1973-532
P~SOLUTION NO. 73R 532
A P~SOLUTION OF THE CITY COUNCIL OF THE
CITY OF ANAHEIM ~~NDING RATES, RULES
AND REGULATIONS FOR THE SALE AND DISTRI-
BUTION OF WATER AS ADOPTED BY RESOLUTION
NO. 72R-600 AND M1ENDED BY RESOLUTIONS
NOS. 73R-255 AND 73R-387.
WHEREAS, Rule No. 17 contained in Resolution No.
72R-600 provides guidelines for use in correcting water
bills for meter error (physical malfunction) but is silent
in regard to billing corrections necessitated by clerical
or other utility-caused error (human error); and
WHEREAS, the City Council has determined that
Rule No. 17 should provide guidelines for use in correcting
water bills both for meter error and for clerical and other
utility-caused error; and
WHEREAS, the City Council has further determined
that in no case shall a billing correction for an under-
charge be rendered for a period exceeding four months;
NOW, THEREFORE, BE IT RESOLVED by the City Council
of the City of Anaheim that Rule No. 17 contained in
Resolution No. 72R-600, be and the same is hereby amended
as follows, to wit:
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CITY OF ANAHEIM
Water Utility
Post Office Box 3222
Anaheim, California 92803
Page No. 3.17.1
RULE .NO. 17
METER TESTS AND ADJUST~~NT OF BILLS FOR ERRORS
A. TESTS
1. On Customer Request. A customer may, on notice of not
less than one week, require the utility to test the
meter for his service.
No charge will be made for such test, but, should a
customer demand a test within six months after
installation or more often than once in six months, he
will be required to make a deposit to pay, in part,
the cost of the test. This deposit'will be returned
if the meter is found to register more than 2% fast or
5% slow.
The amount of the deposit required is dependent on the
size of meter, and is listed below;
5/8" X 3/411 Ivleter $ 2.50
Iii Meter 3.00
1 1/2" Meter 3.50
2" Neter 4.00
3" Meter 6.00
411 Heter 8.00
6" or larger meter 10.00
A customer shalL have the right to require the utility
to conduct the test in his presence or in the presence
of an expert or other representative appointed by him.
The results of the test will be furnished to the
customer within a reasonable time after completion of
the test.
B. ADJUSTMENT OF BILLS FOR METER ERROR
1. Fast Meters. When, upon test, any meter is found to
be registering more than 2% fast, the Utility will
refund to the customer the amount of the overcharge
pased on corrected meter readings for the preceding
"six months, subject to the provisions of paragraph 4
hereof. .
2. Slow Meters. When, upon test, any meter for domestic
service is found to be registering more than 25% slow,
or any meter for other class of service is found to be
registering more than 5%. slow, the Utility may bill
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(Continued)
ISSUED BY
Gordon \'1. Hovt
utilities Di~ector
Effective by Resolution No.
Superseding Resolution No. 72R-600
Dated
Dated l2-l9-7~
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....
CITY OF ANAHEIM
Water Utility
Post Office Box 3222
Anaheim, California 92803
Page No. 3.17.2
RULE NO. 17
METER TESTS N~D ADJUSTMENT OF BILLS FOR ERRORS
- (Continued)
B. ADJUSTMENT OF BILLS FOR METER ERROR (Continued)
the customer for the amount of the undercharge based
on corrected meter readings for the preceding four
months, subject to the provisions of paragraph 4
hereof.
3. Nonregistering Meters. When, upon test, any meter is
found to be nonregistering, the Utility may bill the
customer for the estimate of water consumed but not
registered for a period of four months, subject to the
provisions of paragraph 4 hereof.
Bills for this purpose will be estimated from the
customer's prior use, the customer's subsequent use
correctly metered, the utility's experience with other
customers of the same class, and the general
characteristics of the customer's operation.
4. Mien it is found that the error in a meter is due to
-causes, the date of which can be reliably established,
the overcharge or the undercharge will be computed
back to but not beyond that date, provided, however,
that in no case will a bill for an undercharge be
rendered for a period exceeding four months.
C. ADJUSTMENT OF BILLS FOR UTILITY ERROR
1. General. When it is found that an error in billing
has occurred due to a utility error, the date of which
can be reliably established, the overcharge or the
undercharge will be computed back to but not beyond
that date, provided, however, that in no case will a
bill for an undercharge be rendered for a period
exceeding four months.
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ISSUED BY
Gordon VI. Hovt
Utilities Di~ector
Effective by Resolution No. Dated
Superseding Resolution No. 72R-600 Dated l2-l9-7~
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BE IT FURTHER RESOLVED that the Rules and Regulations
adopted by this resolution shall go into effect November 7,
1973.
THE FOREGOING RESOLUTION is signed and approved by
6th day of November , 1973.
me this
ATTEST:
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Y OF ANAHED1
STATE OF CALIFOIt.l\TIA )
COUNTY OF ORANGE ) ss.
CITY OF ANAHEIM )
I, DENE M. DAOUST, City Clerk of the City of Anaheim,
do hereby certify that the foregoing Resolution No. 73R-532 was
passed and adopted at a regular meeting of the City Council held
on the 6th day of November , 19 73, by the following
vote of the members thereof: -
AYES: COUNCILMEN: Stephenson, Sneegas, Pebley, Thom
and Dutton
NOES: COUNCILMEN: None
ABSENT: COUNCILMEN: None
AND I FURTHER CERTIFY that the Mayor of the City of
Anaheim approved and signed said Resolution on the 6th _ day of
Nov~ber , 19~.
IN WITNESS 1iHEREOF, I have hereunto set my hand and
affixed the seal of the City of Anaheim this 6th day of
November , 19.11-
iaw~
THE CI Y OF A1~AHEIH
(SEAL)
,,~
I, DENE M. DAOUST, City Clerk of the City of Anaheim, do
hereby certify that the foregoing is the original of Resolution No.
73R-532 duly passed and adopted by the Anaheim City Council on
November 6, 1973.
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_);r Jl~d-
City Clerk
Ijh
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