-come, first-served basis. If a Customer
requests to expedite the establishment of Service,the Utility may fulfill the request on the same day or
after the Utility's regular service establishment hours to the extent resources are available. In such
cases,an additional charge will be assessed on the Customer in the amounts set forth in Rule No.23.
4. The service establishment charge is only applicable to Customers of the Utility whose service is
directly metered by the Utility.
5. No service establishment charge shall be assessed on Customers requesting a change of name on an
account if the new Person to be named on the account can verify that he or she lived at the individual
Premises prior to the change of name request.
6. No service establishment charge shall be assessed on any new Customer who (i) has an annual
household income level of 80% or less of the Orange County median, according to the annual
Housing and Urban Development Section 8 income guidelines;(ii)is an Anaheim residential water
Customer of record;and(iii)meets one of the following guidelines:
a. Is at least 62 years of age as demonstrated by submitting a copy of state identification.
b. Submits Social Security Supplement to Income(SSI)documentation or a letter from a physician.
c. Verifies United States military veteran status. United States military veteran status refers to
current or prior service members of the United States Armed Forces, including members of the
National Guard or Reserves.
E. SERVICE FOR HOUSING UNITS AFFORDABLE TO LOWER INCOME HOUSEHOLDS
(GOVERNMENT CODE SECTION 65589.7 or successor statutes)
1. Senate Bill 1087 (Government Code 65589.7 or successor statutes) was enacted to improve the
effectiveness of the law in facilitating housing development for lower income households.
2. The City Council adopted written policies and procedures to comply with Senate Bill 1087. The
policies and procedures are to be updated at least once every five (5) years. As identified in the
adopted policy, the Utility shall grant a priority for the provision of Service to proposed housing
developments that help meet the regional housing needs for lower income households.
(Continued)
ISSUED BY: Effective: 03-01-18 by Resolution No.: 2018-022 Dated: 02-27-18
Dukku Lee Superseding Resolution No.: 2017-069 Dated: 04-25-17
General Manager
CITY OF ANAHEIM WATER RATES,RULES
Utilities Financial Services AND REGULATIONS
201 S.Anaheim Blvd. Page No.3.3.3
Anaheim,CA 92805
RULE NO. 3
APPLICATION FOR SERVICE
F. TEMPORARY WAIVER OF CHARGES OR APPLICATION OF BILL CREDITS DUE TO DECLARED
EMERGENCIES
1. In the event an emergency or local emergency,as those terms are defined in the Government Code,as
amended,or Anaheim Municipal Code,as amended,is proclaimed or declared by the City Council or
other governing body vested with the authority to make such a proclamation or declaration, the
General Manager may,subject to the Utility's financial ability,authorize the Utility to:
a. Waive or defer any portion of fees or charges, including associated administrative charges,
relating to an affected Customer's Service, Service Connection, and/or Temporary Service;
and/or
b. Apply bill credits to provide temporary relief to Customers.
2. If an existing residential structure is totally destroyed or partially damaged during one of the
emergencies referenced in F.1 above,the Utility may provide partial service restoration at no charge
to the existing property owner Applicant, if the Planning and Building Department,Fire and Rescue
Department, and/or Utility determine that partial service restoration will not result in further damage
to Utility equipment/facilities or that residential structure or adjacent structures.
3. The Utility shall expedite requests for plan check reviews and schedule service connections, to the
extent feasible,subject to the quantity and frequency of such requests.
•
ISSUED BY: Effective: by Resolution No.: Dated:
Dukku Lee Superseding Resolution No.: 2018-022 Dated: 02-27-18
General Manager
CITY OF ANAHEIM WATER RATES,RULES
Utilities Financial Services AND REGULATIONS
201 S.Anaheim Blvd. Page No.3.4.1
Anaheim,CA 92805
RULE NO. 4
DEFERRED PAYMENT ASSISTANCE
Subject to the requirements of this Rule, any Customer may request deferred payment assistance ("Deferred
Payment Assistance")with the payment of the water Services portion of their Utility bill when Customer is unable
to pay by the due date. For eligible Customers, Deferred Payment Assistance may be in the form of either an
extension of the payment due date or a monthly installment plan.
A. Extension
1.If a Customer requests an extension to pay the water Services portion of their Utility bill,the Utility may
extend the due date by ten(10)calendar days beyond the printed due date on a Customer's past due notice.
At its discretion,the Utility may grant extensions beyond ten(10)calendar days,provided Customer meets
the creditworthiness requirements set forth in Rule No. 6-A.Notwithstanding the Utility's approval of an
extension,Customer will still be subject to late payment charges.In addition to any requirements set forth
above,the Utility shall only grant an extension if all of the following conditions are met:
(a)Customer is not in default of any previous Deferred Payment Assistance obligations;and
(b)No part of the charges on the bill subject to the extension request is the result of a Diversion as defined
in Rule No.6.
2. An extension temporarily suspends the termination of Services for the length of the extension granted.If,
however, Customer fails to pay their bill by the extended due date,the Utility may proceed to terminate
Customer's Service.
B. Installment Plans
1. In the alternative to the extensions described above,Customer may request to defer payment of the water
Services portion of their Utility bill through a Utility-approved monthly installment plan ("Plan"). A
Customer may make such a request for monthly or bi-monthly billed accounts. Subject to restrictions set
forth herein, the Utility may approve a Plan for past due amounts on active accounts once a year for no
more than a twelve(12)month period.Additional Plans may be approved by the Utility at its discretion.
Notwithstanding the Utility's approval of a Plan,Customer will still be subject to late payment charges.
In addition to any requirements set forth above,the Utility shall only approve a Plan if all of the following
conditions are met:
(a)Customer is not in default of any previous Deferred Payment Assistance obligations;
.(b)No part of the charges subject to the Plan request is the result of a Diversion as defined in Rule No. 6;
and
(c)Customer executes and provides the Utility a Plan in a form approved by the Utility.
(Continued)
ISSUED BY: Effective: 02-01-16 by Resolution No.: 2016-007 Dated: 01-12-16
Dukku Lee Superseding Resolution No.: 72R-600 Dated: 12-19-72
General Manager
CITY OF ANAHEIM WATER RATES,RULES
Utilities Financial Services AND REGULATIONS
201 S.Anaheim Blvd. Page No.3.4.2
Anaheim,CA 92805
RULE NO. 4
DEFERRED PAYMENT ASSISTANCE
2.If the Utility approves a Plan,the Customer shall(a)make Plan payments as required by the Plan;and(b)
keep Customer's account current as charges accrue for future Services in each subsequent billing period.A
Plan temporarily suspends the termination of Services so long as Customer complies with the foregoing
requirements. Further, Plan approval does not prevent termination for past due amounts for future
Services.Any failure to pay charges accrued for future Services in subsequent billing periods shall subject
Customer's Service to termination as provided in these Rates,Rules and Regulations.
In the event Customer fails to comply with the Plan, the Utility may proceed to terminate Customer's
Service and commence the termination process; however, the Utility shall not terminate Service without
first giving notice to the Customer at least forty-eight(48)hours prior to termination.This notice shall set
forth the conditions the Customer is required to meet to avoid termination.
3.For a bi-monthly billed account,the Utility shall convert a Customer's account to a monthly billed account
for a minimum of twelve (12)months. This requirement is in addition to those requirements set forth in
Section B.2 above. Upon Customer's successful completion of both the Plan and Utility-required twelve
(12)month billing cycle(s), Customer may request to be returned to bi-monthly billing for the upcoming
billing cycle.
C. Those Customers,who elect to receive electronic paperless bills and make automatic electronic payments
(e.g., Automated Clearing House), may, at the Utility's discretion, receive a one-time bill credit issued
after their election in an amount set forth in Rule No.23.
•
ISSUED BY: Effective: by Resolution No.: Dated:
Dukku Lee Superseding Resolution No.: 2017-069 Dated: 04-25-17
General Manager
CITY OF ANAHEIM WATER RATES,RULES
Utilities Financial Services AND REGULATIONS
201 S.Anaheim Blvd. Page No.3.23.1
Anaheim,CA 92805
RULE NO.23
CUSTOMER SERVICE FEES AND CREDITS
Applicability
Applicable to all Classes of Service.
Rule Number Description Fee/Credit Amount
3 Service Establishment Charge $10.00
3 Same Day Service Establishment(Additional Charge) $35.00
3/11 After Hours Service Establishment or Reconnection $60.00
(Additional Charge)
4 Paperless and Automatic Electronic Payment $10.00
Enrollment Credit
7 Minimum Deposit $45.00
7 Minimum Diversion Deposit
Residential service $45.00
Non-residential service An amount equal to calculated deposit
9 Returned Check Charge(Item Handling Fee) In accordance with Anaheim's Municipal
Code
11 Reconnection Charge $20.00
11 Investigation Charges $70.00 Minimum
11 Damaged Locking Device $5.00
11 Repair or Replace Damaged Meter Labor&Material
16 Rescheduled Meter Read Charge $25.00
16 Missed Appointment Courtesy Credit Up to$50
17 Billing Error Courtesy Credit $25
17 Meter Test Labor&Material
ISSUED BY: Effective: Resolution No.: Dated:
Dukku Lee Superseding Resolution No.: 2017-069 Dated: 04-25-17
General Manager
CLERK'S CERTIFICATE
STATE OF CALIFORNIA )
COUNTY OF ORANGE ) ss.
CITY OF ANAHEIM )
I, THERESA BASS, City Clerk of the City of Anaheim, do hereby certify that the foregoing is the
original Resolution No. 2021-012 adopted at a regular meeting provided by law, of the Anaheim
City Council held on the 16th day of February, 2021 by the following vote of the members thereof:
AYES: Mayor Sidhu and Council Members Faessel, Diaz, Brandman, Moreno,
Valencia and O'Neil
NOES: None
ABSENT: None
ABSTAIN: None
IN WITNESS WHEREOF, I have hereunto set my hand this 17th day of February, 2021.
CITY CLERK OF THE CITY OF ANAHEIM
(SEAL)